<![CDATA[Inside CM.com]]> https://www.cm.com/ en Sat, 01 Nov 2025 10:01:17 +0100 <![CDATA[RCS for Business: 3 Message Types and 3 Use Cases]]> https://www.cm.com/blog/rcs-message-types-and-use-cases/ 6763f49908ad5f241545947db60ab30f Wed, 29 Oct 2025 09:22:08 +0100 <![CDATA[Next-Generation AI Agents for Festivals and Concert Venues]]> https://www.cm.com/press/next-generation-ai-agents-for-festivals-and-venues/ 0137a27f1c689d8ac479db70c1aae5b2 Thu, 23 Oct 2025 14:30:44 +0200 <![CDATA[Shopper Recognition: Get to Know Your Customers Through Their Payment Data]]> https://www.cm.com/blog/shopper-recognition-payment-data-turn-anonymous-shoppers-into-known-customers/ 062cfdf324806594dd19ca33714020d2 Mon, 20 Oct 2025 13:07:48 +0200 <![CDATA[Unleashing the Power of AI: How Generative, Agentic, and Predictive AI Are Transforming Customer Experience]]> https://www.cm.com/blog/ai-customer-experience-generative-agentic-predictive/ 4cf50ec8fa90590c96b814cd43f197f9 Wed, 15 Oct 2025 14:31:34 +0200 <![CDATA[From Claims to Customer Questions: How AI Agents Help Insurers]]> https://www.cm.com/blog/how-ai-agents-help-insurers/ 410c86b0039ff318d63a3cb21f90dabf Fri, 10 Oct 2025 13:52:16 +0200 <![CDATA[AI Agents in Real Estate: Streamline Inquiries and Deliver a Better Buyer Experience]]> https://www.cm.com/blog/ai-agents-in-real-estate-streamline-inquiries-and-deliver-a-better-buyer-experience/ 5c4d4a92229df62c197a0711cdaa9682 Thu, 02 Oct 2025 14:10:43 +0200 <![CDATA[Boost Black Friday Sales with WhatsApp and RCS]]> https://www.cm.com/blog/black-friday-conversational-messaging/ e191fe542a9bd63fb5c5aa0afbb72527 Tue, 30 Sep 2025 12:59:00 +0200 <![CDATA[Reach Your Audience With Rich Messages That Convert]]> https://www.cm.com/blog/rcs-coverage/ 45d283a829101007e7c391c9edfe1a0e Thu, 25 Sep 2025 12:40:46 +0200 <![CDATA[How AI Agents Are About to Transform the Music and Events Industry]]> https://www.cm.com/blog/how-ai-agents-are-about-to-transform-the-music-and-sports-industry/ a7f9bdd900eb9a277710590884026e07 Tue, 23 Sep 2025 12:55:04 +0200 <![CDATA[Your AI Agent Implementation Checklist]]> https://www.cm.com/blog/ai-implementation-checklist/ f4f6ab46db3d052326d2ec020eef0e4d Tue, 23 Sep 2025 07:51:38 +0200 <![CDATA[From Selection to Success: How to Choose the Right AI Platform]]> https://www.cm.com/blog/from-selection-to-success-how-to-choose-the-right-ai-platform/ 861389df029df661016fc19a23b8a749 Tue, 09 Sep 2025 09:07:21 +0200 <![CDATA[AI Agents: The Accelerators of Conversational Commerce]]> https://www.cm.com/blog/ai-agents-the-accelerators-of-conversational-commerce/ 588d5d13e37b05512b0dda86ac168476 Tue, 09 Sep 2025 08:40:30 +0200 <![CDATA[Choosing the Best AI Platform: Comparing Features, Costs, and Use Cases]]> https://www.cm.com/blog/choosing-the-best-ai-platform-comparing-features-costs-and-use-cases/ 8a17b6836295829856241c6ab45f34ff Tue, 09 Sep 2025 08:23:37 +0200 <![CDATA[RCS Messaging Statistics Every Marketer Should Know]]> https://www.cm.com/blog/rcs-statistics-for-marketers/ b2e4c84d0155ee31a5917337d38aae10 Mon, 08 Sep 2025 09:04:13 +0200 <![CDATA[World First: AI Agent HALO supports race fans during Formula 1 Heineken Dutch Grand Prix]]> https://www.cm.com/press/ai-agent-halo-formula-1-heineken-dutch-grand-prix/ 656dbd5d399cb69af267add94cd46aa1 Thu, 28 Aug 2025 07:15:19 +0200 <![CDATA[From Chatbots to Virtual Agents: The Natural Evolution of Customer Interaction]]> https://www.cm.com/blog/chatbots-vs-virtual-agent/ da976d14a9c3118f731b9c906fc6b18f Fri, 15 Aug 2025 14:08:45 +0200 <![CDATA[Meta's Conversions API for Marketers: Knowledge is Power]]> https://www.cm.com/blog/conversions-api/ 947d5e971dd2f9ed46d7d2bd599a5930 Tue, 12 Aug 2025 11:40:33 +0200 <![CDATA[Never Wait on Hold Again: How Voice AI Is Transforming the Customer Experience]]> https://www.cm.com/blog/halo-voice/ f2053daa02fca454d3f8dba176704d7d Fri, 08 Aug 2025 13:47:00 +0200 <![CDATA[Why Templated AI Agents Are a Game-Changer]]> https://www.cm.com/blog/templated-ai-agents-game-changer/ 7d93ba06f9435d701fbd611a3f638a52 Mon, 04 Aug 2025 15:01:52 +0200 <![CDATA[The Agentic AI Playbook: Unlock Ideas for Your New Digital Colleagues]]> https://www.cm.com/blog/the-agentic-ai-playbook-unlock-ideas-for-your-new-digital-colleagues/ d9cb5c3f0e3ce8bb9902640f6f2eb8bf Fri, 25 Jul 2025 13:24:42 +0200 <![CDATA[CM.com Sees 30% Growth Month-Over-Month in Agentic AI]]> https://www.cm.com/press/half-year-results-2025/ 3ba689795e6315b0999be7ba09f6dc9a Wed, 23 Jul 2025 05:23:22 +0200 <![CDATA[CM.com Launches AI Voice Agent for Voice-Driven Customer Interaction]]> https://www.cm.com/press/ai-voice-agent-voice-driven-customer-interaction/ 3776f7a4c29ddf138accaf4ce6659525 Thu, 10 Jul 2025 08:39:24 +0200 <![CDATA[Why You, as an Event Organizer, Should Take the Lead on Ticket Resale]]> https://www.cm.com/blog/why-you-as-an-event-organizer-should-take-the-lead-on-ticket-resale/ d59828d89cec60cb4ced6b9c626081a1 Fri, 27 Jun 2025 09:20:30 +0200 <![CDATA[CM.com launches Resale Platform: secure resale of tickets]]> https://www.cm.com/press/resale-platform/ 95ab6688fae10f6004edfa8a4d78bc3f Tue, 24 Jun 2025 08:30:00 +0200 <![CDATA[CM.com and FORMULA 1 HEINEKEN DUTCH GRAND PRIX continue partnership through to final race in 2026]]> https://www.cm.com/press/partnership-cmcom-dutch-grand-prix/ bcf596aaa9032707671640980ca46b3d Tue, 17 Jun 2025 08:49:17 +0200 <![CDATA[Buy Now, Pay Later: The Rise of Responsible Installment Payments]]> https://www.cm.com/blog/buy-now-pay-later-the-rise-of-responsible-installment-payments/ a81e6d7135b76772baae035c575d42f1 Tue, 10 Jun 2025 15:22:25 +0200 <![CDATA[Could Your Existing Marketing Budget Drive Better Results on WhatsApp? Absolutely.]]> https://www.cm.com/blog/roi-marketing-whatsapp/ fc46e4d6eaddc86a4ad9123b4f9a3b68 Tue, 10 Jun 2025 11:06:00 +0200 <![CDATA[Three Common Scams in the Finance Industry, and How to Combat Them]]> https://www.cm.com/blog/fraud-finance/ 3d6f984a7de963a75b534debe1bb995d Wed, 04 Jun 2025 11:47:00 +0200 <![CDATA[Introducing Safeguard Plus: Protecting Your Business, One Message at a Time]]> https://www.cm.com/press/safeguard-plus-launch/ e084b7c7e0dbec6b0d0dd8980476217e Wed, 21 May 2025 12:48:14 +0200 <![CDATA[CM.com Unveils Improved Financial Targets and Introduces Voice AI Agents]]> https://www.cm.com/press/improved-financial-targets-voice-ai-agents/ 0a6e767b6b06a0d1cd5991fd6018d777 Thu, 15 May 2025 05:00:02 +0200 <![CDATA[Successful Debt Collection With Consumer-Friendly Upgraded SMS]]> https://www.cm.com/blog/debt-collectors-rcs/ de759ee2e7d52024f0b05b8307a762d9 Thu, 24 Apr 2025 07:10:41 +0200 <![CDATA[Optimize Your Marketing Strategy with CM.com’s Voice Solution]]> https://www.cm.com/blog/voice-for-marketing/ f464bd7f36deb4b269a4ddfe0d682161 Thu, 24 Apr 2025 07:01:00 +0200 <![CDATA[CM.com Reports a 63% Higher EBITDA YoY in Q1 2025]]> https://www.cm.com/press/trading-update-q1-2025/ cb60d73b37794e7a443654afabbbf047 Thu, 17 Apr 2025 05:01:59 +0200 <![CDATA[How to Build AI for the Future]]> https://www.cm.com/blog/build-ai-for-the-future/ e5f77098c1659197958da0c14ad50957 Wed, 16 Apr 2025 14:18:46 +0200 <![CDATA[Wero Explained: The Future of Payments Across Europe]]> https://www.cm.com/blog/wero-explained-the-future-of-payments-across-europe/ 5d4a3eb682b638e555bb41991873e84a Thu, 10 Apr 2025 09:12:12 +0200 <![CDATA[Chatting with the Near Future: AI's New Role in the Customer Experience]]> https://www.cm.com/blog/chatting-with-the-near-future-about-ai/ e86c37c92c9aed778e63ef05e6bafd2b Thu, 20 Mar 2025 10:01:38 +0100 <![CDATA[Agents of Change]]> https://www.cm.com/blog/agents-of-change/ 78999d639fc7c532a75acd40b03e027b Thu, 13 Mar 2025 05:46:23 +0100 <![CDATA[Notre-Dame Cathedral in Paris Implements Digital Reservation System for its Reopening]]> https://www.cm.com/press/notre-dame-cathedral-reservation-system/ b08903c9a97a988cad87dc4b8beda624 Tue, 11 Mar 2025 07:30:00 +0100 <![CDATA[How to Create AI Agents in Five Easy Steps]]> https://www.cm.com/blog/how-to-create-halo-agents/ aeb10e9a650540f0e6c1d21c1d2ad9f5 Thu, 27 Feb 2025 07:39:54 +0100 <![CDATA[Hyperpersonalization Made Simple: Scalable, Self-learning & Fully Automated]]> https://www.cm.com/blog/hyperpersonalization-simple-scalable-automated/ 829c462388262ac421e8ffd5e3de7069 Wed, 26 Feb 2025 16:28:02 +0100 <![CDATA[CM.com acquires GUTS Tickets: Ticket sales now also via blockchain technology]]> https://www.cm.com/press/cmcom-acquires-guts-tickets/ 368e9383902989131f3dc1a7c2224ecb Tue, 25 Feb 2025 09:00:31 +0100 <![CDATA[Make Your Contact Page Irresistible: 8 Essential Tips for Improved Customer Service]]> https://www.cm.com/blog/contact-page-improvements/ e78cab93fa81ee10bac6ea6b3071a0f9 Fri, 14 Feb 2025 15:45:25 +0100 <![CDATA[Agentic AI Agents: Helping You Get Things Done]]> https://www.cm.com/blog/agentic-ai-agents/ 74ab4c2d7cd01e359c40543591d61187 Thu, 06 Feb 2025 14:48:00 +0100 <![CDATA[CM.com launches Agentic AI Platform HALO]]> https://www.cm.com/press/agentic-ai-platform-halo-launch/ 1da1820181be4bb7db52fd77b1c87d22 Thu, 06 Feb 2025 07:30:00 +0100 <![CDATA[CM.com partners