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Conversational AI Cloud智能AI云

自动化对话 提升服务效率

在各种通信渠道快速部署人工智能聊天机器人,高效赋能业务

Conversational AI Cloud engagement platform chatbot conversation

建立完善的自助服务平台

消费者通过聊天机器人可以自助解决问题,无需人工客服介入

提供7*24客户服务

全天候为消费者提供客户服务,提升客户满意度

无成本增长

在不增加额外运营成本的情况下,扩展客户服务

通过AI配置品牌专属聊天机器人

在短短几分钟内,轻松为品牌专属聊天机器人提供准确内容。我们的智能AI云会扫描企业的网站、PDF文件和其他知识来源,快速地生成答案,无需复杂的培训、配置或创建额外的聊天机器人路径。

Conversational AI Cloud interface engagement platform knowledge base

快速部署

通过连接企业网站或知识来源,迅速完成部署,仅需几小时,即可启用品牌专属的聊天机器人,为消费者提供卓越服务。

个性化语调

依据企业品牌的语调和风格,我们将为您量身定制聊天机器人,确保与企业品牌形象和文化完美契合,提升品牌形象。

更贴近人类风格的对话

运用领先的人工智能技术,塑造更贴近人类对话风格的交流体验,摆脱死板的聊天机器人形象,让互动更生动自然。

drag-and-drop builder

智能可控的聊天机器人


使用易于操作的拖放式构建工具定制聊天机器人的回复并控制对话流程,确保为客户提供准确、高质量的对话。

申请Demo演示
drag-and-drop

简单的拖拽式操作

通过简单的拖拽操作,就可以轻松地设计、发布和维护聊天机器人的自动对话,这样做不仅方便快捷,而且高效实用。

plug-and-play integrations

即插即用的集成功能

利用现有的技术堆栈,通过即插即用的集成功能进行整合。例如:shopify, salesforce, zendesk等。

FAQ module

监控回复

通过对事先设计的对话进行监控和保护,以确保聊天机器人能够提供准确的响应,从而提升用户的体验和满意度。

一站式的营销互动解决方案

Conversational AI Cloud智能AI云与我们的客户服务工具Mobile Service Cloud客服云和营销工具Mobile Marketing Cloud协同运作,提供一站式的营销互动解决方案,提升客户体验。

客户案例

了解其他客户是如何通过Conversational AI Cloud智能AI云来改善与用户的交互体验的。

国际奖项及数据安全认证

Gartner
Juniper Research
Frost & Sullivan
Future Digital Awards
IDC
451 Research
GDPR
iso-27001 logo

