<![CDATA[Inside CM.com]]> https://www.cm.com/en-ae/ en Sat, 01 Nov 2025 11:31:15 +0100 <![CDATA[AI-agents in real estate: how to convert more leads and streamline the buyer journey]]> https://www.cm.com/en-ae/blog/ai-agents-in-real-estate-streamline-inquiries-and-deliver-a-better-buyer-experience/ 8a681c5f29262f6b644d86e8a4304ed1 Mon, 13 Oct 2025 12:07:00 +0200 <![CDATA[AI Agents: The Accelerators of Conversational Commerce]]> https://www.cm.com/en-ae/blog/ai-agents-the-accelerators-of-conversational-commerce/ 69223a593ea80442ca5e4dbd5c10fef4 Thu, 18 Sep 2025 08:07:51 +0200 <![CDATA[From Chatbots to Virtual Agents: The Natural Evolution of Customer Interaction]]> https://www.cm.com/en-ae/blog/chatbots-vs-virtual-agent/ b578003cddc0ab24131035abd388703c Tue, 16 Sep 2025 09:28:43 +0200 <![CDATA[From Selection to Success: How to Choose the Right AI Platform]]> https://www.cm.com/en-ae/blog/from-selection-to-success-how-to-choose-the-right-ai-platform/ cc7020865df42e3d75645b4eead981e2 Tue, 16 Sep 2025 09:26:19 +0200 <![CDATA[How Much Data Are You Missing?]]> https://www.cm.com/en-ae/blog/missing-analytics-data/ 6381697623973b451617ae15565b5d91 Tue, 16 Sep 2025 06:55:25 +0200 <![CDATA[The Agentic AI Playbook: Unlock Ideas for Your New Digital Colleagues]]> https://www.cm.com/en-ae/blog/the-agentic-ai-playbook-unlock-ideas-for-your-new-digital-colleagues/ b793b419369f330006d48f9f295560a5 Wed, 27 Aug 2025 08:01:11 +0200 <![CDATA[CM.com Launches AI Voice Agent for Voice-Driven Customer Interaction]]> https://www.cm.com/en-ae/press/ai-voice-agent-voice-driven-customer-interaction/ d3b30ca31d895c72201fbf64fc725628 Fri, 08 Aug 2025 10:56:46 +0200 <![CDATA[Optimize Your Marketing Strategy with CM.com’s Voice Solution]]> https://www.cm.com/en-ae/blog/voice-for-marketing/ 606949e606f9fdad3d7798854a989f96 Fri, 13 Jun 2025 09:25:35 +0200 <![CDATA[How to Build AI for the Future]]> https://www.cm.com/en-ae/blog/build-ai-for-the-future/ a318d8bd0665147c8957591d5858951a Tue, 22 Apr 2025 10:22:56 +0200 <![CDATA[Chatting with the Near Future: AI's New Role in the Customer Experience]]> https://www.cm.com/en-ae/blog/chatting-with-the-near-future-about-ai/ a105d7e8f96aab911fe2fb2e5ca087e5 Wed, 19 Mar 2025 06:41:26 +0100 <![CDATA[Agentic AI Agents: Helping You Get Things Done]]> https://www.cm.com/en-ae/blog/agentic-ai-agents/ d61c6892c0aa6f59417f463af541a07f Mon, 10 Mar 2025 11:43:36 +0100 <![CDATA[How to Create AI Agents in Five Easy Steps]]> https://www.cm.com/en-ae/blog/how-to-create-halo-agents/ 45c0f1d3e3e7feda6118133231dde444 Mon, 10 Mar 2025 11:43:14 +0100 <![CDATA[Make Your Contact Page Irresistible: 8 Essential Tips for Improved Customer Service]]> https://www.cm.com/en-ae/blog/contact-page-improvements/ efd0fdbec764b55970e3d49fc22543c5 Mon, 10 Mar 2025 11:39:01 +0100 <![CDATA[Mobile Identity Services: Know Your Users]]> https://www.cm.com/en-ae/blog/mobile-identity-services/ a957176e9a044d8b64f3f73f29fa40f9 Fri, 06 Dec 2024 05:53:19 +0100 <![CDATA[Your One-Stop-Shop for Verification Services]]> https://www.cm.com/en-ae/blog/verification-as-a-service/ 45d46c3b0f39ff18c3c5abd16c519b1f Fri, 29 Nov 2024 06:18:22 +0100 <![CDATA[Turning shoppers into loyal fans: how to retain customers post-White Friday]]> https://www.cm.com/en-ae/blog/white-friday-customer-retention/ aed653ad1153084526efe553324dbbcb Fri, 22 Nov 2024 07:01:16 +0100 <![CDATA[Ads That Click to WhatsApp: What Are They and What Are the Benefits?]]> https://www.cm.com/en-ae/blog/ads-that-click-to-whatsapp/ 74fe81c6933d5004650c363bc08ef01c Mon, 18 Nov 2024 08:37:19 +0100 <![CDATA[Pushing Boundaries: The Path to Global Success]]> https://www.cm.com/en-ae/blog/crossing-boundaries/ 446ea885446fe8401b318df5e136465a Sat, 26 Oct 2024 07:59:22 +0200 <![CDATA[Prevent Text Messaging Fraud and Simplify Verification Processes With Number Verify]]> https://www.cm.com/en-ae/blog/number-verify/ a4f7e4ee048ca654d3d73c41321c3221 Thu, 24 Oct 2024 10:03:40 +0200 <![CDATA[The Art of Simplicity: Helping Your Customers Make Quick Decisions This White Friday]]> https://www.cm.com/en-ae/blog/enable-quick-decisions-during-black-friday/ a3527ef7a3302afb5aa9372f6f8e6f48 Tue, 22 Oct 2024 11:06:51 +0200 <![CDATA[Multi-Factor Authentication Use Cases]]> https://www.cm.com/en-ae/blog/multi-factor-authentication-use-cases/ 9dee3de78390ada6f431fad48dcf6596 Tue, 22 Oct 2024 10:26:25 +0200 <![CDATA[CM.com’s Journey from DIY Solutions to a World-Class Operation]]> https://www.cm.com/en-ae/blog/diy-solutions-to-world-class/ e38e0bde5b1befe437cf7b5545591c7f Fri, 18 Oct 2024 08:03:17 +0200 <![CDATA[WhatsApp Business Platform: Pricing Changes in 2024 and 2025]]> https://www.cm.com/en-ae/blog/whatsapp-business-platform-pricing/ bf00f1129fc7e65da9f7d2410da1ac45 Mon, 23 Sep 2024 00:40:41 +0200 <![CDATA[Unlock Communication Excellence With CPaaS]]> https://www.cm.com/en-ae/blog/unlock-communication-excellence-with-cpaas/ 13b87acd3a88b1737e1749c0b5b413dd Wed, 04 Sep 2024 06:29:50 +0200 <![CDATA[Customer Data Platforms: An Introductory Guide]]> https://www.cm.com/en-ae/blog/customer-data-platform-guide/ 3e0950e653ba44b0e40906b03494acb7 Sun, 18 Aug 2024 08:51:42 +0200 <![CDATA[Will You Join Me at Highstreet?]]