with Necto Future Group to provide the ticketing platform for 50 Cent UK show]]> https://www.cm.com/press/necto-future-group-50cent-show/ 9c938bf8ef1b6f017bc76a01dd729425 Fri, 20 Dec 2024 14:50:03 +0100 <![CDATA[Introducing Your Customizable Verification Solution]]> https://www.cm.com/blog/build-your-own-verification/ 21096316131d39581b1888eec5858a2c Mon, 09 Dec 2024 08:39:09 +0100 <![CDATA[How to keep your event growing in the off-season]]> https://www.cm.com/blog/how-to-keep-your-event-growing-in-the-off-season/ 64f4e38fe4f78591bb8b01d52dd744e7 Fri, 06 Dec 2024 10:06:02 +0100 <![CDATA[CM.com Sees Acceleration in Use of RCS After Integration iOS 18.1]]> https://www.cm.com/press/cmcom-rcs-integration-ios-181/ af48da1afe13826763b12cc7b34570d5 Mon, 25 Nov 2024 08:54:32 +0100 <![CDATA[Convert Customer Conversations This Christmas: 5 Use Cases]]> https://www.cm.com/blog/conversational-christmas-engagement/ c892292f1e21f0580c0cfa8f5263ead0 Wed, 20 Nov 2024 09:22:14 +0100 <![CDATA[Mobile Identity Services: Know Your Users]]> https://www.cm.com/blog/mobile-identity-services/ 77fb480a76c0d083a0ef719afc73acd6 Tue, 12 Nov 2024 13:26:38 +0100 <![CDATA[Turning shoppers into loyal fans: how to retain customers post-Black Friday]]> https://www.cm.com/blog/black-friday-customer-retention/ eba74fbfc4422bdebee45830d195fa82 Mon, 11 Nov 2024 15:01:11 +0100 <![CDATA[Growing by Embracing Change]]> https://www.cm.com/blog/growing-embracing-change/ 4c910f156349c6be2950a29a167799d6 Mon, 04 Nov 2024 13:50:08 +0100 <![CDATA[WhatsApp Business Platform: Pricing Changes in 2024 and 2025]]> https://www.cm.com/blog/whatsapp-business-platform-pricing/ 4c765cd0fd3c568cdcfd90135f0fea58 Mon, 04 Nov 2024 10:26:00 +0100 <![CDATA[Multichannel, Omnichannel, Cross-Channel and Single Channel: What’s the Difference?]]> https://www.cm.com/blog/multi-channel-omni-channel-cross-channel/ becf8b73d4a5479a3156a03d496aa70f Mon, 04 Nov 2024 06:00:00 +0100 <![CDATA[Optimize the Payment Experience for Maximum Black Friday Sales]]> https://www.cm.com/blog/optimize-payment-experience-maximum-black-friday-sales/ 3edf1b113a9534de9533bb6e622219fc Fri, 01 Nov 2024 14:26:37 +0100 <![CDATA[The Art of Simplicity: Helping Your Customers Make Quick Decisions This Black Friday]]> https://www.cm.com/blog/enable-quick-decisions-during-black-friday/ 0f7202498a426e54b6fcbf5ffbf82864 Mon, 14 Oct 2024 07:50:20 +0200 <![CDATA[The Impact of QR Donations on Museums]]> https://www.cm.com/blog/the-impact-of-qr-donations-on-museums/ 2f3a6e5851dcce8de3d8dbcad8e77687 Mon, 07 Oct 2024 07:17:31 +0200 <![CDATA[The Puzzle Comes Together: From Pieces to Platform]]> https://www.cm.com/blog/from-pieces-to-platform/ b807a030b4adeef53cd904f0236b1975 Tue, 24 Sep 2024 13:50:00 +0200 <![CDATA[Your One-Stop-Shop for Verification Services]]> https://www.cm.com/blog/verification-as-a-service/ 3a93ac048351e62d0b05583c671701fb Wed, 11 Sep 2024 07:28:00 +0200 <![CDATA[Increase Conversion With Promotional Messages on WhatsApp]]> https://www.cm.com/blog/whatsapp-during-sales-periods/ 071ca4af47474d1467f783701ae0209e Wed, 11 Sep 2024 06:18:00 +0200 <![CDATA[Prevent Text Messaging Fraud and Simplify Verification Processes With Number Verify]]> https://www.cm.com/blog/number-verify/ 117a76c060e85b7c6dac51b4a2242aef Wed, 04 Sep 2024 11:50:00 +0200 <![CDATA[Pushing Boundaries: The Path to Global Success]]> https://www.cm.com/blog/crossing-boundaries/ dfc6e6d5a46621559a9a661b645dfe9a Tue, 20 Aug 2024 14:14:40 +0200 <![CDATA[Festival App Introduces SOS Alert]]> https://www.cm.com/press/festival-app-introduces-sos-notification/ 3793f431f5cc5328981eab90174a0383 Mon, 05 Aug 2024 14:25:00 +0200 <![CDATA[CM.com’s Journey from DIY Solutions to a World-Class Operation]]> https://www.cm.com/blog/diy-solutions-to-world-class/ f360f993610d97de00593c57dfff9c8c Thu, 25 Jul 2024 13:56:16 +0200 <![CDATA[CM.com Introduces Card Payments Without an Internet Connection]]> https://www.cm.com/press/offline-card-payments/ a5360c6a95dc69fd0e682c3be935d946 Wed, 24 Jul 2024 15:12:01 +0200 <![CDATA[RCS vs WhatsApp: Which is Best for Your Business?]]> https://www.cm.com/blog/rcs-vs-whatsapp/ 63d03dddd8f3139d83aa2a01609ecabb Mon, 22 Jul 2024 14:05:03 +0200 <![CDATA[How Do You Create a Tagging System for eCommerce Customer Service?]]> https://www.cm.com/blog/tagging-system-ecommerce-customer-service/ d143058fce8c07bece9b05f8e494cec6 Fri, 12 Jul 2024 07:51:00 +0200 <![CDATA[Will You Join Me at Highstreet?]]> https://www.cm.com/blog/will-you-join-me-at-highstreet/ 6b29da4ca8081a5ffa15a2ff3a86a733 Tue, 02 Jul 2024 08:53:04 +0200 <![CDATA[Unlock Communication Excellence With CPaaS]]> https://www.cm.com/blog/unlock-communication-excellence-with-cpaas/ ac1944b869d1df7299b5ebc919b18d5a Thu, 06 Jun 2024 09:01:45 +0200 <![CDATA[How to Get the Meta Verified Badge]]> https://www.cm.com/blog/how-to-get-whatsapp-business-greentick/ a96aaafbbb2fafe317a3cb9c378f02f9 Wed, 05 Jun 2024 11:28:50 +0200 <![CDATA[Protect Your Customers from Fraud With RCS Sender Verification]]> https://www.cm.com/blog/rcs-fraud-protection-security/ 9bbb6cd08f3577e072c6044821d8c48a Wed, 05 Jun 2024 09:24:03 +0200 <![CDATA[Music Venue Hedon Chooses the Ticketing and Engagement Platform of CM.com]]> https://www.cm.com/press/music-venue-hedon-chooses-the-ticketing-and-engagement-platform-of-cmcom/ 50c58c99401bfa07e0f8f850a2b5093f Mon, 27 May 2024 12:11:54 +0200 <![CDATA[Unified Messaging With RCS on iOS]]> https://www.cm.com/blog/rcs-on-ios/ ebbeba5c0a9cb03e022b2b3058ed031d Wed, 15 May 2024 12:05:06 +0200 <![CDATA[17 SMS Customer Service Templates to Use Today]]> https://www.cm.com/blog/customer-service-templates-to-use-today/ 5ebb0834483bd8e820b73b818fdd909c Mon, 29 Apr 2024 13:05:26 +0200 <![CDATA[Happy Clients, Happy Agents: the Platform Effect in Customer Service]]> https://www.cm.com/blog/the-platform-effect/ d01607d6b186f5a60c7b5aafdd258d74 Mon, 22 Apr 2024 13:29:47 +0200 <![CDATA[Secure Your Business With SMS OTPs and Alerts]]> https://www.cm.com/blog/sms-security-otp-alerts/ 01107f937f168eacaa877d699357433b Thu, 18 Apr 2024 09:57:28 +0200 <![CDATA[Quality Customer Engagement With WhatsApp Business Platform]]> https://www.cm.com/blog/quality-customer-engagement-whatsapp-business-platform/ 6d2b44c5a151df2866ed9007c30f06b2 Mon, 15 Apr 2024 08:06:41 +0200 <![CDATA[How to Effectively Use SMS for Late Payments]]> https://www.cm.com/blog/sms-for-late-payments/ 4fb51ac8465a0e95c67aa630edc203d7 Mon, 08 Apr 2024 12:54:05 +0200 <![CDATA[10 Ways to Optimize the Customer Experience With WhatsApp Business]]> https://www.cm.com/blog/10-ways-to-use-whatsapp-business/ 742b537b0017b4f838ffdad3da5234ce Thu, 04 Apr 2024 14:08:01 +0200 <![CDATA[YourSurprise Secures a Top Three Spot at the Shopping Awards]]> https://www.cm.com/press/yoursurprise-shoppingawards/ f56f59a3c4ae425197fe253e9b7157f6 Fri, 29 Mar 2024 09:10:00 +0100 <![CDATA[Optimize the Customer Experience with Valuable Insights and Direct Live Support via SMS]]> https://www.cm.com/blog/sms-customer-support-feedback/ 34f79abd7faa599f685826bccbfd04b1 Mon, 11 Mar 2024 13:43:00 +0100 <![CDATA[Streamline Your Business to Success with SMS Notifications]]> https://www.cm.com/blog/sms-reminders-notifications/ 2c6b2a4b5c2fd21f4dc5e90824ce088a Tue, 05 Mar 2024 10:13:17 +0100 <![CDATA[Why a Decisioning Engine Helps You Maximize Your CDP]]> https://www.cm.com/blog/why-decisioning-engine-to-maximize-cdp/ e3f3e5c9551f337d061ce583ef152588 Mon, 26 Feb 2024 16:17:29 +0100 <![CDATA[Yield management in travel: optimizing occupancy through hyperpersonalization]]> https://www.cm.com/blog/yield-management-in-travel-optimizing-occupancy-through-hyperpersonalization/ f168a55e971061608f08b98bcf78293d Mon, 26 Feb 2024 15:42:51 +0100 <![CDATA[SMS vs MMS - What is the Difference?]]> https://www.cm.com/blog/sms-vs-mms-a-business-comparison/ c7fa222eed1c9748adc6f623ee9a8445 Thu, 08 Feb 2024 09:37:06 +0100 <![CDATA[SMS for eCommerce - Create a Successful eCommerce Strategy With SMS]]> https://www.cm.com/blog/sms-ecommerce/ 491970953203ec498a9d78d11aa5e0ad Wed, 07 Feb 2024 14:46:00 +0100 <![CDATA[How Popular Is SMS in 2024 and What Is Its Added Value for Business?]]> https://www.cm.com/blog/how-popular-is-sms/ f26563a07fa77d627dcaf722188be26b Wed, 07 Feb 2024 14:42:00 +0100 <![CDATA[Drive Engagement and Convert Your Conversations With WhatsApp Carousel]]> https://www.cm.com/blog/whatsapp-carousel/ c8234e87eed85bcc912c025fd3d1a6c8 Thu, 01 Feb 2024 14:17:27 +0100 <![CDATA[WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?]]> https://www.cm.com/blog/whatsapp-vs-facebook-messenger/ a71ee98b04b70bf9ac9917a16ee4ecf4 Wed, 17 Jan 2024 10:38:14 +0100 <![CDATA[Ads That Click to WhatsApp: What Are They and What Are the Benefits?]]> https://www.cm.com/blog/ads-that-click-to-whatsapp/ 3af77f8e540a2e3357f328461b8b76c8 Wed, 17 Jan 2024 10:37:00 +0100 <![CDATA[Flexible, Functional, and Rich Interactions with WhatsApp Flows]]> https://www.cm.com/blog/whatsapp-flows/ 451d8837c3acd8843637f45bb649ae28 Mon, 08 Jan 2024 11:30:08 +0100 <![CDATA[CM.com and NOC*NSF Close a Multi-Year Deal for the TeamNL Houses During the Olympic Games.]]