<![CDATA[Inside CM.com]]> https://www.cm.com/en-gb/ en Sat, 01 Nov 2025 11:31:14 +0100 <![CDATA[Agents of change]]> https://www.cm.com/en-gb/blog/agents-of-change/ b896d0245801efe93d01348a6b7dfaeb Thu, 13 Mar 2025 05:49:14 +0100 <![CDATA[25 Ideas for Growing Your Event in 2025]]> https://www.cm.com/en-gb/blog/25-ideas-for-growing-your-event-in-2025/ 5be97b00a2ff64e64c6b02c3a78b242d Wed, 12 Mar 2025 16:11:40 +0100 <![CDATA[How to Create AI Agents in Five Easy Steps]]> https://www.cm.com/en-gb/blog/how-to-create-halo-agents/ 86b2bf168bb3ce7292152e3afdbe8797 Tue, 11 Mar 2025 15:23:40 +0100 <![CDATA[Notre-Dame Cathedral in Paris Implements Digital Reservation System for its Reopening]]> https://www.cm.com/en-gb/press/notre-dame-cathedral-reservation-system/ 740493ce9a9cb46dd9dbf93fbf43566a Tue, 11 Mar 2025 15:03:10 +0100 <![CDATA[Eight essential tips to improve your customer service contact page]]> https://www.cm.com/en-gb/blog/contact-page-improvements/ 06bc5b98c44ef94ba246df779ebd8148 Mon, 10 Feb 2025 10:00:00 +0100 <![CDATA[Introducing your customisable Verification Solution]]> https://www.cm.com/en-gb/blog/build-your-own-verification/ f85c01ff7ec8f672c3f9369f75c09eb9 Mon, 27 Jan 2025 10:00:03 +0100 <![CDATA[Customer engagement technology trends in 2025]]> https://www.cm.com/en-gb/blog/customer-engagement-technology-2025/ 3a261a1a7040c16f73a0cf979dd7a8d9 Mon, 13 Jan 2025 09:00:00 +0100 <![CDATA[CM.com partners with Necto Future Group to provide the ticketing platform for 50 Cent UK show]]> https://www.cm.com/en-gb/press/necto-future-group-50cent-show/ 3ce8bfdb65c27ba3ce529510582fb72e Thu, 19 Dec 2024 16:45:11 +0100 <![CDATA[Buyer personas work for events, too. Here’s how to create them]]> https://www.cm.com/en-gb/blog/buyer-personas-work-for-events-too-heres-how-to-create-them/ 0c075b9114afbeffd9a136e2aa9aa7d8 Wed, 18 Dec 2024 11:44:32 +0100 <![CDATA[Convert customer conversations with five essential use cases this Christmas]]> https://www.cm.com/en-gb/blog/conversational-christmas-engagement/ c98c932f130352ecc5b50dc254184411 Mon, 09 Dec 2024 10:00:29 +0100 <![CDATA[Leveraging Mobile Identity Services to know your customers]]> https://www.cm.com/en-gb/blog/mobile-identity-services/ 7adef4653e43c01b853dc8882a5cb62e Mon, 02 Dec 2024 10:01:32 +0100 <![CDATA[Multichannel, omnichannel, cross-channel and single channel: what’s the difference?]]> https://www.cm.com/en-gb/blog/multi-channel-vs-omni-channel/ c673790f5aa0dd37ae07769975b390ec Mon, 25 Nov 2024 10:01:26 +0100 <![CDATA[Attendee data is your secret weapon – own it]]> https://www.cm.com/en-gb/blog/attendee-data-is-your-secret-weapon-own-it/ 3e8559784a7dd95e185dc917c8aad544 Thu, 21 Nov 2024 09:00:20 +0100 <![CDATA[Crisis sparks creativity: how CM.com turns challenges into growth]]> https://www.cm.com/en-gb/blog/growing-embracing-change/ e30b1599f40ed88454a1a4ee8a8767a2 Mon, 18 Nov 2024 10:01:29 +0100 <![CDATA[Turning shoppers into loyal fans: how to retain customers post-Black Friday]]> https://www.cm.com/en-gb/blog/black-friday-customer-retention/ d5b337faf33ee01332c48b28960e6c73 Mon, 11 Nov 2024 10:00:50 +0100 <![CDATA[Your one-stop-shop for verification services]]> https://www.cm.com/en-gb/blog/verification-as-a-service/ 836e7c71c47e5ca050ba5f84759b303c Mon, 04 Nov 2024 10:00:32 +0100 <![CDATA[How to keep your event growing in the off-season]]> https://www.cm.com/en-gb/blog/how-to-keep-your-event-growing-in-the-off-season/ b727542a2af0fd02b58d395231650085 Wed, 30 Oct 2024 11:37:47 +0100 <![CDATA[WhatsApp Business pricing changes for 2024 and 2025]]> https://www.cm.com/en-gb/blog/whatsapp-business-platform-pricing/ b0265f96b99886e2da91b67076ef9f02 Mon, 28 Oct 2024 10:00:00 +0100 <![CDATA[Prevent fraud and simplify verification processes with Number Verify]]> https://www.cm.com/en-gb/blog/number-verify/ 6cb45e45007de76503eeb9780c3f4d7f Mon, 21 Oct 2024 09:00:47 +0200 <![CDATA[The art of simplicity: help customers make quick Black Friday decisions]]> https://www.cm.com/en-gb/blog/enable-quick-decisions-during-black-friday/ 01517063f6207d578c44bd828e3a7e64 Mon, 07 Oct 2024 09:00:50 +0200 <![CDATA[The puzzle comes together: from pieces to platform]]> https://www.cm.com/en-gb/blog/from-pieces-to-platform/ 94688110d9311714bd28b035fa5ff590 Mon, 23 Sep 2024 09:00:20 +0200 <![CDATA[Building a superclub: behind-the-scenes at Amnesia]]> https://www.cm.com/en-gb/blog/building-a-superclub-behind-the-scenes-at-amnesia/ ad55d60f880f120fa50f003c47e09cd7 Wed, 18 Sep 2024 11:09:00 +0200 <![CDATA[Increase conversion with promotional messages on WhatsApp]]> https://www.cm.com/en-gb/blog/whatsapp-during-sales-periods/ ac976adb1b1b2050e0e50020444f1836 Mon, 16 Sep 2024 09:00:00 +0200 <![CDATA[Pushing boundaries: the path to global expansion]]> https://www.cm.com/en-gb/blog/crossing-boundaries/ b65f6849ec085389154b9fb039a448cb Mon, 09 Sep 2024 07:00:56 +0200 <![CDATA[RCS vs WhatsApp: which messaging channel is right for your business?]]> https://www.cm.com/en-gb/blog/rcs-vs-whatsapp/ 09ddef556d1c764ab40f89aa4232b638 Mon, 19 Aug 2024 07:00:27 +0200 <![CDATA[How CM.com expanded from clubs into TV, banks and beyond]]> https://www.cm.com/en-gb/blog/nightclubs-to-tv-banks-beyond/ 340a9dd1301668beebdcf0cfe844386f Mon, 05 Aug 2024 07:00:33 +0200 <![CDATA[Conversational marketing: the key to boosting Customer Lifetime Value]]> https://www.cm.com/en-gb/blog/boost-customer-lifetime-value/ ca0083a1b0a139226cd4007bd331c09d Mon, 22 Jul 2024 07:00:25 +0200 <![CDATA[Will you join me at Highstreet?]]> https://www.cm.com/en-gb/blog/will-you-join-me-at-highstreet/ 3ca95167271e2f247308c6b214b94a2c Mon, 08 Jul 2024 07:00:48 +0200 <![CDATA[How to become a Meta Verified business]]> https://www.cm.com/en-gb/blog/whatsapp-business-green-tick-verification-badge/ be9bbdf02565aecc573f6f9c97795320 Mon, 24 Jun 2024 08:00:26 +0200 <![CDATA[Protect your customers from fraud with RCS Sender Verification]]> https://www.cm.com/en-gb/blog/rcs-fraud-protection-security/ c4d72344e1d30196d0205b671a1539c2 Mon, 10 Jun 2024 07:00:52 +0200 <![CDATA[Unified messaging with RCS on Apple's iOS]]> https://www.cm.com/en-gb/blog/rcs-on-ios/ 9e7d6132861a6cac896747b2a2033ca0 Mon, 27 May 2024 07:00:09 +0200 <![CDATA[Happy clients, happy agents: the platform effect in customer service]]> https://www.cm.com/en-gb/blog/customer-service-platform-effect/ 25e32109d6c69b6d51bd91b19d637565 Mon, 13 May 2024 07:00:02 +0200 <![CDATA[SMS templates to streamline customer service]]> https://www.cm.com/en-gb/blog/customer-service-sms-templates/ b05fd16b0f5523756ee0bb2148aa5e95 Mon, 06 May 2024 07:00:08 +0200 <![CDATA[Optimise customer service with notifications and live support via SMS]]> https://www.cm.com/en-gb/blog/sms-customer-service/ 4965b8bf8597bb3cab356218b4705627 Mon, 29 Apr 2024 07:00:10 +0200 <![CDATA[How Jagermeister found their flow to throw immersive house parties for students]]> https://www.cm.com/en-gb/blog/jagermeister-student-parties-raptor-using-sms-marketing/ 3b1fad7df41a7b539cc590f6ef1b28f7 Fri, 26 Apr 2024 13:58:09 +0200 <![CDATA[Secure your business with SMS OTPs and alerts]]> https://www.cm.com/en-gb/blog/sms-security-otp-alerts/ ff32f7fb5af9e03f389d4ef3ae8f23ab Mon, 22 Apr 2024 07:00:04 +0200 <![CDATA[Create quality customer engagement with WhatsApp Templates]]> https://www.cm.com/en-gb/blog/customer-engagement-whatsapp-business-platform/ ec2fb6fb8f5ac761f4347d32500b0266 Mon, 15 Apr 2024 08:00:39 +0200 <![CDATA[Increase Promise to Pay conversion rates with SMS]]> https://www.cm.com/en-gb/blog/promise-to-pay-sms/ 3bfbede4de4ee5244a841e82ac1f8782 Mon, 08 Apr 2024 09:00:36 +0200 <![CDATA[Streamline your business to success with SMS notifications]]> https://www.cm.com/en-gb/blog/sms-reminders-notifications/ 36966d349e0c7dc00c145149f0d2f981 Mon, 01 Apr 2024 07:00:40 +0200 <![CDATA[How to effectively use SMS for late payments]]> https://www.cm.com/en-gb/blog/sms-for-late-payments/ 18751c9b6283f02373313cac84e5eab5 Mon, 25 Mar 2024 09:00:01 +0100 <![CDATA[Introducing Box Office: the solution for on-the-door sales]]> https://www.cm.com/en-gb/blog/introducing-box-office-a-solution-for-on-the-door-sales/ d2c21aeb2be9d1151081e71f626f6bb7 Mon, 18 Mar 2024 08:00:30 +0100 <![CDATA[How to create a successful eCommerce strategy with SMS]]> https://www.cm.com/en-gb/blog/sms-ecommerce/ 217bc5b66f8494095432d23a28eedf00 Mon, 11 Mar 2024 08:00:56 +0100 <![CDATA[How popular is SMS? And how can it add value to your business?]]