messaging analytics icon
Messaging Analytics

Real-Time Messaging Analytics That Matter

Get detailed insights, data and reports about your SMS campaigns and track the success of every text message you send.

messaging analytics hero

Game-Changing Insights for Smarter SMS Campaigns

Measure With Real-Time Reports and Data

Quality Controls

When sending One Time Passwords, it's important for the password to arrive quickly. Thanks to our quality checks, you will know if one of them doesn’t reach its recipients and why.

Telephone Numbers Up-to-Date

How up-to-date is the phone number database for sending Mobile Marketing messages? With our Conversion API, you will know when a message reaches its target and react accordingly.

Delivery Time and Delivery Rate

Something urgent or exciting just happened? Therefore, you have sent an alert or a notification to all who need to know. Analytics will enable you to find out if the information delivered.

Detailed Insights With Messaging Analytics

Messaging Analytics offers aggregated and detailed insights into SMS communications and real-time trends, so you can adapt your mobile strategy directly. It provides views into the status and performance of your electronic communications.

Messaging Analytics saves time, eliminates unnecessary processes and simplifies procedures and automatisation.

Discover everything you can do with Messaging Analytics!

  1. Instantly recognise possible bottlenecks in SMS traffic

  2. Easily gain insight into trends, delivery rates and speed

  3. Save time and eliminate unnecessary processes

Messaging Analytics Is Included in Our SMS Gateway API

Whenever sending SMS batches, you can use all added features and will only be charged the standard SMS pricing. The app is available and pre-installed in your platform account. Messaging Analytics can be found under ‘My Apps’ in the platform.

Discover Our SMS Gateway

Number of Involved Reports

Make insights into the number of involved reports over various periods of time (past 52 weeks, 30 days, 7 days and 6 hours). Within these views, breakdowns by country and operator can be seen

Delivery Rate

Shows both the delivery rate for successfully delivered messages and a view in absolute numbers. At the user level, it additionally shows the most important reasons why message delivery fails (*error mapping*). With this information, both routing and the telephone number database can be improved.

Delivery Speed

Delivery speed gives the average time in seconds required for the message to be received by the end user's mobile device. This is essential for time-sensitive messages and One Time Password codes with short expiration times.

Conversion Rate

Search, find and optimize your mobile transactions by implementing the Conversion API. With it, you can achieve the best total overview of your campaigns' success and measure ongoing messaging traffic.

Get Started With Our Business Messaging Platform

Benefit from our Business Messaging API with all the tools and features to enrich your message. Make your customers happy, send them delivery notifications, booking confirmations, appointment reminders, and more, at the moment it matters. Discover all the possibilities.