> https://www.cm.com/press/cmcom-nosnsf-close-multiyear-deal-teamnlhouses-during-olympic-games/ 843eec6ebb79deeccdfc38cc4dd3a51b Wed, 03 Jan 2024 10:00:30 +0100 <![CDATA[Elevating Experiences: Customer Engagement Technology Trends in 2024]]> https://www.cm.com/blog/customer-engagement-technology/ 525e0208ea370b1efed997b6e444de1e Mon, 18 Dec 2023 14:59:41 +0100 <![CDATA[WhatsApp vs SMS: A Comparison For Businesses]]> https://www.cm.com/blog/sms-vs-whatsapp-a-comparison-from-a-business-perspective/ 5db2b108d748f9697dda8e5ec623c2c4 Thu, 30 Nov 2023 13:24:44 +0100 <![CDATA[Introducing Payments on WhatsApp for the Ultimate End-To-End Customer Experience]]> https://www.cm.com/blog/whatsapp-payments/ b0c1b17b4544ef5cfeaf3eb20c944ea8 Thu, 23 Nov 2023 12:46:42 +0100 <![CDATA[MFA/2FA vs. SSO: Navigating the Digital Security Landscape]]> https://www.cm.com/blog/2fa-vs-sso-navigating-the-digital-security-landscape/ 14b966549f969c22c0fc4c721b3ef3b2 Mon, 06 Nov 2023 08:17:14 +0100 <![CDATA[Why SMS Remains as Essential as Ever for Black Friday]]> https://www.cm.com/blog/sms-black-friday/ 1da4ea415e95eb878685e9a8d75aa1ce Tue, 31 Oct 2023 09:48:00 +0100 <![CDATA[Decoding the Struggles of Acquisition and Retention]]> https://www.cm.com/blog/decoding-struggles-acquisition-retention/ 27ae89855d836937ac235463e4b0ccb2 Mon, 23 Oct 2023 12:36:58 +0200 <![CDATA[What Is DMARC and How Do You Implement It?]]> https://www.cm.com/blog/what-is-dmarc/ c1ca54cf950d2e49c032513732a59b9c Fri, 20 Oct 2023 12:58:19 +0200 <![CDATA[Voicebots: The Emerging Force for Customer Service]]> https://www.cm.com/blog/voicebots-customer-service/ 98bcd0f45b73ee0aacfbdeb48a2d9915 Mon, 16 Oct 2023 11:30:36 +0200 <![CDATA[5 Ways to Supercharge Your Sponsor Revenue with an Event App]]> https://www.cm.com/blog/5-ways-to-supercharge-your-sponsor-revenue-with-an-event-app/ 6d6dea9e50437a1345155af34c367a8f Thu, 12 Oct 2023 10:51:00 +0200 <![CDATA[CM.com Unveils 'Safeguard' Feature to Combat Artificially Inflated Traffic (AIT) Fraud]]> https://www.cm.com/press/safeguard-destination-management-release/ a05c0f2a4bf02ceb4693619458e23542 Tue, 26 Sep 2023 08:50:00 +0200 <![CDATA[Combat SMS Pumping (AIT) Fraud Effectively With CM.com]]> https://www.cm.com/blog/combat-sms-pumping-ait-fraude-effectively/ 5ba3a49c2d7f57ee7dccde1de02d3627 Mon, 25 Sep 2023 22:50:16 +0200 <![CDATA[The Maze of Choices]]> https://www.cm.com/blog/maze-of-choices/ ba5fa0b2f632251b9e514d67725d0d4d Mon, 25 Sep 2023 02:42:10 +0200 <![CDATA[Chatbots in Action: Facebook Chatbots]]> https://www.cm.com/blog/facebook-chatbot/ 34ac39df1adf4c34dc51f55a36388dbd Fri, 22 Sep 2023 06:25:52 +0200 <![CDATA[6 Methods to Encourage Your Museum or Park Visitors to Buy Their Ticket Online]]> https://www.cm.com/blog/encourage-visitors-buy-tickets-online/ 6024a43b0d57341b616ad1de8ceab56a Thu, 21 Sep 2023 07:00:45 +0200 <![CDATA[Get More Return From Your Existing Customer Base]]> https://www.cm.com/blog/more-return-existing-customer-base/ 1509575c15246fe2aaaab45b6cf430d8 Tue, 19 Sep 2023 20:32:39 +0200 <![CDATA[Always Relevant for Every Customer: Improve Loyalty and Customer Satisfaction]]> https://www.cm.com/blog/improve-loyalty-customer-satisfaction/ b343dcb6c5ab9a09af94005def6f0203 Mon, 18 Sep 2023 00:52:43 +0200 <![CDATA[CM.com Celebrates Launch of Generative AI Engine: Revolutionizing Customer Engagement]]> https://www.cm.com/press/cmcom-celebrates-launch-of-generative-ai-engine/ 48a494907d0a53f599ec3cf097e6ba83 Fri, 15 Sep 2023 06:59:42 +0200 <![CDATA[How Timing Increases the Booking Value and Improves Customer Relationships]]> https://www.cm.com/blog/customer-relationships-timing/ b8a12284108d2cf73a2977c1973d06b3 Thu, 14 Sep 2023 19:31:49 +0200 <![CDATA[Chatbots in Action: Instagram Chatbots]]> https://www.cm.com/blog/instagram-chatbot/ 8201acf8a412f079350180d0da68d65b Wed, 13 Sep 2023 15:18:22 +0200 <![CDATA[Omnichannel Chatbots: Create Once, Offer Everywhere]]> https://www.cm.com/blog/omnichannel-chatbots/ 3ba79b5bd51a7cc3d94db5191f19bb92 Fri, 08 Sep 2023 07:24:01 +0200 <![CDATA[A2P Messaging Fraud and Prevention for Businesses]]> https://www.cm.com/blog/a2p-messaging-fraud-and-prevention/ 7eb6d6e649a650bf8bf8a89490086fca Wed, 06 Sep 2023 09:59:00 +0200 <![CDATA[How to Protect Your Customers Against A2P Messaging Fraud]]> https://www.cm.com/blog/a2p-messaging-threats-for-your-customers/ 454dcff8ab4a6696ac36bf53d09fab68 Wed, 06 Sep 2023 08:00:00 +0200 <![CDATA[The Software Debate: DIY, CPaaS, or SaaS?]]> https://www.cm.com/blog/software-build-buy-cpaas-saas/ 3166ade9a14cab3d0294f1fad886b49a Tue, 05 Sep 2023 03:22:31 +0200 <![CDATA[How Generative AI Supercharges Your Customer Service]]> https://www.cm.com/blog/ai-customer-service/ 4a1592905d3a2ef9ca1fb170e818829b Wed, 30 Aug 2023 12:33:58 +0200 <![CDATA[Your event as a showstopper: 7 futureproof trends to jump on]]> https://www.cm.com/blog/your-event-as-a-showstopper-7-future-proof-trends-to-jump-on/ 1fe430527dc70548ae50fa2a3d870573 Sun, 27 Aug 2023 05:43:03 +0200 <![CDATA[Measurable Success: 8 Customer Service KPIs That Matter To Your Business]]> https://www.cm.com/blog/customer-service-kpis/ da9d76bd75cf4aa7856e34b4c3bebcf8 Tue, 22 Aug 2023 07:19:13 +0200 <![CDATA[CM.com & Appmiral Strengthen Their Partnership With Pukkelpop to Support Them in Their Next Phase of Digital Transformation.]]> https://www.cm.com/press/pukkelpop-expands-partnership-to-take-next-step-in-digital-transformation/ cbadb6dab368d14a7660e67bf052d723 Wed, 16 Aug 2023 11:00:10 +0200 <![CDATA[Customer Data Platforms: An Introductory Guide]]> https://www.cm.com/blog/customer-data-platform-guide/ 5e105a0b08ebcf9f3111d77592335cad Wed, 16 Aug 2023 02:35:48 +0200 <![CDATA[How to Skyrocket Your Email Open Rates]]> https://www.cm.com/blog/skyrocket-email-open-rates/ 7b86dec571e1109a0a4f3a3926f8173d Tue, 15 Aug 2023 05:17:33 +0200 <![CDATA[Introducing Facebook Marketing Messages]]> https://www.cm.com/blog/introducing-facebook-marketing-messages/ 60026aaf65e48a7bcf8affa3fc9c8ac6 Thu, 10 Aug 2023 06:51:00 +0200 <![CDATA[Best Practices for Two-Factor Authentication (2FA)]]> https://www.cm.com/blog/best-practices-for-two-factor-authentication/ caa9dd7e95fc7d018f8f424d52294494 Mon, 07 Aug 2023 02:24:01 +0200 <![CDATA[11 Ways to Boost Ticket Sales and Make Your Event a Sell-Out]]> https://www.cm.com/blog/11-ways-boost-ticket-sales-and-make-your-event-a-sell-out/ d22cee0616c6ac3b94837fdbc99e0d9a Wed, 26 Jul 2023 13:37:19 +0200 <![CDATA[Introducing Our Global High Availability Endpoint for CPaaS]]> https://www.cm.com/blog/introducing-our-global-high-availability-endpoint/ ca89f59e764ed2aeb66735baadaee591 Wed, 26 Jul 2023 06:11:00 +0200 <![CDATA[9 Essential Features for Your Museum or Park’s Online Ticketing Software]]> https://www.cm.com/blog/essential-features-online-ticketshop-museum-park/ e44a5da33321f9984482ffb410afd6b2 Mon, 24 Jul 2023 11:51:47 +0200 <![CDATA[Facebook Messenger: Popularity, Users, and Insights]]> https://www.cm.com/blog/how-popular-is-facebook/ b9ad8cae28b4ae48ce57504036ddbb17 Thu, 20 Jul 2023 10:05:39 +0200 <![CDATA[Get Started With Online Ticketing: 10 Reasons for Your Museum or Park]]> https://www.cm.com/blog/10-reasons-online-ticketing-museum-park/ 73f341d62de9c6f6f3c766eb9fa7816a Tue, 18 Jul 2023 22:57:35 +0200 <![CDATA[DFS Revamps Online Customer Experience With CM.com’s AI-Powered Chatbot Technology]]> https://www.cm.com/press/dfs-ai-chatbot-technology/ a82a9514805dd38feaa868c2430246e1 Wed, 12 Jul 2023 15:00:03 +0200 <![CDATA[How to Boost Fan Engagement - A Formula 1 Heineken Dutch Grand Prix Use Case]]> https://www.cm.com/blog/how-to-enhance-sports-event-fan-engagement/ a36c8d72103a16ae8cfd946ca7592fbb Fri, 30 Jun 2023 01:37:44 +0200 <![CDATA[Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix]]> https://www.cm.com/blog/event-visitor-support-dutch-grand-prix/ f866d1642070a9d36e54357cbb07e481 Fri, 30 Jun 2023 01:35:01 +0200 <![CDATA[Ticketing as First Touchpoint of the Formula 1 Heineken Dutch Grand Prix Fan Experience]]> https://www.cm.com/blog/ticketing-as-first-touchpoint-of-the-ultimate-fan-experience/ 9e9c85091de54fd9de3edf9c69f90495 Fri, 30 Jun 2023 01:27:00 +0200 <![CDATA[Smooth Payments for the Ultimate Dutch Grand Prix Experience]]> https://www.cm.com/blog/payments-dutch-grand-prix/ e949557f17f3a1a3f0eb0573dd915610 Thu, 29 Jun 2023 17:33:32 +0200 <![CDATA[CM.com Research on Personalization: Are Retailers Getting It Right?]]> https://www.cm.com/press/retail-personalization-research/ 68d7530d4bbab21dd04d9f86ca45d2d2 Mon, 26 Jun 2023 22:27:05 +0200 <![CDATA[Service Enquiries From WhatsApp Business Made Simple]]> https://www.cm.com/blog/whatsapp-business-customer-serivce-enquiries/ f1f5f27c63cf6d69109b28ae92c64851 Mon, 26 Jun 2023 08:38:33 +0200 <![CDATA[Chatbots in Action: WhatsApp Chatbots]]> https://www.cm.com/blog/whatsapp-business-chatbot/ 0b113f5b5f64d458a5dc78b3bb234ce6 Sun, 25 Jun 2023 18:28:18 +0200 <![CDATA[CM.com's Next Steps into Generative AI: Upcoming Releases for 2023]]> https://www.cm.com/blog/next-steps-generative-ai/ 92365682100fda00c02b9c3d4544cd5b Thu, 22 Jun 2023 02:17:01 +0200 <![CDATA[CM.com is Launching Advanced Cross-Product Generative AI Capabilities]]> https://www.cm.com/press/cmcom-announces-ai-partnership/ d7181b98a0ea37a1484ab35d2453fa55 Wed, 21 Jun 2023 21:55:21 +0200 <![CDATA[How to Make the Most of WhatsApp Business Search]]> https://www.cm.com/blog/whatsapp-business-search-functionality/ 99144cc328efefd6bfa2412cbebcccec Wed, 21 Jun 2023 13:00:00 +0200 <![CDATA[WhatsApp Business One Time Passwords: What They Are and How to Use Them.]]