> https://www.cm.com/en-gb/blog/how-popular-is-sms/ 7e513bcc8cf0f3b5e3cf9410722ae063 Mon, 04 Mar 2024 08:00:15 +0100 <![CDATA[10 ways to optimise the customer experience with WhatsApp Business]]> https://www.cm.com/en-gb/blog/10-ways-to-use-whatsapp-business/ 181ebcff741578f797b0d34eb1a3e210 Mon, 26 Feb 2024 08:00:39 +0100 <![CDATA[Driving ticket sales via SMS Campaigns: how one London club embraced the change]]> https://www.cm.com/en-gb/blog/london-club-sms-ticketing-case-study/ dd0dbee133010111737c1a114b29c75f Mon, 19 Feb 2024 16:01:00 +0100 <![CDATA[WhatsApp vs Facebook Messenger: which messaging channel is right for your business?]]> https://www.cm.com/en-gb/blog/whatsapp-vs-facebook-messenger/ 656f490a4bcd2d8dc0def917fffac892 Mon, 12 Feb 2024 08:00:14 +0100 <![CDATA[Drive engagement and increase conversion with WhatsApp Carousel]]> https://www.cm.com/en-gb/blog/whatsapp-carousel/ c06828bb7a6e8f47d1fd03d8fd85e7aa Mon, 05 Feb 2024 08:00:06 +0100 <![CDATA[Click-to-chat WhatsApp ads: what are they and what are the benefits?]]> https://www.cm.com/en-gb/blog/click-to-chat-whatsapp-ads/ 3faf88fd1be22ddf924ebb45f16754e0 Mon, 29 Jan 2024 08:00:24 +0100 <![CDATA[Build flexible, functional and rich interactions with WhatsApp Flows]]> https://www.cm.com/en-gb/blog/whatsapp-flows/ b6d072b573184242dc3acb72339a1917 Mon, 22 Jan 2024 08:00:00 +0100 <![CDATA[Two-Factor Authentication (2FA) on different messaging channels]]> https://www.cm.com/en-gb/blog/two-factor-authentication-on-different-messaging-channels/ 2488ae612a1687eccab92f7acf9ed3a9 Mon, 15 Jan 2024 08:00:40 +0100 <![CDATA[Best practices for Two-Factor Authentication (2FA)]]> https://www.cm.com/en-gb/blog/best-practices-for-two-factor-authentication/ 65cc7f094c1957e572c306a4fb9f95d2 Mon, 08 Jan 2024 08:00:09 +0100 <![CDATA[CM.com and NOC*NSF close multi-year deal for TeamNL Houses during the Olympic Games]]> https://www.cm.com/en-gb/press/cmcom-nosnsf-close-multiyear-deal-teamnlhouses-olympic-games/ b1ad36bab6537a77464b0126d93033e9 Wed, 03 Jan 2024 09:00:34 +0100 <![CDATA[Elevating experiences: customer engagement technology trends in 2024]]> https://www.cm.com/en-gb/blog/customer-engagement-technology/ c89ec9ccd569e62baa213843a418bd06 Thu, 14 Dec 2023 08:00:00 +0100 <![CDATA[5 ways to increase your sponsorship revenue with an event app]]> https://www.cm.com/en-gb/blog/5-ways-to-supercharge-your-sponsor-revenue-with-an-event-app/ 953aef7b1bcd4fdecf28bc842c778407 Thu, 07 Dec 2023 16:55:56 +0100 <![CDATA[WhatsApp vs SMS: which messaging channel is right for your business?]]> https://www.cm.com/en-gb/blog/sms-vs-whatsapp-business-comparison/ 3acf1e9a0f55d86ffd1bd3426537769c Mon, 04 Dec 2023 08:00:45 +0100 <![CDATA[Instagram Messaging: your ticket to winning fans and boosting ticket sales]]> https://www.cm.com/en-gb/blog/win-fans-boost-sales-with-instagram-marketing-messages/ 89df2fb4bb17a9fe9346b0fcf415a395 Thu, 30 Nov 2023 16:08:03 +0100 <![CDATA[How Generative AI supercharges your customer service]]> https://www.cm.com/en-gb/blog/ai-customer-service/ 6e82056bbdbde04f58fa19e8564c9828 Mon, 27 Nov 2023 08:00:29 +0100 <![CDATA[Leverage Instagram Marketing Messages for retail success]]> https://www.cm.com/en-gb/blog/instagram-marketing-messages-retail/ 58a0ae10e66580310d8c335932f8d74e Mon, 20 Nov 2023 08:00:05 +0100 <![CDATA[Decoding the struggles of acquisition and retention]]> https://www.cm.com/en-gb/blog/decoding-struggles-acquisition-retention/ 2cbfdbf2a0629d5abbda3aa36b8b4346 Mon, 13 Nov 2023 08:00:30 +0100 <![CDATA[Measure the effectiveness of SMS for Black Friday]]> https://www.cm.com/en-gb/blog/measure-sms-effectiveness-black-friday/ 2bc4ef0e957b70481f62eb90b706cc30 Mon, 06 Nov 2023 11:20:00 +0100 <![CDATA[Boost Black Friday Sales with WhatsApp, Instagram and Facebook]]> https://www.cm.com/en-gb/blog/black-friday-whatsapp-facebook-and-instagram/ 94ffb89d8e4f839aa8a1621c6cbdd23b Mon, 30 Oct 2023 08:00:47 +0100 <![CDATA[Facebook Messenger: popularity, users, and insights]]> https://www.cm.com/en-gb/blog/how-popular-is-facebook/ a8528f51f6701b0ebe692752a04a9b04 Mon, 23 Oct 2023 05:00:15 +0200 <![CDATA[What is DMARC and how do you implement it?]]> https://www.cm.com/en-gb/blog/what-is-dmarc/ 8ccb831a8bb531e568cb3b4ec9d3e115 Fri, 20 Oct 2023 07:00:18 +0200 <![CDATA[Enhance your Black Friday SMS marketing with Pages]]> https://www.cm.com/en-gb/blog/black-friday-sms-marketing-pages/ f83ff18d6eeb419539b0f3c9020a6337 Mon, 16 Oct 2023 07:00:22 +0200 <![CDATA[Why SMS remains as essential as ever for Black Friday]]> https://www.cm.com/en-gb/blog/sms-black-friday/ 35653f14140abcd246fa9776cb70bfbe Mon, 09 Oct 2023 15:35:01 +0200 <![CDATA[Chatbots in action, part 3: Facebook Chatbots]]> https://www.cm.com/en-gb/blog/facebook-chatbot/ 82b19310425ffd4081f2f3ae62cf9510 Mon, 09 Oct 2023 06:00:57 +0200 <![CDATA[Chatbots in action, part 2: Instagram Chatbots]]> https://www.cm.com/en-gb/blog/instagram-chatbot/ 0b260f7f186ae70c1992e5478a54e6b2 Mon, 02 Oct 2023 06:00:30 +0200 <![CDATA[CM.com unveils 'Safeguard' feature to combat Artificially Inflated Traffic (AIT) fraud]]> https://www.cm.com/en-gb/press/safeguard-destination-management-release/ 564f5be04cad0df00c34f6c8a8333249 Tue, 26 Sep 2023 05:00:19 +0200 <![CDATA[Chatbots in action, part 1: WhatsApp Chatbots]]> https://www.cm.com/en-gb/blog/whatsapp-business-chatbot/ faf3516127f298d9f71a2dca5d9c17ad Mon, 25 Sep 2023 03:00:12 +0200 <![CDATA[Omnichannel chatbots: create once, offer everywhere]]> https://www.cm.com/en-gb/blog/omnichannel-chatbots/ 99e2bbfce1587f4a1722a8b48cb36fe0 Mon, 18 Sep 2023 03:00:18 +0200 <![CDATA[CM.com celebrates launch of Generative AI Engine: revolutionising customer engagement]]> https://www.cm.com/en-gb/press/cmcom-celebrates-launch-of-generative-ai-engine/ 6c856d60a0d3f1c6fa2e540d00f3db34 Fri, 15 Sep 2023 02:59:21 +0200 <![CDATA[How to use WhatsApp Business for Conversational Commerce]]> https://www.cm.com/en-gb/blog/conversational-commerce-whatsapp-business/ 5e2ea210e87215226074ddb3d04b9ace Thu, 14 Sep 2023 07:00:11 +0200 <![CDATA[8 ways that centralising data can transform live music]]> https://www.cm.com/en-gb/blog/eight-ways-centralising-data-can-transform-live-music/ ba4fdf74ae6a19e6960c1b0b7394b683 Wed, 13 Sep 2023 22:00:00 +0200 <![CDATA[What is a WhatsApp Opt-in and why do businesses need it?]]