Articles from Kiki Beekers

Oct 15, 2025 • AI

Unleashing the Power of AI: How Generative, Agentic, and Predictive AI Are Transforming Customer Experience

Artificial Intelligence (AI) has been in development for decades, but the way we use it today has changed dramatically. With the advent of ChatGPT and other applications, AI has suddenly become tangible for the general public. While it was previously used primarily for specific, often invisible applications (think fraud detection in banking or predictive maintenance in industry), it now actively assists in content creation, enhancing customer experiences, and streamlining processes. Within customer experience, three forms of AI are particularly relevant: generative, agentic, and predictive AI. In this article, we’ll break them down and explain how to leverage them effectively.

Oct 10, 2025 • AI

From Claims to Customer Questions: How AI Agents Help Insurers

The insurance industry is known for its complex processes and heavy administrative load. Fragmented communication, outdated systems, and complicated policy conditions mean that finding the right information or processing changes often takes far longer than it should. AI agents can change that. They answer questions, pull real-time data from internal systems, and seamlessly trigger processes.

Aug 08, 2025 • HALO

Never Wait on Hold Again: How Voice AI Is Transforming the Customer Experience

HALO, our Agentic AI solution, just got a powerful new upgrade: Voice. With Voice as a channel, you can fully automate phone conversations and serve customers more efficiently. No more long wait times or frustrating transfers - just fast, natural conversations between your AI agent and your customer. They speak their question, and instantly receive a spoken response. In this article, Product Marketer Tom Faas shares how HALO’s Voice is reshaping the way we think about (phone) support.

Aug 04, 2025 • AI

Why Templated AI Agents Are a Game-Changer

In today’s fast-paced world, customers expect instant, seamless service. Whether it’s tracking an order, scheduling an appointment, or managing a return, businesses are under pressure to deliver quick and accurate responses, without driving up costs or overloading their teams. Templated AI agents, powered by agentic AI, are stepping in to meet this challenge.