Enable customers to resolve issues without speaking to a human agent
Be available to customers no matter the time of day or night
Scale your customer service support without additional operational costs
Set up and fuel your chatbot with accurate content in minutes. Conversational AI Cloud scans your website, PDFs and other knowledge sources to provide quick, accurate AI-generated answers without training, configuration or creating additional chatbot pathways.
Simply connect your website or knowledge sources and your chatbot is ready to go.
Personalize your chatbot to the tone of voice and style of your company.
Create human-like conversations and move away from rigid chatbots with AI.
Customize your chatbot's responses and control dialogue flows with an easy-to-use drag-and-drop builder, enabling you to ensure accurate, high-quality conversations for your customers.
Watch Demo VideoDesign, launch and maintain automated conversations with ease.
Utilize your existing technology stack with plug-and-play integrations.
Monitor and safeguard through pre-build conversations to ensure the right responses.
Conversational AI Cloud seamlessly integrates with our suite of service and marketing tools to create a unified experience for both your customers and team members. It effortlessly works with our Mobile Service Cloud, Customer Data Platform and more.
Our Engagement Platform has data built into its core to power intelligent, personalised and accurate conversations across all your applications and channels.
Our Engagement Platform combines our marketing and customer service solutions with advanced AI features to create seamless, personalised end-to-end customer journeys.
Our Engagement Platform integrates across all Conversational Channels, including WhatsApp and Instagram, so you can deploy your channels on any channel.
Since the launch of ‘Sofia’, customer satisfaction rates increased by 29%. We were impressed by CM.com’s hands-on approach to identifying the best solution for DFS, as well as the strength and agility of their chatbot technology and ease of use for both employees and customers.
Kai Bentley, Technology Business Partner
Gifty, our chatbot, captures and helps manage 60% of frequently asked questions, allowing live agents to focus on personalised advice. This way, we can swiftly address any inquiry, even during December, our busiest month.
Anne-Louise, Junior Conversation Designer
CM.com's customer service solution gives us the flexibility to stay ahead of the curve and communicate with our customers. This means we can respond to live chat messages via the website within 18.2 seconds on average, increasing our Happiness Rating to 89%.
Marieke van Helvoirt, General Manager
Conversational AI technology enables computers to engage in natural text conversations with customers, utilizing data, natural language processing, and machine learning to mimic human interactions. A prime example of Conversational AI in action is a chatbot facilitating instant, personalized responses to customer queries about products or services.
Learn moreAn AI chatbot is a computer program simulating human communication, widely employed in diverse online scenarios, from customer service to sales. Advances in technology have elevated chatbots from basic, rigid tools to sophisticated systems that engage users in a remarkably human-like manner.
Learn moreA Generative AI chatbot draws on input from websites, PDFs, knowledge centres and other knowledge sources to generate dynamic responses, eliminating recognition issues, ensuring a hassle-free conversational experience and preventing the need to predefine answers. Generative AI enables instant chatbot set-up and generates contextual answers based on the preferred tone of voice aligned with your brand.
A voicebot, or 'Conversational IVR,' is an AI-driven conversational agent using natural language understanding and voice recognition (speech-to-text). It interprets human speech, responding in everyday language with the help of a text-to-speech engine. Beyond familiar AI assistants, like Alexa or Siri, conversational interactive voice response (IVR) is increasingly popular in customer service as a prevalent form of conversational AI.
Learn moreArtificial Intelligence (AI) has been in development for decades, but the way we use it today has changed dramatically. With the advent of ChatGPT and other applications, AI has suddenly become tangible for the general public. While it was previously used primarily for specific, often invisible applications (think fraud detection in banking or predictive maintenance in industry), it now actively assists in content creation, enhancing customer experiences, and streamlining processes. Within customer experience, three forms of AI are particularly relevant: generative, agentic, and predictive AI. In this article, we’ll break them down and explain how to leverage them effectively.
The insurance industry is known for its complex processes and heavy administrative load. Fragmented communication, outdated systems, and complicated policy conditions mean that finding the right information or processing changes often takes far longer than it should. AI agents can change that. They answer questions, pull real-time data from internal systems, and seamlessly trigger processes.
Black Friday is a huge shopping event, drawing crowds of eager shoppers hunting for deals. But after the frenzy fades, the real challenge begins: turning one-time shoppers into loyal, repeat customers. Customer retention is vital for long-term success and post-Black Friday is the perfect time to build lasting relationships. So, how can your business retain customers post-Black Friday? In this blog, we’ll explore how to make it happen.
AI agents aren’t just shaping the future they’re transforming how companies serve and connect with their customers right now. From answering service requests instantly, to guiding shoppers through a purchase, to spotting upsell opportunities in real time, the question is no longer if you should implement AI, but how quickly you can put it to work.
An AI platform isn’t just another tool you purchase. It’s the foundation on which your organization operates and innovates. The choices you make today will shape how you work in the future. While you may start with just a few agents supporting specific use cases, over time more processes will be taken over by agents. That’s why it’s critical to ensure the foundation you lay now is cohesive, scalable, and backed by solid governance and compliance.
The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the webshop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.
Chatbots have been a valuable tool in the automation journey, helping businesses handle simple tasks and provide instant responses to customers. However, as customer expectations evolve and business operations grow more complex, chatbots are no longer enough. The future lies in virtual agents: intelligent, autonomous systems that go beyond the limitations of chatbots to deliver seamless, personalized, and efficient interactions. This isn’t about choosing between two tools; it’s about embracing the natural evolution of automation. In this blog, we’ll explore how virtual agents differ from chatbots, why they represent the next step forward, and what they can deliver for your business.
In a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customizable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realize could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.
You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.
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