> https://www.cm.com/en-gb/blog/whatsapp-opt-in/ 055531abbe3ff0be07bcd0d7251d2fb5 Mon, 11 Sep 2023 05:00:12 +0200 <![CDATA[How AI chatbots can increase sales and reduce costs]]> https://www.cm.com/en-gb/blog/ai-chatbots-increase-sales-reduce-costs/ 8e1b245adcb10bcfb33e6904000c0591 Mon, 04 Sep 2023 07:00:55 +0200 <![CDATA[How to use WhatsApp Business One Time Passwords]]> https://www.cm.com/en-gb/blog/whatsapp-business-otp/ 0692473bf9dfa080924f6527567e95da Mon, 28 Aug 2023 07:00:40 +0200 <![CDATA[How to build a great chatbot experience]]> https://www.cm.com/en-gb/blog/how-to-build-a-great-chatbot-experience/ 4be02b7e75939f5afa189809d15a1d59 Mon, 21 Aug 2023 07:00:56 +0200 <![CDATA[Introducing Facebook Marketing Messages]]> https://www.cm.com/en-gb/blog/introducing-facebook-marketing-messages/ 21c740fdf8c6746c94403f3a1e77883f Thu, 17 Aug 2023 08:00:36 +0200 <![CDATA[How WhatsApp Business can help with abandoned carts recovery]]> https://www.cm.com/en-gb/blog/whatsapp-business-abandoned-carts/ 65a44592af4015b55f3ad4603abb206c Mon, 14 Aug 2023 03:00:00 +0200 <![CDATA[How to use AI chatbots to improve customer service]]> https://www.cm.com/en-gb/blog/customer-service-chatbots/ 90766ef31e37662f5c4d5cb9f48dca78 Mon, 07 Aug 2023 05:00:12 +0200 <![CDATA[Peak moments in eCommerce: how to stand out with your marketing campaigns]]> https://www.cm.com/en-gb/blog/peak-moments-ecommerce-marketing-campaigns/ bc0d4adebf09014c97410506b7a71cfe Mon, 31 Jul 2023 07:00:00 +0200 <![CDATA[How to use the WhatsApp Business Platform in retail and eCommerce]]> https://www.cm.com/en-gb/blog/whatsapp-business-retail-ecommerce/ 587437f59e6fa8c7864a9c3b6f165e4a Mon, 24 Jul 2023 03:00:37 +0200 <![CDATA[How to use WhatsApp Business Message Templates]]> https://www.cm.com/en-gb/blog/how-to-use-whatsapp-business-message-templates/ 073a36af6f30f91f9630cabdb6ac22c4 Wed, 19 Jul 2023 05:00:37 +0200 <![CDATA[What are the most effective customer service channels?]]> https://www.cm.com/en-gb/blog/customer-service-channels/ 04698e0c9d10f311f2ef76854e6b52c6 Mon, 17 Jul 2023 03:00:04 +0200 <![CDATA[DFS revamps online customer experience with CM.com’s AI-powered chatbot technology]]> https://www.cm.com/en-gb/press/dfs-ai-chatbot-technology/ 88272c9bc99a719ccdf40ad207c686be Wed, 12 Jul 2023 12:08:01 +0200 <![CDATA[The 3 key benefits of internal chatbots for housing associations]]> https://www.cm.com/en-gb/blog/the-benefits-of-internal-chatbots-for-housing-associations/ d8e33175256341da5499a168b5a0c61c Mon, 03 Jul 2023 01:00:01 +0200 <![CDATA[Ticketing: the first touchpoint of the Formula 1 Heineken Dutch Grand Prix fan experience]]> https://www.cm.com/en-gb/blog/ticketing-as-first-touchpoint-of-the-ultimate-fan-experience/ 347f9789e9ac4c6341e192d8f0bf7226 Fri, 30 Jun 2023 07:41:53 +0200 <![CDATA[How to boost fan engagement: Formula 1 Heineken Dutch Grand Prix use case]]> https://www.cm.com/en-gb/blog/how-to-enhance-sports-event-fan-engagement/ 571bffbc6b73296b32001c7e9b2ea43f Fri, 30 Jun 2023 07:38:35 +0200 <![CDATA[Seamless customer support at the Formula 1 Heineken Dutch Grand Prix]]> https://www.cm.com/en-gb/blog/event-visitor-support-dutch-grand-prix/ 53e4c159d3fc10258c8d0976783ffb38 Fri, 30 Jun 2023 07:35:37 +0200 <![CDATA[Bombarded! Over two-thirds of consumers are still being sent irrelevant messages by retailers]]> https://www.cm.com/en-gb/press/retail-personalisation-research/ f7c605681a683913462b3a1527f1140b Tue, 27 Jun 2023 13:00:51 +0200 <![CDATA[CM.com's next steps into Generative AI: upcoming releases for 2023]]> https://www.cm.com/en-gb/blog/next-steps-generative-ai/ 33ad6e6a7cdf0a41942fc00480a23251 Thu, 22 Jun 2023 08:31:22 +0200 <![CDATA[CM.com is launching advanced cross-product Generative AI capabilities]]> https://www.cm.com/en-gb/press/cmcom-announces-ai-partnership/ 9664513dc15ddc945c3399f0a86e9b00 Thu, 22 Jun 2023 06:39:00 +0200 <![CDATA[WhatsApp Business Platform Conversation Categories]]> https://www.cm.com/en-gb/blog/whatsapp-business-platform-conversation-categories/ fd3fd7ac77d3def7c1c238df6c523113 Sun, 18 Jun 2023 23:00:34 +0200 <![CDATA[How to use WhatsApp for tracking and order updates]]> https://www.cm.com/en-gb/blog/whatsapp-tracking-order-updates/ d2c80fb7af25e6984bbfc0bf3e9ce0f0 Mon, 12 Jun 2023 07:00:00 +0200 <![CDATA[How to get more return from your existing customer base]]> https://www.cm.com/en-gb/blog/return-from-existing-customer-base/ 7c694416980a31f61b8c8c2daf924b6e Mon, 05 Jun 2023 07:00:34 +0200 <![CDATA[Service enquiries from WhatsApp Business made simple]]> https://www.cm.com/en-gb/blog/whatsapp-business-customer-serivce-enquiries/ d96bd3e05d451ca1935af0c8c695aa71 Mon, 29 May 2023 03:00:06 +0200 <![CDATA[Introducing Instagram Marketing Messages]]> https://www.cm.com/en-gb/blog/increase-conversion-with-instagram-marketing-messages/ b6061e9116b20a8937e1d47e311e1fd9 Mon, 22 May 2023 06:55:27 +0200 <![CDATA[A question of sport: delivering better customer experiences]]> https://www.cm.com/en-gb/blog/delivering-better-customer-experiences-in-sports-events/ dc7f93e2d990c01b1e76e79318e450c0 Mon, 22 May 2023 06:00:59 +0200 <![CDATA[Peak moments in eCommerce: how to keep your customer service on point]]> https://www.cm.com/en-gb/blog/peak-moments-ecommerce-customer-service/ 46e457c9b26272af05270a4280ade0a8 Mon, 15 May 2023 04:00:44 +0200 <![CDATA[Showcase your products with WhatsApp Business Product Messages]]> https://www.cm.com/en-gb/blog/whatsapp-business-product-messages/ 746081f55f95d2452151c7a5ffc2524f Mon, 08 May 2023 07:00:00 +0200 <![CDATA[How to make the most of WhatsApp Business Search]]> https://www.cm.com/en-gb/blog/whatsapp-business-search-functionality/ 613cce505db1874cf5fdbe274e9adb80 Wed, 03 May 2023 05:00:18 +0200 <![CDATA[Hyper-personalisation made simple: scalable, self-learning and fully automated]]> https://www.cm.com/en-gb/blog/hyper-personalisation-fully-automated/ 09ff3d5c995750857c404c65d89d42e4 Mon, 01 May 2023 07:00:51 +0200 <![CDATA[Sign your documents at the highest level of security with Qualified Electronic Signature (QES)]]> https://www.cm.com/en-gb/blog/qualified-electronic-signature-secure-signing/ 6df7f12a72ef7544cf9365300217ced3 Mon, 01 May 2023 07:00:45 +0200 <![CDATA[Peak moments in eCommerce: how to prepare with data]]> https://www.cm.com/en-gb/blog/ecommerce-peak-moments-prepare-data/ 5696c39f90ec9be9cf7175f93c5139a9 Mon, 24 Apr 2023 06:00:20 +0200 <![CDATA[Six chatbot examples for great customer experiences]]> https://www.cm.com/en-gb/blog/chatbot-examples-customer-experiences/ d7c46eeb3a7c1125f808d4eb2ad32ac3 Thu, 20 Apr 2023 06:00:31 +0200 <![CDATA[The ChatGPT effect: How conversational AI is transforming housing associations]]> https://www.cm.com/en-gb/blog/how-conversational-ai-is-transforming-housing-associations/ f6ae3c4c95f58beba2af7172375c8a34 Wed, 19 Apr 2023 14:03:01 +0200 <![CDATA[The benefits of integrating a chatbot with your tech stack]]> https://www.cm.com/en-gb/blog/ecommerce-chatbot-integrations/ 40c74f22b872825c7a8248a244736867 Mon, 17 Apr 2023 08:53:00 +0200 <![CDATA[UK managers lose seven working days every year answering admin questions from employees]]> https://www.cm.com/en-gb/press/uk-managers-lose-seven-working-days-every-year/ c9925fbb1b7bb4d2a3d9a5f44e1e4e86 Mon, 17 Apr 2023 07:00:31 +0200 <![CDATA[CM.com integrates Generative AI into its platform to increase