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de1001c4e40b0194bbe57fe3d66e6f4d Tue, 27 Dec 2022 11:45:00 +0100 https://www.cm.com/en-za/blog/4-martech-trends-set-to-reshape-how-we-connect-with-customers/ 28553d632e33d4174832b014e6bd5520 Tue, 20 Dec 2022 07:21:00 +0100 https://www.cm.com/en-za/blog/how-to-improve-customer-service-with-call-deflection/ 6ae129ebfe6c98d3f165c447e16e377d Wed, 14 Dec 2022 09:51:49 +0100 https://www.cm.com/en-za/blog/low-code-vs-no-code-whats-best-for-your-organisation/ a7f0fa60dc1739d41ba3f24d7928c2e2 Wed, 14 Dec 2022 09:42:51 +0100 https://www.cm.com/en-za/blog/intro-to-rcs-messaging-for-marketers/ 70a2b7923723f010f2573531a1459a0e Thu, 08 Dec 2022 13:47:01 +0100 https://www.cm.com/en-za/blog/chatbot-examples-industries/ 5db16ed912c9a79f1f78b6f703b9c1a3 Thu, 08 Dec 2022 09:46:11 +0100 https://www.cm.com/en-za/blog/sms-30-years-old-30-facts-through-ages/ 47a2a7af3c33dbea12399d12bfbbb168 Mon, 05 Dec 2022 12:00:00 +0100 https://www.cm.com/en-za/blog/digital-marketing-trends-for-2023/ 32e6ab4195a49af081f8b4ca96419202 Wed, 30 Nov 2022 08:53:00 +0100 https://www.cm.com/en-za/blog/mobile-marketing-mistakes-to-avoid-next-year/ bbd7ad0a21e76f5e1491f1e77c159e44 Mon, 21 Nov 2022 10:23:00 +0100 https://www.cm.com/en-za/blog/go-with-the-flow-heres-how-internal-knowledge-base-chatbots-improve-business-operations/ 349480db47d6e63b0f5725cbc7e0bf4e Thu, 17 Nov 2022 14:00:00 +0100 https://www.cm.com/en-za/blog/digital-marketing-trends-in-financial-service-industry/ 7d28fc59953a3fec11ba883d37b831ea Wed, 16 Nov 2022 12:05:02 +0100 https://www.cm.com/en-za/blog/customer-service-trends-2023/ 4147b369d2e3425e2adf94c14879691b Wed, 16 Nov 2022 09:16:52 +0100 https://www.cm.com/en-za/blog/migrating-whatsapp-for-business-to-cmcom/ c92fefe89ccb88b5d78e2420407c5ec4 Thu, 10 Nov 2022 09:34:00 +0100 https://www.cm.com/en-za/blog/what-can-an-ai-chatbot-app-do-for-your-customer-call-centre/ 48207255c105bdfb88499e22ddac4ca8 Wed, 02 Nov 2022 06:44:00 +0100 https://www.cm.com/en-za/blog/get-the-perfect-practice-the-role-of-whatsapp-in-healthcare/ 71f7392a6d0fcd0ade71ef1a20c5e335 Fri, 28 Oct 2022 13:45:00 +0200 https://www.cm.com/en-za/blog/touchpoints-candidate-journey/ a00bdc135029c0134ff5eef335d8a5e4 Fri, 28 Oct 2022 11:39:54 +0200 https://www.cm.com/en-za/blog/how-popular-is-whatsapp/ fa2c2de8d040589d2498fb6f6bc8da72 Wed, 26 Oct 2022 08:52:58 +0200 https://www.cm.com/en-za/blog/ecommerce-personalization/ 55d7e5fb07952caa8261cdde22eed36d Wed, 26 Oct 2022 06:18:58 +0200 https://www.cm.com/en-za/blog/automate-marketing-activities-workflows/ ef50772249a7a7b0c6f6261bf10278dc Thu, 06 Oct 2022 13:30:00 +0200 https://www.cm.com/en-za/blog/valuable-customer-engagement-for-effective-logistics-and-durable-customer-relations/ 6ae22151134d8c05de10486307f59024 Thu, 06 Oct 2022 07:41:53 +0200 https://www.cm.com/en-za/blog/voicebot-vs-ivr-in-todays-call-centre/ dccdd25d9ef2268005a1dcb8405f65bd Wed, 05 Oct 2022 08:53:00 +0200 https://www.cm.com/en-za/blog/pages-how-we-supercharge-sms/ 17fe5aae7a86b7ab5a81752d121b4cf9 Fri, 30 Sep 2022 13:26:27 +0200 https://www.cm.com/en-za/blog/design-customise-website-chatbot/ b9ba4aedbcb49122e7e2589476ee9014 Wed, 28 Sep 2022 13:14:00 +0200 https://www.cm.com/en-za/blog/enhancing-cx-with-conversational-commerce/ e72c905a5c48ef4611998dd9434d9311 Mon, 26 Sep 2022 12:45:00 +0200 https://www.cm.com/en-za/blog/improve-order-delivery-sms-notifications/ 61339e37dde62e7d82ef40b13a0d634d Wed, 21 Sep 2022 09:37:53 +0200 https://www.cm.com/en-za/blog/how-to-create-an-electronic-signature/ 6ac8ccd46b439957ac9e59ac1d8c8d56 Wed, 21 Sep 2022 08:16:11 +0200 https://www.cm.com/en-za/blog/hybridising-live-chat-with-a-chatbot/ 669209ccc90ba6cf6230281d2c83b832 Fri, 16 Sep 2022 12:01:00 +0200 https://www.cm.com/en-za/blog/top-5-customer-support-tech-stack-essentials/ d4d409f626d1e291468e5907e23fdd8b Thu, 15 Sep 2022 09:30:00 +0200 https://www.cm.com/en-za/blog/why-engagement-on-the-right-communication-channels-is-key/ e1808c75c4420f25370bf19a91f05424 Wed, 07 Sep 2022 05:33:19 +0200 https://www.cm.com/en-za/blog/how-to-use-the-whatsapp-business-solution-in-logistics/ d81d2573ce397aab1ed177533d6e4987 Mon, 05 Sep 2022 09:51:00 +0200 https://www.cm.com/en-za/blog/voice-campaigns-top-marketing-use-cases/ 0eee09e01653f3a146b2c6d917c6e962 Fri, 02 Sep 2022 09:11:04 +0200 https://www.cm.com/en-za/blog/how-to-meet-customer-demand-on-the-move/ f5c4dd2c709d6eca2e29283cacaf55a0 Wed, 31 Aug 2022 11:51:34 +0200 https://www.cm.com/en-za/blog/email-marketing-5-fast-ways-to-grow-your-business-with-email-automation/ 59946133c2dc8358391e29d1940e923a Mon, 29 Aug 2022 17:36:00 +0200 https://www.cm.com/en-za/blog/take-flight-3-reasons-to-use-a-faq-chatbot-in-your-agency/ 1472952280843ec35ff529230fdc0eca Sun, 28 Aug 2022 19:52:00 +0200 https://www.cm.com/en-za/blog/gen-z-the-future-of-customer-service/ 4d9f721ec3915df157109b7fee375688 Wed, 17 Aug 2022 12:04:35 +0200 https://www.cm.com/en-za/blog/utilities-customer-journey-experience/ cc2aea8d9ccc724e13fe8c284d1495c5 Thu, 11 Aug 2022 05:06:03 +0200 https://www.cm.com/en-za/blog/digital-signing-improves-customer-experience/ 43f2535dbf1606cc99954b99d99e8975 Wed, 10 Aug 2022 11:56:00 +0200 https://www.cm.com/en-za/blog/why-the-whatsapp-business-solution-is-a-great-addition-to-hr-and-recruitment-software/ bcd8a8a58952f28f013c5deba174ce72 Thu, 04 Aug 2022 11:06:00 +0200 https://www.cm.com/en-za/blog/retail-and-ecommerce-mobile-marketing-trends-that-keep-on-performing/ f24258cacb3b0bfbaf8dbff12862a57f Thu, 04 Aug 2022 06:14:00 +0200 https://www.cm.com/en-za/blog/11-industry-use-cases-for-a-customer-data-platform/ 7e80f5126babaed18f68084ac4e3c89e Mon, 25 Jul 2022 00:57:00 +0200 https://www.cm.com/en-za/blog/top-5-martech-stack-essentials/ 453878930d7e214e622159d039650658 Fri, 22 Jul 2022 05:43:00 +0200 https://www.cm.com/en-za/blog/optimise-customer-conversations-instagram-direct-messages/ b1b9f65b4918b460b4873ffa92ecb0b3 Fri, 15 Jul 2022 06:06:00 +0200 https://www.cm.com/en-za/blog/live-chat-a-powerful-way-to-improve-customer-service/ dd24c4d24f629bd81119ecff3c312bb6 Wed, 06 Jul 2022 04:43:00 +0200 https://www.cm.com/en-za/blog/optimising-customer-service-with-the-right-metrics/ 0f469010721054337e8e380d40c94673 Tue, 05 Jul 2022 01:44:37 +0200 https://www.cm.com/en-za/blog/benefits-sms-marketing/ 7fd95349c6d5fa86db64dd8463f6c760 Tue, 05 Jul 2022 00:18:54 +0200 https://www.cm.com/en-za/press/cmcom-publishes-research-into-online-habits-in-south-africa/ 01ea4a6fc5aacdb1db44008000514793 Fri, 01 Jul 2022 06:01:00 +0200 