Automate business tasks, boost your team's productivity, and scale your business with AI agents.
Provide 24/7 support, multi-channel engagement, and personalized experiences with AI agents.
Easily monitor, control, and adjust your AI agents to align with your strategy and intervene when needed.
If you can type, you can use HALO. Anyone on your team can create, test and improve AI agents and advanced tools. Just share what you need by typing, talking or uploading a document that you want HALO to turn into an agent or tool and watch things come to life. Or start with a template and make it your own.
Discover Templated AgentsHALO goes beyond AI agents that fetch data. It calls APIs, runs code, checks approvals and handles real tasks. The best part? You don’t need to know how. It just works.
HALO learns from your website, knowledge base, documents, chat history and feedback. Combined with your tone of voice, it responds exactly the way your brand would.
HALO combines regulatory standards with agent-level transparency. Role-based access, audit logs and GDPR compliance keep your data safe while you track every AI action in real time.
There are no press-button menus, or “sorry, I didn’t get that” loops. Customers can speak or type, switch topics, interrupt or change their mind and HALO keeps the conversation going, just like a trained human would. With support for 72 languages and accents, every customer feels heard, wherever they are.
Answers instantly so customers never have to wait.
Sounds natural and understands tone, pauses and intent.
Supports 72 languages and accents for global reach
Voice AI, messaging, telephony and Contact Center Software software. All developed, owned and operated by CM.com. No complex integrations or vendor juggling. Just one smooth, end-to-end experience for your customers and your team.
We provision our own voice numbers and SIP trunks as a telecom provider. So you get reliable, high-quality calls without third-party providers.
HALO and your human agents work in the same platform. When a handover happens, your team sees the full conversation and takes over.
Backed by our CPaaS roots, channels like WhatsApp, chat, and SMS are built directly into the platform.
They don't only excell in service but also in Marketing, Sales. HR, IT, Legal and more. By Choosing HALO, you can automate meaningful workloads, and stay lean in the Age of AI.
With HALO, you can build agents that offer 24/7 support and handle queries instantly. Equipped with the right tools, they can engage in personalized conversations and perform actions.
HALO integrates with your CDP and is able to have personal conversations that guide customers to the right offer, boosting conversions and satisfaction.
HALO let's you effortlessly manage team tickets, prioritize requests, keep teams updated on progress, and create an audit trail for continuous improvement.
No need to bring your own LLMs
Your data will not be used to train LLMs
No hallucinations or prompt injections
No PII is shared with our LLMs
LLMs hosted in Europe
Want to see how HALO would work in your business? Get a tailored demo, built around your use case.
Agentic AI is a type of AI that can act autonomously to accomplish tasks. This means that AI agents can make decisions and take actions on their own, and they can even learn from themselves to improve over time.
Agentic AI can think, learn and adapt without needing constant interference or redirection. 'Agentic' means 'agent-like behavior, such as expressing agency or control on one's own behalf'.
An important component of Agentic AI are AI agents. These AI agents act as virtual employees with a certain degree of autonomy within the Agentic AI framework, designed to perform tasks on behalf of the business.
There are many types of AI agents, from agents that can help with order management to streamline services, give shopping advice to help convert and boost sales, and much more. And there is no real limit to how many AI agents a business can create..
So, how does one control AI agents? First, with a platform that has governance or quality assurance options, by setting clear objectives, and implementing role-based access. This makes sure that there is no unauthorized use possible with the AI tooling. And secondly, by actively monitoring the performance of the AI agents. Use dashboards to keep track on behavior and results, and tweak the AI agents accordingly to make sure everything works seamlessly and results keep improving.
In Dubai’s fast-paced real estate market, companies receive hundreds of property inquiries every day. Buyers expect instant answers about availability, pricing, financing options, and next steps, often outside business hours and in multiple languages. For real estate agents, this creates an enormous workload: qualifying leads, answering (repetitive) questions, scheduling viewings, and chasing prospects who have become unresponsive. Without automation and the right workflows, real estate companies risk losing both efficiency and valuable opportunities. HALO, CM.com’s Agentic AI-powered platform, can transform these processes by streamlining the entire workflow. Besides, AI-agents work 24/7, deliver human-like responses, and handle inquiries instantly. They qualify leads, streamline routine tasks, and free up real estate agents to focus on what really matters: closing deals and building stronger client relationships.
The way consumers search for and process information online is rapidly changing thanks to AI. Where we used to type in search terms, scroll through dozens of results, and manually filter them, we are now getting used to having conversations. With ChatGPT, Google’s AI features, and other assistants, answers come faster and are more relevant. That same way of interacting is now taking over e-commerce at high speed. For retailers, this is the moment to step in: the webshop as we know it—where customers have to actively search themselves—is giving way to personal conversations that directly lead to action.
Chatbots have been a valuable tool in the automation journey, helping businesses handle simple tasks and provide instant responses to customers. However, as customer expectations evolve and business operations grow more complex, chatbots are no longer enough. The future lies in virtual agents: intelligent, autonomous systems that go beyond the limitations of chatbots to deliver seamless, personalized, and efficient interactions. This isn’t about choosing between two tools; it’s about embracing the natural evolution of automation. In this blog, we’ll explore how virtual agents differ from chatbots, why they represent the next step forward, and what they can deliver for your business.
An AI platform isn’t just another tool you purchase. It’s the foundation on which your organization operates and innovates. The choices you make today will shape how you work in the future. While you may start with just a few agents supporting specific use cases, over time more processes will be taken over by agents. That’s why it’s critical to ensure the foundation you lay now is cohesive, scalable, and backed by solid governance and compliance.
In a world where AI agents are becoming the norm, the real challenge isn’t understanding what they can do but imagining how they can work for you. AI Agents are more than just automation tools; they’re customizable digital colleagues, ready to take on roles tailored to your unique business needs. The possibilities are endless, but it’s not always easy to know where to start. It's time to spark your creativity. From streamlining niche processes to handling tasks you didn’t even realize could be automated, AI Agents can integrate seamlessly into your team. Here are some fresh ideas to inspire your next digital colleague.
You start with one agent, and before you know it, you will have an entire agentic workforce! Plan ahead and future-proof your AI endeavors with seamless integrations and monitored control.
AI innovations in customer service are emerging more rapidly than ever before, especially with the latest addition of Agentic AI and it’s AI Agents. We spoke with Wael Ali, our Regional Director MEA, on how these AI advancements are transforming customer interactions and enhancing the experience. With Wael's expertise and vision, discover the future of customer service and what it means for businesses today. Whether you're an AI enthusiast or just curious about the future, you won't want to miss these engaging insights!
Looking for a smart and capable employee that never sleeps? A little helper that can take over all your menial and repetitive tasks to make your life a little easier? One that will continuously learn and improve itself to keep assisting you the best it can? This may sound like a dream (and an unrealistic one at that), but it's much closer to reality than you might realize! Discover Agentic AI!
AI agents are your virtual helpers. Digital employees designed to perform specific tasks within an Agentic AI framework. What type of tasks? Pretty much anything you can think of: Analyzing data, writing emails, automating cancel or renewal processes, creating tickets, and so on and on and on. But how do you create these AI agents? Let us show you how.
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