efficiency for business users]]> https://www.cm.com/en-gb/press/cmcom-integrates-generative-ai/ 67ea16fb1aaf936a34adf24f1f76bc6a Wed, 12 Apr 2023 07:00:08 +0200 <![CDATA[Increase your conversions rate with WhatsApp Business Assisted Sales]]> https://www.cm.com/en-gb/blog/whatsapp-business-assisted-sales/ b6e99cb84e2258f432a8b740087ee3b8 Mon, 10 Apr 2023 06:54:00 +0200 <![CDATA[It's wise to optimise: How housing associations can benefit from real-time chatbot feedback]]> https://www.cm.com/en-gb/blog/how-housing-associations-can-benefit-from-real-time-chatbot-feedback/ a8a2c9a17a422aca7d4da0e0ab74f2b2 Wed, 05 Apr 2023 09:42:43 +0200 <![CDATA[Engagement where it matters: CM.com's take on conversational marketing]]> https://www.cm.com/en-gb/blog/conversational-marketing-guide/ 1e9bd23e9774b8bcf8fbf8e79d7bd5fc Wed, 29 Mar 2023 12:25:00 +0200 <![CDATA[WhatsApp Business Platform: WhatsApp On-Premise API vs WhatsApp Cloud API]]> https://www.cm.com/en-gb/blog/whatsapp-cloud-api-vs-whatsapp-on-premise-api/ 48fe770b763a4078da4e1ad85f06d941 Tue, 28 Mar 2023 07:53:00 +0200 <![CDATA[Simplifying customer comms for housing associations]]> https://www.cm.com/en-gb/blog/simplifying-customer-comms-for-housing-associations/ f29250ac0c0079ad6378792866c15362 Mon, 27 Mar 2023 06:51:00 +0200 <![CDATA[WhatsApp Business features to boost your retail business]]> https://www.cm.com/en-gb/blog/whatsapp-business-features/ 92aea314f8e5f133d46297ced5364b8e Wed, 22 Mar 2023 09:27:00 +0100 <![CDATA[Implementing Large Language Models and Generative AI, CM.com’s first features]]> https://www.cm.com/en-gb/blog/generative-ai-first-features/ 482d71ac9c4c99ebaba8af2ce1ac8c89 Tue, 21 Mar 2023 11:30:00 +0100 <![CDATA[How to use WhatsApp Business for service automation]]> https://www.cm.com/en-gb/blog/whatsapp-business-service-automation/ 081b486b379cf7de57b37c74989047c2 Mon, 20 Mar 2023 10:50:00 +0100 <![CDATA[What is a WhatsApp newsletter and how does it work?]]> https://www.cm.com/en-gb/blog/what-is-whatsapp-newsletter/ a220583849d4c72bbe5c13525eb31a74 Mon, 13 Mar 2023 10:00:00 +0100 <![CDATA[Working smarter not harder: the rise and rise of retail chatbots]]> https://www.cm.com/en-gb/blog/the-rise-of-retail-chatbots/ 12d680216f2d34c53814ed14e52a5df7 Mon, 06 Mar 2023 08:04:00 +0100 <![CDATA[Unlock the potential of ChatGPT and Large Language Models (LLMs)]]> https://www.cm.com/en-gb/blog/chatgpt-llms-potential/ 1baa968123ee5876b65bd6dcea2a9d9b Tue, 28 Feb 2023 09:23:35 +0100 <![CDATA[Why automotive brands must prioritise customer comms over everything]]> https://www.cm.com/en-gb/blog/automotive-brands-must-prioritise-customer-comms/ 5a75b959f40b6cd3926d372f15e976e9 Mon, 27 Feb 2023 11:47:00 +0100 <![CDATA[Collect customer feedback with WhatsApp Business]]> https://www.cm.com/en-gb/blog/whatsapp-for-customer-feedback/ a68de115273b4cee1e5af884168b3df4 Mon, 20 Feb 2023 10:00:00 +0100 <![CDATA[CM.com announces new deals with Amnesia (Ibiza) and TixBox (MENA)]]> https://www.cm.com/en-gb/press/new-deals-amnesia-ibiza-tixbox/ d7ce0298e831c5a840c475245ffb3bd8 Thu, 16 Feb 2023 09:10:00 +0100 <![CDATA[From seamless customer service to long-term loyalty: 10 retail stats you need to know]]> https://www.cm.com/en-gb/blog/10-retail-customer-service-stats-you-need-to-know/ 17d6a9eb65b824a37efb2af274419de6 Mon, 13 Feb 2023 08:00:00 +0100 <![CDATA[How technology can help air travel build back better]]> https://www.cm.com/en-gb/blog/how-technology-can-help-air-travel-build-back-better/ 651c3a7fc51aee7845efeaad957f5934 Mon, 06 Feb 2023 08:00:00 +0100 <![CDATA[Personalisation in retail and eCommerce: there's more than 'Hi John']]> https://www.cm.com/en-gb/blog/ecommerce-personalisation/ a5a9e51219ac88ab7117f667a8493573 Mon, 30 Jan 2023 08:00:00 +0100 <![CDATA[Why your business needs RCS to boost sales]]> https://www.cm.com/en-gb/blog/rcs-messaging-sales/ 0cbbae2056b193c56f245092877eab05 Mon, 30 Jan 2023 08:00:00 +0100 <![CDATA[How chatbots can empower housing associations to deliver exceptional customer experiences]]> https://www.cm.com/en-gb/blog/chatbots-housing-associations/ 7bc0389b2076276b678913bbe481d737 Wed, 25 Jan 2023 09:29:00 +0100 <![CDATA[How to build customer relationships with WhatsApp Business Platform]]> https://www.cm.com/en-gb/blog/grow-audience-whatsapp-entry-points/ 7a7f902d574d8233c7594a2668e154a0 Mon, 23 Jan 2023 07:00:00 +0100 <![CDATA[Five ways to optimise customer service in the leisure industry]]> https://www.cm.com/en-gb/blog/customer-service-in-leisure/ c49c8354a7de9bd51657eaea35a58f9b Mon, 16 Jan 2023 06:00:00 +0100 <![CDATA[Internal knowledge base chatbots: how to improve business operations]]> https://www.cm.com/en-gb/blog/internal-knowledge-base-chatbots-improve-business-operations/ 6213707f6ecb12ae9b86489b27757677 Mon, 09 Jan 2023 08:00:00 +0100 <![CDATA[Tips to help prevent fraud in SMS and Voice traffic]]> https://www.cm.com/en-gb/blog/prevent-fraud-sms-voice-traffic/ 9f9f9956958b61c905ec8d1cd2342df5 Thu, 05 Jan 2023 12:59:00 +0100 <![CDATA[SMS is 30 years old! 30 facts about SMS through the ages]]> https://www.cm.com/en-gb/blog/sms-30-years-old-30-facts-through-ages/ 2ed5fb1d2800df40ed8677409f1918e6 Mon, 19 Dec 2022 07:25:00 +0100 <![CDATA[Voicebot vs IVR in today’s contact centre]]> https://www.cm.com/en-gb/blog/voicebot-vs-ivr-in-todays-contact-centre/ c74c98f9112c76547b1780a86dcd2391 Mon, 12 Dec 2022 07:00:00 +0100 <![CDATA[How popular is WhatsApp? And how can it benefit your business?]]> https://www.cm.com/en-gb/blog/how-popular-is-whatsapp/ 876713a99b7577013e98a73dc5b04142 Mon, 05 Dec 2022 08:00:00 +0100 <![CDATA[Customer service trends for 2023]]> https://www.cm.com/en-gb/blog/customer-service-trends/ ca2bc8dd0a60a15f548ead259c6d9e44 Mon, 28 Nov 2022 06:00:00 +0100 <![CDATA[75% of UK consumers only reach out to customer service as a last resort]]> https://www.cm.com/en-gb/press/emotions-customer-service-research/ 16fabecc3cf08d9e4a716df5790d417b Thu, 24 Nov 2022 05:59:00 +0100 <![CDATA[The big trends in sports marketing for 2023]]> https://www.cm.com/en-gb/blog/the-big-trends-in-sports-marketing-for-2023/ 4a755dae09a8c2df2022597cbd3d93ea Wed, 23 Nov 2022 08:11:00 +0100 <![CDATA[Digital marketing trends for 2023]]> https://www.cm.com/en-gb/blog/digital-marketing-trends/ be6ced66596e64ac4056f5d541d2d9ad Mon, 21 Nov 2022 06:00:00 +0100 <![CDATA[How to improve your delivery service with SMS notifications]]> https://www.cm.com/en-gb/blog/improve-order-delivery-sms-notifications/ b8df384da83c62b48bbe9903ef6da933 Mon, 14 Nov 2022 05:00:00 +0100 <![CDATA[5 tech stack essentials for improving customer service in 2023]]> https://www.cm.com/en-gb/blog/top-5-customer-support-tech-stack-essentials/ cda0cdb6a0e7a3084aff04c636719945 Mon, 07 Nov 2022 04:00:00 +0100 <![CDATA[The Future of Live Research Report | Exploring the new normal in the live events industry]]> https://www.cm.com/en-gb/press/the-future-of-live-research-report/ 518e9629b78c284595037dd31ec27ede Thu, 03 Nov 2022 06:38:00 +0100 <![CDATA[CM.com and Shopware announce partnership for further expansion]]> https://www.cm.com/en-gb/press/cmcom-and-shopware-announce-partnership/ 4ba43be8a9477dc982d3097528b0fd30 Wed, 02 Nov 2022 08:00:00 +0100 <![CDATA[Live chat: a powerful way to improve customer service]]> https://www.cm.com/en-gb/blog/live-chat-a-powerful-way-to-improve-customer-service/ a26c101b2658c30055fd7475e5a74c5e Mon, 31 Oct 2022 06:00:00 +0100 <![CDATA[Take flight! 