> https://www.cm.com/en-ae/blog/will-you-join-me-at-highstreet/ 085d00998311f486855aacc7f3e48dbb Fri, 05 Jul 2024 07:15:53 +0200 <![CDATA[How to get the WhatsApp Business Green Tick Badge]]> https://www.cm.com/en-ae/blog/how-to-get-whatsapp-business-greentick/ 690a2998e070771a4fe72b37c47d3ddf Tue, 25 Jun 2024 07:31:32 +0200 <![CDATA[10 Ways to Optimize the Customer Experience With WhatsApp Business]]> https://www.cm.com/en-ae/blog/10-ways-to-use-whatsapp-business/ 68babc902ddbca7721127873fc1aa230 Mon, 24 Jun 2024 07:12:01 +0200 <![CDATA[17 SMS Customer Service Templates to Use Today]]> https://www.cm.com/en-ae/blog/customer-service-templates-to-use-today/ 20008372c9a0c006f93d8e2afa63ccb4 Fri, 21 Jun 2024 07:29:51 +0200 <![CDATA[How to Effectively Use SMS for Late Payments]]> https://www.cm.com/en-ae/blog/sms-for-late-payments/ 89c69c8b9a7a0292fa381b96a4e13467 Wed, 19 Jun 2024 07:22:32 +0200 <![CDATA[Streamline Your Business to Success with SMS Notifications]]> https://www.cm.com/en-ae/blog/sms-reminders-notifications/ d11d43790edb4f462769ec4c25cacd84 Thu, 13 Jun 2024 08:49:26 +0200 <![CDATA[Secure Your Business With SMS OTPs and Alerts]]> https://www.cm.com/en-ae/blog/sms-security-otp-alerts/ cdf831cc07c43bce9216396fe9c71783 Thu, 13 Jun 2024 08:47:43 +0200 <![CDATA[Optimize the Customer Experience with Valuable Insights and Direct Live Support via SMS]]> https://www.cm.com/en-ae/blog/sms-customer-support-feedback/ 10d80366a951778279942ab7c8dc0291 Thu, 13 Jun 2024 08:40:56 +0200 <![CDATA[Quality Customer Engagement With WhatsApp Business Platform]]> https://www.cm.com/en-ae/blog/quality-customer-engagement-whatsapp-business-platform/ a4ebd8117a7192bfa1ed3c607eda94a2 Mon, 27 May 2024 08:49:39 +0200 <![CDATA[Happy Clients, Happy Agents: the Platform Effect in Customer Service]]> https://www.cm.com/en-ae/blog/the-platform-effect/ 14125ca2d7d3c029c4b011c2e6d0a882 Tue, 07 May 2024 09:02:18 +0200 <![CDATA[WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?]]> https://www.cm.com/en-ae/blog/whatsapp-vs-facebook-messenger/ 7451ba5490a023b51c0e113c613605fc Wed, 27 Mar 2024 07:16:37 +0100 <![CDATA[How to Improve Your Delivery Service With SMS Notifications]]> https://www.cm.com/en-ae/blog/improve-order-delivery-sms-notifications/ 1a4d4533277e3434bd4485105d8705f3 Fri, 01 Mar 2024 05:50:03 +0100 <![CDATA[SMS for eCommerce - Create a Successful eCommerce Strategy With SMS]]> https://www.cm.com/en-ae/blog/sms-ecommerce/ ee7d1d939ada96e5249d6d4fc09fe446 Fri, 01 Mar 2024 05:34:18 +0100 <![CDATA[How Popular Is SMS in 2024 and What Is Its Added Value for Business?]]> https://www.cm.com/en-ae/blog/how-popular-is-sms/ f451977fd6d6014c06be30b3d6524ae2 Fri, 01 Mar 2024 05:25:41 +0100 <![CDATA[The Benefits of A2P Messaging for Business]]> https://www.cm.com/en-ae/blog/benefits-a2p-messaging/ 6c716c62915dbce9bc41d0dad3e4adcb Sun, 25 Feb 2024 05:26:51 +0100 <![CDATA[Do You Want an Open Rate of 98% For Your Marketing Campaigns?]]> https://www.cm.com/en-ae/blog/open-rate-marketing-campaigns/ a2b130ffb4fc089c07a1f6bcb2b9f0a5 Fri, 09 Feb 2024 05:36:28 +0100 <![CDATA[Drive Engagement and Convert Your Conversations With WhatsApp Carousel]]> https://www.cm.com/en-ae/blog/whatsapp-carousel/ be096c9624f8456e46e087e04887dd3a Tue, 06 Feb 2024 07:09:18 +0100 <![CDATA[Flexible, Functional, and Rich Interactions with WhatsApp Flows]]> https://www.cm.com/en-ae/blog/whatsapp-flows/ f83ced3a7645de84a35692a44efb3c31 Mon, 05 Feb 2024 08:36:58 +0100 <![CDATA[Grow your business with Marketing Messages during Ramadan and Eid season]]> https://www.cm.com/en-ae/blog/grow-your-business-with-marketing-messages-during-ramadan-and-eid-season/ a5a83f11747878e5d55b73af80a4123c Thu, 01 Feb 2024 10:45:04 +0100 <![CDATA[Tips to Help Prevent Fraud in SMS and Voice Traffic]]> https://www.cm.com/en-ae/blog/prevent-fraud-sms-voice-traffic/ d3bfe0f0e1378716ae026156bef57af3 Thu, 11 Jan 2024 08:26:00 +0100 <![CDATA[How to Protect Your Customers Against A2P Messaging