Charities
estimated registered NGOs in South Africa varying in size and operating in the formal and informal economy.
of charities have deployed digital to speak to new audiences since COVID-19 pandemic (The Charity Digital Skills Report 2021).
of charities now have a digital strategy in place (The Charity Digital Skills Report 2021).
of all donations were digital in 2020 and this is likely to increase again in 2021 (Global Trends in Giving survey 2020).
NGOs need strong engagement with their local community and CM.com helps them do that. Cloud software such as Mobile Marketing Cloud enables NGOs to personalise their beneficiaries interactions, to be more relevant and increase engagement.
Engage your beneficiaries using messaging channels such as SMS, WhatsApp, and Facebook Messenger to offer more accurate advice about effectively managing cropping and crop disease.
During the COVID-19 pandemic, many people were turning to non-government organisations for healthcare information, resources and support. You can scale to meet those needs by offering access to important information using messaging channels and chatbots.
Build relationships with your donors and volunteers by reaching them on the communication channels they prefer.
Make it simpler for people to contact you and donate, by enabling short codes (which are easy to remember), SMS and WhatsApp messaging support to inspire action for social change.
Communications PlatformFrom creating awareness to attracting donations, charity marketing may be difficult until now. With the use of mobile landing pages, you can easily add rich media and form fields to drive fundraising, stimulate interest in events, and encourage beneficiary interaction.
With a smart combination of text messaging, mobile payment and chatbots, Cordaid makes it easier for people to donate. Increasing donations by 50% for better education for children in Africa.
With Mobile Marketing Cloud, Assistance Dogs Netherlands Foundation communicates with volunteers, creates campaigns easier, and saves time through automation.
In today’s fast-paced world, customers expect instant, seamless service. Whether it’s tracking an order, scheduling an appointment, or managing a return, businesses are under pressure to deliver quick and accurate responses, without driving up costs or overloading their teams. Templated AI agents, powered by agentic AI, are stepping in to meet this challenge.
Chatbots have been a valuable tool in the automation journey, helping businesses handle simple tasks and provide instant responses to customers. However, as customer expectations evolve and business operations grow more complex, chatbots are no longer enough. The future lies in virtual agents: intelligent, autonomous systems that go beyond the limitations of chatbots to deliver seamless, personalised, and efficient interactions. This isn’t about choosing between two tools; it’s about embracing the natural evolution of automation. In this blog, we’ll explore how virtual agents differ from chatbots, why they represent the next step forward, and what they can deliver for your business.
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Are your customer communication tools keeping up with today’s fast-changing expectations? In a world where seamless, personalised interactions are the norm, choosing the right AI platform has never been more critical. What was once an operational concern for service or marketing departments has now become a core strategic issue for leadership teams. In customer experience focused industries like e-commerce and travel the question is no longer just about improving efficiency, it’s about staying competitive in a market where customer expectations evolve daily.
In today's competitive digital landscape, data isn't just helpful - it's essential! Tracking data and measuring the results of your marketing efforts should be a vital step in every marketing plan, because marketing success isn’t about who shouts the loudest. It’s about who listens best to their data. That’s why Meta’s Conversions API is an indispensable tool for marketers worldwide.
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