Logistics & Transport

Embrace Service-Driven Logistics and Transport

Outperform the increasing customer expectations in the logistics & transport industry.

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Industries

Logistics & Transport

Logistics & Transport in Numbers

80%

To fuel growth in the industry, 80% of industry leaders are focused on improving customer experience. Yet, 85% is not able to define a differentiated customer experience (KMPG).

50%

Digital transformation is the main challenge for logistics & transport companies. Half of the companies within the industry say that's due to a lack of digital culture and training (PWC).

> 200

A global shipment can involve >200 interactions between companies and customers (Deloitte). A conversational messaging strategy is key to enable conversations when and where customers want.

2 hours

With the rapid growth in e-commerce, consumer's expectation are changing. Delivery is expected within hours, with a 24/7 zero-fiction service level next to it.

Trusted by leading brands

Optimize the Logistics & Transport Journey

How can you outperform customer expectations in the world of logistics & transport?

Watch the video to get an impression of what you can do with CM.com's solutions.

How can CM.com Help?

Elevate Your Business With CM.com

Automotive

One of the main transformations within the automotive industry is the increasing connectivity. From connected cars, to connected customers, we have the tools to make it happen.

Freight Transport

Improving the customer experience remains a key strategy for growth within the transport industry. Our solutions enable personalized customer communications like delivery notifications, customer service and conversational AI.

Postal & Parcel Services

With increasing customer expectations, parcel services need to increase customer experience and transparency. Our communication and customer service solutions provide exactly that.

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Benefit From Our Experience

DHL Parcel Benelux uses chatbot Tracy to communicate with both shippers and recipients; from businesses and consumers.

Since 2012 Chatbot Iris has been the virtual assistant that helps take the strain off ANWB’s Member Service Centre

SMS keeps drivers connected at all times. The BMW Group uses our SMS gateway solution for their ConnectedDrive services.

Mobile Service Cloud

Make it easy for your customers to get the best service across channels.

Communication Platform

Connect with customers on any communication channel.

Conversational AI Cloud

Automate customer service with AI-powered chat- and voicebots.

Mobile Marketing Cloud

Unlock your customer data and automate your mobile marketing.

Mobile Commerce Cloud

Create commercial opportunities at every conversational touchpoint.

We Understand Your Challenges

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