Logistics and Transport
the number of dealership visits before a purchase – down from 8 before COVID-19 (CarWow).
Customers may expect their parcel deliveries within hours after placing their orders and updates.
The logistics market is one of the fastest-growing markets, expected to hit $12 trillion by 2023.
With the right technology, mail, postal services, automotive and freight and delivery services can speed up manual business processes, and increase the level of service within your business.
As the world of logistics and transport becomes increasingly complex, businesses must find ways to streamline their operations and deliver an exceptional customer experience.
Improving the customer experience remains a key strategy for growth within the transport industry - from delivery notifications to customer service queries, engage on the channels most convenient for your customers.
Alert your customers when a package is due for arrival on their preferred messaging channel. Let your customers reschedule delivery times on the go. Enable customers to choose delivery times or pick-up locations to improve customer services.
What the customer really wants is a car-purchasing process that is personalised and fun. From connected cars to connected customers, we have the tools to ensure you stay connected to your drivers.
Whether you're connecting customers to their dream car or improving fulfilment - automate your marketing campaigns with segments and workflows whilst keeping campaigns hyper-personalised.
Mobile Marketing CloudThe AA uses SMS to provide essential case-related information to customers in a quick, easy, and cost-effective manner, allowing customers to respond.
South Africa's leading smart logistics company Pargo makes use of SMS technology to enhance its customer experience.
SMS keeps drivers connected at all times. The BMW Group uses our SMS gateway solution for their ConnectedDrive services.
Interact with your customers through their preferred channel via one Agent Inbox, or automate your conversations with a chatbot.
Meet your target audience on the channels that they use for a personalised and improved customer journey. Think of channels like SMS, WhatsApp, Facebook Messenger and more.
Automate your conversations with AI chatbots.
In today’s fast-paced world, customers expect instant, seamless service. Whether it’s tracking an order, scheduling an appointment, or managing a return, businesses are under pressure to deliver quick and accurate responses, without driving up costs or overloading their teams. Templated AI agents, powered by agentic AI, are stepping in to meet this challenge.
Chatbots have been a valuable tool in the automation journey, helping businesses handle simple tasks and provide instant responses to customers. However, as customer expectations evolve and business operations grow more complex, chatbots are no longer enough. The future lies in virtual agents: intelligent, autonomous systems that go beyond the limitations of chatbots to deliver seamless, personalised, and efficient interactions. This isn’t about choosing between two tools; it’s about embracing the natural evolution of automation. In this blog, we’ll explore how virtual agents differ from chatbots, why they represent the next step forward, and what they can deliver for your business.
The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the web shop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.
An AI platform isn’t just another tool you purchase. It’s the foundation on which your organisation operates and innovates. The choices you make today will shape how you work in the future. While you may start with just a few agents supporting specific use cases, over time more processes will be taken over by agents. That’s why it’s critical to ensure the foundation you lay now is cohesive, scalable, and backed by solid governance and compliance.
The live events industry - from sports matches to festivals and concerts - is under pressure. Fans demand more, technology evolves constantly, and internal teams are stretched thin. In this shifting landscape, AI agents aren't here to replace people, but to amplify them - bringing structure, speed, and clarity where it's needed most.
AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.
In a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customisable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realise could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.
Are your customer communication tools keeping up with today’s fast-changing expectations? In a world where seamless, personalised interactions are the norm, choosing the right AI platform has never been more critical. What was once an operational concern for service or marketing departments has now become a core strategic issue for leadership teams. In customer experience focused industries like e-commerce and travel the question is no longer just about improving efficiency, it’s about staying competitive in a market where customer expectations evolve daily.
In today's competitive digital landscape, data isn't just helpful - it's essential! Tracking data and measuring the results of your marketing efforts should be a vital step in every marketing plan, because marketing success isn’t about who shouts the loudest. It’s about who listens best to their data. That’s why Meta’s Conversions API is an indispensable tool for marketers worldwide.
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