https://www.cm.com/en-za/blog/how-to-get-more-leads-with-sms-and-email-marketing/ 60763903a2ce0f6ed6ce77ca846b736c Thu, 30 Jun 2022 07:38:00 +0200 https://www.cm.com/en-za/blog/mobile-marketing-cloud-mobile-service-cloud-integration/ f121420eca37c8a963366d4de83ef291 Tue, 28 Jun 2022 09:44:23 +0200 https://www.cm.com/en-za/blog/rcs-vs-sms-messaging-a-comparison/ 9a619885c61481d9c7e6a2b853584f0d Tue, 28 Jun 2022 07:28:33 +0200 https://www.cm.com/en-za/blog/moments-of-truth/ 9399e0ecff8535dd552c8f944a0ead36 Mon, 20 Jun 2022 07:11:44 +0200 https://www.cm.com/en-za/blog/why-encourage-collaborative-customer-service/ e868295fddee23a1c3bfa8e210fd163f Tue, 14 Jun 2022 05:18:52 +0200 https://www.cm.com/en-za/blog/be-ahead-of-the-game-with-3-takeaways-for-the-ecommerce-retail-industry/ 3d33fa323075a59d83f5e0df7ae62376 Tue, 14 Jun 2022 04:42:00 +0200 https://www.cm.com/en-za/blog/multidisciplinary-teams/ 4ec4c221e3482f47f392911cb49dc831 Fri, 10 Jun 2022 06:34:29 +0200 https://www.cm.com/en-za/blog/missing-analytics-data/ b2ceea51e66e51ec6827b116fab9a4d6 Fri, 10 Jun 2022 03:35:06 +0200 https://www.cm.com/en-za/press/euronext-tech-leaders/ 12689b0483d731305a0a3e77d4ee6f2c Tue, 07 Jun 2022 01:34:00 +0200 https://www.cm.com/en-za/blog/chat-apps-choosing-between-channels/ 65a5c7d85e077da6a82405ca6cfaba09 Fri, 03 Jun 2022 05:52:26 +0200 https://www.cm.com/en-za/blog/why-whatsapp-business-is-a-brilliant-ecommerce-solution/ 7dff3a8cfbdbeb6c3a423e62d0f19a8f Thu, 02 Jun 2022 22:35:00 +0200 https://www.cm.com/en-za/blog/drive-more-conversions-in-less-time-with-conversational-ai-cloud/ 6eb221b63a7dc7c823f411ef05691e7a Thu, 26 May 2022 01:32:00 +0200 https://www.cm.com/en-za/blog/chatbot-use-cases/ 3ed6f5d14e01800e8dcb62632b2e5ca2 Wed, 18 May 2022 02:39:14 +0200 https://www.cm.com/en-za/blog/enhance-live-experiences-leisure-travel/ 36904c7957fce82701882115d502d662 Tue, 10 May 2022 07:54:31 +0200 https://www.cm.com/en-za/blog/guide-on-ux-using-omnichannel-communication/ 55c563b13db9b6fafa3b2d738ede0f27 Tue, 10 May 2022 02:37:00 +0200 https://www.cm.com/en-za/blog/drawing-up-omnichannel-customer-experience-strategy/ e95f746bf356411242b49095aa05f73b Mon, 09 May 2022 07:19:09 +0200 https://www.cm.com/en-za/blog/how-to-increase-customer-retention-based-on-service-delivery-in-retail-and-ecommerce/ cc4d71d40efd4985b22fd06b9dc48e1f Mon, 09 May 2022 07:10:03 +0200 https://www.cm.com/en-za/blog/relational-approach-for-retail-ecommerce/ 869537f8b135380196db48980eb78a56 Fri, 06 May 2022 12:18:37 +0200 https://www.cm.com/en-za/blog/top-5-skills-marketing-sales/ 082b7551df18e1fd21c7f737e93dc06f Thu, 05 May 2022 07:32:11 +0200 https://www.cm.com/en-za/blog/differences-between-chatbots-and-conversational-ai/ b76d528413bd8abfb91bed621921034a Fri, 29 Apr 2022 07:50:35 +0200 https://www.cm.com/en-za/blog/5-fast-facts-about-mobile-marketing-in-the-hospitality-industry/ e81605061a86fa66192872314dd6e5de Fri, 15 Apr 2022 09:59:00 +0200 https://www.cm.com/en-za/blog/six-ways-to-show-more-empathy-in-service-conversations/ 437c6f9335cb1a1b556c44023c211103 Tue, 12 Apr 2022 13:00:53 +0200 https://www.cm.com/en-za/blog/how-can-your-customer-service-agents-achieve-inbox-zero/ c7b8f734fb44045e928288c1b124fb65 Tue, 12 Apr 2022 11:05:32 +0200 