3 reasons to use an FAQ chatbot in your agency]]> https://www.cm.com/en-gb/blog/take-flight-3-reasons-to-use-an-faq-chatbot-in-your-travel-agency/ 791834a153cc88f3c1b12fc2a411f91d Mon, 24 Oct 2022 05:00:00 +0200 <![CDATA[Almost half of customer enquires to leading UK travel companies fail to get a response]]> https://www.cm.com/en-gb/press/almost-half-of-customer-enquires-to-leading-uk-travel-companies-fail-to-get-a-response/ 871c64282fe16e34f473f3a4753b31d0 Thu, 20 Oct 2022 04:00:00 +0200 <![CDATA[CM.com named an ‘Established Leader’ in Juniper Research's CDP Vendor Competitor Leaderboard]]> https://www.cm.com/en-gb/press/cmcom-named-an-established-leader-in-juniper-researchs-cdp-vendor-competitor-leaderboard/ 537c5495435bb6111f2205ad2471f336 Tue, 18 Oct 2022 05:00:00 +0200 <![CDATA[How to design and customise your website chatbot with no code]]> https://www.cm.com/en-gb/blog/design-customise-website-chatbot/ ed7306cdebb9c923f2bf17e8c1bf7917 Mon, 17 Oct 2022 07:00:00 +0200 <![CDATA[Email marketing: 5 winning email campaign strategies for growth]]> https://www.cm.com/en-gb/blog/email-marketing-5-fast-ways-to-grow-your-business-with-email-automation/ d30d4b036eadffe42096a3ea38f14050 Mon, 10 Oct 2022 06:00:00 +0200 <![CDATA[Why offering customer support by phone is essential]]> https://www.cm.com/en-gb/blog/why-phone-support-is-essential/ 918cca45e750fb3981e22464c03d69d1 Tue, 04 Oct 2022 10:00:00 +0200 <![CDATA[5 questions about Voice in Mobile Service Cloud]]> https://www.cm.com/en-gb/blog/questions-voice-mobile-service-cloud/ 9b1293fd2d566b870265b1db975aba5d Tue, 04 Oct 2022 08:23:00 +0200 <![CDATA[CM.com launches Voice in Mobile Service Cloud]]> https://www.cm.com/en-gb/press/cmcom-launches-voice-in-mobile-service-cloud/ f64bfc4f152346c82131099d8799c185 Tue, 04 Oct 2022 07:00:00 +0200 <![CDATA[42% of customer queries to leading UK retailers go unanswered]]> https://www.cm.com/en-gb/press/42-of-customer-queries-to-leading-uk-retailers-go-unanswered/ 8cd6769932c5a45498c53727d95a6432 Thu, 29 Sep 2022 11:00:00 +0200 <![CDATA[Pages: how we supercharge SMS]]> https://www.cm.com/en-gb/blog/pages-how-we-supercharge-sms/ 388496bfa671960a39472602f1d7a2bc Mon, 26 Sep 2022 07:00:00 +0200 <![CDATA[Why engagement on the right communication channels is key]]> https://www.cm.com/en-gb/blog/why-engagement-on-the-right-communication-channels-is-key/ 7dbec5e9211fd4f1de8776bf98294589 Thu, 22 Sep 2022 03:00:00 +0200 <![CDATA[The value of engaging with customers during the utility customer experience]]> https://www.cm.com/en-gb/blog/utilities-customer-journey-experience/ cc90b26edf9802a1f7f7475f147e66f7 Mon, 29 Aug 2022 02:00:00 +0200 <![CDATA[Juniper recognises CM.com as leader in CCaaS market]]> https://www.cm.com/en-gb/press/juniper-leader-ccaas/ 413a5fbc8648e5d8e55e27b7b9e5a658 Wed, 17 Aug 2022 08:00:00 +0200 <![CDATA[Gen Z: the future of customer service]]> https://www.cm.com/en-gb/blog/gen-z-the-future-of-customer-service/ 531578611c161de6b90354ed5ed04c8a Mon, 15 Aug 2022 08:00:00 +0200 <![CDATA[How to optimise customer conversations via Instagram's Direct Messages]]> https://www.cm.com/en-gb/blog/optimise-customer-conversations-instagram-direct-messages/ 836d0faad74304cf7a54f9012815a894 Mon, 01 Aug 2022 05:00:00 +0200 <![CDATA[How to meet customer demand on the move]]> https://www.cm.com/en-gb/blog/how-to-meet-customer-demand-on-the-move/ a9fc0d616389cb40120807968aa66f67 Thu, 28 Jul 2022 02:00:00 +0200 <![CDATA[The benefits of A2P messaging for business]]> https://www.cm.com/en-gb/blog/benefits-a2p-messaging/ b7eddaf2e45d4d30b9cc2d9dfbe01bcf Mon, 25 Jul 2022 04:00:00 +0200 <![CDATA[Improve the candidate experience with WhatsApp Business Platform]]> https://www.cm.com/en-gb/blog/improve-the-candidate-experience-with-whatapp-business-platform/ f82714ea7abf11518d4dff544cf57a37 Thu, 21 Jul 2022 02:00:00 +0200 <![CDATA[A closer look at the CM.com and Glamorgan County Cricket Club partnership]]> https://www.cm.com/en-gb/blog/a-closer-look-at-the-cmcom-and-glamorgan-county-cricket-club-partnership/ a786b15824a390c52e0c31f4a5bf47d6 Thu, 14 Jul 2022 02:00:00 +0200 <![CDATA[Scale your business communications with an SMS API integration]]> https://www.cm.com/en-gb/blog/sms-api-integration/ 58592e2ca668caa94495a94a82515eff Mon, 11 Jul 2022 02:00:00 +0200 <![CDATA[An actionable guide on UX using omnichannel communication]]> https://www.cm.com/en-gb/blog/guide-on-ux-using-omnichannel-communication/ f5122fed2c40d703cc7ed1924954f4ca Thu, 07 Jul 2022 06:00:00 +0200 <![CDATA[Top 5 marketing tech stack essentials for 2022]]> https://www.cm.com/en-gb/blog/top-5-martech-stack-essentials/ d07d266ef0d0a8431e27240d99767606 Mon, 04 Jul 2022 02:00:00 +0200 <![CDATA[The benefits of SLA-driven customer service]]> https://www.cm.com/en-gb/blog/the-benefits-of-sla-driven-customer-service/ 833198c6dcdf126ebeff5243eb5b1cab Thu, 30 Jun 2022 06:00:00 +0200 <![CDATA[The benefits of an integrated marketing and service solution]]> https://www.cm.com/en-gb/blog/mobile-marketing-cloud-mobile-service-cloud-integration/ 9bc394fe73a05bac651b22294ff21c3b Wed, 29 Jun 2022 04:00:00 +0200 <![CDATA[The future of customer service starts with multidisciplinary teams]]> https://www.cm.com/en-gb/blog/multidisciplinary-teams/ 5e8a0e357ae79a2874d089c45f3706d6 Mon, 27 Jun 2022 04:00:00 +0200 <![CDATA[Optimising customer service with the right metrics]]> https://www.cm.com/en-gb/blog/optimising-customer-service-with-the-right-metrics/ 80ba669c01c7681a016bae15da1be10e Thu, 23 Jun 2022 00:00:00 +0200 <![CDATA[10 applications of an SMS gateway within one company]]> https://www.cm.com/en-gb/blog/10-applications-of-sms-gateway-within-one-company/ 2b7c16cef07755cfa7f39a61fcc90012 Mon, 20 Jun 2022 09:42:06 +0200 <![CDATA[How much data are you missing?]]> https://www.cm.com/en-gb/blog/missing-analytics-data/ 14d25382fe25b58792bd54edbf254659 Mon, 20 Jun 2022 02:00:00 +0200 <![CDATA[Why encourage collaborative customer service?]]> https://www.cm.com/en-gb/blog/why-encourage-collaborative-customer-service/ d27daf3d58be83dda543971d0edc9f44 Sun, 12 Jun 2022 19:00:00 +0200 <![CDATA[How to do more with less: surviving the challenges of sports relegation]]> https://www.cm.com/en-gb/blog/how-to-do-more-with-less-surviving-the-challenges-of-sports-relegation/ 9a427a6623355408b39d86d72fdba987 Wed, 08 Jun 2022 05:19:00 +0200 <![CDATA[CM.com selected as Euronext Tech Leader]]> https://www.cm.com/en-gb/press/euronext-tech-leaders/ 84ffde937b8089036025ef25eea425b2 Tue, 07 Jun 2022 03:34:00 +0200 <![CDATA[Low code vs no code: what’s best for your organisation?]]