CM.com is the AI-powered engagement platform that takes you from “Who are you?” to “We’ve got you covered” through smarter and more personal engagement across every channel.
Unlock smarter decisions with powerful insights.
Our Data & AI solutions help you turn raw data into real business value — through automation, prediction, and intelligent analytics.
Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
Build smart AI agents by simply describing what they should do. HALO helps you scale conversations without losing the human touch.
An AI engine to assist marketers and agents, fuelling omnichannel experiences with relevant, tailored content based on in-depth knowledge of your customers.
An AI knowledge center to assist agents, develop out-of-the-box chatbots, and generate marketing content.
Collect and unify customer data in one place. Use real-time insights to create more relevant, personal experiences at every touchpoint.
With multiple integrated tools in one platform, our Ticketing Platform drives ticket sales, maximises marketing reach and improves the attendee experience.
Consolidate customer conversations in one inbox and empower your team to efficiently help customers via any channel.
Say goodbye to clunky scripts and transform chatbots into dynamic, human-like conversationalists - no coding needed.
Deliver the right message at the right time and drive conversions with data-driven OTT, email, and Voice campaigns.
Engage with your digital audience, turn their behavior into valuable insights and drive your revenue
Take control of your data and streamline communication across all channels with personalized marketing to level-up the event experience.
With one connection and in-depth analytics, our Connectivity Platform enables businesses to engage with customers via multiple messaging channels, voice and more.
Connect your website or application to our SMS Gateway for reliable global messaging.
Engage and converse with customers across multiple messaging channels via one single API.
Secure online data and accounts with our OTP API. Generate, send, monitor and manage all OTPs via one convenient connection.
Safeguard and protect digital interactions with user-friendly verification channels.
Assess the quality of your SMS routes by sending test messages to people's mobile phones in almost any country and for every operator.
Make, receive and automate your business calls. Reduce costs and improve efficiency with our VoIP solutions.
With online and POS payments, our Payments Platform lets you choose payment methods and start accepting all payments in one place.
Offer a seamless online payments experience and let customers pay with any payment method, on any device.
Accept a wide range of payment methods with fixed and mobile POS terminals.
Manage ticket sales for your event from start to finish with our self-service, custom and seated ticketing solutions.
Streamline your cashless mobile ordering and payment solution for food, drinks, tickets, merchandise, and more.
Sign allows you to complete contracts, agreements and documents fast and secure without unnecessary printing and scanning.
Contact us for more information and a member of our team will be in touch to discuss how you can elevate your customer experience with CM.com.
Contact UsYou only get a few seconds to make an impact with your business messaging, so make those seconds count. While traditional SMS is still widely used, it's becoming limited in its features. RCS for Business is SMS 2.0 - native and easy to use, but also rich and engaging. The perfect tool for business messaging! Let's see where RCS can truly make a difference.
Retailers are largely unaware of who their customers are, especially in brick-and-mortar stores. This is a problem. In a world dominated by data, retail faces an interesting challenge. How to inform strategy and decision making when the vast majority of shoppers choose to remain anonymous by avoiding joining loyalty programs?
Artificial Intelligence (AI) has been in development for decades, but the way we use it today has changed dramatically. With the advent of ChatGPT and other applications, AI has suddenly become tangible for the general public. While it was previously used primarily for specific, often invisible applications (think fraud detection in banking or predictive maintenance in industry), it now actively assists in content creation, enhancing customer experiences, and streamlining processes. Within customer experience, three forms of AI are particularly relevant: generative, agentic, and predictive AI. In this article, we’ll break them down and explain how to leverage them effectively.
The insurance industry is known for its complex processes and heavy administrative load. Fragmented communication, outdated systems, and complicated policy conditions mean that finding the right information or processing changes often takes far longer than it should. AI agents can change that. They answer questions, pull real-time data from internal systems, and seamlessly trigger processes.
In today’s competitive global real estate market, agencies are flooded with inquiries on listed properties. Buyers expect instant answers about availability, pricing, and next steps — often outside office hours. For real estate agents, this creates a heavy workload: handling repetitive questions, scheduling viewings, and informing disappointed buyers when a property is already sold or oversubscribed. Without automation and smart workflows, agencies risk being overwhelmed, leading to frustrated buyers and missed opportunities for meaningful interactions. HALO, CM.com’s AI-powered engagement platform, helps real estate companies streamline these processes. AI agents work 24/7, provide human-like responses, and handle routine tasks instantly. This frees agents to focus on what matters most: building relationships and guiding serious buyers through the transaction.
Black Friday stands out as one of the most anticipated shopping events of the year. Last year, Black Friday 2024, consumer spending reached US$ 74.4 billion, which is up 5% from 2023. And safe estimates suggest that online sales will grow another 3-6% this year. Time to jump into the holiday craze and strive for maximum exposure with high-impact messages. Be seen, be heard, and convert!
The fastest path to more conversions is maximizing reach - after all, customers can not buy your products or use your services if they haven't heard of you.
The live events industry - from sports matches to festivals and concerts - is under pressure. Fans demand more, technology evolves constantly, and internal teams are stretched thin. In this shifting landscape, AI agents aren't here to replace people, but to amplify them - bringing structure, speed, and clarity where it's needed most.
AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.
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