Fraud]]> https://www.cm.com/en-ae/blog/a2p-messaging-threats-for-your-customers/ 19eab938c2bca4c8e9a2fcc1c1aa2962 Thu, 11 Jan 2024 08:21:37 +0100 <![CDATA[WhatsApp vs SMS: A Comparison For Businesses]]> https://www.cm.com/en-ae/blog/sms-vs-whatsapp-a-comparison-from-a-business-perspective/ 79117f2e6465bd2b8374268a2f275f35 Thu, 11 Jan 2024 08:16:54 +0100 <![CDATA[How to build a great chatbot experience]]> https://www.cm.com/en-ae/blog/how-to-build-a-great-chatbot-experience/ 284f434ca2eaffe166e6fa034a1704ed Thu, 04 Jan 2024 08:40:38 +0100 <![CDATA[How AI chatbots can increase sales and reduce costs]]> https://www.cm.com/en-ae/blog/ai-chatbots-increase-sales-reduce-costs/ 9d1dfa96ef663e5ed74f8acb0d938278 Thu, 04 Jan 2024 08:36:08 +0100 <![CDATA[WhatsApp Business Platform: WhatsApp On-Premise API vs WhatsApp Cloud API]]> https://www.cm.com/en-ae/blog/whatsapp-cloud-api-vs-whatsapp-on-premise-api/ aa9de18010ae8275467eab9c05c109f1 Wed, 03 Jan 2024 10:35:26 +0100 <![CDATA[What are the differences between NLP, NLU and NLG?]]> https://www.cm.com/en-ae/blog/what-are-nlp-nlu-nlg/ af31d1950b05ef92b472cbceb173f902 Tue, 02 Jan 2024 09:10:24 +0100 <![CDATA[Six Chatbot Examples For Great Customer Experiences]]> https://www.cm.com/en-ae/blog/chatbot-examples-customer-experiences/ 12c6ed98f7552caf628d050574ebe4b5 Tue, 02 Jan 2024 08:55:09 +0100 <![CDATA[How Generative AI Supercharges your Customer Service?]]> https://www.cm.com/en-ae/blog/ai-customer-service/ ae075fe03eb72d3e1dee96a96cd02cc7 Tue, 02 Jan 2024 08:30:25 +0100 <![CDATA[Boost White Friday Sales with WhatsApp, Instagram and Facebook]]> https://www.cm.com/en-ae/blog/white-friday-sales-whatsapp-instagram-facebook/ 7cf3356b6426fe48147ee5004102898e Tue, 31 Oct 2023 13:13:40 +0100 <![CDATA[Why SMS remains as essential as ever for White Friday]]> https://www.cm.com/en-ae/blog/sms-white-friday/ 830d9a94f06926547e80e5c437623006 Mon, 23 Oct 2023 12:17:19 +0200 <![CDATA[Two Factor Authentication (2FA) on Different Messaging Channels]]> https://www.cm.com/en-ae/blog/two-factor-authentication-on-different-messaging-channels/ 19c700eaa299051ed9561e51d0219b94 Thu, 12 Oct 2023 11:50:37 +0200 <![CDATA[Introducing Facebook Marketing Messages]]> https://www.cm.com/en-ae/blog/introducing-facebook-marketing-messages/ ff4a04f9029b32b093648ef9f9b05008 Wed, 11 Oct 2023 13:07:11 +0200 <![CDATA[CM.com integrates Generative AI into its platform to increase efficiency for business users]]> https://www.cm.com/en-ae/press/cmcom-integrates-generative-ai/ ca767b5845219b353d000ff34df6a474 Fri, 06 Oct 2023 08:37:32 +0200 <![CDATA[CM.com Celebrates Launch of Generative AI Engine: Revolutionizing Customer Engagement]]> https://www.cm.com/en-ae/press/cmcom-celebrates-launch-of-generative-ai-engine/ b799bc090d5ac96358ba29f3d80ed132 Thu, 28 Sep 2023 12:58:28 +0200 <![CDATA[WhatsApp Business One Time Passwords: What They Are and How to Use Them.]]> https://www.cm.com/en-ae/blog/whatsapp-business-otp/ 3e8d3e4b9103df50d090ab8a92615f9f Tue, 26 Sep 2023 10:23:48 +0200 <![CDATA[What Is a WhatsApp Chatbot, and How Do You Build One in WhatsApp Business?]]> https://www.cm.com/en-ae/blog/whatsapp-business-chatbot/ 69b60b11e035bafa6e1a75fefae9de04 Wed, 13 Sep 2023 06:34:56 +0200 <![CDATA[Omnichannel Chatbots: Create Once, Offer Everywhere]]> https://www.cm.com/en-ae/blog/omnichannel-chatbots/ 72fcd0b03965aaff423c20d25c5d139a Wed, 13 Sep 2023 02:32:50 +0200 <![CDATA[What Is a WhatsApp Opt-in and Why Do I Need It?]]> https://www.cm.com/en-ae/blog/whatsapp-opt-in/ 51e0e6dcf3b17bdd715ebf5e630023d0 Thu, 17 Aug 2023 13:11:01 +0200 <![CDATA[WhatsApp Business Platform Conversation Categories]]> https://www.cm.com/en-ae/blog/whatsapp-business-platform-conversation-categories/ 26270d50bd2e0bd13f5ea594d0e6c5e3 Tue, 15 Aug 2023 06:40:01 +0200 <![CDATA[How to Use WhatsApp Business Message Templates?]]> https://www.cm.com/en-ae/blog/how-to-use-whatsapp-business-message-templates/ 3fa3e23e42f39339b0a5d646b0b4718c Tue, 15 Aug 2023 06:38:16 +0200 <![CDATA[WhatsApp Business Features to Boost Your eCommerce Business]]> https://www.cm.com/en-ae/blog/whatsapp-business-features/ 988798bb149eb068c07a4d6ac1f16c76 Tue, 15 Aug 2023 05:12:55 +0200 <![CDATA[How chatbots can empower real estate associations to deliver exceptional customer experiences]]> https://www.cm.com/en-ae/blog/chatbots-real-estate-associations/ c62774df2cdafca1d6c4251a2c5e37b5 Thu, 06 Jul 2023 01:55:20 +0200 <![CDATA[CM.com Research on Personalization: Are Retailers Getting It Right?]]