Up Your Game in Retail & eCommerce

Build effortless Retail & eCommerce customer experiences with conversational commerce.

retail-ecommerce-industry-hero-medium
Industries next icon Retail

Retail & eCommerce in Numbers

94%

of today's consumers will buy more from a company after a very good customer experience.

73%

of today's shoppers use multiple channels in their buying journey. Omnichannel eCommerce is here to stay.

63%

of consumers will stop buying from brands that use poor personalization tactics.

10% to 30%

of attribution data can be missed in analytics because of browsers with tracking prevention , ad blockers and cookie laws.

Elevate Your Retail & eCommerce Business With CM.com

Brick-and-Mortar Stores

Brick-and-Mortar Stores

New innovative players and disruptive business models are emerging and reshaping the market, pressuring traditional retailers to respond.

Recognizing and acknowledging new trends and adapting strategies to them is crucial. 

Pureplay eCommerce

Pureplay eCommerce

The number of eCommerce shops is rising. Making the environment extremely competitive and challenging for retailers to differentiate.

Differentiating can be done by stepping away from the transactional business model and embracing the relational.

Marketplaces and Platforms

Marketplaces and Platforms

Global tech giants are growing extremely and are reshaping the retail & eCommerce industry. At the same time, taking the online buying process to the proverbial ‘next level'.

From Conversation to Conversion

It's estimated that the global spending on Conversational Commerce channels will grow from $41 billion in 2021 to $290 billion in 2025.

This can also be seen when looking at the product developments of conversational channels, where it is increasingly possible to make purchases without leaving the channel. 

Enable your customers to fulfill the complete customer journey within a conversation. Whether they have a question or want to order a product: everything is possible.

Turn every conversation into a conversion.

Let your eCommerce business stand out with the solutions and channels CM.com offers.

How Centralpoint Boosts Performance

''Be where your customers are and deliver the service experience they expect.''

Watch the video and learn how Centralpoint leverages Mobile Service Cloud to meet their customer demands.