https://www.cm.com/en-za/blog/boost-sales-with-product-catalog-whatsapp/ b813b3fdb1386870b7540d80344ea2a0 Wed, 06 Apr 2022 13:49:40 +0200 https://www.cm.com/en-za/blog/why-unify-customer-data/ 681372df0bee103c8387017d7aa27986 Wed, 06 Apr 2022 08:47:32 +0200 https://www.cm.com/en-za/blog/reasons-to-use-whatsapp-for-customer-service/ 0240a991a8182aade68b67899a9b78b2 Fri, 01 Apr 2022 05:49:53 +0200 https://www.cm.com/en-za/blog/customer-conversations-it-starts-with-an-entry-point/ e1db596c0a224fe1db5ebee2e364f3f2 Wed, 30 Mar 2022 07:50:30 +0200 https://www.cm.com/en-za/blog/the-importance-of-seamless-operations-for-customer-engagement/ a8180d52d39d78096e75318a678686b6 Fri, 25 Mar 2022 08:30:36 +0100 https://www.cm.com/en-za/blog/types-of-chatbots/ 6df5af77000ecf4fdce909366a53bf1b Wed, 23 Mar 2022 13:06:33 +0100 https://www.cm.com/en-za/blog/reduce-customer-churn-rates/ ebadd01f090b2f8cdd10d1d135c79be1 Wed, 23 Mar 2022 11:03:05 +0100 https://www.cm.com/en-za/press/cmcom-completes-acquisition-of-building-blocks/ a8e59d600a33a04756e2473db37b4ddd Tue, 15 Mar 2022 03:25:00 +0100 https://www.cm.com/en-za/blog/absa-cape-epic-2022-interview-with-cmcom-rider-kate-slegrova/ b4fe97d4dcafde63d1359a10ca54bb75 Tue, 08 Mar 2022 08:48:00 +0100 https://www.cm.com/en-za/blog/customer-relationship-defines-business-model/ 2105a19b1686d72eda3584da2e6f8b29 Thu, 03 Mar 2022 08:44:50 +0100 https://www.cm.com/en-za/blog/mobile-marketing-strategies-for-travel-and-tourism-businesses/ dd582f459e28c90cb60d67c419676c41 Fri, 25 Feb 2022 07:23:14 +0100 https://www.cm.com/en-za/blog/boost-your-open-rates-with-preview-text/ 381ae7adc68df53e0ede404bedcf3fcf Tue, 22 Feb 2022 07:09:38 +0100 https://www.cm.com/en-za/press/absa-cape-epic-launches-virtual-race-office-via-whatsapp-chatbot/ d0766bdce0011c308cf7af22f218573a Thu, 17 Feb 2022 11:05:00 +0100 https://www.cm.com/en-za/blog/avoid-losing-one-third-of-your-customers-in-one-day/ 4f7295d29882513c9b26b1862bc2e70f Wed, 09 Feb 2022 10:14:39 +0100 https://www.cm.com/en-za/blog/six-ways-chatbots-can-revolutionise-retail/ 1d43ae2d0f774ae75de0f46246923909 Mon, 07 Feb 2022 04:22:04 +0100 https://www.cm.com/en-za/blog/digitise-insurance/ d09813dca53b4cec5d721f790f81fa7f Wed, 02 Feb 2022 20:29:03 +0100 https://www.cm.com/en-za/blog/customer-service-retail-wrong-about-customer-loyalty/ ad04ca55bdb8035b6a1af66c7b6955bc Tue, 01 Feb 2022 06:16:08 +0100 https://www.cm.com/en-za/press/best-ccaas-solution-and-best-conversational-commerce-solution-juniper-research/ 5bfbc46de40e9fe30f814c908280a28e Tue, 01 Feb 2022 02:15:00 +0100 https://www.cm.com/en-za/blog/transform-customer-experience-in-the-financial-services-industry-with-cmcom/ 2e7bd443a61b3927981b1778cbd30bba Thu, 27 Jan 2022 10:00:00 +0100 https://www.cm.com/en-za/blog/prepare-hyper-personalisation/ 2ee5026de687cd5b7780078469bf9ee4 Wed, 26 Jan 2022 14:33:36 +0100 https://www.cm.com/en-za/blog/create-customer-support-content/ 3e5895d0ef9051016c245bbd2baa662f Tue, 25 Jan 2022 17:34:19 +0100 https://www.cm.com/en-za/blog/ecommerce-channel-strategy/ 592b8cf0dfae8b6cbe84db6eedc9b1c5 Tue, 25 Jan 2022 07:06:09 +0100 https://www.cm.com/en-za/blog/how-sign-makes-signing-your-rental-contracts-easy-in-minutes/ 2532a4e20d3c68762c371537148aba29 Wed, 19 Jan 2022 08:01:00 +0100 