> https://www.cm.com/en-ae/press/retail-personalization-research/ 692e102a4bc5cc56db2014b4744ba4ba Mon, 03 Jul 2023 07:34:01 +0200 <![CDATA[Fast Event Visitor Support at Formula 1 Heineken Dutch Grand Prix]]> https://www.cm.com/en-ae/blog/event-visitor-support-dutch-grand-prix/ dac8d751148cc01676fc44c8d6faac61 Fri, 30 Jun 2023 07:35:23 +0200 <![CDATA[Ticketing as First Touchpoint of the Formula 1 Heineken Dutch Grand Prix Fan Experience]]> https://www.cm.com/en-ae/blog/ticketing-as-first-touchpoint-of-the-ultimate-fan-experience/ bc89eeced41a18e9aa5a28a9bd50c3b6 Fri, 30 Jun 2023 05:41:41 +0200 <![CDATA[How to Boost Fan Engagement - A Formula 1 Heineken Dutch Grand Prix Use Case]]> https://www.cm.com/en-ae/blog/how-to-enhance-sports-event-fan-engagement/ b42af21d8c3fc4b2335cb08b514a613c Fri, 30 Jun 2023 03:38:15 +0200 <![CDATA[CM.com's Next Steps into Generative AI: Upcoming Releases for 2023]]> https://www.cm.com/en-ae/blog/next-steps-generative-ai/ 72d495537b5cc47fdc7363a44653fb40 Thu, 22 Jun 2023 09:05:55 +0200 <![CDATA[Introducing Instagram Marketing Messages]]> https://www.cm.com/en-ae/blog/increase-conversion-with-instagram-marketing-messages/ 4a35ddfa4add5f9ae5a986e2cfac8c12 Fri, 19 May 2023 11:15:41 +0200 <![CDATA[What is Proptech?]]> https://www.cm.com/en-ae/blog/what-is-proptech/ b903566b8e023a63dc1508c455803813 Tue, 02 May 2023 05:56:01 +0200 <![CDATA[Peak Moments in eCommerce: How to Keep Your Customer Service on Point]]> https://www.cm.com/en-ae/blog/peak-moments-ecommerce-customer-service/ cea7b0e571cf68c8cb727a040695126c Fri, 14 Apr 2023 11:34:45 +0200 <![CDATA[Healthy Conversations for Happy Patients]]> https://www.cm.com/en-ae/blog/healthy-conversations-for-happy-patients/ 84d1478b051ca758396f183a8f87769f Wed, 12 Apr 2023 02:08:02 +0200 <![CDATA[Implementing Large Language Models and Generative AI, CM.com’s first features]]> https://www.cm.com/en-ae/blog/generative-ai-first-features/ 4bf00fd2126465402eea5ee0b36d60f1 Tue, 21 Mar 2023 11:15:49 +0100 <![CDATA[Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack]]> https://www.cm.com/en-ae/blog/ecommerce-chatbot-integrations/ bbfe597adc536cbece3cff767ea61966 Tue, 28 Feb 2023 09:19:29 +0100 <![CDATA[Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective]]> https://www.cm.com/en-ae/blog/chatgpt-llms-potential/ e166df6c5d5d0fcb0aa890df6fe6e347 Tue, 28 Feb 2023 09:17:48 +0100 <![CDATA[How To Grow an Audience and Build Customer Relationships with WhatsApp Business Platform]]> https://www.cm.com/en-ae/blog/grow-audience-whatsapp-entry-points/ eed69f857c73542ab3b3a09d995af47e Fri, 27 Jan 2023 13:16:18 +0100 <![CDATA[How Popular Is WhatsApp in 2023 and How Can It Benefit Your Business?]]> https://www.cm.com/en-ae/blog/how-popular-is-whatsapp/ 322948bbee7064e77182ed9df154fd5f Fri, 27 Jan 2023 12:55:58 +0100 <![CDATA[Showcase Your Products With WhatsApp Business Product Messages]]> https://www.cm.com/en-ae/blog/whatsapp-business-product-messages/ eb86866f298ecd2cc7081b5827ac601c Thu, 26 Jan 2023 07:30:13 +0100 <![CDATA[Increase Your Conversions Rate With WhatsApp Business Assisted Sales]]> https://www.cm.com/en-ae/blog/whatsapp-business-assisted-sales/ 00a78cb59230c0e41a754deaeb80fe5f Thu, 26 Jan 2023 06:38:32 +0100 <![CDATA[How to Use WhatsApp Business for Service Automation]]> https://www.cm.com/en-ae/blog/whatsapp-business-service-automation/ f01edf8276b7b83bcf5a0217cc28d5bd Wed, 25 Jan 2023 13:48:52 +0100 <![CDATA[How to Use WhatsApp for Tracking and Order Updates]]> https://www.cm.com/en-ae/blog/whatsapp-tracking-order-updates/ e08f69401013eefce2c1539c67a1a827 Wed, 25 Jan 2023 13:43:11 +0100 <![CDATA[Collect Customer Feedback With WhatsApp Business]]> https://www.cm.com/en-ae/blog/whatsapp-for-customer-feedback/ e0475d7b7810c4cfdc5f1e55a9c66424 Wed, 25 Jan 2023 13:39:12 +0100 <![CDATA[How WhatsApp Business Can Help With Abandoned Carts Recovery]]> https://www.cm.com/en-ae/blog/whatsapp-business-abandoned-carts/ 6e5c0b6ec8e7e4752a30ea988ddf1950 Wed, 25 Jan 2023 13:32:12 +0100 <![CDATA[Increase Conversion With Promotional Messages on WhatsApp]]> https://www.cm.com/en-ae/blog/whatsapp-during-sales-periods/ e0b962138a46ac7da9c5e97ce03caf21 Wed, 25 Jan 2023 13:05:13 +0100 <![CDATA[How to Use WhatsApp Business for Conversational Commerce?]]> https://www.cm.com/en-ae/blog/conversational-commerce-whatsapp-business/ 504ffcade5d8f63b2bfa2660f46e574c Wed, 25 Jan 2023 12:46:09 +0100 <![CDATA[What Is a WhatsApp Newsletter and How Does It Work?]]