CM.com Unveils Improved Financial Targets and Introduces Voice AI Agents

As part of its ambition to be a European frontrunner in Artificial Intelligence, CM.com is also continuing its rapid release schedule for HALO - the Agentic AI Platform - with a new capability: Voice AI Agents. Bringing HALO's cutting-edge capabilities to telephony.

The group’s strategy will focus on the following key drivers:

• The benefits of one unified customer engagement platform.

• The opportunities presented by our Agentic AI platform HALO.

• How market trends enable CM.com to accelerate growth.

As a result, CM.com expects to deliver by 2028:

• Gross profit growth of at least 15% on an annual basis.

• Gross margin of approximately 35%.

• EBITDA margin of 12-15%.

As the focus on financial discipline continues, CM.com expects to reduce the net leverage further to levels below 2 times EBITDA and enhance its cash conversion ratio to at least 50% by 2028.

Jeroen van Glabbeek, CEO CM.com, shared: "CM.com is dedicated to providing our clients with a platform that enhances their engagement with their customers. Today’s Capital Markets Day highlights how CM.com is embarking on the next wave of growth, driven by our broad and fast development in Artificial Intelligence."

"Today CM.com launches Voice AI Agents as the latest innovation on our Agentic AI Solution -HALO. This is a good example of how our growth will come from empowering our customers to interact with clients at an unprecedented scale in a personalized way. In today’s digital age, clients can better express their needs, and businesses are eager to respond.“

The Capital Markets Day kicks off today at 14:00 CET. You can watch the livestream on our corporate website. After the event, the slide deck and a recording will be available on the website.