> https://www.cm.com/blog/whatsapp-business-otp/ 0b096bbbdf9669d78e9577469ed383d1 Mon, 19 Jun 2023 06:25:01 +0200 <![CDATA[WhatsApp Business Platform Conversation Categories]]> https://www.cm.com/blog/whatsapp-business-platform-conversation-categories/ a38b6b87c5c967222b4340c68e1d75fd Mon, 12 Jun 2023 04:26:00 +0200 <![CDATA[Unleashing the Power of Instagram: Your Ticket to Winning Fans and Boosting Ticket Sales]]> https://www.cm.com/blog/win-fans-boost-sales-with-instagram-marketing-messages/ bbf4267626835af85cf76398b96adee4 Tue, 06 Jun 2023 05:05:46 +0200 <![CDATA[10 Reasons Why Event Organizers Should Centralize Data]]> https://www.cm.com/blog/10-reasons-why-event-organizers-should-centralize-data/ e1d9c1e091efab0470efcef9ef8e5fbb Sat, 27 May 2023 00:47:00 +0200 <![CDATA[4 Benefits of Conversion Tracking for the Event Industry]]> https://www.cm.com/blog/conversion-tracking-benefits-event-industry/ db3a4d26d3c8689fdceb6e11e5a600da Wed, 24 May 2023 13:12:43 +0200 <![CDATA[Introducing Instagram Marketing Messages]]> https://www.cm.com/blog/increase-conversion-with-instagram-marketing-messages/ 456076ff28b034d7bc61592771e8e98f Fri, 19 May 2023 02:20:33 +0200 <![CDATA[7 Reasons Why the Future of Events Is Cashless]]> https://www.cm.com/blog/7-reasons-why-future-of-events-is-cashless/ a55d7b52863ae49f86923ecf9cc48e53 Tue, 16 May 2023 13:12:00 +0200 <![CDATA[The Top 10 Must-Haves for Your Museum & Park Cash Register Software]]> https://www.cm.com/blog/the-top-10-must-haves-for-your-museum-park-cash-register-software/ 9f3613196e83d5eca04b85c73ed42f36 Sun, 14 May 2023 13:26:23 +0200 <![CDATA[11 Ways to Make Your Event Stand Out With Mobile Marketing]]> https://www.cm.com/blog/11-mobile-marketing-ideas-events/ 4da7c4be7547dbe55d22dc2f2ed6000a Wed, 10 May 2023 11:57:00 +0200 <![CDATA[Peak Moments in eCommerce: How to Stand Out With Your Marketing Campaigns]]> https://www.cm.com/blog/peak-moments-ecommerce-marketing-campaigns/ e90a6fb88e63f0e01cd8ca47357bf41c Mon, 08 May 2023 07:58:20 +0200 <![CDATA[What are the most effective customer service channels?]]> https://www.cm.com/blog/customer-service-channels/ 0b06776ebd96b237b349dc3907e52b70 Fri, 05 May 2023 08:25:03 +0200 <![CDATA[How to Use the Whatsapp Business Platform in Retail and eCommerce]]> https://www.cm.com/blog/whatsapp-business-retail-ecommerce/ 01513e4b063574d415dab2770950a409 Tue, 02 May 2023 06:00:00 +0200 <![CDATA[Sign your Documents at the Highest Level of Security with Qualified Electronic Signature (QES).]]> https://www.cm.com/blog/qualified-electronic-signature-secure-signing/ 8cdf34b5b06461377de38470d8110079 Mon, 01 May 2023 08:00:27 +0200 <![CDATA[Six Chatbot Examples For Great Customer Experiences]]> https://www.cm.com/blog/chatbot-examples-customer-experiences/ b7967a432f5aa66e2fa53e6279956933 Tue, 18 Apr 2023 12:05:01 +0200 <![CDATA[How to Use WhatsApp Business Message Templates?]]> https://www.cm.com/blog/how-to-use-whatsapp-business-message-templates/ 24062379c435404113a84bf425c87ebd Sun, 16 Apr 2023 20:16:08 +0200 <![CDATA[CM.com integrates Generative AI into its platform to increase efficiency for business users]]> https://www.cm.com/press/cmcom-integrates-generative-ai/ 104d886bbe75954213976ba413ddb897 Wed, 12 Apr 2023 06:39:00 +0200 <![CDATA[Peak Moments in eCommerce: How to Keep Your Customer Service on Point]]> https://www.cm.com/blog/peak-moments-ecommerce-customer-service/ da4539e2521d3c4a4cd362ac14d42cdb Fri, 07 Apr 2023 13:38:04 +0200 <![CDATA[Peak Moments in eCommerce: How to Prepare with Data]]> https://www.cm.com/blog/ecommerce-peak-moments-prepare-data/ 52f87c1a2a815900a092ba200477fcd1 Thu, 06 Apr 2023 07:36:22 +0200 <![CDATA[Two Factor Authentication (2FA) on Different Messaging Channels]]> https://www.cm.com/blog/two-factor-authentication-on-different-messaging-channels/ 6a3d383b75c77912c6bdd541bc3e2dd5 Thu, 06 Apr 2023 02:31:52 +0200 <![CDATA[WhatsApp Business Platform: WhatsApp On-Premise API vs WhatsApp Cloud API]]> https://www.cm.com/blog/whatsapp-cloud-api-vs-whatsapp-on-premise-api/ 799968c3aaa01ab33df99183af48b546 Thu, 23 Mar 2023 06:08:00 +0100 <![CDATA[Implementing Large Language Models and Generative AI, CM.com’s first features]]> https://www.cm.com/blog/generative-ai-first-features/ 0e0839717a69712d9a19d9ef3379a556 Tue, 21 Mar 2023 10:15:00 +0100 <![CDATA[Engagement where it matters: the CM.com take on conversational marketing and how it’s changing]]> https://www.cm.com/blog/conversational-marketing-guide/ 5b26c398a28bed731b6f4ca87f8f5171 Tue, 21 Mar 2023 05:55:00 +0100 <![CDATA[Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective]]> https://www.cm.com/blog/chatgpt-llms-potential/ a167c986902c14088bb251723aa641b7 Tue, 28 Feb 2023 07:59:00 +0100 <![CDATA[WhatsApp Business Features to Boost Your eCommerce Business]]> https://www.cm.com/blog/whatsapp-business-features/ 189f38318e13199a44e655179077e0c4 Fri, 17 Feb 2023 12:21:00 +0100 <![CDATA[CM.com announces new deals with Amnesia, Ibiza and TixBox, Middle East and North Africa]]> https://www.cm.com/press/new-deals-amnesia-ibiza-tixbox/ 9d3263b3b882b32da9f0a1050d01d87c Thu, 16 Feb 2023 09:27:04 +0100 <![CDATA[Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack]]> https://www.cm.com/blog/ecommerce-chatbot-integrations/ b3cd4618a95a17acac4655d9e03997c8 Thu, 02 Feb 2023 07:59:00 +0100 <![CDATA[Why You Need RCS to Boost Sales]]> https://www.cm.com/blog/rcs-messaging-boost-sales-retail-ecommerce/ 9230f0775c9ad43b8d9e20f311307962 Mon, 30 Jan 2023 11:00:00 +0100 <![CDATA[Showcase Your Products With WhatsApp Business Product Messages]]> https://www.cm.com/blog/whatsapp-business-product-messages/ 8dc41dff951fb14ae7c85297b9ca388e Tue, 17 Jan 2023 06:48:00 +0100 <![CDATA[How to Use WhatsApp Business for Service Automation]]> https://www.cm.com/blog/whatsapp-business-service-automation/ 2f621e41dfa03c814f352828696b54d3 Mon, 16 Jan 2023 17:34:00 +0100 <![CDATA[How WhatsApp Business Can Help With Abandoned Carts Recovery]]> https://www.cm.com/blog/whatsapp-business-abandoned-carts/ 8cb35f6b6dd6694f79c4de32b1b437b0 Mon, 16 Jan 2023 17:02:00 +0100 <![CDATA[What Is Smishing and How Can You Protect Yourself Against It?]]> https://www.cm.com/blog/what-is-smishing/ 98a035a2427eced316de8c003b32f832 Thu, 12 Jan 2023 09:27:00 +0100 <![CDATA[How to Use WhatsApp Business for Conversational Commerce?]]> https://www.cm.com/blog/conversational-commerce-whatsapp-business/ 7cfb6a7bfcf589a3ecb799d197191aa0 Thu, 12 Jan 2023 09:24:07 +0100 <![CDATA[Increase Your Conversions Rate With WhatsApp Business Assisted Sales]]> https://www.cm.com/blog/whatsapp-business-assisted-sales/ 29d206fae0d8127e044862f3b04f7f70 Thu, 12 Jan 2023 09:14:29 +0100 <![CDATA[What Is a WhatsApp Newsletter and How Does It Work?]]> https://www.cm.com/blog/what-is-whatsapp-newsletter/ 649ec9f497080f8a571e1bf7dba4efdc Wed, 11 Jan 2023 14:56:00 +0100 <![CDATA[How to Improve Your Email Deliverability With Google Postmaster Tools]]> https://www.cm.com/blog/improve-your-email-deliverability-with-google-postmaster/ c2842611ef61b213d69afb69b0dd1e24 Wed, 11 Jan 2023 14:53:38 +0100 <![CDATA[How to Use WhatsApp for Tracking and Order Updates]]> https://www.cm.com/blog/whatsapp-tracking-order-updates/ 66deb8bfc669311ea24425ffb88fffa7 Mon, 09 Jan 2023 17:27:00 +0100 <![CDATA[Collect Customer Feedback With WhatsApp Business]]> https://www.cm.com/blog/whatsapp-for-customer-feedback/ 7b1e2d408320c32a062eba1fc0d8d1d7 Fri, 06 Jan 2023 13:54:00 +0100 <![CDATA[Tips to Help Prevent Fraud in SMS and Voice Traffic]]> https://www.cm.com/blog/prevent-fraud-sms-voice-traffic/ 5fa6677e31e239ad32d9d964aaaf98b8 Wed, 04 Jan 2023 06:16:09 +0100 <![CDATA[CM.com is Mobile Tech Partner of Eurosonic Noorderslag (ESNS)]]> https://www.cm.com/press/cmcom-mobile-tech-partner-eurosonic-noorderslag/ 15392b6772f1882114ee201e02c2b6b0 Mon, 02 Jan 2023 09:38:00 +0100 <![CDATA[What Is an Opt-in for WhatsApp and Why Do I Need It?]]