> https://www.cm.com/en-ae/blog/what-is-whatsapp-newsletter/ ee18f441d810546b07c9a207ba4d4faf Wed, 25 Jan 2023 12:41:59 +0100 <![CDATA[How to Meet Customer Demand on the Move]]> https://www.cm.com/en-ae/blog/how-to-meet-customer-demand-on-the-move/ 1db6d2268317ddadc67016b40fd3c7f9 Tue, 17 Jan 2023 08:20:00 +0100 <![CDATA[The Future of Customer Service Starts with Multidisciplinary Teams]]> https://www.cm.com/en-ae/blog/multidisciplinary-teams/ c8f37acdb274366dd77ff1392e63e060 Tue, 17 Jan 2023 08:07:00 +0100 <![CDATA[How to Design and Customize Your Website Chatbot Without Coding]]> https://www.cm.com/en-ae/blog/design-customize-website-chatbot/ 9d932bc406c034da350e55fe57b6a987 Fri, 06 Jan 2023 10:10:05 +0100 <![CDATA[Boost Your Sales With WhatsApp Business Product Messages]]> https://www.cm.com/en-ae/blog/boost-sales-with-product-messages-whatsapp-business/ 9b6ab4eac17f7e0868ea8dc836c12e2d Thu, 05 Jan 2023 14:07:09 +0100 <![CDATA[Five Ways to Optimize Customer Service in the Leisure Industry]]> https://www.cm.com/en-ae/blog/customer-service-in-leisure/ 96cacd01f4b0fc5fdde3eb2d562185c5 Thu, 29 Dec 2022 11:41:37 +0100 <![CDATA[Valuable Customer Engagement for Effective Logistics and Durable Customer Relations]]> https://www.cm.com/en-ae/blog/valuable-customer-engagement-for-effective-logistics-and-durable-customer-relations/ 0b32558d955e4148eb08915d1b09c324 Thu, 29 Dec 2022 11:25:01 +0100 <![CDATA[Personalizsation in eCommerce: there's more than 'Hi John']]> https://www.cm.com/en-ae/blog/ecommerce-personalization/ 5f5370a7d8eaa4e47124302d158f2865 Thu, 29 Dec 2022 11:12:24 +0100 <![CDATA[Chatbot examples: how chatbots can benefit different industries]]> https://www.cm.com/en-ae/blog/chatbot-examples-industries/ 4b1ae64e2999103a0581ef0adf25cb9a Thu, 29 Dec 2022 11:02:26 +0100 <![CDATA[Why You Need a Customer Data Platform?]]> https://www.cm.com/en-ae/blog/why-you-need-a-customer-data-platform/ 7fe2969758c6e4ade2766f5b1adb4336 Thu, 29 Dec 2022 09:29:15 +0100 <![CDATA[Why Offering Customer Support by Phone Is Essential]]> https://www.cm.com/en-ae/blog/why-phone-support-is-essential/ d9ee8a41f237a0f275961f7dfb8458df Thu, 29 Dec 2022 09:20:40 +0100 <![CDATA[Get the Perfect Practice: The Role of WhatsApp in Healthcare]]> https://www.cm.com/en-ae/blog/get-the-perfect-practice-the-role-of-whatsapp-in-healthcare/ 98ae7f89df8385b58e88664d61d954c0 Wed, 02 Nov 2022 08:47:07 +0100 <![CDATA[Why WhatsApp Business is a Brilliant eCommerce Solution]]> https://www.cm.com/en-ae/blog/why-whatsapp-business-is-a-brilliant-ecommerce-solution/ b96b696f0ae22302679f0ef9c631edbb Sun, 30 Oct 2022 11:01:20 +0100 <![CDATA[5 Questions About Voice in Mobile Service Cloud]]> https://www.cm.com/en-ae/blog/questions-voice-mobile-service-cloud/ 723bd8b501b51442ae413bed10c48253 Fri, 21 Oct 2022 14:03:27 +0200 <![CDATA[CM.com named an ‘Established Leader’ in Juniper Research's CDP Vendor Competitor Leaderboard]]> https://www.cm.com/en-ae/press/cmcom-named-an-established-leader-in-juniper-researchs-cdp-vendor-competitor-leaderboard/ 73fe11fcaf6f54a02263e397290a251f Tue, 18 Oct 2022 07:00:00 +0200 <![CDATA[CM.com launches Voice in Mobile Service Cloud]]> https://www.cm.com/en-ae/press/launching-voice-in-mobile-service-cloud/ fcf3fa96f97fcb8056a357ee57b189df Wed, 05 Oct 2022 14:29:00 +0200 <![CDATA[How to use the WhatsApp Business solution in Travel & Hospitality]]> https://www.cm.com/en-ae/blog/how-to-use-the-whatsapp-business-solution-in-travel-hospitality/ 68cb8393d512a756c5184123329b2453 Fri, 09 Sep 2022 15:13:07 +0200 <![CDATA[How to use the WhatsApp Business solution in Logistics]]> https://www.cm.com/en-ae/blog/how-to-use-the-whatsapp-business-solution-in-logistics/ e3643ec165a18f9b88d0d8102e2bbf00 Fri, 09 Sep 2022 14:52:30 +0200 <![CDATA[How to Use the Whatsapp Business Platform in Retail and eCommerce]]> https://www.cm.com/en-ae/blog/how-to-use-the-whatsapp-business-solution-in-retail-ecommerce/ d1371adb855a856a4e7c2232092d7906 Fri, 09 Sep 2022 10:47:24 +0200 <![CDATA[Create Outstanding Customer Experiences With an Integrated Marketing & Service Solution]]> https://www.cm.com/en-ae/blog/mobile-marketing-cloud-mobile-service-cloud-integration/ 4d6e2241cf972aeb1dbe743d4e7bc086 Fri, 19 Aug 2022 10:04:12 +0200 <![CDATA[Juniper recognizes CM.com as leader in CCaaS market]]> https://www.cm.com/en-ae/press/juniper-leader-ccaas/ 69ac132a75a3e971cf1cdbaab0589699 Wed, 17 Aug 2022 06:00:00 +0200 <![CDATA[How to Optimize Customer Relations via Instagram's Direct Messages]]> https://www.cm.com/en-ae/blog/optimize-customer-relations-instagram-direct-messages/ 16959f1b50d7f1aff53e9aa454d3272d Wed, 27 Jul 2022 07:45:50 +0200 <![CDATA[WhatsApp Updates Opt-in and Quality rating policy]]> https://www.cm.com/en-ae/blog/whatsapp-updates-opt-in-and-quality-rating-policy/ 92e72b3e5d14f7f58aec64365dbab2f6 Fri, 24 Jun 2022 18:31:04 +0200 <![CDATA[A Starter Guide to WhatsApp Message Templates & Buttons]]> https://www.cm.com/en-ae/blog/a-starter-guide-to-whatsapp-message-templates-buttons/ 7ca788526d4b1f1d4e8fc2f64b39ca58 Fri, 24 Jun 2022 18:28:05 +0200 <![CDATA[Introducing Whatsapp Sandbox: 3 Easy Ways to Start Testing and Developing Right Away!]]