> https://www.cm.com/en-gb/blog/low-code-vs-no-code-whats-best-for-your-organisation/ f5016a02c92859eea92393ade6959f38 Mon, 06 Jun 2022 06:26:00 +0200 <![CDATA[The self-service revolution in customer support]]> https://www.cm.com/en-gb/blog/the-self-service-revolution-in-customer-support/ d7e206abe11985312a504a20417f3ee6 Thu, 02 Jun 2022 00:00:00 +0200 <![CDATA[3 questions to ask to reduce customer churn rates]]> https://www.cm.com/en-gb/blog/reduce-customer-churn-rates/ e8f9d4bb2843257bf97a696fb8d10735 Mon, 30 May 2022 00:00:00 +0200 <![CDATA[FKP Scorpio and CM.com’s Appmiral start long-term partnership for mobile event apps]]> https://www.cm.com/en-gb/press/fkp-scorpio-and-cmcoms-appmiral-longterm-partnership-for-mobile-apps/ 30e9f5cfb10cff9606e6d6a70348a652 Thu, 26 May 2022 05:01:00 +0200 <![CDATA[How to improve customer service with call deflection]]> https://www.cm.com/en-gb/blog/how-to-improve-customer-service-with-call-deflection/ f7a290748ed1d829c7a18ca033f54e94 Wed, 25 May 2022 22:00:00 +0200 <![CDATA[CM.com named ‘Leading Challenger’ in Mobile Voice by Juniper Research]]> https://www.cm.com/en-gb/press/cmcom-named-leading-challenger-in-mobile-voice-by-juniper-research/ 86a0d6958d085f8c6a4a8f3c49ff997a Thu, 19 May 2022 06:00:00 +0200 <![CDATA[The differences between chatbots and conversational AI]]> https://www.cm.com/en-gb/blog/differences-between-chatbots-and-conversational-ai/ 323022e9c37f060eeb6cc41b415ba4f5 Thu, 19 May 2022 04:00:00 +0200 <![CDATA[6 ways an event app can boost your COVID comeback]]> https://www.cm.com/en-gb/blog/how-event-app-boost-covid-come-back/ ed1ff0045733fa2cabcd98a9ba3ec61d Tue, 17 May 2022 23:40:43 +0200 <![CDATA[How the customer relationship will define your business model]]> https://www.cm.com/en-gb/blog/customer-relationship-defines-business-model/ 7ab6419d14ab6eaf0c822482cca0718e Mon, 16 May 2022 06:00:00 +0200 <![CDATA[CM.com wins exclusive ticketing deal with Glamorgan County Cricket Club]]> https://www.cm.com/en-gb/press/cmcom-wins-exclusive-ticketing-deal-with-glamorgan-county-cricket-club/ 98d00bd168d00c51d90ee1e1b6da8e4e Thu, 12 May 2022 05:30:00 +0200 <![CDATA[Seven chatbot use cases to improve customer experience]]> https://www.cm.com/en-gb/blog/chatbot-use-cases/ e224fa41fd0223d46cdb6d6e2704ae05 Wed, 04 May 2022 22:00:00 +0200 <![CDATA[RCS vs. SMS messaging: a comparison]]> https://www.cm.com/en-gb/blog/rcs-vs-sms-messaging-a-comparison/ 4dfabc464e251ed45f5a58e67cee3d29 Mon, 02 May 2022 02:00:00 +0200 <![CDATA[Boost sales with WhatsApp Business Product Catalogue]]> https://www.cm.com/en-gb/blog/boost-sales-with-product-catalog-whatsapp/ 01a7ceb221646531babe8505fc9aba46 Thu, 28 Apr 2022 21:19:36 +0200 <![CDATA[The new normal: customer expectations for zoos and attractions]]> https://www.cm.com/en-gb/blog/the-new-normal-customer-expectations-for-zoos-and-attractions/ c8e028556d3230530802e18bf5105901 Thu, 28 Apr 2022 00:00:00 +0200 <![CDATA[An intro to RCS messaging for marketers]]> https://www.cm.com/en-gb/blog/intro-to-rcs-messaging-for-marketers/ 7ebb0d0be3f74a96d52ffadcdaf0d1c4 Sun, 24 Apr 2022 22:00:00 +0200 <![CDATA[The benefits of VoIP for business]]> https://www.cm.com/en-gb/blog/the-benefits-of-voip-for-business/ 0f5c4a526214a7a53edae978578106e8 Thu, 21 Apr 2022 03:00:00 +0200 <![CDATA[How to easily create an electronic signature in 5 steps with Sign]]> https://www.cm.com/en-gb/blog/how-to-create-an-electronic-signature/ a01e11626c79b3b458785cf6eed7e5f4 Mon, 18 Apr 2022 02:00:00 +0200 <![CDATA[Drawing up an omnichannel customer experience strategy]]> https://www.cm.com/en-gb/blog/drawing-up-omnichannel-customer-experience-strategy/ d553e6925e6af1859c913a05287c2de9 Thu, 14 Apr 2022 03:00:00 +0200 <![CDATA[How to enhance the customer experience at festivals]]> https://www.cm.com/en-gb/blog/how-to-enhance-the-customer-experience-at-festivals/ caa8c7a8b97e5fcf79dab7aa4556d199 Thu, 07 Apr 2022 02:00:00 +0200 <![CDATA[5 examples of relationship marketing done right]]> https://www.cm.com/en-gb/blog/relationship-marketing-examples-done-right/ 07c948586d25a750acabe984621c60e2 Mon, 04 Apr 2022 00:00:00 +0200 <![CDATA[Why unify customer data (and how a Customer Data Platform can help)]]> https://www.cm.com/en-gb/blog/why-unify-customer-data/ 30756d9db916a1260609bf61aa82f82d Thu, 31 Mar 2022 02:20:00 +0200 <![CDATA[Hybridise live chat and chatbots to optimise customer service]]> https://www.cm.com/en-gb/blog/hybridise-live-chat-chatbot/ c00687acbba57c41598a3b391908cb32 Mon, 28 Mar 2022 02:00:00 +0200 <![CDATA[Customer conversations: it starts with an entry point]]> https://www.cm.com/en-gb/blog/customer-conversations-it-starts-with-an-entry-point/ 088a394f83e28ca0f452885ca58df767 Thu, 24 Mar 2022 01:00:00 +0100 <![CDATA[4 types of chatbots to optimise your customer service]]> https://www.cm.com/en-gb/blog/types-of-chatbots/ 2a77ba52fda5777982ba527cdfb87939 Mon, 21 Mar 2022 04:00:00 +0100 <![CDATA[Are you still one-way messaging? There is another way]]> https://www.cm.com/en-gb/blog/are-you-still-one-way-messaging-there-is-another-way/ 6c5d34c846f928334f93fbc729b6afad Thu, 17 Mar 2022 05:00:00 +0100 <![CDATA[CM.com completes acquisition of Building Blocks]]> https://www.cm.com/en-gb/press/cmcom-completes-acquisition-of-building-blocks/ cd61b5f7b5655163579108957f447ae8 Tue, 15 Mar 2022 02:25:00 +0100 <![CDATA[Why Microsoft Teams Direct Routing is the must-have solution for your business]]> https://www.cm.com/en-gb/blog/why-microsoft-teams-direct-routing-is-the-must-have-solution-for-your-business/ 2683871adcb9fbb3c03894141aebeef8 Mon, 14 Mar 2022 07:00:00 +0100 <![CDATA[How to prepare for hyper-personalisation]]> https://www.cm.com/en-gb/blog/prepare-hyper-personalisation/ 8063973bbfee72304d39ba43f86ea5a8 Thu, 10 Mar 2022 06:00:00 +0100 <![CDATA[Channels for your eCommerce customer service strategy]]> https://www.cm.com/en-gb/blog/ecommerce-channel-strategy/ ed5c644adb7c1ef81f54a4c82f220e45 Mon, 07 Mar 2022 04:00:00 +0100 <![CDATA[10 ways to boost your ticket sales with technology]]> https://www.cm.com/en-gb/blog/10-ways-to-boost-your-ticket-sales-with-cm-technology/ ce7d4aaf3c6d94354d4e26e1dbbd4061 Mon, 28 Feb 2022 04:00:00 +0100 <![CDATA[5 reasons to use WhatsApp for customer service]]> https://www.cm.com/en-gb/blog/reasons-to-use-whatsapp-for-customer-service/ c904888fb77ebf74c7a54851006bdd2d Thu, 24 Feb 2022 04:00:00 +0100 <![CDATA[How can your customer service agents achieve Inbox Zero?]]> https://www.cm.com/en-gb/blog/how-can-your-customer-service-agents-achieve-inbox-zero/ 6b4f6140ecb7497fc109993895b17eff Mon, 21 Feb 2022 03:00:00 +0100 <![CDATA[Absa Cape Epic launches virtual race office via WhatsApp Chatbot]]> https://www.cm.com/en-gb/press/absa-cape-epic-launches-virtual-race-office-via-whatsapp-chatbot/ c1acd940c12a2db0a28851882a7f5dc6 Thu, 17 Feb 2022 07:05:00 +0100 <![CDATA[A Voté: CM.com chatbot technology at the service of democracy]]> https://www.cm.com/en-gb/press/cmcom-chatbot-technology-at-the-service-of-democracy/ 92a3c778ec894fbec90fd40ad6e667bf Thu, 17 Feb 2022 07:00:00 +0100 <![CDATA[How to succeed with mobile marketing for real estate]]> https://www.cm.com/en-gb/blog/how-to-succeed-with-mobile-marketing-for-real-estate/ 6c7bfff9b691b10c6b526cc739eb10cb Thu, 17 Feb 2022 04:00:00 +0100 <![CDATA[What are the differences between NLP, NLU and NLG?]]