Voice API
Create your own voice applications in a flexible way with easy-to-use building blocks, while remaining full control.
Build engaging voice experiences and scale and modify your call flows with a wide array of customizable features.
Benefit from significant cost savings. With our simple usage-based pricing plan you only pay for what you use.
Our Voice API Apps enable any developer to create and maintain outbound call flows. It provides the required control and flexibility to easily build your own voice applications.
Use the API from a .NET or .NET Core application
Choose your preferred programming language
Gain new insights with detailed call event data
Implement your voice functionalities with a comprehensive set of APIs or SDKs and build voice applications with our easy-to-use prefab building blocks. Use our Voice API for:
Audio notifications (billing per minute)
One Time Passwords (billing per message)
Request DTMF (billing per minute)
Our Voice API Apps are a set of pre-configured apps for outbound scenarios. Jumpstart with one of our templates, integrate quickly what you need, and get your first call out.
The Voice Management app puts you 100% in charge of your voice traffic and provides detailed insights into your usage. With your API key, you can set up calls using our Voice API, or retrieve CDRs using the CDR API.
Easily scale your Concurrent Channels and Call Setups per Second. CM.com is able to handle both your inbound as well as outbound capacity.
Get insights into detailed information about each call for anti-fraud purposes, such as timestamp, destination, surcharges, and more.
With high uptime and a redundant setup, you can rely on our highly secure and ISO 27001 certified platform with 24/7/365 support.
Voice communication remains one of the most powerful ways to engage customers, build relationships, and drive conversions. In a world where customer expectations are higher than ever, businesses need a reliable, scalable, and intelligent Voice solution to stay ahead.
Who says Gen Z and millennials don’t like to pick up the phone and call? In many cases, the telephone is the preferred customer support contact method for 69% of consumers of all ages. At the same time, Google searches for “phone number customer service” in the US have continued to increase steadily over the past five years.
Thinking of customer service, the first image that comes to mind is people with headsets in a call center. Those days are gone – with all messaging channels playing a vital role in our daily lives, the call center has evolved into a contact center. We expect to communicate with companies as we do with friends and family. Sometimes a quick chat will do, while another time you prefer a phone conversation. At CM.com we understand this. That’s why we’ve added Voice as a channel to Mobile Service Cloud: connecting customers and companies via phone, and any messaging channel. In this article, you’ll find out more about Voice in Mobile Service Cloud.
The next time you walk into your favorite brick-and-mortar clothing store, try noting the number of service interactions you encounter in a single visit. You won't get a similar experience online. It's time for multichannel retailers to reimagine the customer experience in a digital setting. Think — immersive, personalized experiences that grab shoppers' attention.
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