Customer Service
Simplify customer service processes by automating routine tasks, shortening response times, and lowering costs for more efficient support.
Improve self-service options with AI tools, allowing customers to quickly find answers on their own, reducing reliance on direct support..
Provide your customer service team with Generative AI and real-time insights, helping them resolve issues quickly and deliver excellent support.
Easily grow your customer service capacity with flexible solutions that adapt to your business needs, ensuring consistent quality during busy periods.
Chatbots used to be static and robotic. Generative AI changed all that. You can now facilitate human-like conversations in any language at scale. Technology has never been smarter and friendlier.
Watch demo videoOur AI-powered customer service solution empowers your team to quickly find the right answers to all questions and efficiently help customers via any channel.
Watch demo videoDeliver customer value from day one with a single platform
Minimise Total Cost of Ownership with unified solutions in one platform
Receive support across all applications from one centralised team
Offer a unified way of working with simple UX for all applications
A comprehensive view of data to facilitate decision-making and analysis
At CM.com, we focus on your customer service needs. We offer tools that enhance your support experience, providing prompt assistance and personalized interactions to help you build strong relationships and deliver exceptional service.
Read moreCM.com has been the perfect partner for us. Not only is the service provider reputable but the team is invested in the continued success of our business, and are as mindful as we are in achieving effective (two-way) customer communications that will last a lifetime.
For us, it's essential that all communication – whether it's a call, email, chat, social media, or WhatsApp – is managed from a single environment.
CM.com understood our issue, understood that we already had a CRM in place and that we needed a bolt-on, and were prepared to look at our bespoke requirements and work with us to deliver them. That was unique.
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away.
Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
Read more in our blogService interactions are make-or-break moments in customer relationships. Our AI-powered contact center solution empowers your team to efficiently help customers via any channel.
Say goodbye to clunky scripts. Our AI solution transforms chatbots into dynamic, human-like conversationalists—no coding needed. Elevate customer support 24/7.
Effortlessly build a chatbot tailored to your sources. Seamlessly accessible across all channels, with a smooth hand-over to live agents.
Say goodbye to juggling multiple tools and deliver seamless end-to-end customer journeys with a single platform.
Easily integrate customer service and AI tools to create a unified experience for both your customers and agents. It’s quick and easy to set up without coding.
In a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customizable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realize could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Wael Ali, our Regional Director MEA, on how these AI advancements are transforming customer interactions and enhancing the experience. With Wael's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
Your contact page is the ultimate business card for your customer service and provides a direct connection to your customer service team. It's a crucial part of the customer experience where you have the chance to significantly enhance the experience right away! To make this happen, the page needs to be well-designed. In this blog, you'll discover 8 steps you can take to make your contact page irresistible!
White Friday 2024 is just around the corner, bringing with it a great opportunity for retailers to maximize their sales. However, standing out in such a competitive event isn’t easy. Consumers expect attractive offers, fast deliveries, and top-notch customer support. In this article, we’ll show you how to simplify the purchasing process during White Friday, optimizing everything from promotions to logistics and 24/7 customer service. Discover the best strategies to ensure a seamless experience and increase customer loyalty. Don’t fall behind this White Friday!
As a member of the customer service team, you stand on the front lines of customer interaction every day. In a world where customers demand quick and personalized service, long wait times, impersonal responses, or worse, incorrect answers, can quickly drive a customer away. Your goal, however, is to connect customers with your organization and deliver the best answers and service possible. It’s incredibly satisfying to see a customer leave a conversation happier and eager to purchase your product. Your efforts can significantly enhance the customer experience, but you need the right tools to truly excel. Integrating these tools into a platform amplifies your capabilities and lets you experience the power of the platform effect.
People use chatbots for various reasons, with “productivity” as the key motivational factor. But what kind of bot do you need? They come in many forms and sizes, and to be successful, you need to think about where to apply a bot, and which kind. What do you want to achieve with the bot? In this guide, we’ll walk you through some of the most successful chatbot examples of our global customers and show you how you can use them to improve customer experience.
When you go to any event, questions might arise. How do you get there? Where can you find your tickets? And where will you stay? For some questions, you prefer instant support from the organization. Swift and smooth. In this article, we’ll show how the Formula 1 Heineken Dutch Grand Prix will always help you in the best way possible.
What’s so great about sports is that it connects all kinds of people. On the other hand, knowing no two sports fans are alike makes it challenging for sports organizations to address different fan segments. The organization behind the Formula 1 Heineken Dutch Grand Prix acknowledged this challenge and didn’t just pack the CM.com Circuit Zandvoort with their best fans. Instead, they’ve managed to enhance their fan experience right at their first racing event in 35 years. What’s more, they keep improving fan engagement year on year. Curious to know how? We’ll share five insider tips on how the Dutch Grand Prix enhanced its fan engagement before, during, and after the race.
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