多个版本的机器人,满足不同阶段企业的需求

✔ 高级版

轻松创建一个生成式人工智能聊天机器人,可以从品牌自己的信息库中生成响应。可应用到所有的渠道上,也可与人工客服切换。

✔ 专业版

利用多引擎自然语言理解、无需编码的易用对话构建器以及强大的分析功能,打造可控且可定制的人工智能聊天机器人。

✔ 企业版

通过实施基于角色的访问控制、审计日志、修订跟踪和IP白名单功能,确保人工智能聊天机器人达到最高级别的安全性和合规性。

/u9690/u79c1/u653f/u7b56","required":true},{"name":"agreement_custom_1","label":"/u6211/u540c/u610f/u8ba2/u9605/u7535/u5b50/u6708/u520a","required":false}]" form-hash="a69c93dc" default-country="HK" rules-url="https://www.cm.com/zh-cn/ajax/validation/rules/form/a69c93dc/" :prefilled="false" :store-in-session="false" thank-you-text="<p style="text-align: undefined; padding-left: 0px">感谢您的留言,我们会尽快与您联系!</p>" :translation="{ "almost_there": "就快完成了", "block": { "privacy_policy": { "label": "我接受 {policy}", "link_policy": "隐私政策" } }, "block_cta_value": "即刻联系我们", "block_title": "联系我们", "blog": { "accept": "我同意订阅电子月刊", "email": { "label": "邮件", "placeholder": "公司邮箱" }, "subscribe_btn": "订阅" }, "defaults": { "address_line1": { "label": "Street + house number", "placeholder": "Street + house number" }, "address_line2": { "label": "For the attention of", "placeholder": "For the attention of" }, "bank_holder": { "label": "银行持卡人姓名", "placeholder": "银行持卡人姓名" }, "bank_name": { "label": "银行名称", "placeholder": "银行名称" }, "bic": { "label": "银行代码BIC", "placeholder": "银行代码BIC" }, "button": "提交", "city": { "label": "城市", "placeholder": "城市" }, "company_name": { "explanation": "explanation", "label": "公司名称", "not_listed": "列表中找不到我的公司", "placeholder": "公司名称", "search_text": "输入公司名称检索", "searching_text": "检索中" }, "country": { "label": "国家", "placeholder": "国家" }, "dropdown": { "placeholder": "Select option" }, "email": { "additional": "公司邮箱", "label": "邮箱", "placeholder": "公司邮箱" }, "email_business": { "label": "公司邮箱", "placeholder": "公司邮箱" }, "first_name": { "label": "名", "placeholder": "名" }, "help_message": { "label": "留言内容", "placeholder": "给我们留言告诉我们您的需求,我们会尽快与您联系。" }, "iban": { "label": "国际银行账户号码IBAN", "placeholder": "国际银行账户号码IBAN" }, "industry": { "label": "行业", "placeholder": "行业" }, "job_title": { "label": "职位", "placeholder": "客户服务,开发人员,市场营销,销售" }, "key_industry": { "label": "What industry is your company operating in?", "placeholder": "Select your companies industry" }, "key_product": { "label": "您想要咨询哪个产品?", "placeholder": "填写您想要咨询的产品" }, "last_name": { "label": "姓", "placeholder": "姓" }, "mobile_phone_number": { "explanation": "explanation", "label": "手机号码", "placeholder": "手机号码" }, "name": { "label": "Name" }, "otp": { "explanation": "explanation", "label": "验证码" }, "phone_number": { "label": "电话号码", "placeholder": "电话号码" }, "privacy_policy": { "label": "我接受 {policy}", "policy": "隐私政策" }, "product": { "label": "产品", "no_results": "未找到内容", "placeholder": "选择您感兴趣的产品" }, "salutation": { "label": "称谓", "placeholder": "称谓" }, "street_address": { "label": "街道地址", "placeholder": "街道地址" }, "sub_area_1": { "label": "Sub-area line 1", "placeholder": "Sub-area line 1" }, "sub_area_2": { "label": "Sub-area line 2", "placeholder": "Sub-area line 2" }, "terms": { "privacy": { "label": "我接受 {terms} 和 {policy}" } }, "terms_policy": { "policy": "条款声明" }, "thank-you": "<p>感谢您的订阅!</p>", "zip_code": { "label": "邮编", "placeholder": "邮编" } }, "hang_in_there": "请稍等", "logged_in_title": "您好 {name}!", "option": { "key_industry": { "industry_charities": "Charities", "industry_financial_services": "Financial Services", "industry_government_education": "Government & Education", "industry_healthcare": "Healthcare", "industry_leisure_travel": "Leisure & Travel", "industry_logistics_transport": "Logistics & Transport", "industry_professional_services": "Professional Services", "industry_retaile_commerce": "Retail & E-commerce", "industry_technology_media": "Technology & Media", "industry_utilities_telco": "Utility & Telecommunications", "no_key_industry": "Other" }, "key_product": { "caic": "Conversational AI Cloud", "channels": "Other Channels", "halo": "HALO", "mmc": "Mobile Marketing Cloud", "msc": "Mobile Service Cloud", "other": "Other", "otp": "One Time Password", "payments": "Payments", "sign": "Sign", "sms": "SMS", "ticketing": "Ticketing", "voice": "Voice", "whatsapp": "WhatsApp" } }, "prefilled": "This form is prefilled using your CM.com profile", "preparing_account": "正在准备您的账户", "product": { "groups": { "communication_channels": "国际云通信平台", "other_products": "其他产品", "payments": "支付平台", "solutions": "SaaS产品" } }, "register": { "call_otp": "重新发送", "company": { "label": "公司名称", "placeholder": "公司名称" }, "contact_support": "联系技术支持", "contact_support_question": "在 CM.com 平台上注册时,我收到以下错误代码: {error}", "continue": "下一步", "email": { "change": "<a href=https://www.cm.com/"{url}/">change", "resend_otp": "重新发送", "resend_otp_text": "如果未收到邮件,请再次检查垃圾收件箱或点击“重新发送”", "verify_description": "Hi {name},<br>Please enter the code from the mail we have sent to the following address<br><br>{email}", "verify_title": "邮件已发送" }, "error_body": "请再试一次。如果您一直看到这种情况,请单击“联系技术支持”,我们的支持团队将为您提供帮助。", "error_code": "错误代码:", "error_title": "无法处理您的请求", "has_account": "已经有账号?", "logged_in_body": "您已经有 CM.com 平台帐号,将在几秒钟内自动转到 <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a>。", "logged_in_body_to_app": "{app}应用", "logged_in_body_to_platform": "CM.com平台", "phone": { "popover": "我们将发送验证码来验证此手机号码。<br>您可以随时在CM.com帐户设置中更改此号码。", "resend_otp_text": "未收到手机验证码?点击“重新发送”", "send_voice_otp": "我们将通过电话语音发送验证码" }, "reseller": { "thanks_body_to": "开始页面" }, "resend_otp": "重新发送", "send_otp": "发送", "sending_otp": "发送中", "sign_in": "登录", "thanks_body": "您已成功在 CM.com 平台上创建了一个帐户。将在几秒钟内自动转到 <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a>。", "thanks_body_to_app": "{app} App", "thanks_body_to_platform": "CM.com平台", "thanks_title": "感谢!", "title": "探索CM.com平台", "title_app": "开始使用 {app}", "try_again": "重试", "verify_description": "输入您的手机号码以接收六位数<br>验证码", "verify_otp": "验证", "verify_title": "验证手机号码" }, "sending": "请稍等", "submit_failed": "出错了,请重试。", "technical_issue": "我们在加载表单时遇到了问题,请再试一次。" }" title="申请Demo演示" url="https://www.cm.com/zh-cn/ajax/form/a69c93dc/" validation-url="https://www.cm.com/zh-cn/ajax/validation/form/a69c93dc/">
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