> https://www.cm.com/en-gb/blog/what-are-nlp-nlu-nlg/ da36d2674af4a3871b31ba223011d33e Mon, 14 Feb 2022 06:00:00 +0100 <![CDATA[11 industry use cases for a Customer Data Platform]]> https://www.cm.com/en-gb/blog/11-industry-use-cases-for-a-customer-data-platform/ db26e1e1826f3d1a5fbe3bd59d4f2e56 Mon, 07 Feb 2022 06:00:00 +0100 <![CDATA[6 chatbots to revolutionise retail and eCommerce]]> https://www.cm.com/en-gb/blog/six-ways-chatbots-can-revolutionise-retail/ b0e8ab8efdb53deb4ca3bd1aba80bf7b Thu, 03 Feb 2022 03:00:00 +0100 <![CDATA[CM.com awarded platinum for best CCaaS Solution and best Conversational Commerce Solution in Future Digital Awards of Juniper Research]]> https://www.cm.com/en-gb/press/best-ccaas-solution-and-best-conversational-commerce-solution-juniper-research/ c331067c035f43c722705d90a8d2c6da Tue, 01 Feb 2022 02:15:00 +0100 <![CDATA[Housing aftercare shouldn’t be an afterthought]]> https://www.cm.com/en-gb/blog/housing-aftercare-shouldnt-be-an-afterthought/ ae68ba1d65aede77fdeb8e06014b98b0 Mon, 31 Jan 2022 04:00:00 +0100 <![CDATA[How to make the most of key retail sales periods]]> https://www.cm.com/en-gb/blog/how-to-make-the-most-of-key-retail-sales-periods/ aa925981f02fcb471a6b26e3eca0aa5d Wed, 26 Jan 2022 12:41:00 +0100 <![CDATA[10 reasons you need a CDP]]> https://www.cm.com/en-gb/blog/10-reasons-you-need-a-cdp/ 68550dc1ad5f919d1870e3043ef856eb Mon, 24 Jan 2022 07:00:00 +0100 <![CDATA[5 ways to improve customer service in the hospitality industry]]> https://www.cm.com/en-gb/blog/how-to-improve-customer-service-in-the-hospitality-industry/ c9f13d17bd9eb64ab6268043634849b5 Thu, 13 Jan 2022 04:00:00 +0100 <![CDATA[What is WhatsApp Business? Top benefits of the most popular messaging app]]> https://www.cm.com/en-gb/blog/what-is-whatsapp-business/ 8831ff89cdedc77b92d3673adacd7220 Thu, 06 Jan 2022 07:00:00 +0100 <![CDATA[How to make your SMS strategy succeed]]> https://www.cm.com/en-gb/blog/how-to-make-your-sms-strategy-succeed/ 9cbd548a8e724f2637a24b6aebb8ed92 Wed, 05 Jan 2022 10:09:00 +0100 <![CDATA[Making housing digital: challenging the status quo]]> https://www.cm.com/en-gb/blog/making-housing-digital-challenging-the-status-quo/ 52660741095b5e90ada3655570ef5f1d Mon, 03 Jan 2022 04:00:00 +0100 <![CDATA[Juniper Research recognised CM.com as “Established Leader” in three categories: Conversational Commerce, CPaaS Vendors and Messaging Platforms]]> https://www.cm.com/en-gb/press/juniper-research-recognised-cmcom-as-established-leader-in-three-fields-in-the-conversational-commerce-market-as-a-cpaas-vendor-and-as-a-messaging-platform/ b29b535e85e9747eaa341f96ab1ef820 Wed, 22 Dec 2021 05:48:00 +0100 <![CDATA[Stop annoying your customers: how Digital Signing improves customer experience]]> https://www.cm.com/en-gb/blog/digital-signing-improves-customer-experience/ e62974189998af7d82f5318200222518 Mon, 13 Dec 2021 05:00:00 +0100 <![CDATA[Digital marketing trends for 2022]]> https://www.cm.com/en-gb/blog/digital-marketing-trends-for-2022/ 3f981780794c6d7f463ef8d5b9defc51 Mon, 06 Dec 2021 06:00:00 +0100 <![CDATA[What is Integrated Customer Service and what are its benefits?]]> https://www.cm.com/en-gb/blog/integrated-customer-service-benefits/ 4703e57d208e801619cb038d7ded46d9 Thu, 02 Dec 2021 07:00:00 +0100 <![CDATA[WhatsApp QR code ideas to build a healthy contact list]]> https://www.cm.com/en-gb/blog/whatsapp-qr-code-ideas-to-build-a-healthy-contact-list/ 62601c5175be308af4d69be00fccf0bd Thu, 25 Nov 2021 06:00:00 +0100 <![CDATA[CM.com launches ticketing solution in the UK & Ireland]]> https://www.cm.com/en-gb/press/cmcom-launches-ticketing-solution-in-the-uk-ireland/ 50483c7a18dcbad697d35eaee6e61019 Wed, 24 Nov 2021 05:00:00 +0100 <![CDATA[The 10 biggest challenges facing today's customer service manager]]> https://www.cm.com/en-gb/blog/the-10-biggest-challenges-facing-todays-customer-service-manager/ 83e8376586cc38f99e94c5c4432ec72d Mon, 22 Nov 2021 07:00:00 +0100 <![CDATA[The top 5 benefits of e-ticketing]]> https://www.cm.com/en-gb/blog/e-ticketing-5-benefits/ b1ff1a7c2b35127996b7fe6e0b519e02 Thu, 18 Nov 2021 06:00:00 +0100 <![CDATA[Chatbot vs. live chat: which is right for you?]]> https://www.cm.com/en-gb/blog/chatbot-vs-live-chat/ 6b2fe82279ae66023c3c46d9e6332fdb Mon, 15 Nov 2021 06:00:00 +0100 <![CDATA[CM.com acquires Appmiral to expand the customer experience with festival & event apps]]> https://www.cm.com/en-gb/blog/cmcom-acquires-appmiral/ 2723fe14e89f66958cc3ffa7635231fb Fri, 12 Nov 2021 06:00:00 +0100 <![CDATA[Opt-in policies for text messaging: how to stay compliant with SMS]]> https://www.cm.com/en-gb/blog/opt-in-text-messaging/ ff48351c6220fc865997efad1670efa5 Thu, 11 Nov 2021 06:00:00 +0100 <![CDATA[Conversational Channels are no longer optional]]> https://www.cm.com/en-gb/blog/no-longer-optional-conversational-channels/ 8d56fb4233f0958de4b15bc667212e25 Mon, 08 Nov 2021 08:00:00 +0100 <![CDATA[The beauty industry’s digital glow up]]> https://www.cm.com/en-gb/blog/the-beauty-industrys-digital-glow-up/ 59cbb9ce6eed53d240f9434b01c27fde Thu, 04 Nov 2021 07:00:00 +0100 <![CDATA[The European $1billon company CM.com Continues to Expand in the UK]]> https://www.cm.com/en-gb/press/european-1billon-company-cmcom-expand-in-the-uk/ 27fb5b8f074eaa9ed92c2393ca2956bc Mon, 01 Nov 2021 08:29:00 +0100 <![CDATA[Wave goodbye to queuing and crowded bars at your events with Mobile Order]]> https://www.cm.com/en-gb/blog/mobile-order/ b31b51bbbffe60134ec658b5b64b2e00 Thu, 14 Oct 2021 04:00:00 +0200 <![CDATA[Get started with interactive WhatsApp messages]]> https://www.cm.com/en-gb/blog/get-started-with-interactive-whatsapp-messages/ 6d44e2172b5582d07938d94e3d7fffd4 Mon, 11 Oct 2021 07:00:00 +0200 <![CDATA[How well do you know your fans?]]> https://www.cm.com/en-gb/blog/how-well-do-you-know-your-fans/ c820a44872529f33ac9db9dbc724c93d Mon, 27 Sep 2021 03:00:00 +0200 <![CDATA[Instagram for Businesses: connect, engage and support your customers on Instagram via API]]> https://www.cm.com/en-gb/blog/instagram-for-businesses/ 18acf5c3ef8ec2ef184637c008a1509d Thu, 23 Sep 2021 07:00:00 +0200 <![CDATA[CM.com sponsors 20th Sport Industry Awards]]> https://www.cm.com/en-gb/blog/cmcom-sponsors-20th-sport-industry-awards/ 3acdf77703d3fd22adc9837e69125a86 Tue, 21 Sep 2021 23:00:00 +0200 <![CDATA[CM.com launches Sport Industry Awards WhatsApp service]]> https://www.cm.com/en-gb/press/cmcom-launches-sport-industry-awards-whatsapp-service/ b442b1fe719d9e31c0589edbb6400b96 Tue, 07 Sep 2021 05:03:00 +0200 <![CDATA[How Apple’s iOS 15 update will change email marketing]]> https://www.cm.com/en-gb/blog/how-apples-ios-15-update-will-change-email-marketing/ 5aca9ed7ae4c0d2c858a2bc35490fcb3 Mon, 06 Sep 2021 05:00:00 +0200 <![CDATA[WhatsApp for Business: the new way to engage with your customers]]> https://www.cm.com/en-gb/blog/whatsapp-for-business-the-new-way-to-engage-with-your-customers/ c6737bb6d3d1b640f915ae6b84e0375c Thu, 26 Aug 2021 05:00:00 +0200 <![CDATA[Five tips to build the best chatbot]]> https://www.cm.com/en-gb/blog/5-tips-chatbot/ 15df39ff0b3b2ca29bf63144eac7078a Mon, 23 Aug 2021 01:00:00 +0200 <![CDATA[The benefits of SMS marketing]]> https://www.cm.com/en-gb/blog/benefits-sms-marketing/ 1bfaa8ea84d86f0a1e805efbe34b2414 Fri, 20 Aug 2021 04:16:00 +0200 <![CDATA[CM.com announced as official partner of upcoming Sport Industry Awards 2021]]> https://www.cm.com/en-gb/press/official-partner-of-sport-industry-awards-2021/ 218a41f0dff9ce25dce943c9ff1c7af1 Thu, 19 Aug 2021 09:51:00 +0200 <![CDATA[8 tips to improve your eCommerce customer support experience]]> https://www.cm.com/en-gb/blog/improve-ecommerce-customer-service-experience/ 07cc1a8aba0aafd45cab8467edd81a76 Mon, 16 Aug 2021 05:00:00 +0200 <![CDATA[11 benefits of switching to Electronic Signature software]]> https://www.cm.com/en-gb/blog/benefits-of-electronic-signature-software/ 2d5ac1ac9d6490a6441ed092f6cb2738 Thu, 05 Aug 2021 03:11:00 +0200 <![CDATA[Beyond the hype: use voicebots for your customer service]]> https://www.cm.com/en-gb/blog/voicebots-for-customer-service/ 06e3f17749b58b3d51b50b0642df96fe Mon, 02 Aug 2021 01:00:00 +0200 <![CDATA[What is Proptech?]]