CM.com’s AI-powered engagement platform helps you engage customers through AI Agents, unified data, and real-time communication across marketing, service, and sales.
From automation to insight — use built-in AI to understand, predict, and act. No code needed, just your goals.
Talk, serve, and sell through messaging, voice, email, and payments. Everything works together in one seamless platform designed to grow with your ambitions.
Protected by top security standards, fully GDPR-compliant, and trusted by industries with the highest regulations worldwide.
Every great relationship starts with understanding. CM.com connects your customer data from every touchpoint — from website visits to support chats and past purchases.
You get a clear, real-time view of who your customers are and what they care about, so you can engage with insight and empathy.
💡 See the full picture of every customer, without data silos.
Create conversational experiences, personalize interactions, and automate customer journeys using real-time data.
At the core is HALO, our Agentic AI engine. You can build your own AI Agents by simply describing what they need to do. No code needed, just natural language. These agents understand context, take initiative, and evolve with every interaction.
✨ From idea to working AI agent — all by using your own words.
Your customers move freely across moments and channels — from a support question to a purchase, from a booking reminder to a personalized offer.
CM.com brings every interaction together into one seamless experience. Wherever the journey starts and wherever it continues, the context stays with it.
AI learns from every step, so each interaction feels more relevant, more helpful, and more natural than the one before.
🔁 Engagement that adapts: across channels, across moments, and with every customer.
Design and deploy AI agents that automate tasks, support customers, and drive results. No code needed, just your goals.
Handle customer support across WhatsApp, email, live chat and more. AI helps your team respond faster and more personally across every channel.
Reach your audience on WhatsApp, SMS, RCS and more, with one API that simplifies communication across every channel.
Collect and unify customer data in one place. Use real-time insights into behaviour, needs and intent to create more relevant, personal experiences at every touchpoint.
Mobile Marketing Cloud helps you create seamless marketing campaigns and deliver consistent experiences across the whole customer journey.
From sale to scan, run your entire ticketing process in one place. Deliver seamless experiences for both your team and your visitors.
Marketing, commerce and service can’t work in isolation. CM.com unites teams, data, and channels to create connected customer journeys — across every touchpoint, in every moment.
Work smarter with connected data and AI-powered campaigns
Your customers expect relevance, not repetition. With CM.com, you can use real-time insights to personalize communication, automate campaigns, and build journeys that connect — across every moment and channel.
From message to payment in one continuous flow
Customers don’t see steps — they see experiences. CM.com helps you remove friction from the buying process by combining communication, automation and payments in one seamless flow that’s fast, intuitive and human.
Personal service, even at scale
Your customers just want to be helped, no matter the channel or team. Manage all conversations in one inbox. Let AI assist with prioritising, suggesting, and responding so your service stays fast and personal.
Send personal campaigns, real-time updates and offer smooth checkout on every channel.
Automate communication, improve service and stay compliant in every customer interaction.
Support users at scale, automate conversations and onboard faster without losing quality.
Sell and scan tickets, share live updates and personalise every step from booking to entry.
Gifty, our chatbot, captures and helps manage 60% of frequently asked questions, allowing live agents to focus on personalised advice. This way, we can swiftly address any inquiry, even during December, our busiest month.
We have been working together with CM.com for years now and we have never had any issues with regards to SMS or Voice. When did I ever have to call you to say something is wrong? Never! CM.com simply offers the best quality we can find and being the best quality platform is very important for us.
We choose to recruit new Domino’s employees via WhatsApp, because it is the most popular channel for our target group. The integrated chatbot gives a personal feeling and connection to our brand. By a small sample, we learned that applying via WhatsApp is easier and quicker than traditional methods.
The process with CM.com went very smoothly. Fast switch. Easy contact. It does what it's supposed to do! That's why I'm so happy with our cooperation. We actually have as little contact as possible, which means it's going well.
Rob de Bruijn, E-commerce Manager
With CM.com, marketing, communication, branding, pre-sale and regular sales are completely connected. In the past, we worked with exports and imports, but now I no longer have to worry about the risks of using different systems.
Jordy den Haan, Manager
Telecom, WhatsApp, Meta & Google integrations
Compliance, ISO, and regulatory excellence
Recognized by Juniper as an industry leader
Intelligent automation across the entire platform
See what smarter engagement looks like
Book your personalized demo and discover how our AI-powered Engagement Platform helps you engage every customer — personally, efficiently and at scale.
Why businesses choose CM.com:
✓ All channels and data in one place for seamless customer journeys
✓ Scalable engagement powered by AI and designed for humans
✓ Trusted by global brands, built for security and compliance
Start building better relationships with the platform made for meaningful moments.
A contemplation on CM.com in the era of AI agents.
Just when you think you’ve cracked it, the world of events spins on its axis again. Algorithms change, marketing tactics become overused so as to lose their effectiveness, and new tech comes to the market bringing with it a glut of opportunities. The choice is clear: adapt or fall behind. Instead of doing the obligatory five event trends to look out for in 2025 yawn-fest, we’re giving you 25 of-the-moment tactics for growing your event. Each has been crowd-sourced from the CM Live team, who spend their days talking to promoters and making sense of the new trends and technology that emerge. Keep an eye on 3, 7 and 15 in particular.
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analysing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
Your contact page is the ultimate business card for your customer service team, providing a direct connection to agents when needed. It plays a crucial part in the customer experience and offers your business a chance to enhance the user journey from the start or to resolve any issues that may occur. But how? These pages need to be well-designed, easy to use and informative. In this blog, Customer Success Manager Simone Dierdorp explores eight steps to improve your customer service contact page.
Ensuring secure and convenient online interactions is more important than ever. Every business has unique needs when it comes to protecting its digital space and customer interactions, and different needs require different solutions. That's why CM.com has introduced its "Build Your Own Verification", a flexible and customisable verification tailored to each business's specific needs.
As we begin 2025, the customer experience (CX) landscape is moving faster than ever. Significant progress is being made in advancing Generative AI towards Agentic AI, driving efficiencies from service to marketing, Apple has also launched RCS on iOS, leading to new channels to engage customers, and finally, businesses are using automation to meet customers’ demands of personalised interactions and instant responses across every channel.
The event organisers that are killing it share a common quality: they understand their core audience inside-out. Developing Buyer Personas – essentially, detailed profiles of your target audience – is a smart step towards this. The process of putting them together makes you think critically about your audience, while the personas themselves can be used to guide everything from curation to promo. Let’s break down what goes into a winning Buyer Persona and explore how you can use them to fuel ticket sales and grow your events business.
The holiday season is here, bringing a valuable opportunity to connect with customers in a more meaningful and personalised way. By using messaging channels like WhatsApp, RCS and SMS, your business can stand out by delivering curated offers, support, smart deals and festive cheer directly to your customers' phones. These interactions can create a memorable customer experience. In this blog, we’ll explore how leveraging these channels can not only enhance customer satisfaction but drive sales during the busiest time of the year.
With cybercrime on the rise and rules and regulations rightfully getting stricter each year, you as a business must keep up with the pace of online security. Traditionally, a lot of organisations apply Multi- or Two-Factor Authentication (MFA or 2FA) to secure accounts and protect sensitive data. And for a lot of cases, it works well. But, to truly know your customers, Mobile Identity Services can help.
Select a region to show relevant information. This may change the language.
+44 20 3868 7140
