With advanced AI features and omnichannel capabilities, our Engagement Platform connects data and technology for seamless, personalized communication across the entire customer journey.
Discover the platformCreate autonomous agents that can execute any business task. Simply describe what you need, equip your agents with the right tools, and watch them bring your ideas to life.
Consolidate customer conversations in one inbox and empower your team to efficiently help customers via any channel.
Say goodbye to clunky scripts and transform chatbots into dynamic, human-like conversationalists - no coding needed.
Deliver the right message at the right time and drive conversions with data-driven OTT, email, and Voice campaigns.
Integrate existing platforms to access data and drive performance.
With one connection and in-depth analytics, our Connectivity Platform enables businesses to engage with customers via multiple messaging channels, voice and more.
Discover the platformReach your target audience worldwide, keep customers engaged and informed, and increase conversions with SMS.
Engage and converse with customers across multiple messaging channels via one single API.
Secure online data and accounts with our OTP API. Generate, send, monitor and manage all OTPs via one convenient connection.
Safeguard and protect digital interactions with user-friendly verification channels.
Make, receive and automate business calls, reduce costs and improve efficiency with our VoIP solutions.
Complete contracts, agreements, and documents quickly and securely via our e-signature solution.
Contact us for more information and a member of our team will be in touch to discuss how you can elevate your customer experience with CM.com.
Contact UsIn Dubai’s fast-paced real estate market, companies receive hundreds of property inquiries every day. Buyers expect instant answers about availability, pricing, financing options, and next steps, often outside business hours and in multiple languages. For real estate agents, this creates an enormous workload: qualifying leads, answering (repetitive) questions, scheduling viewings, and chasing prospects who have become unresponsive. Without automation and the right workflows, real estate companies risk losing both efficiency and valuable opportunities. HALO, CM.com’s Agentic AI-powered platform, can transform these processes by streamlining the entire workflow. Besides, AI-agents work 24/7, deliver human-like responses, and handle inquiries instantly. They qualify leads, streamline routine tasks, and free up real estate agents to focus on what really matters: closing deals and building stronger client relationships.
The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the webshop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.
Chatbots have been a valuable tool in the automation journey, helping businesses handle simple tasks and provide instant responses to customers. However, as customer expectations evolve and business operations grow more complex, chatbots are no longer enough. The future lies in virtual agents: intelligent, autonomous systems that go beyond the limitations of chatbots to deliver seamless, personalized, and efficient interactions. This isn’t about choosing between two tools; it’s about embracing the natural evolution of automation. In this blog, we’ll explore how virtual agents differ from chatbots, why they represent the next step forward, and what they can deliver for your business.
An AI platform isn’t just another tool you purchase. It’s the foundation on which your organization operates and innovates. The choices you make today will shape how you work in the future. While you may start with just a few agents supporting specific use cases, over time more processes will be taken over by agents. That’s why it’s critical to ensure the foundation you lay now is cohesive, scalable, and backed by solid governance and compliance.
According to IDC’s State of Data Science and Analytics report, data is becoming increasingly critical to success in the digital economy. This is particularly true for the retail & eCommerce industry, where attribution data is one of the most vital components of maximizing customer journeys. This data allows businesses to attribute revenue generated to paid marketing efforts by opening data driving insights across various customer touchpoints, including paid search, display, email, social media, organic search, and referrals.
In a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customizable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realize could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.
Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.
You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Wael Ali, our Regional Director MEA, on how these AI advancements are transforming customer interactions and enhancing the experience. With Wael's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
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