> https://www.cm.com/blog/whatsapp-opt-in/ 3fa877dfbf2fa5892c8c46aa89e8ef2d Mon, 02 Jan 2023 05:05:57 +0100 <![CDATA[Harmony of Hardcore and 7th Sunday Festival Amp up Their Fan Experience With Next-Level Marketing Automation]]> https://www.cm.com/blog/improve-fan-experience-marketing-automation/ 4a5a68894a83e9fe9fa20fce7b330ccb Sun, 01 Jan 2023 05:18:29 +0100 <![CDATA[How To Grow an Audience and Build Customer Relationships with WhatsApp Business Platform]]> https://www.cm.com/blog/grow-audience-whatsapp-entry-points/ 18ba76f3c14c38a5677aca5d858c2344 Fri, 30 Dec 2022 10:28:00 +0100 <![CDATA[8 Tips to Improve the Digital Telecom Experience]]> https://www.cm.com/blog/telecom-customer-journey-touchpoints/ 0161ef98465c28a4bf794d8250f17545 Fri, 16 Dec 2022 11:19:10 +0100 <![CDATA[Get the Perfect Practice: The Role of WhatsApp in Healthcare]]> https://www.cm.com/blog/get-the-perfect-practice-the-role-of-whatsapp-in-healthcare/ 7eb17d6a58cdf5ae9829b1d5307ba4d7 Mon, 12 Dec 2022 15:13:00 +0100 <![CDATA[SMS is 30 years old! 30 facts about SMS through the ages]]> https://www.cm.com/blog/sms-30-years-old-30-facts-through-ages/ 6779a49a580c8a395f3491ab4ff98408 Fri, 02 Dec 2022 11:00:00 +0100 <![CDATA[Healthy Conversations for Happy Patients]]> https://www.cm.com/blog/healthy-conversations-for-happy-patients/ 85a7391f9f66369aa6d7dc7809dbeae0 Fri, 02 Dec 2022 10:25:00 +0100 <![CDATA[Chatbot examples: how chatbots can benefit different industries]]> https://www.cm.com/blog/chatbot-examples-industries/ d8864d576c7d2096d0b6176ca708cf42 Fri, 02 Dec 2022 08:00:00 +0100 <![CDATA[Almost Half of Society Would Rather Call Customer Service Than Their In-Laws]]> https://www.cm.com/press/emotions-customer-service-research/ f67fcb3fe85d8b5eac76297bf1533f11 Tue, 29 Nov 2022 10:00:00 +0100 <![CDATA[CM.com and Shopware announce partnership for further expansion]]> https://www.cm.com/press/cmcom-and-shopware-announce-partnership/ bda720f923cc4c5c1e4e802e884701fa Wed, 02 Nov 2022 12:00:00 +0100 <![CDATA[5 Ways to Optimize Customer Service in the Leisure Industry]]> https://www.cm.com/blog/customer-service-in-leisure/ 051e1730a4035cd18bb14f8fd7e3be88 Mon, 31 Oct 2022 04:21:00 +0100 <![CDATA[Personalization in eCommerce: there's more than 'Hi John']]> https://www.cm.com/blog/ecommerce-personalization/ c53ce63c6b0d1047d83f4c81a4d5abfb Tue, 25 Oct 2022 12:37:00 +0200 <![CDATA[8 Touchpoints to Engage With Candidates During the Candidate Journey]]> https://www.cm.com/blog/touchpoints-candidate-journey/ f9583c306b4cbca123fdce8a46be5788 Fri, 14 Oct 2022 08:31:00 +0200 <![CDATA[CM.com launches Voice in Mobile Service Cloud]]> https://www.cm.com/press/launching-voice-in-mobile-service-cloud/ 6b8a925fcdd9d16361777f925f30b172 Wed, 05 Oct 2022 14:29:00 +0200 <![CDATA[Why Offering Customer Support by Phone Is Essential]]> https://www.cm.com/blog/why-phone-support-is-essential/ 2c74c2c25e7c78b92bce6a8b2b774ce1 Mon, 03 Oct 2022 13:38:00 +0200 <![CDATA[5 Questions About Voice in Mobile Service Cloud]]> https://www.cm.com/blog/questions-voice-mobile-service-cloud/ 26d0d3eb9e49c86cac3d73ac17a3289e Mon, 03 Oct 2022 13:26:00 +0200 <![CDATA[How Popular Is WhatsApp in 2024 and How Can It Benefit Your Business?]]> https://www.cm.com/blog/how-popular-is-whatsapp/ a2140955a5aecf9cff9cd266a67e714d Mon, 03 Oct 2022 12:27:00 +0200 <![CDATA[Valuable Customer Engagement for Effective Logistics and Durable Customer Relations]]> https://www.cm.com/blog/valuable-customer-engagement-for-effective-logistics-and-durable-customer-relations/ d4b5de2c40672638c8401187f61e52fc Tue, 27 Sep 2022 11:35:00 +0200 <![CDATA[How to Improve Your Delivery Service With SMS Notifications]]> https://www.cm.com/blog/improve-order-delivery-sms-notifications/ 7af133736bcec989973885a589fe6b57 Mon, 26 Sep 2022 13:11:00 +0200 <![CDATA[How to Meet Customer Demand on the Move]]> https://www.cm.com/blog/how-to-meet-customer-demand-on-the-move/ 304c4b742b70d4aa7b6cd704387f9ff8 Mon, 26 Sep 2022 09:44:00 +0200 <![CDATA[How to Automate Marketing With Workflows]]> https://www.cm.com/blog/automate-marketing-activities-workflows/ c3792ca367918a1103bf1b25aeef47f3 Thu, 15 Sep 2022 05:24:00 +0200 <![CDATA[How to Design and Customize Your Website Chatbot Without Coding]]> https://www.cm.com/blog/design-customize-website-chatbot/ b6e2b7a1a59e724f6eaa41c3fbe30bf3 Mon, 12 Sep 2022 11:30:00 +0200 <![CDATA[Email Marketing: 5 Winning Email Campaign Strategies For Growth]]> https://www.cm.com/blog/email-campaign-strategy/ 6249cd2d53c36271d2dffa34bba1562f Wed, 07 Sep 2022 08:08:57 +0200 <![CDATA[9 Top Marketing Use Cases for Voice Campaigns]]> https://www.cm.com/blog/voice-campaigns-top-marketing-use-cases/ 7a82fc2bd302da88a8c4b2d1c91bf69a Tue, 30 Aug 2022 10:45:00 +0200 <![CDATA[Why Engagement on the Right Communication Channels Is Key]]> https://www.cm.com/blog/why-engagement-on-the-right-communication-channels-is-key/ 285fc70a0c7f3c2ce64961d3981d63df Mon, 29 Aug 2022 07:23:00 +0200 <![CDATA[Why You Need a Customer Data Platform?]]> https://www.cm.com/blog/why-you-need-a-customer-data-platform/ b46a30e87e02614dd2d58300999edbbf Thu, 25 Aug 2022 04:12:00 +0200 <![CDATA[Juniper recognizes CM.com as leader in CCaaS market]]> https://www.cm.com/press/juniper-leader-ccaas/ aef8207ddec843d2716149e84a8894af Wed, 17 Aug 2022 08:00:00 +0200 <![CDATA[10 Ways Technology Can Boost the Popularity of Museums and Parks]]> https://www.cm.com/blog/technology-boosts-museums-parks/ e52980fd15a366a2428defeaefa02bcb Sun, 24 Jul 2022 06:54:36 +0200 <![CDATA[The Value of Engaging With Customers During the Utility Customer Experience]]> https://www.cm.com/blog/utilities-customer-journey-experience/ 4b48eec7dde3cc1290f89c027b82aceb Tue, 19 Jul 2022 09:06:00 +0200 <![CDATA[How to Optimize Customer Relations via Instagram's Direct Messages]]> https://www.cm.com/blog/optimize-customer-relations-instagram-direct-messages/ 309d183bb14357e4f5a89a3558898cf9 Tue, 05 Jul 2022 04:56:00 +0200 <![CDATA[Create Outstanding Customer Experiences With an Integrated Marketing & Service Solution]]> https://www.cm.com/blog/mobile-marketing-cloud-mobile-service-cloud-integration/ 673f1ba7a51dd268ac38c5a432881b49 Tue, 28 Jun 2022 08:20:00 +0200 <![CDATA[The Benefits of A2P Messaging for Business]]> https://www.cm.com/blog/benefits-a2p-messaging/ 86d761d87a1b7d0d9fe7288f481c488b Mon, 27 Jun 2022 01:41:00 +0200 <![CDATA[The Trust Center: a Clear Insight in Security, Privacy, Risk and Compliance Within CM.com]]> https://www.cm.com/blog/trust-center-introduction/ 62523e12243800cd2292027214483106 Fri, 24 Jun 2022 12:14:00 +0200 <![CDATA[Do You Want an Open Rate of 98% For Your Marketing Campaigns?]]> https://www.cm.com/blog/sms-marketing-open-rate/ e5917525178a5fc93930639110bc20b6 Fri, 24 Jun 2022 03:50:00 +0200 <![CDATA[How to Get More Leads With SMS and Email Marketing]]> https://www.cm.com/blog/how-to-get-more-leads-with-sms-and-email-marketing/ d2fa9ea9160dee7f959652b6c22252bd Thu, 16 Jun 2022 03:03:00 +0200 <![CDATA[10 Applications of an SMS Gateway Within One Company]]> https://www.cm.com/blog/10-applications-of-sms-gateway-within-one-company/ aaccfe305ae0a039d64ac1db39ab8d7b Wed, 15 Jun 2022 08:31:00 +0200 <![CDATA[SMS Marketing Use Cases for B2B to Build Your Business]]> https://www.cm.com/blog/sms-marketing-b2b-use-cases/ 576d1045aab1736414e498ebab53b60f Mon, 13 Jun 2022 19:03:01 +0200 <![CDATA[Scale Your Business Communications With an SMS API Integration]]> https://www.cm.com/blog/sms-api-integration/ 507216e853cb9bfa8470e2f049e5a15f Thu, 09 Jun 2022 08:01:00 +0200 <![CDATA[CM.com selected as Euronext Tech Leader]]> https://www.cm.com/press/euronext-tech-leaders/ 3cb495a2a476574356f4359e500dc1e7 Tue, 07 Jun 2022 05:34:00 +0200 <![CDATA[Why SMS Is Just as Relevant as Ever]]> https://www.cm.com/blog/why-sms-is-just-as-relevant-as-ever/ 0ba6a63daee177cbc91e3a2219b3a870 Thu, 02 Jun 2022 04:37:00 +0200 <![CDATA[How to Choose Between Different Messaging Channels?]]> https://www.cm.com/blog/chat-apps-choosing-between-channels/ 58292cf00b7fe7017720bc418702bea4 Wed, 01 Jun 2022 18:51:00 +0200 <![CDATA[How Much Data Are You Missing?]]> https://www.cm.com/blog/missing-analytics-data/ a01f57c0d75acf0ac2a4f43db0f72eea Tue, 31 May 2022 07:50:00 +0200 <![CDATA[An Intro to RCS Messaging for Marketers]]> https://www.cm.com/blog/intro-to-rcs-messaging-for-marketers/ e024eb20f6dc0bed402334dca172927b Mon, 30 May 2022 05:05:13 +0200 <![CDATA[FKP Scorpio and CM.com’s Appmiral Start Long-Term Partnership for Mobile Event Apps]]> https://www.cm.com/press/fkp-scorpio-and-cmcoms-appmiral-longterm-partnership-for-mobile-apps/ cc4425bc30433d13403d197c3dc79b33 Thu, 26 May 2022 13:01:00 +0200 <![CDATA[CM.com Named ‘Leading Challenger’ in Mobile Voice by Juniper Research]]> https://www.cm.com/press/cmcom-named-leading-challenger-in-mobile-voice-by-juniper-research/ 569460608d488ff88a511384b9bef2dd Thu, 19 May 2022 08:00:00 +0200 <![CDATA[The Future of Customer Service Starts with Multidisciplinary Teams]]> https://www.cm.com/blog/multidisciplinary-teams/ 3b4e08521df7cd1417db1b688d92fc5e Wed, 18 May 2022 14:45:00 +0200 <![CDATA[RCS vs. SMS Messaging: A Comparison]]> https://www.cm.com/blog/rcs-vs-sms-messaging-a-comparison/ f4352fbbb7bcabece03b030ffacc314b Tue, 10 May 2022 02:25:00 +0200 <![CDATA[A Starter Guide to WhatsApp Message Templates & Buttons]]> https://www.cm.com/blog/a-starter-guide-to-whatsapp-message-templates-buttons/ ef8aa4b77795603222b1718e66c79f7e Sun, 08 May 2022 19:35:00 +0200 <![CDATA[Push Notification Vs. SMS Message: What's the Difference?]]