https://www.cm.com/en-za/blog/how-to-succeed-with-mobile-marketing-for-real-estate/ 0f09fc350d6aee5b4e0416dd9fa4c962 Wed, 19 Jan 2022 07:44:15 +0100 https://www.cm.com/en-za/press/juniper-research-recognized-cmcom-as-established-leader-in-three-fields-in-the-conversational-commerce-market-as-a-cpaas-vendor-and-as-a-messaging-platform/ 44cc242a13d86ef862476ee613bbaf60 Wed, 22 Dec 2021 07:48:00 +0100 https://www.cm.com/en-za/blog/why-microsoft-teams-direct-routing-is-the-must-have-solution-for-your-business/ 5d623b44d97343453d34781b978bbaba Thu, 09 Dec 2021 06:57:00 +0100 https://www.cm.com/en-za/blog/how-to-use-the-whatsapp-business-solution-in-retail-ecommerce/ 686c075ac7e9c8cfd36a050a8cb54282 Fri, 03 Dec 2021 00:00:00 +0100 https://www.cm.com/en-za/blog/how-to-improve-customer-service-in-the-hospitality-industry/ ced736477974587c1ae05da57ddac875 Thu, 02 Dec 2021 10:08:01 +0100 https://www.cm.com/en-za/blog/conflict-resolution-skills/ f19bf808bef092e61328e58938dfebc5 Mon, 29 Nov 2021 12:49:28 +0100 https://www.cm.com/en-za/blog/multi-factor-authentication-use-cases/ 7e4e2cbca6abfaca351527a19bcc6030 Mon, 22 Nov 2021 12:27:47 +0100 https://www.cm.com/en-za/blog/integrated-customer-service-benefits/ 1af4f86adeac9289d8ca0359049491ba Thu, 18 Nov 2021 07:06:49 +0100 https://www.cm.com/en-za/blog/balancing-privacy-and-digital-marketing-in-the-information-age/ a9b6b8787ddb660fe84985291d7e109b Thu, 11 Nov 2021 13:03:00 +0100 https://www.cm.com/en-za/blog/what-is-proptech/ 80c8ddefe4e6cb147f20182be8f7219d Wed, 10 Nov 2021 11:40:54 +0100 https://www.cm.com/en-za/blog/sms-api-integration/ 04742b84000c7c71a29c5a631a18214b Wed, 10 Nov 2021 04:41:45 +0100 https://www.cm.com/en-za/blog/benefits-of-using-multi-factor-authentication/ 3dc19be050c4e48a514e1db087007323 Wed, 20 Oct 2021 09:22:26 +0200 https://www.cm.com/en-za/blog/chatbot-vs-live-chat/ be3a21a4f7c56e4f93e07897298105fd Tue, 12 Oct 2021 07:35:05 +0200 https://www.cm.com/en-za/blog/10-reasons-you-need-a-cdp/ 07b20f401a4886869f6ce728708e7c38 Mon, 11 Oct 2021 08:47:48 +0200 https://www.cm.com/en-za/blog/digital-certificates/ a41b74fb9cd526f9d60aa569d3d433bf Tue, 28 Sep 2021 05:14:20 +0200 https://www.cm.com/en-za/blog/flexible-marketing-strategy/ 45ed855d731e916962908fb6c1703f31 Wed, 22 Sep 2021 11:51:33 +0200 https://www.cm.com/en-za/blog/social-messaging/ e8be4f894e8b7c1896152d61f63f2914 Mon, 06 Sep 2021 02:17:00 +0200 https://www.cm.com/en-za/blog/the-4-best-types-of-marketing-communication-tools/ 929b78f18097bacfec422f1e5a17508e Sun, 05 Sep 2021 23:22:00 +0200 https://www.cm.com/en-za/blog/improve-ecommerce-customer-service-experience/ d13d406af5abf230c6f73baaba287fae Thu, 02 Sep 2021 15:16:17 +0200 https://www.cm.com/en-za/blog/how-apples-ios-15-update-will-change-email-marketing/ e81279733ff2ad348c867c4d22d40985 Thu, 19 Aug 2021 09:33:03 +0200 https://www.cm.com/en-za/blog/why-you-should-automate-your-mobile-marketing/ c9ab1c0c7009c1727d59934021761e5d Mon, 16 Aug 2021 12:19:59 +0200 https://www.cm.com/en-za/blog/8-hot-topics-in-hospitality/ c51634385587350edb5994a8c95bc974 Fri, 13 Aug 2021 05:05:11 +0200 https://www.cm.com/en-za/blog/wet-dry-signatures/ 5024da246e2b6a5b2ae64e42e374db81 Thu, 12 Aug 2021 12:24:31 +0200 https://www.cm.com/en-za/blog/a-candidate-experience-without-digital-bumps/ 