> https://www.cm.com/en-ae/blog/whatsapp-sandbox-3-easy-ways-to-start-testing-and-developing-right-away/ 0a05aece7f76ad59b1a99416fc738a5c Fri, 24 Jun 2022 16:41:19 +0200 <![CDATA[How to receive an Opt-in from your customers for WhatsApp Business]]> https://www.cm.com/en-ae/blog/how-to-opt-in-for-whatsapp-business/ 8bd63a71dd0638d8a4574a96db908222 Fri, 24 Jun 2022 14:30:19 +0200 <![CDATA[The Strategy of Customer Service Channels for eCommerce]]> https://www.cm.com/en-ae/blog/ecommerce-channel-strategy/ a4014d66b9ed6c2a49afb3b290025961 Mon, 20 Jun 2022 07:15:33 +0200 <![CDATA[How to Get More Leads With SMS and Email Marketing]]> https://www.cm.com/en-ae/blog/how-to-get-more-leads-with-sms-and-email-marketing/ d3e48f9601368c1dd0266a4c198af1ed Mon, 20 Jun 2022 05:27:19 +0200 <![CDATA[What is Mobile Marketing?]]> https://www.cm.com/en-ae/blog/what-is-mobile-marketing/ 2f1e460a50f73aca38273f5d5a7abcbb Mon, 20 Jun 2022 03:44:10 +0200 <![CDATA[The rising future of CPaaS in the Middle East]]> https://www.cm.com/en-ae/blog/the-rising-future-of-cpaas-in-the-middle-east/ 21f2c0c65f991b18ffcc47832f7dd0c7 Thu, 09 Jun 2022 07:41:31 +0200 <![CDATA[CM.com selected as Euronext Tech Leader]]> https://www.cm.com/en-ae/press/euronext-tech-leaders/ 4706a98ef156f03259293bf32faa1c5b Tue, 07 Jun 2022 03:34:00 +0200 <![CDATA[CM.com Named ‘Leading Challenger’ in Mobile Voice by Juniper Research]]> https://www.cm.com/en-ae/press/cmcom-named-leading-challenger-in-mobile-voice-by-juniper-research/ 8b43ea668e28cb459f44c2020873cd00 Thu, 19 May 2022 06:00:00 +0200 <![CDATA[The Importance of Seamless Operations for Customer Engagement]]> https://www.cm.com/en-ae/blog/the-importance-of-seamless-operations-for-customer-engagement/ f952551e25e64d9dd96260dbf2335e39 Thu, 14 Apr 2022 09:39:58 +0200 <![CDATA[How to Easily Digitize Insurance With Smart Solutions]]> https://www.cm.com/en-ae/blog/digitize-insurance/ d1fd6b664d07c239e7b254ca56e1d11e Wed, 06 Apr 2022 11:28:00 +0200 <![CDATA[Why Unify Customer Data (And How a Customer Data Platform Can Help)]]> https://www.cm.com/en-ae/blog/why-unify-customer-data/ 22f551972c07aa60f410ec338dd4adff Wed, 06 Apr 2022 07:08:44 +0200 <![CDATA[7 Benefits of Using Multi-Factor Authentication]]> https://www.cm.com/en-ae/blog/benefits-of-using-multi-factor-authentication/ bb8225da7c6c228a6335c811154fb7cc Wed, 06 Apr 2022 07:04:08 +0200 <![CDATA[How The Customer Relationship Will Define Your Business Model]]> https://www.cm.com/en-ae/blog/customer-relationship-defines-business-model/ 21e2be898d29a1014c3115cd52791174 Wed, 06 Apr 2022 06:59:23 +0200 <![CDATA[Avoid Losing One Third of Your Customers in One Day]]> https://www.cm.com/en-ae/blog/avoid-losing-one-third-of-your-customers-in-one-day/ e5ef28f8ed55c2316bce7356f888bade Wed, 06 Apr 2022 06:52:40 +0200 <![CDATA[Do you mean Customer Experience, Customer Service or Customer Care?]]> https://www.cm.com/en-ae/blog/do-you-mean-customer-experience-customer-service-or-customer-care/ 19f28ae78b5c8114d16d7ea262017386 Wed, 06 Apr 2022 06:47:51 +0200 <![CDATA[The Top 5 Skills That Every Marketing & Sales Professional Will Need in 2030]]> https://www.cm.com/en-ae/blog/top-5-skills-marketing-sales/ ad2926a572afe9fabbd3428f205cb03e Wed, 06 Apr 2022 06:35:26 +0200 <![CDATA[Prepare For Hyper-Personalization]]> https://www.cm.com/en-ae/blog/prepare-hyper-personalization/ 7794b4524b3fee3b1b3d142d723bcc81 Thu, 24 Mar 2022 09:30:04 +0100 <![CDATA[How to Enhance Live Experiences With Technology in the Leisure & Travel Industry]]> https://www.cm.com/en-ae/blog/enhance-live-experiences-leisure-travel/ 658218ff48a0a0660b0f82de90fef699 Thu, 24 Mar 2022 05:52:43 +0100 <![CDATA[4 types of chatbots to optimise your customer service]]> https://www.cm.com/en-ae/blog/types-of-chatbots/ 624fc1b7687fc42245489ffe1eeae502 Thu, 24 Mar 2022 05:48:57 +0100 <![CDATA[How to make the most of key retail sales periods]]> https://www.cm.com/en-ae/blog/how-to-make-the-most-of-key-retail-sales-periods/ 97be0b52fad7e8edbce7ce8fce4c3cbf Thu, 17 Mar 2022 14:21:01 +0100 <![CDATA[CM.com completes acquisition of Building Blocks]]> https://www.cm.com/en-ae/press/cmcom-completes-acquisition-of-building-blocks/ 1873111d9e41caa2c34bd08f67643876 Tue, 15 Mar 2022 04:25:00 +0100 <![CDATA[The Power of a Relational Approach for the Retail & Ecommerce Industry]]> https://www.cm.com/en-ae/blog/relational-approach-for-retail-ecommerce/ 61b85ff7fbb5194617b285533e38765a Tue, 01 Mar 2022 09:50:55 +0100 <![CDATA[A/B-testing emails: 3 good reasons to start now]]> https://www.cm.com/en-ae/blog/a-b-testing-emails/ efc463616bbf9f3d05e908f1160b9d3c Mon, 14 Feb 2022 10:15:11 +0100 <![CDATA[Multi-channel vs. Omni-channel. What’s the difference?]]