Personalise Retail and eCommerce engagement

Be there at the precise moment your shoppers are ready to convert.

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Industries next icon Retail & eCommerce

Enabling eCommerce Businesses to Deliver Superior Experience

CM.com is enabling retail & eCommerce businesses across the globe, deliver superior customer experiences across websites, physical stores, call-centres, social media, and more. Our platform act as a one-stop shop for all your customer engagement efforts that will help increase your conversions!

Whether you are just starting with your eCommerce business and need a marketing automation solution to grow your business or you have an established eCommerce business and looking to achieve process excellence and automation in customer service to save cost and achieve efficiency in operation, we have a solution ready for you.

Privacy Policy<\/a>","required":true},{"name":"agreement_custom_1","label":"I subscribe to CM.com's monthly newsletter","required":false}]" form-hash="e0d15a5a" default-country="HK" rules-url="https://www.cm.com/en-in/ajax/validation/rules/form/e0d15a5a/" :prefilled="false" :store-in-session="false" thank-you-text="<p>Thank you! We will be in touch with you soon.</p>" :translation="{ "almost_there": "Almost there", "block": { "privacy_policy": { "label": "I accept the {policy}", "link_policy": "Privacy Policy" } }, "block_cta_value": "Contact us now", "block_title": "Talk to us", "blog": { "accept": "I accept to receive the monthly newsletter", "email": { "label": "E-mail", "placeholder": "you@company.com" }, "subscribe_btn": "Subscribe" }, "defaults": { "address_line1": { "label": "Street + house number", "placeholder": "Street + house number" }, "address_line2": { "label": "For the attention of", "placeholder": "For the attention of" }, "bank_holder": { "label": "Bank holder name", "placeholder": "Name of the holder of the bank account" }, "bank_name": { "label": "Bank name", "placeholder": "Name of your bank" }, "bic": { "label": "Bank Identification Code (BIC)", "placeholder": "Your BIC" }, "button": "Submit", "city": { "label": "City", "placeholder": "City" }, "company_name": { "explanation": "explanation", "label": "Company", "not_listed": "My company is not listed here", "placeholder": "Company name", "search_text": "Start typing to search for your company name", "searching_text": "Searching" }, "country": { "label": "Country", "placeholder": "Country" }, "dropdown": { "placeholder": "Select option" }, "email": { "additional": "Please use your business email address", "label": "Email", "placeholder": "you@company.com" }, "email_business": { "label": "Business Email", "placeholder": "Business Email" }, "first_name": { "label": "First name", "placeholder": "First name" }, "help_message": { "label": "Message", "placeholder": "How can we help you? We will be in touch." }, "iban": { "label": "International Bank Account Number (IBAN)", "placeholder": "Your IBAN" }, "industry": { "label": "Industry", "placeholder": "Industry" }, "job_title": { "label": "Job Title", "placeholder": "Customer Service, Development, Marketing & Sales" }, "key_industry": { "label": "What industry is your company operating in?", "placeholder": "Select your companies industry" }, "key_product": { "label": "What product are you interested in?", "placeholder": "Select your product of interest" }, "last_name": { "label": "Last name", "placeholder": "Last name" }, "mobile_phone_number": { "explanation": "explanation", "label": "Mobile phone number", "placeholder": "Mobile phone number" }, "name": { "label": "Name" }, "otp": { "explanation": "explanation", "label": "One Time Password" }, "phone_number": { "label": "Phone number", "placeholder": "Phone number" }, "privacy_policy": { "label": "I accept the {policy}", "policy": "Privacy Policy" }, "product": { "label": "Select product", "no_results": "No results found.", "placeholder": "What product are you interested in?" }, "salutation": { "label": "Salutation", "placeholder": "Salutation" }, "street_address": { "label": "Street Address", "placeholder": "Street address" }, "sub_area_1": { "label": "Sub-area line 1", "placeholder": "Sub-area line 1" }, "sub_area_2": { "label": "Sub-area line 2", "placeholder": "Sub-area line 2" }, "terms": { "privacy": { "label": "I accept the {terms} and {policy}" } }, "terms_policy": { "policy": "Terms and Conditions" }, "thank-you": "<p>Thank you for subscribing!</p>", "zip_code": { "label": "Zip Code", "placeholder": "Zip code" } }, "hang_in_there": "Hang in there", "logged_in_title": "Hey {name}!", "option": { "key_industry": { "industry_charities": "Charities", "industry_financial_services": "Financial Services", "industry_government_education": "Government & Education", "industry_healthcare": "Healthcare", "industry_leisure_travel": "Leisure & Travel", "industry_logistics_transport": "Logistics & Transport", "industry_professional_services": "Professional Services", "industry_retaile_commerce": "Retail & E-commerce", "industry_technology_media": "Technology & Media", "industry_utilities_telco": "Utility & Telecommunications", "no_key_industry": "Other" }, "key_product": { "caic": "Conversational AI Cloud", "channels": "Other Channels", "halo": "HALO", "mmc": "Mobile Marketing Cloud", "msc": "Mobile Service Cloud", "other": "Other", "otp": "One Time Password", "payments": "Payments", "sign": "Sign", "sms": "SMS", "ticketing": "Ticketing", "voice": "Voice", "whatsapp": "WhatsApp" } }, "prefilled": "This form is prefilled using your CM.com profile", "preparing_account": "Preparing your account", "product": { "groups": { "communication_channels": "Communications", "other_products": "Other Products", "payments": "Payments", "solutions": "Solutions" } }, "register": { "call_otp": "Resend", "company": { "label": "Company", "placeholder": "Company name" }, "contact_support": "Contact support", "contact_support_question": "While registering on the CM.com platform I received the following error code: {error}.", "continue": "Continue", "email": { "change": "<a href=https://www.cm.com/"{url}/">change", "resend_otp": "resend", "resend_otp_text": "Didn't receive an email? Please check your spam or click 'Resend'.", "verify_description": "Hi {name},<br>Please enter the code from the mail we have sent to the following address<br><br>{email}", "verify_title": "You've Got Mail." }, "error_body": "Please try again. If you keep seeing this, click “Contact Support”, then our support team will help you.", "error_code": "Error code:", "error_title": "Unable to process your request", "has_account": "Already have an account?", "logged_in_body": "It seems you already have a CM platform account. You will be automatically redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "logged_in_body_to_app": "the {app} App", "logged_in_body_to_platform": "CM Platform", "phone": { "popover": "We will send a One Time Password to verify this mobile phone number.<br>You can change this number at any time in your CM account settings.", "resend_otp_text": "Didn’t receive the password? Click 'Resend'", "send_voice_otp": "We'll send you the password via a voice call" }, "reseller": { "thanks_body_to": "'get started' page" }, "resend_otp": "Resend", "send_otp": "Send", "sending_otp": "Sending", "sign_in": "Sign in", "thanks_body": "You have successfully created an account on CM platform. You will automatically be redirected to the <a href=https://www.cm.com/"{redirectToUrl}/" rel=\"noopener\">{redirectTo}</a> in a few seconds.", "thanks_body_to_app": "{app} App", "thanks_body_to_platform": "CM platform", "thanks_title": "Thank you", "title": "Discover the possibilities of the CM platform", "title_app": "Get started with {app}", "try_again": "Try again", "verify_description": "Enter your mobile phone number to receive your six-digit<br>One Time Password", "verify_otp": "Verify", "verify_title": "Verify mobile phone number" }, "sending": "One moment please...", "submit_failed": "Something went wrong, please try again.", "technical_issue": "We ran into an issue loading the form. Please try again" }" title="Are You Ready To Deliver Unique Shopping Experiences?" url="https://www.cm.com/en-in/ajax/form/e0d15a5a/" validation-url="https://www.cm.com/en-in/ajax/validation/form/e0d15a5a/">