10afc981adb8671c4770532f7befc453 Thu, 12 Aug 2021 10:54:17 +0200 https://www.cm.com/en-za/blog/whatsapp-qr-code-ideas-to-build-a-healthy-contact-list/ 11add6bed6e60eaf46007fadf062be46 Wed, 11 Aug 2021 05:54:00 +0200 https://www.cm.com/en-za/blog/get-started-with-interactive-whatsapp-messages/ ff53602e9d569f7c1d78f15341d43720 Tue, 10 Aug 2021 23:26:00 +0200 https://www.cm.com/en-za/blog/5-tips-chatbot/ 0880e59db5caa0ccf689b02a28c0d88b Thu, 05 Aug 2021 06:15:41 +0200 https://www.cm.com/en-za/blog/benefits-of-electronic-signature-software/ 6924fb23876ce08017f8cdbd78aaf867 Tue, 27 Jul 2021 13:58:48 +0200 https://www.cm.com/en-za/blog/voicebots-for-customer-service/ ba5f94ee19299663a1c24b819b7485da Thu, 22 Jul 2021 08:16:44 +0200 https://www.cm.com/en-za/press/recognised-major-cpaas-player-idc/ c0c35b1acd0913e2ae9587e2c5866038 Wed, 21 Jul 2021 05:29:00 +0200 https://www.cm.com/en-za/blog/whatsapp-proactive-messages-now-available/ a1a0d0693c6d07e9428643f3635d6ff2 Wed, 14 Jul 2021 09:33:03 +0200 https://www.cm.com/en-za/blog/our-top-10-whatsapp-business-greeting-tips/ 6ff987afe333ed02e634b4af9802018b Thu, 08 Jul 2021 10:32:00 +0200 https://www.cm.com/en-za/blog/the-benefits-of-voip-for-business/ 0c74f61c9e794027d6af6d127c97b913 Thu, 08 Jul 2021 10:22:00 +0200 https://www.cm.com/en-za/press/cmcom-partners-with-webber-wentzel-to-ensure-popia-compliance/ ca4fa89536552eb21800a06f7104a813 Tue, 29 Jun 2021 13:45:00 +0200 https://www.cm.com/en-za/blog/sign-documents-on-the-go-via-sms-email-or-whatsapp-business/ 0ef0a614dc4eaa576c2e8d9abc58c055 Tue, 29 Jun 2021 12:07:00 +0200 https://www.cm.com/en-za/blog/customer-service-templates-to-use-today/ f4274e40858882c6627d4f2e673939af Mon, 21 Jun 2021 11:00:50 +0200 https://www.cm.com/en-za/blog/opt-in-text-messaging/ 6ac72916bef82ccac53375b2d1070759 Mon, 21 Jun 2021 09:04:03 +0200 https://www.cm.com/en-za/press/awarded-by-frost-sullivan/ 983353f565b65f62b71d605f44f3c698 Mon, 14 Jun 2021 13:39:00 +0200 https://www.cm.com/en-za/blog/everything-businesses-need-to-know-about-integrating-instagram-messaging-via-api/ 97162dc9e3ed4aec22d0239423e82386 Thu, 03 Jun 2021 12:53:49 +0200 https://www.cm.com/en-za/blog/conversational-marketing/ 8cf496ed36a417d0d8a47aa53387ca5f Thu, 03 Jun 2021 10:52:00 +0200 https://www.cm.com/en-za/blog/sms-marketing-done-right-3-examples-we-love/ 583b1cb1467de31a77512eb29b503432 Tue, 01 Jun 2021 09:08:00 +0200 https://www.cm.com/en-za/blog/how-smart-customer-segments-boost-roi/ f8c78df09938a00fca3e66a8d3671fe2 Thu, 06 May 2021 15:25:17 +0200 https://www.cm.com/en-za/blog/how-to-win-with-ott-8-real-world-customer-service-uses/ b9e302e5a05032710f6d472bfc452daf Fri, 30 Apr 2021 09:39:43 +0200 https://www.cm.com/en-za/blog/myths-busted-for-automating-the-customer-service/ 7b1bee311a66d94616e310fa42d474c7 Mon, 12 Apr 2021 15:21:48 +0200 https://www.cm.com/en-za/blog/the-differences-between-crm-cdp-and-dmp-platforms/ 50cad32ec249328ce16485de2ea6715c Fri, 09 Apr 2021 12:51:00 +0200 https://www.cm.com/en-za/blog/10-applications-of-sms-gateway-within-a-company/ e731030c4f0d4a8f2ce36ff9a7fa03ad Tue, 30 Mar 2021 16:56:00 +0200 https://www.cm.com/en-za/blog/whatsapp-for-business-6-creative-customer-case-studies/ be09311a16f0bf4f30b688db3cff3281 Tue, 30 Mar 2021 14:30:00 +0200 