> https://www.cm.com/en-ae/blog/mult-channel-or-omni-channel-differences/ 5479d0e285e411441c03dbd6f7321173 Mon, 14 Feb 2022 10:02:40 +0100 <![CDATA[6 Chatbot Use Cases to Revolutionize Retail and Ecommerce]]> https://www.cm.com/en-ae/blog/six-ways-chatbots-can-revolutionize-retail-ecommerce/ fa13355ad7c99292e89a07143ade9f0d Tue, 08 Feb 2022 13:26:14 +0100 <![CDATA[CM.com Awarded Platinum for Best CCaaS Solution and Best Conversational Commerce Solution in Future Digital Awards of Juniper Research]]> https://www.cm.com/en-ae/press/best-ccaas-solution-and-best-conversational-commerce-solution-juniper-research/ 8159a89b42953b29c6dea9c22b4519b6 Tue, 01 Feb 2022 03:15:00 +0100 <![CDATA[Electronic Signature Vs. Digital Signature: How Are They Different?]]> https://www.cm.com/en-ae/blog/electronic-signature-vs-digital-signature/ f3f0e08fb6c1863266a84293593dea49 Thu, 27 Jan 2022 12:36:49 +0100 <![CDATA[Measurable Success: 8 Customer Service KPIs That Matter To Your Business]]> https://www.cm.com/en-ae/blog/customer-service-kpis/ 5df0369711bb8f996a3aa47ad9fdcd7c Thu, 27 Jan 2022 11:19:00 +0100 <![CDATA[7 Tips to Improve Your eCommerce Customer Experience]]> https://www.cm.com/en-ae/blog/improve-ecommerce-customer-service-experience/ f6d1d85db27150655d50da367eed522a Thu, 27 Jan 2022 10:16:00 +0100 <![CDATA[Six Ways to Show More Empathy in Service Conversations]]> https://www.cm.com/en-ae/blog/six-ways-to-show-more-empathy-in-service-conversations/ 16ab1736b9feba1a1895c003396eeba6 Tue, 25 Jan 2022 05:56:47 +0100 <![CDATA[Why Is Omnichannel Marketing Important for Retail & eCommerce?]]> https://www.cm.com/en-ae/blog/why-is-omnichannel-marketing-important-for-retail-ecommerce/ a4c6464df5c770dc436257d42f9eeb9e Tue, 25 Jan 2022 05:46:36 +0100 <![CDATA[Juniper Research Recognized CM.com as “Established Leader” in Three Categories: Conversational Commerce, CPaaS Vendors and Messaging Platforms.]]> https://www.cm.com/en-ae/press/juniper-research-recognized-cmcom-as-established-leader-in-three-fields-in-the-conversational-commerce-market-as-a-cpaas-vendor-and-as-a-messaging-platform/ 9f5ad765c00cab7ae68bcd8e8e67ce00 Wed, 22 Dec 2021 08:48:00 +0100 <![CDATA[What is WhatsApp Business? Top benefits of the most popular messaging app]]> https://www.cm.com/en-ae/blog/what-is-whatsapp-business/ 95fb31fbab001444145e2ed9883cbba0 Tue, 21 Dec 2021 12:32:31 +0100 <![CDATA[5 Use Cases of a WhatsApp Bot]]> https://www.cm.com/en-ae/blog/5-use-cases-of-a-whatsapp-bot/ c3fb0927408eade1229ff12803c95057 Tue, 21 Dec 2021 11:46:14 +0100 <![CDATA[How to Easily Create an Electronic Signature in 5 Steps With Sign]]> https://www.cm.com/en-ae/blog/how-to-create-an-electronic-signature/ ca8d612f13859993b646065d50c47940 Sun, 19 Dec 2021 13:32:49 +0100 <![CDATA[What is Integrated Customer Service and what are its benefits?]]> https://www.cm.com/en-ae/blog/integrated-customer-service-benefits/ 494cc0b2ab191a808107a2e668b15811 Sun, 19 Dec 2021 13:17:18 +0100 <![CDATA[How Apple’s iOS 15 Update Will Change Email Marketing]]> https://www.cm.com/en-ae/blog/how-apples-ios-15-update-will-change-email-marketing/ 4ed2b520158b7c5e65a7fd705201ee74 Thu, 16 Dec 2021 07:54:59 +0100 <![CDATA[CM.com Acquires Appmiral to Expand the Customer Experience With Festival & Event Apps]]> https://www.cm.com/en-ae/blog/cmcom-acquires-appmiral/ 45e554c62952045291faade905509f7a Thu, 18 Nov 2021 12:38:56 +0100 <![CDATA[Chatbot vs. Live Chat: which is right for you?]]> https://www.cm.com/en-ae/blog/chatbot-vs-live-chat/ 6fd25c3bd4fb4023e084b9aa8fff43a5 Sun, 31 Oct 2021 11:33:19 +0100 <![CDATA[Reach out to customers via WhatsApp Business with Message Templates]]> https://www.cm.com/en-ae/blog/reach-out-to-customers-via-whatsapp-business-with-message-templates/ 7fa7a9b76908b5c84b612e9288a2081d Mon, 25 Oct 2021 09:31:56 +0200 <![CDATA[WhatsApp Business API - What is a Customer Care Window?]]