Discover Our SMS Gateway
Privacy Policy<\/a>","required":true},{"name":"agreement_custom_1","label":"I want to subscribe to CM.com's monthly newsletter","required":false}]" form-hash="0277d3bd" default-country="HK" rules-url="https://www.cm.com/ajax/validation/rules/form/0277d3bd/" :prefilled="false" :store-in-session="false" thank-you-text="<p>Thanks for your request. We will reach out to you as soon as possible.</p>" :translation="{ "almost_there": "Almost there", "block": { "privacy_policy": { "label": "I accept the {policy}", "link_policy": "Privacy Policy" } }, "block_cta_value": "Contact Us Now", "block_title": "Talk to Us", "blog": { "accept": "I accept to receive the monthly newsletter", "email": { "label": "Email", "placeholder": "you@company.com" }, "subscribe_btn": "Subscribe" }, "defaults": { "address_line1": { "label": "Street + house number", "placeholder": "Street + house number" }, "address_line2": { "label": "For the attention of", "placeholder": "For the attention of" }, "bank_holder": { "label": "Bank Holder Name", "placeholder": "Name of the holder of the bank account" }, "bank_name": { "label": "Bank Name", "placeholder": "Name of your bank" }, "bic": { "label": "Bank Identification Code (BIC)", "placeholder": "Your BIC" }, "button": "Submit", "city": { "label": "City", "placeholder": "City" }, "company_name": { "explanation": "explanation", "label": "Company", "not_listed": "My company is not listed here", "placeholder": "Company name", "search_text": "Start typing to search for your company name", "searching_text": "Searching" }, "country": { "label": "Country", "placeholder": "Country" }, "dropdown": { "placeholder": "Select option" }, "email": { "additional": "Please use your business email address", "label": "Email", "placeholder": "you@company.com" }, "email_business": { "label": "Business Email", "placeholder": "Business Email" }, "first_name": { "label": "First Name", "placeholder": "First name" }, "help_message": { "label": "Message", "placeholder": "How can we help you? We will be in touch." }, "iban": { "label": "International Bank Account Number (IBAN)", "placeholder": "Your IBAN" }, "industry": { "label": "Industry", "placeholder": "Industry" }, "job_title": { "label": "Job Title", "placeholder": "Customer Service, Development, Marketing & Sales" }, "key_industry": { "label": "What industry is your company operating in?", "placeholder": "Select your companies industry" }, "key_product": { "label": "What product are you interested in?", "placeholder": "Select your product of interest" }, "last_name": { "label": "Last Name", "placeholder": "Last name" }, "mobile_phone_number": { "explanation": "explanation", "label": "Mobile Phone Number", "placeholder": "Mobile phone number" }, "name": { "label": "Name" }, "otp": { "explanation": "explanation", "label": "One Time Password" }, "phone_number": { "label": "Phone Number", "placeholder": "Phone number" }, "privacy_policy": { "label": "I accept the {policy}", "policy": "Privacy Policy" }, "product": { "label": "Product", "no_results": "No results found.", "placeholder": "What product are you interested in?" }, "salutation": { "label": "Salutation", "placeholder": "Salutation" }, "street_address": { "label": "Street Address", "placeholder": "Street address" }, "sub_area_1": { "label": "Sub-area line 1", "placeholder": "Sub-area line 1" }, "sub_area_2": { "label": "Sub-area line 2", "placeholder": "Sub-area line 2" }, "terms": { "privacy": { "label": "I accept the {terms} and {policy}" } }, "terms_policy": { "policy": "Terms and Conditions" }, "thank-you": "<p>Thank you for subscribing!</p>", "zip_code": { "label": "Zip Code", "placeholder": "Zip code" } }, "hang_in_there": "Hang in there", "logged_in_title": "Hey {name}!", "option": { "key_industry": { "industry_charities": "Charities", "industry_financial_services": "Financial Services", "industry_government_education": "Government & Education", "industry_healthcare": "Healthcare", "industry_leisure_travel": "Leisure & Travel", "industry_logistics_transport": "Logistics & Transport", "industry_professional_services": "Professional Services", "industry_retaile_commerce": "Retail & E-commerce", "industry_technology_media": "Technology & Media", "industry_utilities_telco": "Utility & Telecommunications", "no_key_industry": "Other" }, "key_product": { "caic": "Conversational AI Cloud", "channels": "Other Channels", "halo": "HALO", "mmc": "Mobile Marketing Cloud", "msc": "Mobile Service Cloud", "other": "Other", "otp": "One Time Password", "payments": "Payments", "sign": "Sign", "sms": "SMS", "ticketing": "Ticketing", "voice": "Voice", "whatsapp": "WhatsApp" } }, "prefilled": "This form is prefilled using your CM.com profile", "preparing_account": "Preparing your account", "product": { "groups": { "communication_channels": "Communications Platform", "other_products": "Other Products", "payments": "Payments Platform", "solutions": "Software as a Service" } }, "register": { "call_otp": "Resend", "company": { "label": "Company", "placeholder": "Company name" }, "contact_support": "Contact Support", "contact_support_question": "While registering on the CM.com platform I received the following error code: {error}.", "continue": "Continue", "email": { "change": "<a href=https://www.cm.com/"{url}/">change", "resend_otp": "resend", "resend_otp_text": "Didn't receive an email? Please check your spam or click 'Resend'.", "verify_description": "Hi {name},<br>Please enter the code from the mail we have sent to the following address<br><br>{email}", "verify_title": "You've Got Mail." }, "error_body": "Please try again. If you keep seeing this, click “Contact Support”, then our support team will help you.", "error_code": "Error code:", "error_title": "Unable to Process Your Request", "has_account": "Already have an account?", "logged_in_body": "It seems you already have a CM.com platform account. You will be automatically redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "logged_in_body_to_app": "the {app} App", "logged_in_body_to_platform": "CM.com Platform", "phone": { "popover": "We will send a One Time Password to verify this mobile phone number.<br>You can change this number at any time in your CM.com account settings.", "resend_otp_text": "Didn’t receive the password? Click 'Resend'", "send_voice_otp": "We'll send you the password via a voice call" }, "reseller": { "thanks_body_to": "'get started' page" }, "resend_otp": "Resend", "send_otp": "Send", "sending_otp": "Sending", "sign_in": "Log In", "thanks_body": "You have successfully created an account on the CM.com platform. You will automatically be redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "thanks_body_to_app": "{app} App", "thanks_body_to_platform": "CM.com platform", "thanks_title": "Thank You", "title": "Discover the Possibilities of the CM.com Platform for Your Business", "title_app": "Get started with {app}", "try_again": "Try again", "verify_description": "Enter your mobile phone number to receive your six-digit<br>One Time Password", "verify_otp": "Verify", "verify_title": "Verify Mobile Phone Number" }, "sending": "One moment please...", "submit_failed": "Something went wrong, please try again.", "technical_issue": "We ran into an issue loading the form. Please try again" }" title="Interested? Contact Us" url="https://www.cm.com/ajax/form/0277d3bd/" validation-url="https://www.cm.com/ajax/validation/form/0277d3bd/">