https://www.cm.com/en-za/blog/a-starter-guide-to-whatsapp-message-templates-buttons/ 6831e7160be68422639ddfb2400e4fd7 Tue, 30 Mar 2021 10:45:00 +0200 https://www.cm.com/en-za/blog/how-to-opt-in-for-whatsapp-business/ eba6d707e0b064c8fea780afb8169aa6 Tue, 30 Mar 2021 07:54:00 +0200 https://www.cm.com/en-za/blog/a-vital-popi-act-requirement-two-factor-authentication/ 5fdea043ab534bb09c56c1ec717a383c Sun, 28 Mar 2021 11:24:00 +0200 https://www.cm.com/en-za/blog/why-start-with-a-chatbot/ d96b179e214d2097b0d27073ae1a9c74 Wed, 24 Mar 2021 14:02:05 +0100 https://www.cm.com/en-za/blog/customer-service-kpis/ fb2271de4b7c48f442da47b507d76fbe Fri, 05 Mar 2021 12:33:22 +0100 https://www.cm.com/en-za/blog/what-is-whatsapp-business/ f0a82960c43dbcd700b246810965ceb4 Thu, 04 Mar 2021 16:17:33 +0100 https://www.cm.com/en-za/blog/17-ways-business-messaging-enhances-your-customer-satisfaction/ bce7edc7718b1f996c2c0c18987e4f17 Thu, 28 Jan 2021 10:01:03 +0100 https://www.cm.com/en-za/blog/sign-new-ux-design-e-signatures/ cb8895429fa567146d65a3afeabf6aaf Mon, 25 Jan 2021 07:20:04 +0100 https://www.cm.com/en-za/blog/whatsapp-business-policy-update-new-opportunities/ 7804defe210c2ffa90a48988ec0f8f74 Tue, 12 Jan 2021 10:33:00 +0100 https://www.cm.com/en-za/blog/the-10-biggest-challenges-facing-todays-customer-service-manager/ f9ccfb230d68d7505be827db0d5ce6cf Thu, 17 Dec 2020 13:20:06 +0100 https://www.cm.com/en-za/blog/electronic-signature-vs-digital-signature/ fd2c1d7017e67ec669a1497fd0ce02a4 Mon, 14 Dec 2020 14:10:26 +0100 https://www.cm.com/en-za/blog/4-reasons-to-use-electronic-signatures/ f714a45cc6794fd73b9ff22df32f6c45 Tue, 03 Nov 2020 08:59:07 +0100 https://www.cm.com/en-za/blog/irrelevant-advertising-what-to-avoid-when-marketing-to-modern-consumers/ d9cab002925cec0c7550dd4d8ad615a9 Wed, 14 Oct 2020 10:37:00 +0200 https://www.cm.com/en-za/press/cmcom-acquires-e-commerce-customer-service-provider-robinhqcom/ 319b6eabf7d49b2ceb868f2497fae476 Tue, 13 Oct 2020 10:55:00 +0200 https://www.cm.com/en-za/blog/the-parts-of-customer-service-that-should-never-be-automated/ 7a5ee9748a116c8bac3ed93874a715f3 Wed, 30 Sep 2020 10:48:39 +0200 https://www.cm.com/en-za/press/introduction-mobile-marketing-cloud/ a5b8b675e9f97aedf70e0dcbf17393c5 Tue, 29 Sep 2020 08:06:00 +0200 https://www.cm.com/en-za/blog/how-to-choose-the-right-cpaas-provider/ a1a00a6ee3d120ee873f56e59d70f376 Thu, 17 Sep 2020 11:39:51 +0200 https://www.cm.com/en-za/press/circuit-zandvoort-becomes-cmcom-circuit-zandvoort/ 09c2d56a130e1196506c5a1468ccf37a Wed, 26 Aug 2020 17:30:00 +0200 https://www.cm.com/en-za/blog/whatsapp-sandbox-3-easy-ways-to-start-testing-and-developing-right-away/ 6828841f27e7e78671ee06e48ea15ce1 Tue, 25 Aug 2020 15:08:07 +0200 https://www.cm.com/en-za/blog/a-b-testing-emails/ ee7b257231559808e602d40f6e70a525 Tue, 18 Aug 2020 13:27:01 +0200 https://www.cm.com/en-za/blog/do-you-mean-customer-experience-customer-service-or-customer-care/ eb6328c854c7d4da7bb92759935dcf73 Thu, 06 Aug 2020 15:01:43 +0200 https://www.cm.com/en-za/blog/what-is-mobile-marketing/ 9be62d1868b0e18054c7638b725c6653 Tue, 28 Jul 2020 11:29:47 +0200 https://www.cm.com/en-za/blog/what-is-a-short-code-and-what-are-the-benefits/ 5750bb274377f749f161d9447d4589ab Wed, 17 Jun 2020 10:08:43 +0200 