We Understand Your Challenges

Privacy Po\ufefflicy<\/a>","required":true},{"name":"agreement_custom_1","label":"I subscribe to CM.com's monthly newsletter","required":false}]" form-hash="dd5170d9" default-country="HK" rules-url="https://www.cm.com/en-us/ajax/validation/rules/form/dd5170d9/" :prefilled="false" :store-in-session="false" thank-you-text="<p>Thank you! We will be in touch with you soon.</p>" :translation="{ "almost_there": "Almost there", "block": { "privacy_policy": { "label": "I accept the {policy}", "link_policy": "Privacy Policy" } }, "block_cta_value": "Contact us now", "block_title": "Talk to us", "blog": { "accept": "I accept to receive the monthly newsletter", "email": { "label": "E-mail", "placeholder": "you@company.com" }, "subscribe_btn": "Subscribe" }, "defaults": { "address_line1": { "label": "Street + house number", "placeholder": "Street + house number" }, "address_line2": { "label": "For the attention of", "placeholder": "For the attention of" }, "bank_holder": { "label": "Bank holder name", "placeholder": "Name of the holder of the bank account" }, "bank_name": { "label": "Bank name", "placeholder": "Name of your bank" }, "bic": { "label": "Bank Identification Code (BIC)", "placeholder": "Your BIC" }, "button": "Submit", "city": { "label": "City", "placeholder": "City" }, "company_name": { "explanation": "explanation", "label": "Company", "not_listed": "My company is not listed here", "placeholder": "Company name", "search_text": "Start typing to search for your company name", "searching_text": "Searching" }, "country": { "label": "Country", "placeholder": "Country" }, "dropdown": { "placeholder": "Select option" }, "email": { "additional": "Please use your business email address", "label": "Email", "placeholder": "you@company.com" }, "email_business": { "label": "Business Email", "placeholder": "Business Email" }, "first_name": { "label": "First name", "placeholder": "First name" }, "help_message": { "label": "Message", "placeholder": "How can we help you? We will be in touch." }, "iban": { "label": "International Bank Account Number (IBAN)", "placeholder": "Your IBAN" }, "industry": { "label": "Industry", "placeholder": "Industry" }, "job_title": { "label": "Job Title", "placeholder": "Customer Service, Development, Marketing & Sales" }, "key_industry": { "label": "What industry is your company operating in?", "placeholder": "Select your companies industry" }, "key_product": { "label": "What product are you interested in?", "placeholder": "Select your product of interest" }, "last_name": { "label": "Last name", "placeholder": "Last name" }, "mobile_phone_number": { "explanation": "explanation", "label": "Mobile phone number", "placeholder": "Mobile phone number" }, "name": { "label": "Name" }, "otp": { "explanation": "explanation", "label": "One Time Password" }, "phone_number": { "label": "Phone number", "placeholder": "Phone number" }, "privacy_policy": { "label": "I accept the {policy}", "policy": "Privacy Policy" }, "product": { "label": "Select product", "no_results": "No results found.", "placeholder": "What product are you interested in?" }, "salutation": { "label": "Salutation", "placeholder": "Salutation" }, "street_address": { "label": "Street Address", "placeholder": "Street address" }, "sub_area_1": { "label": "Sub-area line 1", "placeholder": "Sub-area line 1" }, "sub_area_2": { "label": "Sub-area line 2", "placeholder": "Sub-area line 2" }, "terms": { "privacy": { "label": "I accept the {terms} and {policy}" } }, "terms_policy": { "policy": "Terms and Conditions" }, "thank-you": "<p>Thank you for subscribing!</p>", "zip_code": { "label": "Zip Code", "placeholder": "Zip code" } }, "hang_in_there": "Hang in there", "logged_in_title": "Hey {name}!", "option": { "key_industry": { "industry_charities": "Charities", "industry_financial_services": "Financial Services", "industry_government_education": "Government & Education", "industry_healthcare": "Healthcare", "industry_leisure_travel": "Leisure & Travel", "industry_logistics_transport": "Logistics & Transport", "industry_professional_services": "Professional Services", "industry_retaile_commerce": "Retail & E-commerce", "industry_technology_media": "Technology & Media", "industry_utilities_telco": "Utility & Telecommunications", "no_key_industry": "Other" }, "key_product": { "caic": "Conversational AI Cloud", "channels": "Other Channels", "halo": "HALO", "mmc": "Mobile Marketing Cloud", "msc": "Mobile Service Cloud", "other": "Other", "otp": "One Time Password", "payments": "Payments", "sign": "Sign", "sms": "SMS", "ticketing": "Ticketing", "voice": "Voice", "whatsapp": "WhatsApp" } }, "prefilled": "This form is prefilled using your CM.com profile", "preparing_account": "Preparing your account", "product": { "groups": { "communication_channels": "Communications Platform", "other_products": "Other Products", "payments": "Payments Platform", "solutions": "Software as a Service" } }, "register": { "call_otp": "Resend", "company": { "label": "Company", "placeholder": "Company name" }, "contact_support": "Contact support", "contact_support_question": "While registering on the CM.com platform I received the following error code: {error}.", "continue": "Continue", "email": { "change": "<a href=https://www.cm.com/"{url}/">change", "resend_otp": "resend", "resend_otp_text": "Didn't receive an email? Please check your spam or click 'Resend'.", "verify_description": "Hi {name},<br>Please enter the code from the mail we have sent to the following address<br><br>{email}", "verify_title": "You've Got Mail." }, "error_body": "Please try again. If you keep seeing this, click “Contact Support”, then our support team will help you.", "error_code": "Error code:", "error_title": "Unable to process your request", "has_account": "Already have an account?", "logged_in_body": "It seems you already have a CM platform account. You will be automatically redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "logged_in_body_to_app": "the {app} App", "logged_in_body_to_platform": "CM Platform", "phone": { "popover": "We will send a One Time Password to verify this mobile phone number.<br>You can change this number at any time in your CM account settings.", "resend_otp_text": "Didn’t receive the password? Click 'Resend'", "send_voice_otp": "We'll send you the password via a voice call" }, "reseller": { "thanks_body_to": "'get started' page" }, "resend_otp": "Resend", "send_otp": "Send", "sending_otp": "Sending", "sign_in": "Sign in", "thanks_body": "You have successfully created an account on CM platform. You will automatically be redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "thanks_body_to_app": "{app} App", "thanks_body_to_platform": "CM platform", "thanks_title": "Thank you", "title": "Discover the possibilities of the CM platform", "title_app": "Get started with {app}", "try_again": "Try again", "verify_description": "Enter your mobile phone number to receive your six-digit<br>One Time Password", "verify_otp": "Verify", "verify_title": "Verify mobile phone number" }, "sending": "One moment please...", "submit_failed": "Something went wrong, please try again.", "technical_issue": "We ran into an issue loading the form. Please try again" }" title="Are You Ready To Deliver Unique Shopping Experiences?" subtitle="Whether you have a question, or want to discuss your ambitions, fill out the form and we will contact you." url="https://www.cm.com/en-us/ajax/form/dd5170d9/" validation-url="https://www.cm.com/en-us/ajax/validation/form/dd5170d9/">
Is this region a better fit for you?
Go
close icon