Retail and eCommerce
Omnichannel retailing enables retail and eCommerce businesses to interact with customers through countless channels - websites, physical stores, call centres, social media, and more. We help retail businesses build strong relationships with our easy-to-use platform for customer engagement.
How do you stand out in the ever-changing world of shopping? With ads everywhere, you need to be there at the right time, at the right place.
Watch the video to get an impression of what you can do with CM.com's solutions for retail and eCommerce.
The fashion industry is fiercely competitive so the ability to speak to shoppers in a personal way (from pre to post-purchase) is invaluable.
Offer co-browsing sessions during live chat conversation to 24/7 support across channels.
What is it that your audience wants to achieve? Get healthier, enjoy good quality music, or stay up-to-date with the latest tech trends?
Relevance is the key to making your marketing messages convert and automation is the key to delivering personalisation.
Doing business directly with consumers means you will talk and sell directly to them.
Control over service and sales channels requires a different approach. Deliver world-class customer experience.
Create automated consent-based mobile marketing campaigns across the entire journey. From notifications to nurturing flows, start cross-channel campaigns that keeps customers coming back for more.
Mobile Marketing CloudWith Mobile Service Cloud, your team can respond to incoming queries from multiple messaging channels inside one dashboard, and choose to automate conversations with a chatbot when they're offline.
Be inspired by our customers who specialise in eCommerce and Retail and discover how they improve customer engagement with their clients.
As Missguided expanded, the key communication channels — live chat, email, and social – became flooded. A chatbot eased the load on the customer support and improved customer experience.
My Jewellery perfectly aligns the online and offline shopping experience with Mobile Service Cloud, increased sales performance and streamlined customer service.
Pargo has experienced elevated customer experience, with positive feedback from both businesses and shoppers since using our SMS API to deliver notifications.
In today’s fast-paced world, customers expect instant, seamless service. Whether it’s tracking an order, scheduling an appointment, or managing a return, businesses are under pressure to deliver quick and accurate responses, without driving up costs or overloading their teams. Templated AI agents, powered by agentic AI, are stepping in to meet this challenge.
Chatbots have been a valuable tool in the automation journey, helping businesses handle simple tasks and provide instant responses to customers. However, as customer expectations evolve and business operations grow more complex, chatbots are no longer enough. The future lies in virtual agents: intelligent, autonomous systems that go beyond the limitations of chatbots to deliver seamless, personalised, and efficient interactions. This isn’t about choosing between two tools; it’s about embracing the natural evolution of automation. In this blog, we’ll explore how virtual agents differ from chatbots, why they represent the next step forward, and what they can deliver for your business.
The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the web shop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.
An AI platform isn’t just another tool you purchase. It’s the foundation on which your organisation operates and innovates. The choices you make today will shape how you work in the future. While you may start with just a few agents supporting specific use cases, over time more processes will be taken over by agents. That’s why it’s critical to ensure the foundation you lay now is cohesive, scalable, and backed by solid governance and compliance.
The live events industry - from sports matches to festivals and concerts - is under pressure. Fans demand more, technology evolves constantly, and internal teams are stretched thin. In this shifting landscape, AI agents aren't here to replace people, but to amplify them - bringing structure, speed, and clarity where it's needed most.
AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.
In a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customisable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realise could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.
Are your customer communication tools keeping up with today’s fast-changing expectations? In a world where seamless, personalised interactions are the norm, choosing the right AI platform has never been more critical. What was once an operational concern for service or marketing departments has now become a core strategic issue for leadership teams. In customer experience focused industries like e-commerce and travel the question is no longer just about improving efficiency, it’s about staying competitive in a market where customer expectations evolve daily.
In today's competitive digital landscape, data isn't just helpful - it's essential! Tracking data and measuring the results of your marketing efforts should be a vital step in every marketing plan, because marketing success isn’t about who shouts the loudest. It’s about who listens best to their data. That’s why Meta’s Conversions API is an indispensable tool for marketers worldwide.
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Missguided
+27 (21) 180 2560