> https://www.cm.com/blog/push-notifications-vs-sms/ 9c3e907714dcd389b28c88f9c575f569 Mon, 02 May 2022 07:40:00 +0200 <![CDATA[Are You Still One-Way Messaging? There Is Another Way]]> https://www.cm.com/blog/are-you-still-one-way-messaging/ 3793acf14bece3ad17f41722b90ac7f4 Sun, 01 May 2022 22:34:00 +0200 <![CDATA[6 Ways How an Event App Can Boost Your Event]]> https://www.cm.com/blog/how-event-app-boost-covid-come-back/ 9fac850b0c3c64d6348a7b552d319e93 Thu, 14 Apr 2022 15:52:00 +0200 <![CDATA[CM.com Response to zero-day in Spring Core Framework]]> https://www.cm.com/blog/cmcom-response-to-zero-day-in-spring-core-framework/ 06bc62d4dfa1a3495f9bb607414d7956 Thu, 31 Mar 2022 11:11:00 +0200 <![CDATA[Seize the Moment: Moments of Truth in Financial Services]]> https://www.cm.com/blog/moments-of-truth/ d91d6d052695379e6211e534ab4561f0 Wed, 30 Mar 2022 04:29:00 +0200 <![CDATA[Putting Citizen and Student Needs Center Stage in Digitalization]]> https://www.cm.com/blog/putting-citizen-student-needs-center-stage-digitalization/ 0f60a6ffe4d88bd9e19a2da03d02b6ff Mon, 21 Mar 2022 10:19:00 +0100 <![CDATA[3 Questions to Ask to Reduce Customer Churn Rates]]> https://www.cm.com/blog/reduce-customer-churn-rates/ 863ef534c7889327edaabcdab4e08528 Tue, 15 Mar 2022 16:43:00 +0100 <![CDATA[The Top 5 Skills That Every Marketing & Sales Professional Will Need in 2030]]> https://www.cm.com/blog/top-5-skills-marketing-sales/ 65c61197b6950637fb210c2f26b461dc Tue, 15 Mar 2022 10:28:00 +0100 <![CDATA[CM.com completes acquisition of Building Blocks]]> https://www.cm.com/press/cmcom-completes-acquisition-of-building-blocks/ b570e108be216a77bba27c4701fe46e0 Tue, 15 Mar 2022 05:25:00 +0100 <![CDATA[The Importance of Seamless Operations for Customer Engagement]]> https://www.cm.com/blog/the-importance-of-seamless-operations-for-customer-engagement/ 6bf7828a2b7c42cea810550c547b20ee Thu, 10 Mar 2022 09:26:00 +0100 <![CDATA[How to Enhance Live Experiences With Technology in the Leisure & Travel Industry]]> https://www.cm.com/blog/enhance-live-experiences-leisure-travel/ 31169e341ceecf422d0b25f320cec9a7 Tue, 08 Mar 2022 08:38:00 +0100 <![CDATA[Why Unify Customer Data (And How a Customer Data Platform Can Help)]]> https://www.cm.com/blog/why-unify-customer-data/ 50f2b516478021303f40367fcdf05b96 Tue, 22 Feb 2022 12:44:00 +0100 <![CDATA[Absa Cape Epic Launches Virtual Race Office via WhatsApp Chatbot]]> https://www.cm.com/press/absa-cape-epic-launches-virtual-race-office-via-whatsapp-chatbot/ 2c7c3d22173f2e5214fa5756d3c9a3ae Thu, 17 Feb 2022 09:05:00 +0100 <![CDATA[CM.com Arrives in Brazil to Boost the Way Brands Interact With Their Customers]]> https://www.cm.com/press/cmcom-arrives-in-brazil-to-boost-the-way-brands-interact-with-their-customers/ b68fc1feef83e8678bc0c604fba06dac Fri, 11 Feb 2022 06:04:00 +0100 <![CDATA[How The Customer Relationship Will Define Your Business Model]]> https://www.cm.com/blog/customer-relationship-defines-business-model/ cd1ae8448851beea78c8b5ec6551a83a Thu, 10 Feb 2022 08:43:00 +0100 <![CDATA[Boost Your Email Open Rates With Preview Text]]> https://www.cm.com/blog/boost-your-open-rates-with-preview-text/ 9c030054ffa459e79621df1c9b396a7a Thu, 10 Feb 2022 07:10:00 +0100 <![CDATA[6 Chatbot Use Cases to Revolutionize Retail and Ecommerce]]> https://www.cm.com/blog/six-ways-chatbots-can-revolutionize-retail-ecommerce/ 73c91d502d8b8fbdb11cbef72c9df1fc Mon, 07 Feb 2022 14:14:50 +0100 <![CDATA[The Power of a Relational Approach for the Retail & Ecommerce Industry]]> https://www.cm.com/blog/relational-approach-for-retail-ecommerce/ a6229a8f074d628f76982ccccd67525f Fri, 04 Feb 2022 07:23:00 +0100 <![CDATA[CM.com Awarded Platinum for Best CCaaS Solution and Best Conversational Commerce Solution in Future Digital Awards of Juniper Research]]> https://www.cm.com/press/best-ccaas-solution-and-best-conversational-commerce-solution-juniper-research/ 29bc14e027fddfa49a69d53caa78fc65 Tue, 01 Feb 2022 04:15:00 +0100 <![CDATA[5 Examples of Relationship Marketing Done Right]]> https://www.cm.com/blog/relationship-marketing-examples-done-right/ 231c51185d79fea542d3663af7a8d0bc Mon, 31 Jan 2022 08:29:00 +0100 <![CDATA[How to Easily Digitize Insurance With Smart Solutions]]> https://www.cm.com/blog/digitize-insurance/ 676ba4fd429cd375a86b33c3207097ff Tue, 25 Jan 2022 13:25:00 +0100 <![CDATA[How To Create Customer Support Content That Rocks]]> https://www.cm.com/blog/create-customer-support-content/ e3fe0c43143c067d33dd6e43ccca0190 Fri, 21 Jan 2022 06:59:00 +0100 <![CDATA[Six Things Customer Service and Retail Brands Get Wrong About Customer Loyalty]]> https://www.cm.com/blog/customer-service-retail-wrong-about-customer-loyalty/ babad58d0fa49ce0648e3e4defa67196 Mon, 17 Jan 2022 07:08:00 +0100 <![CDATA[Prepare For Hyper-Personalization]]> https://www.cm.com/blog/prepare-hyper-personalization/ 16a2332bdc9e463ed522b3d10a4d484b Thu, 13 Jan 2022 08:34:00 +0100 <![CDATA[Six Ways to Show More Empathy in Service Conversations]]> https://www.cm.com/blog/six-ways-to-show-more-empathy-in-service-conversations/ 5911df912778a16a77dadd3346bbe1d4 Mon, 10 Jan 2022 10:30:00 +0100 <![CDATA[The Strategy of Customer Service Channels for eCommerce]]> https://www.cm.com/blog/ecommerce-channel-strategy/ e9d6ecb7b5cb3825b5180570c5247415 Wed, 05 Jan 2022 04:28:00 +0100 <![CDATA[Juniper Research Recognized CM.com as “Established Leader” in Three Categories: Conversational Commerce, CPaaS Vendors and Messaging Platforms.]]> https://www.cm.com/press/juniper-research-recognized-cmcom-as-established-leader-in-three-fields-in-the-conversational-commerce-market-as-a-cpaas-vendor-and-as-a-messaging-platform/ ed8c1a4af3b68e4d0efab725c8e46fa0 Wed, 22 Dec 2021 09:48:00 +0100 <![CDATA[CM.com Response to the Log4J Vulnerability]]> https://www.cm.com/blog/cmcom-response-to-the-log4j-vulnerability/ 125d218b8640a4e6bcb51732676dc2a9 Tue, 14 Dec 2021 12:56:00 +0100 <![CDATA[How to Easily Create an Electronic Signature in 5 Steps With Sign]]> https://www.cm.com/blog/how-to-create-an-electronic-signature/ b66ea49f7c715002f0aa98b8c9ea3cff Mon, 13 Dec 2021 09:19:00 +0100 <![CDATA[Avoid Losing One Third of Your Customers in One Day]]> https://www.cm.com/blog/avoid-losing-one-third-of-your-customers-in-one-day/ 943d79ea1a3cc0bb12c785eef56e90e6 Fri, 10 Dec 2021 07:40:00 +0100 <![CDATA[What is Integrated Customer Service and what are its benefits?]]> https://www.cm.com/blog/integrated-customer-service-benefits/ 8f6bb00712e93b76b31cb08f460c314a Wed, 08 Dec 2021 10:49:00 +0100 <![CDATA[What Is WhatsApp Business? Top Benefits of the Most Popular Messaging App]]> https://www.cm.com/blog/what-is-whatsapp-business/ a8c7ebec6cfc45d3b2228a078eca03ac Wed, 08 Dec 2021 06:32:00 +0100 <![CDATA[Top Ten People Skills for Effective Customer Service Representatives]]> https://www.cm.com/blog/top-ten-people-skills-effective-customer-service/ 744cce9daa73daeec976bd317f6f7907 Tue, 07 Dec 2021 08:05:00 +0100 <![CDATA[How to Make Your SMS Strategy Succeed]]> https://www.cm.com/blog/how-to-make-your-sms-strategy-succeed/ 05bb7a1070ebfdcf546a2979facbc2a1 Tue, 30 Nov 2021 01:50:00 +0100 <![CDATA[Why Microsoft Teams Direct Routing Is the Must-Have Solution for Your Business]]> https://www.cm.com/blog/why-microsoft-teams-direct-routing-is-the-must-have-solution-for-your-business/ 954f98c80ad204a5324926c7b043a361 Mon, 29 Nov 2021 08:31:05 +0100 <![CDATA[CM.com Launches Ticketing Solution in the UK & Ireland]]> https://www.cm.com/press/cmcom-launches-ticketing-solution-in-the-uk-ireland/ 6f82988d5dbf0fcef3921373da15b78d Wed, 24 Nov 2021 06:00:00 +0100 <![CDATA[The Seven Essential Conflict Resolution Skills for Customer Service Representatives]]> https://www.cm.com/blog/conflict-resolution-skills/ d2ac66c29f17d8f609a5ce0600bd16f2 Mon, 22 Nov 2021 15:10:00 +0100 <![CDATA[CM.com Acquires Appmiral to Expand the Customer Experience With Festival & Event Apps]]> https://www.cm.com/blog/cmcom-acquires-appmiral/ 390cda6a8779bc801f3aba36c5719029 Tue, 09 Nov 2021 18:07:00 +0100 <![CDATA[Five Management Styles That Build High Performing Customer Service Teams]]> https://www.cm.com/blog/five-management-styles-customer-service/ ea960aaffc89f1e6953657adcd52e3e4 Tue, 09 Nov 2021 08:32:00 +0100 <![CDATA[Stop Annoying Your Customers: How Digital Signing Improves Customer Experience]]> https://www.cm.com/blog/digital-signing-improves-customer-experience/ b406051f703fbcbecbee738245c65aa6 Fri, 29 Oct 2021 08:57:00 +0200 <![CDATA[How Well Do You Know Your Supporters?]]> https://www.cm.com/blog/supporter-data-sports-marketing/ d4cad53ca9468853fdaeb8be0c192ee7 Thu, 28 Oct 2021 20:29:00 +0200 <![CDATA[Chatbot vs. Live Chat: which is right for you?]]