> https://www.cm.com/en-ae/blog/whatsapp-business-api-what-is-a-customer-care-window/ 1e945139d0bbee78e9dd68ecc4691f30 Mon, 25 Oct 2021 05:30:35 +0200 <![CDATA[CM.com showcase Conversational AI Cloud’s at AI Everything in Dubai]]> https://www.cm.com/en-ae/press/cmcom-showcase-conversational-ai-clouds-build-your-own-code-free-chatbot-at-ai-everything/ 709f9fb5a0baa8a074e6e88dcc57bb6d Sun, 17 Oct 2021 12:58:00 +0200 <![CDATA[How to make flexibility the key to every successful marketing strategy]]> https://www.cm.com/en-ae/blog/flexible-marketing-strategy/ 0e0829f84484e2fd3b301a63469fee6e Mon, 27 Sep 2021 05:22:02 +0200 <![CDATA[Get Started with Interactive WhatsApp Messages]]> https://www.cm.com/en-ae/blog/get-started-with-interactive-whatsapp-messages/ c012881359ac29b2b4e865ea32d8c60b Sun, 15 Aug 2021 07:23:12 +0200 <![CDATA[Opt-In Policies for Text Messaging: How to Stay Compliant With SMS]]> https://www.cm.com/en-ae/blog/opt-in-text-messaging/ 68c6ab2af5cfe5df7fc36c58c111e1db Wed, 11 Aug 2021 08:45:13 +0200 <![CDATA[Weighing Up the Benefits of Wet and Dry Signatures]]> https://www.cm.com/en-ae/blog/wet-dry-signatures/ 4835ba48ffc713085e67f8724866d225 Wed, 04 Aug 2021 09:13:18 +0200 <![CDATA[WhatsApp for Business: The New Way to Engage with Your Customers]]> https://www.cm.com/en-ae/blog/whatsapp-for-business-the-new-way-to-engage-with-your-customers/ e514bacbf9cef538b3f127564880ae04 Sun, 25 Jul 2021 11:58:49 +0200 <![CDATA[8 Hot Topics in Hospitality]]> https://www.cm.com/en-ae/blog/8-hot-topics-in-hospitality/ bc498509b7b8872bc83558b071b561b7 Sun, 25 Jul 2021 10:06:59 +0200 <![CDATA[11 Benefits of Switching to Electronic Signature Software]]> https://www.cm.com/en-ae/blog/benefits-of-electronic-signature-software/ 2af3fa365f4cf6d34567543cb467787f Sun, 25 Jul 2021 08:01:38 +0200 <![CDATA[CM.com Recognized as a Major Player in the 2021 IDC MarketScape for the Worldwide Communication Platform as a Service (CPaaS) Market]]> https://www.cm.com/en-ae/press/recognized-major-cpaas-player-idc/ 46906e0cd34e03799c393fac96bb46f8 Wed, 21 Jul 2021 11:29:00 +0200 <![CDATA[5 Tips to Optimize Your Mobile Marketing]]> https://www.cm.com/en-ae/blog/5-tips-to-optimize-your-mobile-marketing/ e7afef6666503b64ce0b6bd3602663f4 Thu, 15 Jul 2021 15:12:03 +0200 <![CDATA[WhatsApp Business: More Types of Proactive Messages Now Available]]> https://www.cm.com/en-ae/blog/whatsapp-proactive-messages-now-available/ c2c6767ed23711a93a1e481509db42a8 Thu, 15 Jul 2021 14:19:57 +0200 <![CDATA[CRM, CDP and DMP Platforms: How Are They Different?]]> https://www.cm.com/en-ae/blog/crm-cdp-dmp/ 30b4453ce46c8308370f80e511c53bd3 Thu, 15 Jul 2021 13:55:00 +0200 <![CDATA[Why is mobile marketing important?]]> https://www.cm.com/en-ae/blog/why-is-mobile-marketing-important/ 995e36d548911866b7fb6945047266d5 Thu, 15 Jul 2021 12:12:58 +0200 <![CDATA[Why 2022 Is the Year to Start With a Chatbot]]> https://www.cm.com/en-ae/blog/why-start-with-a-chatbot/ 381f4aa8f642ac4de54f841c2ed4f61e Thu, 15 Jul 2021 12:01:45 +0200 <![CDATA[Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API]]> https://www.cm.com/en-ae/blog/instagram-for-businesses/ 4830a0c2496faa7b85e0267549c702c6 Thu, 15 Jul 2021 11:23:34 +0200 <![CDATA[CM.com Awarded by Frost & Sullivan for Delivering Next-level Conversational Experiences]]> https://www.cm.com/en-ae/press/awarded-by-frost-sullivan/ f8c5d465ec2d9f190aae1c24353afa7d Tue, 13 Jul 2021 05:45:00 +0200 <![CDATA[5 Tips to Build the Best Chatbot]]> https://www.cm.com/en-ae/blog/5-tips-chatbot/ e9543c3b3047a303d993d839275532f5 Mon, 12 Jul 2021 10:45:34 +0200 <![CDATA[Beyond the Hype: Use Voicebots for Your Service]]> https://www.cm.com/en-ae/blog/voicebots-for-customer-service/ 6287f5e20c9b011d503cb8e458aa4cf8 Sun, 04 Jul 2021 10:14:16 +0200 <![CDATA[CM.com Introduces Instagram Messaging for Businesses]]> https://www.cm.com/en-ae/press/cmcom-introduces-instagram-messaging-for-businesses/ cc97f202b2a2ec5ef8b4148d3f55e203 Fri, 25 Jun 2021 08:00:00 +0200 <![CDATA[CM.com Acquires E-Commerce Customer Service Provider RobinHQ.com]]> https://www.cm.com/en-ae/press/cmcom-acquires-e-commerce-customer-service-provider-robinhqcom/ 15966cc39ac3fc236e98f8a508e983ad Tue, 13 Oct 2020 08:55:00 +0200 <![CDATA[CM.com becomes primary sponsor of Dutch Circuit Zandvoort and starts digital transformation]]> https://www.cm.com/en-ae/press/circuit-zandvoort-becomes-cmcom-circuit-zandvoort/ cfd898893cee060322392f585914de86 Wed, 26 Aug 2020 17:30:00 +0200 <![CDATA[CM.com Expands Its Offering With the Introduction of Apple Messages for Business]]> https://www.cm.com/en-ae/press/cmcom-expands-its-offering-with-the-introduction-of-apple-business-chat/ a1abf1fb241d7dc751e6fbd640b4774a Mon, 28 Oct 2019 08:00:00 +0100 <![CDATA[CM.com Brings Conversational Commerce to the Middle East]]> https://www.cm.com/en-ae/press/cmcom-opens-office-in-dubai/ 863a62f8b7b1348df29cc36fbf0fb2b6 Mon, 03 Jun 2019 07:00:00 +0200