How Centralpoint Boosts Performance

''Be where your customers are and deliver the service experience they expect.''

Watch the video and learn how Centralpoint leverages Mobile Service Cloud to meet their customer demands.

Mobile Service Cloud
personalize mobile marketing messages

Data-Driven Marketing Automation to Increase Conversions

Create automated mobile marketing campaigns at ease & increase your conversion rates. Build multi-channel engagement workflows from notifications to nurturing flows to card-abandonment reminder on channels like SMS, WhatsApp & more.

  1. 360° Customer Profiles for Personalization

  2. Smart Segmentation for Personalized Ads on Instagram

  3. Cart Abandonment reminders on WhatsApp

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mobile service cloud

Customer Service Software Built for eCommerce

Move away from old-generation ticketing concept and supercharge your customer service with the power of conversations. With Mobile Service Cloud your agents can respond to incoming queries from multiple messaging channels inside one dashboard, and choose to automate conversations with a chatbot when they're offline.

  1. Improve Agent's Efficiency with One Omnichannel Inbox

  2. Contextual Support for better CSAT with access to Customer Data

  3. Turn your service center into sales with customer co-browsing

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chatbot builder

Automate Engagement & Support using Conversational Chatbot

Provide 24/7 customer support or help users navigate easily through your eCommerce website using AI-powered omnichannel chatbot.

  1. Self-Service FAQs to divert redundant support queries to chatbot

  2. Save time by automating the order tracking & return process

  3. Lead generation using a product recommendation chatbot

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communication paltform

Communication Channels for Higher Engagement

Use CM.com communication platform to access multiple business messaging channels like WhatsApp, Instagram, Google Business Messaging and more to give a boost to your eCommerce conversion rates.

  1. Access SMS, WhatsApp, Instagram, Google Business Messaging & more

  2. GDPR compliant APIs for secured messaging

  3. Unique Platform Features & BSP Benefits

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Start Engaging Customers with the Power of Conversations

Give your team the best tools for their customer engagement and support efforts, so that they are more focused on growing the business.

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