> https://www.cm.com/blog/chatbot-vs-live-chat/ 302dc38f17a097a58e78c731a08aa73e Tue, 12 Oct 2021 05:16:00 +0200 <![CDATA[The top 10 reasons to use Electronic Signatures]]> https://www.cm.com/blog/top-reasons-electronic-signatures/ 5d88fb8a9760c437f5256f7ad44bfd63 Thu, 30 Sep 2021 06:59:00 +0200 <![CDATA[WhatsApp QR Code Ideas to Build a Healthy Contact List]]> https://www.cm.com/blog/whatsapp-qr-code-ideas-to-build-a-healthy-contact-list/ fc21af6abdc0534d2fc180386a3a9b7c Tue, 21 Sep 2021 14:11:00 +0200 <![CDATA[How to Choose the Right Payment Service Provider]]> https://www.cm.com/blog/how-to-choose-the-right-payment-service-provider/ 6c43d1c6a6f820da286441a32e0deaa9 Tue, 21 Sep 2021 05:50:00 +0200 <![CDATA[Wave Goodbye To Queuing And Crowded Bars At Your Events With Mobile Order]]> https://www.cm.com/blog/mobile-order/ 7cd3d9e3400d903bf1976585aa0c267e Thu, 16 Sep 2021 22:35:00 +0200 <![CDATA[How to make flexibility the key to every successful marketing strategy]]> https://www.cm.com/blog/flexible-marketing-strategy/ 93cc3bb63269bed99e7522e41894cab5 Wed, 15 Sep 2021 06:57:00 +0200 <![CDATA[How Digital Certificates Can Add Trust Into Your Contract Signing Process]]> https://www.cm.com/blog/digital-certificates/ 6cc46c87d8969e2027e5668a02b24111 Mon, 13 Sep 2021 14:02:00 +0200 <![CDATA[The Top 5 Benefits of E-Ticketing]]> https://www.cm.com/blog/e-ticketing-5-benefits/ 21ac586c1761133c79cbf4f9ccfb0cd9 Wed, 01 Sep 2021 17:15:13 +0200 <![CDATA[Conversational Channels Are No Longer Optional]]> https://www.cm.com/blog/no-longer-optional-conversational-channels/ bfd40a2e952703729015fda27ce41979 Tue, 31 Aug 2021 19:38:00 +0200 <![CDATA[The Benefits of 2FA for Business]]> https://www.cm.com/blog/benefits-of-using-multi-factor-authentication/ 4ac7a71a6d2d0be0666acfc0221d9624 Tue, 31 Aug 2021 07:10:00 +0200 <![CDATA[CM.com acquires minority stake in fintech Phos]]> https://www.cm.com/press/cmcom-acquires-minority-stake-in-fintech-phos/ 8d0982997f8ffbabda9dc7e6df7fce8b Tue, 24 Aug 2021 15:21:00 +0200 <![CDATA[7 Tips to Improve Your eCommerce Customer Experience]]> https://www.cm.com/blog/improve-ecommerce-customer-service-experience/ 4f1146762ad13549007d55bdea4f543c Wed, 18 Aug 2021 00:58:32 +0200 <![CDATA[Get Started with Interactive WhatsApp Messages]]> https://www.cm.com/blog/get-started-with-interactive-whatsapp-messages/ 8e33ee19faef4bf3fc05a04abef1e122 Fri, 13 Aug 2021 01:25:00 +0200 <![CDATA[How Apple’s iOS 15 Update Will Change Email Marketing]]> https://www.cm.com/blog/how-apples-ios-15-update-will-change-email-marketing/ 5dce949e9525e726afd69a05716936ac Thu, 12 Aug 2021 18:06:00 +0200 <![CDATA[Multi-Factor Authentication Use Cases]]> https://www.cm.com/blog/multi-factor-authentication-use-cases/ 42fd1b99d6253e19238264b48a1c90cb Wed, 11 Aug 2021 23:57:41 +0200 <![CDATA[Opt-In Policies for SMS: How to Stay Compliant]]> https://www.cm.com/blog/opt-in-text-messaging/ df72e6f7a74abe6e03f6e2c10f10b04a Thu, 05 Aug 2021 01:10:26 +0200 <![CDATA[Weighing Up the Benefits of Wet and Dry Signatures]]> https://www.cm.com/blog/wet-dry-signatures/ 8fef4323dbf4aea0996604eb513dce0a Tue, 03 Aug 2021 06:38:00 +0200 <![CDATA[Optimize Your Visitor Experience With the Meta Conversion API for Ticketing (Museums & Parks)]]> https://www.cm.com/blog/facebook-conversion-api-for-ticketing/ 8be8dcf9c474fbc7decd999b5c5f49df Mon, 02 Aug 2021 14:52:00 +0200 <![CDATA[From Conversation to Conversion: Integrate Apple Pay within Apple Messages for Business]]> https://www.cm.com/blog/from-conversation-to-conversion-integrate-apple-pay-within-apple-business-chat/ 18bc119d6492ff4795376e212b7eae57 Fri, 30 Jul 2021 04:47:00 +0200 <![CDATA[11 Benefits of Switching to Electronic Signature Software]]> https://www.cm.com/blog/benefits-of-electronic-signature-software/ 10d253114917504a0d25d3839503f3d4 Thu, 22 Jul 2021 07:09:08 +0200 <![CDATA[CM.com Recognized as a Major Player in the 2021 IDC MarketScape for the Worldwide Communication Platform as a Service (CPaaS) Market]]> https://www.cm.com/press/recognized-major-cpaas-player-idc/ 1001a322363b2010b198bc3437f69ac5 Wed, 21 Jul 2021 13:29:00 +0200 <![CDATA[The Benefits of VoIP for Business]]> https://www.cm.com/blog/the-benefits-of-voip-for-business/ c9191e4e536f756cf17a959f205e9f24 Tue, 20 Jul 2021 14:32:24 +0200 <![CDATA[Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API]]> https://www.cm.com/blog/instagram-for-businesses/ 81074d0f069f2cdfacc9590ac55eadfb Wed, 14 Jul 2021 08:50:25 +0200 <![CDATA[WhatsApp Business: More Types of Proactive Messages Now Available]]> https://www.cm.com/blog/whatsapp-proactive-messages-now-available/ ba25ac6ad04d143d2696f9606fdf3358 Wed, 14 Jul 2021 05:14:00 +0200 <![CDATA[CM.com Awarded by Frost & Sullivan for Delivering Next-level Conversational Experiences]]> https://www.cm.com/press/awarded-by-frost-sullivan/ 3e657c84cf7b2184ade498219b76b295 Tue, 13 Jul 2021 05:45:00 +0200 <![CDATA[5 Tips to Build the Best Chatbot]]> https://www.cm.com/blog/5-tips-chatbot/ 3f0bcce2caa7d6eedd2aec0679dbe823 Fri, 09 Jul 2021 11:40:00 +0200 <![CDATA[CRM, CDP and DMP Platforms: How Are They Different?]]> https://www.cm.com/blog/crm-cdp-dmp/ 0f44c3b835dda8557023a587faa3242d Mon, 05 Jul 2021 05:39:37 +0200 <![CDATA[8 Hot Topics in Hospitality]]> https://www.cm.com/blog/8-hot-topics-in-hospitality/ c70df10d911a66810929801ba521bc1e Tue, 29 Jun 2021 08:19:27 +0200 <![CDATA[CM.com Introduces Instagram Messaging for Businesses]]> https://www.cm.com/press/cmcom-introduces-instagram-messaging-for-businesses/ 161605602938cc2c731bed45794e81c6 Fri, 25 Jun 2021 06:00:00 +0200 <![CDATA[How to Ensure a Smooth Candidate Experience Without (Digital) Hurdles]]> https://www.cm.com/blog/a-candidate-experience-without-digital-bumps/ d18156edcd0669583b0cd6d5b0e90f68 Thu, 24 Jun 2021 23:30:18 +0200 <![CDATA[Everything Businesses Need to Know About Integrating Instagram Messaging via API]]> https://www.cm.com/blog/everything-businesses-need-to-know-about-integrating-instagram-messaging-via-api/ 1ad4fccd57265ee1f0cfa0aefdc36551 Thu, 03 Jun 2021 05:13:00 +0200 <![CDATA[Custom is the New Standard in Ticketing]]> https://www.cm.com/blog/custom-is-the-new-standard-in-ticketing/ 685a0b29c4c574ff4221905c7eeac011 Tue, 18 May 2021 04:55:00 +0200 <![CDATA[CM.com Acquires Ticketing Company Yourticketprovider]]> https://www.cm.com/press/cmcom-acquires-yourticketprovider/ cdda13689fdc14f84e12c0c0226a8ce1 Mon, 19 Apr 2021 06:58:00 +0200 <![CDATA[Why 2022 Is the Year to Start With a Chatbot]]> https://www.cm.com/blog/why-start-with-a-chatbot/ c7c97aa62088b2bf53fb2a2988dd7d0b Wed, 10 Mar 2021 12:13:00 +0100 <![CDATA[5 Tips to Optimize Your Mobile Marketing]]> https://www.cm.com/blog/5-tips-to-optimize-your-mobile-marketing/ fbec8fcb02ff58bc017fb24b7cf64532 Wed, 03 Mar 2021 07:39:00 +0100 <![CDATA[CM.com Acquires Dutch Fintech Company PayPlaza]]> https://www.cm.com/press/cmcom-acquires-dutch-fintech-company-payplaza/ 809215ac02c60256dd77512c8304c126 Tue, 02 Mar 2021 15:14:00 +0100 <![CDATA[Electronic Signature Vs. Digital Signature: How Are They Different?]]> https://www.cm.com/blog/electronic-signature-vs-digital-signature/ 4239033efd4fb7ad99a5a7286adad6c1 Mon, 18 Jan 2021 10:25:46 +0100 <![CDATA[17 Ways Business Messaging Enhances Your Customer Satisfaction]]> https://www.cm.com/blog/17-ways-business-messaging-enhances-your-customer-satisfaction/ feee9adf8c53d9b7b25fd5987012d74c Wed, 13 Jan 2021 11:27:00 +0100 <![CDATA[Introducing Sign 2.0: New UX Design for E-Signatures]]> https://www.cm.com/blog/sign-new-ux-design-e-signatures/ bc90ad16ddf8df9c5891d37ede177329 Mon, 11 Jan 2021 14:13:00 +0100 <![CDATA[WhatsApp Business Policy Update - New Opportunities]]> https://www.cm.com/blog/whatsapp-business-policy-update-new-opportunities/ 926a0056212afdcb73858dd7bfa239d1 Mon, 04 Jan 2021 13:03:00 +0100 <![CDATA[9 Mobile Marketing Mistakes to Avoid in 2022]]> https://www.cm.com/blog/mobile-marketing-mistakes-to-avoid-next-year/ 21c543d2066731cea31e342cbc02fc69 Wed, 30 Dec 2020 08:54:00 +0100 <![CDATA[Why is BYOC Becoming the De Facto Way to Increase Agility, Manage Compliance and Reduce Costs?]]> https://www.cm.com/blog/why-is-byoc-becoming-the-de-facto-way-to-increase-agility-manage-compliance-and-reduce-costs/ c906cf28324ecfb9f1d39fbfb1539ca4 Tue, 29 Dec 2020 14:14:00 +0100 <![CDATA[The 10 biggest challenges facing today's customer service manager]]> https://www.cm.com/blog/the-10-biggest-challenges-facing-todays-customer-service-manager/ 8330a46689d4c84ddb37bd375c079438 Thu, 17 Dec 2020 06:30:00 +0100 <![CDATA[5 Myths Busted For Automating The Customer Service]]> https://www.cm.com/blog/myths-busted-for-automating-the-customer-service/ 31c5ee95b5df16d116ddb2f859b0ab05 Fri, 20 Nov 2020 05:02:00 +0100 <![CDATA[CM.com to Introduce RCS: A New Generation of Text Messaging for the Netherlands]]> https://www.cm.com/press/cmcom-to-introduce-rcs-a-new-generation-of-text-messaging-for-the-netherlands/ 643c78c6122b4ae28791e151f673b795 Tue, 10 Nov 2020 10:30:00 +0100 <![CDATA[How to Start With WhatsApp Business Interactive Buttons]]> https://www.cm.com/blog/how-to-start-with-whatsapp-business-interactive-buttons/ 014b27602e3829110d718d19200242bc Wed, 04 Nov 2020 08:43:00 +0100 <![CDATA[CM.com Acquires E-Commerce Customer Service Provider RobinHQ.com]]> https://www.cm.com/press/cmcom-acquires-e-commerce-customer-service-provider-robinhqcom/ a37736a04b5a8e81c4fa3c0a7b2f2497 Tue, 13 Oct 2020 08:55:00 +0200 <![CDATA[CM.com Focuses on Strong Growth of Mobile Commerce With Introduction of Mobile Marketing Cloud]]> https://www.cm.com/press/introduction-mobile-marketing-cloud/ 8ba461991289872297fbf430dfdd0c22 Tue, 29 Sep 2020 10:06:00 +0200 <![CDATA[The Parts of Customer Service That Should Never Be Automated]]> https://www.cm.com/blog/the-parts-of-customer-service-that-should-never-be-automated/ a47ebcb6eed59fbfa10016a8cd9ffb83 Tue, 15 Sep 2020 05:42:00 +0200 <![CDATA[CM.com becomes primary sponsor of Dutch Circuit Zandvoort and starts digital transformation]]> https://www.cm.com/press/circuit-zandvoort-becomes-cmcom-circuit-zandvoort/ ae5eaf3eca24ddb4c8c2f8244f3092d0 Wed, 26 Aug 2020 17:30:00 +0200 <![CDATA[WhatsApp Sandbox: 3 Easy Ways to Start Testing and Developing]]> https://www.cm.com/blog/whatsapp-getting-started-sandbox/ 737b07e615ce30b12375e0172847e28e Fri, 21 Aug 2020 05:13:42 +0200 <![CDATA[7 Tips to Choose the Right CPaaS Provider]]> https://www.cm.com/blog/how-to-choose-the-right-cpaas-provider/ 9025218b6726cc9f75547eec753c76d5 Wed, 19 Aug 2020 10:11:00 +0200 <![CDATA[A/B-testing emails: 3 good reasons to start now]]> https://www.cm.com/blog/a-b-testing-emails/ 2f5ee27f65548bf58db2cb79fca9a717 Mon, 17 Aug 2020 14:13:00 +0200 <![CDATA[Do you mean Customer Experience, Customer Service or Customer Care?]]