CM.com (AMS: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Our communication solutions empowers marketing, sales and customer support to automate engagement with customers across multiple mobile channels, blended with seamless payment capabilities via our Payment platform to drive conversion. Our HALO AI solution allows businesses to leverage advanced automation and intelligence to personalize interactions at scale, driving sales and increasing customer satisfaction.
Breda, Netherlands
Full-time equivalent
Local presence
Euronext Amsterdam
Revenue 2024
Total Gross Profit: € 83.1 million (+6%)
€ 33.7 million Annual Recurring Revenues (+6%)
€ 2,818 million total payments processed (+14%)
19.3 million number of tickets (+4%)
8.3 billion messages (+18%)
246.5 million voice minutes (-19%)
24/7 monitoring, virtual servers & high speed storage
Privately owned cloud platform and software, developed in-house
Guaranteed scalability, time to market, global redundancy
ISO certified, GDPR compliant, PCI-DSS certified
Our investments in AI continue to yield significant benefits for our clients, saving costs and enhancing efficiency.
Jeroen van Glabbeek CEO
Our AI-first strategy, coupled with strengthened cross-unit collaboration, positions us to make cutting edge technology accessible and impactful for all our clients.
Gilbert Gooijers COO
CM.com has been diligently improving its operations and products, which resulted in a more sustainable, responsible and profitable business.
Jörg de Graaf CFO
The story of CM.com started back in 1999, with this one message: “Will you join me at Highstreet?”. This was the SMS Gilbert Gooijers sent to Jeroen van Glabbeek.
Starting out as Club Message, co-founders Jeroen and Gilbert introduced sending SMS messages to groups in 1999. This was used to inform visitors of discotheques in the Benelux on guest DJs, time-tables, contests, discounts, and more weekend news; right on the exact moment, it matters for the visitor.
Read the CM.com StoryFulfill your job with your own insights, skills, and knowledge in an inspiring work environment. Flexible working hours, fresh lunch provided, and many opportunities for personal growth!
We embrace a friendly and professional working environment and want to give you the freedom to shape your own job based on your skills and knowledge.
Do you have what it takes? Find out more about the team you should be part of.
See our open vacanciesYou only get a few seconds to make an impact with your business messaging, so make those seconds count. While traditional SMS is still widely used, it's becoming limited in its features. RCS for Business is SMS 2.0 - native and easy to use, but also rich and engaging. The perfect tool for business messaging! Let's see where RCS can truly make a difference.
Retailers are largely unaware of who their customers are, especially in brick-and-mortar stores. This is a problem. In a world dominated by data, retail faces an interesting challenge. How to inform strategy and decision making when the vast majority of shoppers choose to remain anonymous by avoiding joining loyalty programs?
Artificial Intelligence (AI) has been in development for decades, but the way we use it today has changed dramatically. With the advent of ChatGPT and other applications, AI has suddenly become tangible for the general public. While it was previously used primarily for specific, often invisible applications (think fraud detection in banking or predictive maintenance in industry), it now actively assists in content creation, enhancing customer experiences, and streamlining processes. Within customer experience, three forms of AI are particularly relevant: generative, agentic, and predictive AI. In this article, we’ll break them down and explain how to leverage them effectively.
The insurance industry is known for its complex processes and heavy administrative load. Fragmented communication, outdated systems, and complicated policy conditions mean that finding the right information or processing changes often takes far longer than it should. AI agents can change that. They answer questions, pull real-time data from internal systems, and seamlessly trigger processes.
In today’s competitive global real estate market, agencies are flooded with inquiries on listed properties. Buyers expect instant answers about availability, pricing, and next steps — often outside office hours. For real estate agents, this creates a heavy workload: handling repetitive questions, scheduling viewings, and informing disappointed buyers when a property is already sold or oversubscribed. Without automation and smart workflows, agencies risk being overwhelmed, leading to frustrated buyers and missed opportunities for meaningful interactions. HALO, CM.com’s AI-powered engagement platform, helps real estate companies streamline these processes. AI agents work 24/7, provide human-like responses, and handle routine tasks instantly. This frees agents to focus on what matters most: building relationships and guiding serious buyers through the transaction.
Black Friday stands out as one of the most anticipated shopping events of the year. Last year, Black Friday 2024, consumer spending reached US$ 74.4 billion, which is up 5% from 2023. And safe estimates suggest that online sales will grow another 3-6% this year. Time to jump into the holiday craze and strive for maximum exposure with high-impact messages. Be seen, be heard, and convert!
The fastest path to more conversions is maximizing reach - after all, customers can not buy your products or use your services if they haven't heard of you.
The live events industry - from sports matches to festivals and concerts - is under pressure. Fans demand more, technology evolves constantly, and internal teams are stretched thin. In this shifting landscape, AI agents aren't here to replace people, but to amplify them - bringing structure, speed, and clarity where it's needed most.
AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.
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