> https://www.cm.com/en-gb/blog/what-is-proptech/ 657316c5cab2cbe0db1ffd558b6c1a02 Wed, 28 Jul 2021 21:00:00 +0200 <![CDATA[CM.com Recognised as a Major Player in the 2021 IDC MarketScape for the Worldwide Communication Platform as a Service (CPaaS) Market]]> https://www.cm.com/en-gb/press/recognised-major-cpaas-player-idc/ 341e53960c85324ef6f3e6df4613f2a5 Wed, 21 Jul 2021 05:29:00 +0200 <![CDATA[WhatsApp Business: more types of proactive messages now available]]> https://www.cm.com/en-gb/blog/whatsapp-proactive-messages-now-available/ 3764d0bab4cfd02c118786b5adf0c67c Sun, 18 Jul 2021 21:00:00 +0200 <![CDATA[Why you should automate your mobile marketing]]> https://www.cm.com/en-gb/blog/why-you-should-automate-your-mobile-marketing/ a53ce88d173cabe44134969cc26f5204 Thu, 15 Jul 2021 01:00:00 +0200 <![CDATA[CM.com Awarded by Frost & Sullivan for Delivering Next-level Conversational Experiences]]> https://www.cm.com/en-gb/press/awarded-by-frost-sullivan/ ec5eca83f35c12484ae5c509fef6f6b9 Tue, 13 Jul 2021 09:50:00 +0200 <![CDATA[How to ensure a smooth candidate experience without (digital) hurdles]]> https://www.cm.com/en-gb/blog/a-candidate-experience-without-digital-bumps/ 1d87eda663b886cbde49af9f4ac2bd8c Fri, 02 Jul 2021 07:20:16 +0200 <![CDATA[CM.com Introduces Instagram Messaging for Businesses]]> https://www.cm.com/en-gb/press/cmcom-introduces-instagram-messaging-for-businesses/ a7d796937bc8369d4c09f176a904b638 Fri, 25 Jun 2021 08:00:00 +0200 <![CDATA[Why is mobile marketing important?]]> https://www.cm.com/en-gb/blog/why-is-mobile-marketing-important/ 15f83d8cd85c4af647dc204a63632c31 Thu, 24 Jun 2021 05:23:00 +0200 <![CDATA[Are you making these mobile marketing mistakes?]]> https://www.cm.com/en-gb/blog/mobile-marketing-mistakes-to-avoid/ 9a57ea7dfb5826485dfc03a6ab8716de Mon, 07 Jun 2021 08:24:42 +0200 <![CDATA[Everything businesses need to know about integrating Instagram Messaging via API]]> https://www.cm.com/en-gb/blog/everything-businesses-need-to-know-about-integrating-instagram-messaging-via-api/ 6cce5f35c8f1c7be5898df10bae2e03a Fri, 04 Jun 2021 02:57:00 +0200 <![CDATA[Custom is the new standard in ticketing]]> https://www.cm.com/en-gb/blog/custom-is-the-new-standard-in-ticketing/ 3a84828714e2dfec55f54474a24225ee Mon, 24 May 2021 03:36:00 +0200 <![CDATA[The differences between CRM, CDP and DMP platforms]]> https://www.cm.com/en-gb/blog/the-differences-between-crm-cdp-and-dmp-platforms/ 7ab9f586f499d0b459bc5852f565b086 Wed, 28 Apr 2021 11:09:00 +0200 <![CDATA[5 tips to optimise your mobile marketing]]> https://www.cm.com/en-gb/blog/5-tips-to-optimise-your-mobile-marketing/ b5cb1709c16e4dd28ed0a81469c382c9 Wed, 21 Apr 2021 06:36:00 +0200 <![CDATA[Why 2021 is the year to start with a chatbot]]> https://www.cm.com/en-gb/blog/why-start-with-a-chatbot/ 8e48d46cbfcbb9643044eef93d257172 Tue, 30 Mar 2021 02:12:00 +0200 <![CDATA[Electronic Signature vs. Digital Signature: the key differences]]> https://www.cm.com/en-gb/blog/electronic-signature-vs-digital-signature/ 893e15a1cbefe1403394d4fa2833fa0e Tue, 09 Mar 2021 10:26:00 +0100 <![CDATA[Introducing Sign 2.0: new UX design for e-signatures]]> https://www.cm.com/en-gb/blog/sign-new-ux-design-e-signatures/ 5887ca56df15c5056b49ab2307d2fd8d Wed, 03 Feb 2021 10:46:32 +0100 <![CDATA[The parts of customer service that should never be automated]]> https://www.cm.com/en-gb/blog/the-parts-of-customer-service-that-should-never-be-automated/ c86328d8e03bc274af4b888b6f400c4f Wed, 06 Jan 2021 09:33:33 +0100 <![CDATA[How to format international telephone numbers]]> https://www.cm.com/en-gb/blog/how-to-format-international-telephone-numbers/ 463f9f3df3e07800487583d763ee1a09 Fri, 27 Nov 2020 19:11:57 +0100 <![CDATA[The top 4 reasons to use Electronic Signatures]]> https://www.cm.com/en-gb/blog/4-reasons-electronic-signatures/ 4fbddb32968b4c65656f8f9b8bf51383 Mon, 02 Nov 2020 14:11:18 +0100 <![CDATA[What is mobile marketing?]]> https://www.cm.com/en-gb/blog/what-is-mobile-marketing/ cb98c4512ffc2bed97dd3b2d88ff3863 Thu, 29 Oct 2020 15:01:03 +0100 <![CDATA[Introducing WhatsApp sandbox: 3 easy ways to start testing and developing right away!]]> https://www.cm.com/en-gb/blog/whatsapp-sandbox-testing-developing/ fd1a33775f097372321fc208177fe803 Thu, 29 Oct 2020 10:49:59 +0100 <![CDATA[CM.com Acquires E-Commerce Customer Service Provider RobinHQ.com]]> https://www.cm.com/en-gb/press/cmcom-acquires-e-commerce-customer-service-provider-robinhqcom/ c315c0f0ba8637d8031170683012d9cd Tue, 13 Oct 2020 10:55:00 +0200 <![CDATA[CM.com Focuses on Strong Growth of Mobile Commerce With Introduction of Mobile Marketing Cloud]]> https://www.cm.com/en-gb/press/introduction-mobile-marketing-cloud/ c2d3b618f179eb5e36174b0941418b7c Tue, 29 Sep 2020 10:06:00 +0200 <![CDATA[CM.com becomes primary sponsor of Dutch Circuit Zandvoort and starts digital transformation]]> https://www.cm.com/en-gb/press/circuit-zandvoort-becomes-cmcom-circuit-zandvoort/ e86eaba22d895575d57d311f4741c44b Wed, 26 Aug 2020 17:30:00 +0200 <![CDATA[CM.com Takes Conversational Commerce to the Next Level Through the Acquisition of Leading Conversational AI Provider CX Company]]> https://www.cm.com/en-gb/press/cmcom-aquires-cx-company/ 99ff9ba97fd751408849b4a135c5f839 Tue, 26 May 2020 09:49:00 +0200 <![CDATA[CM.com Expands Its Presence in East Africa, Providing Conversational Commerce Solutions for Kenyan Businesses]]> https://www.cm.com/en-gb/press/cmcom-expands-its-presence-in-east-africa-providing-conversational-commerce-solutions-for-kenyan-businesses/ 4c5b30ef8428102f90a9401cabc9a1ea Fri, 15 May 2020 10:19:00 +0200 <![CDATA[CM.com First to Launch Rich Communication Services (Rcs) in Germany]]> https://www.cm.com/en-gb/press/cmcom-first-to-launch-rcs-in-germany/ ac2c70132f74c21b1819a16f7d2a601b Fri, 17 Apr 2020 08:00:00 +0200 <![CDATA[CM.com Acquires International Ticketing Company Global Ticket]]> https://www.cm.com/en-gb/press/cmcom-acquires-international-ticketing-company-global-ticket/ f4c9803c3858605f8ebc0b76eff677ae Thu, 27 Feb 2020 17:31:00 +0100 <![CDATA[CM.com Opens Its First Us Office in Los Angeles, California]]> https://www.cm.com/en-gb/press/cmcom-opening-office-los-angeles-california/ 6fdbf94e8b095cb7005aed55a7384878 Wed, 29 Jan 2020 10:59:00 +0100 <![CDATA[CM.com Supports Communication in the Connected Vehicle]]> https://www.cm.com/en-gb/press/cmcom-supports-communication-in-the-connected-vehicle/ ab2e4beb26d62a6c5220d419b13db67f Fri, 20 Dec 2019 09:00:00 +0100 <![CDATA[CM.com Opens Southeast Asia Hub in Singapore]]> https://www.cm.com/en-gb/press/cmcom-opens-southeast-asia-hub-in-singapore/ 0c0f2ae5ee4fb93c38cc94e482f5db6c Wed, 18 Dec 2019 08:55:00 +0100 <![CDATA[CM.com Expands Its Offering With the Introduction of Apple Messages for Business]]> https://www.cm.com/en-gb/press/cmcom-expands-its-offering-with-the-introduction-of-apple-business-chat/ b4f3bacba3be129f2b2ac2347b48486e Mon, 28 Oct 2019 09:00:00 +0100 <![CDATA[CM.com Brings Conversational Commerce to the Middle East]]> https://www.cm.com/en-gb/press/cmcom-opens-office-in-dubai/ bde7429cbe33a48e5b39f54f47be0a59 Mon, 03 Jun 2019 09:00:00 +0200 <![CDATA[CM.com Becomes Dutch Grand Prix Mobile Technology Partner]]> https://www.cm.com/en-gb/press/cmcom-becomes-dutch-grand-prix-mobile-technology-partner/ 033df9e381a8745133bbb1e92a9f6ac4 Tue, 14 May 2019 09:00:00 +0200