> https://www.cm.com/blog/do-you-mean-customer-experience-customer-service-or-customer-care/ 0e3c37284ecba1d27e2ada09f56168bc Thu, 06 Aug 2020 13:53:00 +0200 <![CDATA[What is Mobile Marketing?]]> https://www.cm.com/blog/what-is-mobile-marketing/ 31142ac8b76fe6f01d0e181ecb85fe31 Mon, 08 Jun 2020 11:59:00 +0200 <![CDATA[CM.com Takes Conversational Commerce to the Next Level Through the Acquisition of Leading Conversational AI Provider CX Company]]> https://www.cm.com/press/cmcom-aquires-cx-company/ 3a210a4e6f63cf0e526b98fdbffbb3dd Tue, 26 May 2020 09:49:00 +0200 <![CDATA[CM.com Expands Its Presence in East Africa, Providing Conversational Commerce Solutions for Kenyan Businesses]]> https://www.cm.com/press/cmcom-expands-its-presence-in-east-africa-providing-conversational-commerce-solutions-for-kenyan-businesses/ 91d77b8b4457ccbf10a710572f552c51 Fri, 15 May 2020 10:19:00 +0200 <![CDATA[CM.com First to Launch Rich Communication Services (RCS) in Germany]]> https://www.cm.com/press/cmcom-first-to-launch-rcs-in-germany/ 4d1ecf2084e3a82f267df7dd541dfb51 Fri, 17 Apr 2020 08:00:00 +0200 <![CDATA[CM.com Acquires International Ticketing Company Global Ticket]]> https://www.cm.com/press/cmcom-acquires-international-ticketing-company-global-ticket/ d2dffdb7751d31ef4d578fea7dc50a84 Thu, 27 Feb 2020 17:31:00 +0100 <![CDATA[CM.com Opens Its First Us Office in Los Angeles, California]]> https://www.cm.com/press/cmcom-opening-office-los-angeles-california/ 9fab5ef4e3f6481ba909d5cb71d6d2db Wed, 29 Jan 2020 10:59:00 +0100 <![CDATA[CM.com Supports Communication in the Connected Vehicle]]> https://www.cm.com/press/cmcom-supports-communication-in-the-connected-vehicle/ 0f5bd1db38a727a1182a4d2fdb9d8d4c Fri, 20 Dec 2019 09:00:00 +0100 <![CDATA[CM.com Opens Southeast Asia Hub in Singapore]]> https://www.cm.com/press/cmcom-opens-southeast-asia-hub-in-singapore/ 46c2614fd4781d26a0e6fe53c9db06d7 Wed, 18 Dec 2019 08:55:00 +0100 <![CDATA[CM.com Expands Its Offering With the Introduction of Apple Messages for Business]]> https://www.cm.com/press/cmcom-expands-its-offering-with-the-introduction-of-apple-business-chat/ 10712e73f7439da4ac37c4ac5bc38955 Mon, 28 Oct 2019 09:00:00 +0100 <![CDATA[3 Creative uses of the WhatsApp Business solution: engagement & interaction]]> https://www.cm.com/blog/3-creative-uses-of-the-whatsapp-business-solution-engagement-interaction/ 54f2e2e591434bfeebe9a99a733ff0f7 Mon, 17 Jun 2019 14:32:00 +0200 <![CDATA[How to use the WhatsApp Business solution in Travel & Hospitality]]> https://www.cm.com/blog/whatsapp-business-travel-hospitality/ 60aae91c8de069b0832780ac6d592b6d Tue, 04 Jun 2019 11:31:00 +0200 <![CDATA[CM.com Brings Conversational Commerce to the Middle East]]> https://www.cm.com/press/cmcom-opens-office-in-dubai/ 8307c0629d800ea5cdd58035e4b6f0df Mon, 03 Jun 2019 09:00:00 +0200 <![CDATA[CM.com Becomes Dutch Grand Prix Mobile Technology Partner]]> https://www.cm.com/press/cmcom-becomes-dutch-grand-prix-mobile-technology-partner/ 969a4085a97b807f321f51740154f401 Tue, 14 May 2019 07:00:00 +0200 <![CDATA[CM.com is mobile technology partner Dutch Grand Prix]]> https://www.cm.com/blog/cmcom-is-mobile-technology-partner-dutch-grand-prix/ 927f49df396885e55090cef04ff5a603 Tue, 14 May 2019 06:53:00 +0200 <![CDATA[What is the WhatsApp Business Customer Care Window?]]> https://www.cm.com/blog/what-is-whatsapp-business-customer-care-window/ 5e4dc19eabb89f2640f31f192e9604a2 Wed, 10 Apr 2019 06:20:00 +0200 <![CDATA[Scaling up your voice business globally]]> https://www.cm.com/blog/scaling-up-your-voice-business-globally/ 7bccd739d7ac5d9fe22e7153ff9ffae9 Thu, 07 Feb 2019 13:18:00 +0100 <![CDATA[The 80/20 rule: Who are your loyal customers?]]> https://www.cm.com/blog/the-8020-rule-who-are-your-loyal-customers/ 5188f32e992a9814511c636c90fc34d8 Tue, 22 Jan 2019 13:00:00 +0100 <![CDATA[CM.com Takes Next Step in Platform High Availability]]> https://www.cm.com/blog/the-next-step-in-platform-high-availability/ fd4d087c5d5d24dc239038942c4f81f9 Wed, 14 Nov 2018 05:47:45 +0100 <![CDATA[Do You Think SMS is Dead? Guess Again!]]> https://www.cm.com/blog/sms-is-dead-guess-again/ e64062b7d8fe31b024015ec35544f6a2 Tue, 06 Nov 2018 03:10:16 +0100 <![CDATA[Go Beyond 160 Characters in SMS Marketing]]> https://www.cm.com/blog/go-beyond-160-characters-in-sms-marketing/ ee167fb178a8548ef02ac9f5a0867d0d Tue, 06 Nov 2018 01:25:12 +0100 <![CDATA[RCS: Busting the 5 Biggest Myths]]> https://www.cm.com/blog/rcs-busting-the-5-biggest-myths/ b7d8e81d81c81f2340a6258200bd5242 Tue, 06 Nov 2018 01:20:12 +0100 <![CDATA[GDPR for Mobile Marketing? How to Get Your Consent Right]]> https://www.cm.com/blog/mobile-marketing-in-a-gdpr-era/ db6008fefc1692c1248e64ec269d4164 Mon, 05 Nov 2018 21:13:12 +0100 <![CDATA[The Rising Future of CPaaS in the Middle East]]> https://www.cm.com/blog/the-rising-future-of-cpaas-in-the-middle-east/ a581d2c7790e13a65226e6080034d7dd Tue, 30 Oct 2018 05:04:19 +0100 <![CDATA[Platform High Availability With a Double Redundant SMS Gateway]]> https://www.cm.com/blog/cm-takes-the-next-step-in-platform-high-availability/ d562d504662e3cc9a3978d1d98e6cbbb Tue, 16 Oct 2018 03:08:55 +0200 <![CDATA[How to Choose the Right SMS Gateway API? Direct Operator Connections]]> https://www.cm.com/blog/how-to-choose-the-right-sms-gateway-api-direct-operator-connections/ 658a1ced253eabb180b802ba50a6caf7 Thu, 19 Apr 2018 02:19:40 +0200 <![CDATA[What Does 24/7 monitoring of the SMS Gateway API Mean?]]> https://www.cm.com/blog/what-does-24-7-monitoring-of-the-sms-gateway-api-mean-at-cm/ 3a407dae26357cbddd406106dbbee43f Tue, 03 Apr 2018 03:10:59 +0200 <![CDATA[How to Choose Between Short Code or Long Number? The 5 Main Differences]]> https://www.cm.com/blog/how-to-choose-between-short-code-or-long-number-the-5-main-differences/ 543f21fb6bbfa3544509ca64b06fe96a Fri, 26 Jan 2018 03:41:02 +0100 <![CDATA[GDPR: IT security and data protection at CM]]> https://www.cm.com/blog/gdpr-it-security-and-data-protection-at-cm/ 4f1909556cdba304162446b95de6681e Tue, 19 Dec 2017 06:44:26 +0100 <![CDATA[RCS Is Taking Over the World of SMS. Or Is It?]]> https://www.cm.com/blog/rcs-is-taking-over-the-world-of-sms-or-is-it/ f6d6c4ce4190536c5b6fc7b98481358e Mon, 23 Oct 2017 00:36:43 +0200 <![CDATA[Introducing Texter: a new way of testing your SMS routes]]> https://www.cm.com/blog/introducing-texter-a-new-way-of-testing-your-sms-routes/ 045f78bae15b46d2b83176348a0c0d66 Thu, 11 May 2017 11:04:05 +0200 <![CDATA[Sending International SMS - Country-Specific Rules]]> https://www.cm.com/blog/sending-international-sms-country-specific-rules-regulations-and-habits/ 4aad3fb94330e2480471973de2dafd12 Wed, 05 Apr 2017 00:17:28 +0200 <![CDATA[SMS Gateway Comparison: The Search For The Perfect SMS Provider]]> https://www.cm.com/blog/sms-gateway-comparison/ 4b9cc7b53b96d7a2876334a622b2a48b Wed, 08 Mar 2017 12:50:07 +0100 <![CDATA[How to Convince Consumers in a Maximum of 160 Characters?]]> https://www.cm.com/blog/how-to-convince-consumers-in-a-maximum-of-160-characters/ f8426165af46366953c10b53942e3b33 Wed, 08 Mar 2017 06:32:25 +0100 <![CDATA[Timing Is Key: When Is the Best Time to Reach Your Audience?]]> https://www.cm.com/blog/timing-is-key-when-is-the-best-time-to-reach-your-audience/ 49907bd8416a1cd57f3fe5777f212e45 Wed, 19 Oct 2016 07:12:00 +0200 <![CDATA[How to Send Personalized SMS Messages Using Excel]]> https://www.cm.com/blog/how-to-sending-personalised-sms-messages-using-excel/ 19029f826e6a62b446c1020812cc69b0 Tue, 13 Oct 2015 11:55:00 +0200 <![CDATA[How to Format International Telephone Numbers?]]> https://www.cm.com/blog/how-to-format-international-telephone-numbers/ 43c8e475d981e2db5f1d10de6e4e3ac1 Wed, 23 Jul 2014 05:50:00 +0200 <![CDATA[How Fake DLR’s Devaluate a Well-Functioning SMS Market]]> https://www.cm.com/blog/how-fake-dlr-devaluate-a-well-functioning-sms-market/ f3109043b58667634380d6be72e2e667 Mon, 23 Jun 2014 03:28:00 +0200