Tag "AI"

Aug 28, 2025 • AI

World First: AI Agent HALO supports race fans during Formula 1 Heineken Dutch Grand Prix

For the first time ever, race fans attending the FORMULA 1 HEINEKEN DUTCH GRAND PRIX 2025 will experience the power of agentic AI. Event partner CM.com is introducing its AI agent, HALO, on the Dutch Grand Prix’s digital platform. HALO integrates multiple systems, such as travel planning, camping reservations, and ticketing, to provide fans with personalized, real-time answers and actions.

Jul 10, 2025 • AI

CM.com Launches AI Voice Agent for Voice-Driven Customer Interaction

Today, we're introducing AI Voice Agents: smart voice assistants that automatically handle customer inquiries and are available 24/7. This launch expands on our previously released Agentic AI platform HALO. With these fully automated voice assistants, organizations can handle customer inquiries naturally around the clock - without wait times or menu options.

Jun 24, 2025 • AI

CM.com launches Resale Platform: secure resale of tickets

CM.com introduces a new Resale Platform. With this platform, event organizers can offer their attendees the option to easily and securely resell purchased tickets through the organizer's own platform. This means that, in addition to regular ticket sales, the resale of second-hand tickets remains fully managed by the event organizer.

Jun 17, 2025 • AI

CM.com and FORMULA 1 HEINEKEN DUTCH GRAND PRIX continue partnership through to final race in 2026

The partnership between CM.com and the Formula 1 Heineken Dutch Grand Prix has been extended through 2026. As an Event Partner, CM.com will continue to play a key role in enhancing the digital fan experience at Netherlands' biggest sporting event.

CM.com press release shopping awards winners

Mar 29, 2024 • AI

YourSurprise Secures a Top Three Spot at the Shopping Awards

Breda – In a period of fast pacing innovations, YourSurprise is rewarded by a top three spot of the Shopping Award for their Generative AI case powered by the Engagement Platform of CM.com. This recognition highlights the amazing commitment of YourSurprise to embrace the latest innovative developments and setting new benchmarks in customer service for the future.

Engagement platform generative ai engine

Sep 15, 2023 • AI

CM.com Celebrates Launch of Generative AI Engine: Revolutionizing Customer Engagement

Breda, Netherlands, September 15, 2023 - CM.com, a global leader in conversational commerce solutions, is pleased to announce the successful launch of its innovative Generative AI capabilities. This release represents the latest advancement in CM.com’s ongoing AI investment efforts.

Jul 12, 2023 • AI

DFS Revamps Online Customer Experience With CM.com’s AI-Powered Chatbot Technology

The partnership sees DFS integrate the ‘Sofia’ chatbot into their online customer service.

Generative ai press release with conversational ai cloud

Jun 21, 2023 • AI

CM.com is Launching Advanced Cross-Product Generative AI Capabilities

Breda, Netherlands, June 22, 2023 - CM.com, a global leader in conversational commerce solutions, is excited to kickstart its new cross-product Generative AI platform with a group of 10 of its leading customers.

Apr 12, 2023 • AI

CM.com integrates Generative AI into its platform to increase efficiency for business users

CM.com introduces major updates to its conversational AI platform, Conversational AI Cloud, and its CCaaS solution, Mobile Service Cloud. The new features include Generative AI for generating conversational content, a completely overhauled intent classification recognition engine, and conversation summaries from bot to human.

Nov 29, 2022 • AI

Almost Half of Society Would Rather Call Customer Service Than Their In-Laws

Almost half of the respondents (48%) prefer to call customer service over their in-laws. The relationship with the in-laws is worst in France and the US: here three in four respondents prefer to call customer service.

Aug 17, 2022 • AI

Juniper recognizes CM.com as leader in CCaaS market

Juniper Research ranks CM.com, the market leader in cloud software for conversational commerce, as a leader in the Contact Center-as-a-Service (CCaaS) market.

Jul 13, 2021 • AI

CM.com Awarded by Frost & Sullivan for Delivering Next-level Conversational Experiences

By combining rule-based and AI technologies, Conversational AI Cloud provides highly effective services that enrich both the user and employee experience.

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