https://www.cm.com/en-za/press/cmcom-aquires-cx-company/ 80c2380612006a2a1c4d7911263ca5c5 Tue, 26 May 2020 09:49:00 +0200 https://www.cm.com/en-za/press/cmcom-expands-its-presence-in-east-africa-providing-conversational-commerce-solutions-for-kenyan-businesses/ 3ae16fb128fcd9f20320df1e390b3ef6 Fri, 15 May 2020 10:19:00 +0200 https://www.cm.com/en-za/press/cmcom-first-to-launch-rcs-in-germany/ 6f3a436ec21a9f2b94496ba209b1e968 Fri, 17 Apr 2020 08:00:00 +0200 https://www.cm.com/en-za/press/cmcom-acquires-international-ticketing-company-global-ticket/ 4ff112a7e53e84aff621668da7d312b0 Thu, 27 Feb 2020 17:31:00 +0100 https://www.cm.com/en-za/press/cmcom-opening-office-los-angeles-california/ d556f417412391b30bd7898b51344dcd Wed, 29 Jan 2020 10:59:00 +0100 https://www.cm.com/en-za/blog/rmas-whatsapp-business-virtual-assistant-simplifies-employee-compliance-for-businesses/ 5c9988a6a980b88adbbfa3e3784b45ea Wed, 15 Jan 2020 15:18:00 +0100 https://www.cm.com/en-za/press/cmcom-supports-communication-in-the-connected-vehicle/ b5b7d41cfff27e3a75fc52989ae76ade Fri, 20 Dec 2019 09:00:00 +0100 https://www.cm.com/en-za/press/cmcom-opens-southeast-asia-hub-in-singapore/ 45951b0f93231268a7092e8f79277efe Wed, 18 Dec 2019 08:55:00 +0100 https://www.cm.com/en-za/press/cmcom-expands-its-offering-with-the-introduction-of-apple-business-chat/ 21b1852ea17a1248c9f99a9954530f72 Mon, 28 Oct 2019 09:00:00 +0100 https://www.cm.com/en-za/blog/how-to-use-the-whatsapp-business-solution-in-travel-hospitality/ 92624dad6726196f3cee17f005aa264b Tue, 04 Jun 2019 11:31:00 +0200 https://www.cm.com/en-za/press/cmcom-opens-office-in-dubai/ f0d3bb62593881fc359c721aa7f7a982 Mon, 03 Jun 2019 09:00:00 +0200 https://www.cm.com/en-za/press/cmcom-becomes-dutch-grand-prix-mobile-technology-partner/ 9840d288d16aae61de745a64fdc0eab3 Tue, 14 May 2019 09:00:00 +0200 https://www.cm.com/en-za/blog/cmcom-is-mobile-technology-partner-dutch-grand-prix/ ab729b016c1969052ecea28aad9fa112 Tue, 14 May 2019 06:53:00 +0200 https://www.cm.com/en-za/blog/scaling-up-your-voice-business-globally/ e49c001ca157b4b7bf290c5c9ee78f4a Thu, 07 Feb 2019 13:18:00 +0100 https://www.cm.com/en-za/blog/5-tips-to-optimise-your-mobile-marketing/ 1af854cf373514f153d9ff7630e87b2c Thu, 07 Feb 2019 13:15:00 +0100 https://www.cm.com/en-za/blog/the-8020-rule-who-are-your-loyal-customers/ a2366321f7657f1db65f8d87c9130f28 Tue, 22 Jan 2019 14:00:00 +0100 https://www.cm.com/en-za/blog/mult-channel-or-omni-channel-differences/ c6991f586beac6c0ed41cb721f1d7f59 Fri, 21 Dec 2018 13:58:00 +0100 https://www.cm.com/en-za/blog/the-more-personalized-the-better-why-you-need-a-customer-data-platform/ d6020fe33352e2f119bb4c1ac690628d Mon, 03 Dec 2018 08:04:38 +0100 https://www.cm.com/en-za/blog/cm-takes-next-step-in-platform-high-availability/ b42a09300603a7c20b17b4e7476c0feb Mon, 03 Dec 2018 07:56:45 +0100 https://www.cm.com/en-za/blog/how-to-convince-consumers-in-a-maximum-of-160-characters/ fd1ccd1a21da87e198144c209b63a72f Mon, 26 Jun 2017 15:19:56 +0200 https://www.cm.com/en-za/blog/timing-is-key-when-is-the-best-time-to-reach-your-audience/ 2512a5add4557afd6560aa106f385bf7 Wed, 19 Oct 2016 11:12:00 +0200 https://www.cm.com/en-za/blog/how-to-format-international-telephone-numbers/ d3fede55ab7caf2b8ec4b4b8ee59954e Wed, 23 Jul 2014 11:50:00 +0200