Pricing

Conversational Channels

Provide your customers with on-the-go access to your business via all their favorite conversational channels.

Pricing

Packages Messaging Subscriptions

Go

Easily connect with customers on their preferred channel and kickstart your interactive journey.

Basic

Expand your reach and add extra channels to meet customers where they are for the best experience.

Advanced

Scale up your conversational strategy, and engage your audience anytime, anywhere.

Pro

Rely on our platform to provide a great customer experience on any relevant channel.

1. Choose Your Subscription Package

Incl. 1 profile

Free

Connection via HTTP endpoint
Expert managed global routing
Multichannel fallback
Global regulation filter
Real-time status updates via webhooks
CM.com Safeguard Basic
Platform Tools & Insights
Support via email

Basic

Incl. 5 profiles

€129 per Month

All Go features included
50 messages / second throughput
Unique reference generator
Connect via mail-to-text
Support via email & phone

Advanced

Incl. 15 profiles

€399 per Month

All Basic features included
100 messages / second throughput
Connection via SMPP (up to 10)
Access to high-priority processing
Phone number sanitization
CM.com Safeguard Enterprise
Customized Media Retention Period
Support via email, phone & Live Chat

Pro

All Advanced features included
Throughput tailored to your needs up to 1000 messages / secon
Connection via SMPP (unlimited)
Direct operator routes
Customized routes
Two-way encrypted connection (SSL)
Support via email, phone, Live Chat & dedicated Account Manager

Discuss Possibilities

All Our Messaging Subscriptions Include:

Platform tools and insights: providing access to message logging, messaging analytics, conversational analytics, and channel configuration and management.
Seamless integration with our Engage Platform, streamlining the messaging process.
Support: access to our knowledge center, emergency monitoring through our Network Operations Center (NOC), and an online status portal.
SMS as a channel: use it as a main messaging channel or as a fall-back channel to ensure your message gets delivered (SMS transaction costs apply)

*Sending WhatsApp messages may incur extra costs (see here).

Available Channels

2. Pick the Pricing Model to Match Your Needs

Choose How Your Traffic Is Counted

Monthly Active Users

Perfect for continuous engagement within a month with your customers. This model counts unique users with whom messages were exchanged within a calendar month.

Conversations

Ideal for one-time chats with different customers with a clear start and end. This model counts all 24-hour windows messaging sessions to a unique user.

Messages

Optimal for your needs to send out single messages with limited responses. This model counts all outbound (MT) and inbound (MO) messages.

Bundles Pricing

Best Price for Your Recurring Traffic

*** Pricing is based on annual billing. Monthly invoicing includes an additional 5% fee. This doesn't include channel-based costs. Messages above bundle are invoiced following Pay-As-You-Go pricing.
***Not sure about the right bundle for your business? Ask our team to help you!***
MONTHLY ACTIVE USERS	Monthly Fee***	CONVERSATIONS	Monthly Fee***	MESSAGES	Monthly Fee***
MONTHLY ACTIVE USERS	Monthly Fee***	CONVERSATIONS	Monthly Fee***	MESSAGES	Monthly Fee***
Up to 500	€ 124,95	Up to 1000	€ 93,45	Up to 10000	€ 93,45
Up to 1000	€ 187,95	Up to 2500	€ 166,95	Up to 25000	€ 166,95
Up to 2500	€ 346,50	Up to 5000	€ 252,00	Up to 50000	€ 252,00
Up to 5000	€ 525,00	Up to 10000	€ 357,00	Up to 100000	€ 357,00
Up to 10000	€ 766,50	Up to 25000	€ 661,50	Up to 250000	€ 661,50
> 10000	Contact us for custom pricing	> 25000	Contact us for custom pricing	> 250000	Contact us for custom pricing

*** Pricing is based on annual billing. Monthly invoicing includes an additional 5% fee. This doesn't include channel-based costs. Messages above bundle are invoiced following Pay-As-You-Go pricing.

Not sure about the right bundle for your business? Ask our team to help you!

Pay-As-You-Go Pricing

Ideal for flexible usage

MONTHLY ACTIVE USERS	CONVERSATIONS	MESSAGES
MONTHLY ACTIVE USERS	CONVERSATIONS	MESSAGES
€ 0,30 per user	€ 0,12 per conversation	€ 0,009 per message

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Please check your spam or click 'Resend'.", "verify_description": "Hi {name}, Please enter the code from the mail we have sent to the following address {email}", "verify_title": "You've Got Mail." }, "error_body": "Please try again. If you keep seeing this, click “Contact Support”, then our support team will help you.", "error_code": "Error code:", "error_title": "Unable to Process Your Request", "has_account": "Already have an account?", "logged_in_body": "It seems you already have a CM.com platform account. You will be automatically redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "logged_in_body_to_app": "the {app} App", "logged_in_body_to_platform": "CM.com Platform", "phone": { "popover": "We will send a One Time Password to verify this mobile phone number. You can change this number at any time in your CM.com account settings.", "resend_otp_text": "Didn’t receive the password? Click 'Resend'", "send_voice_otp": "We'll send you the password via a voice call" }, "reseller": { "thanks_body_to": "'get started' page" }, "resend_otp": "Resend", "send_otp": "Send", "sending_otp": "Sending", "sign_in": "Log In", "thanks_body": "You have successfully created an account on the CM.com platform. You will automatically be redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "thanks_body_to_app": "{app} App", "thanks_body_to_platform": "CM.com platform", "thanks_title": "Thank You", "title": "Discover the Possibilities of the CM.com Platform for Your Business", "title_app": "Get started with {app}", "try_again": "Try again", "verify_description": "Enter your mobile phone number to receive your six-digit One Time Password", "verify_otp": "Verify", "verify_title": "Verify Mobile Phone Number" }, "sending": "One moment please...", "submit_failed": "Something went wrong, please try again.", "technical_issue": "We ran into an issue loading the form. Please try again" }" title="Interested? Contact us" url="https://www.cm.com/ajax/form/0277d3bd/" validation-url="https://www.cm.com/ajax/validation/form/0277d3bd/">