<![CDATA[Inside CM.com]]> https://www.cm.com/en-in/ en Sat, 01 Nov 2025 11:31:14 +0100 <![CDATA[Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective]]> https://www.cm.com/en-in/blog/chatgpt-llms-potential/ 32e0bb6916f82b9b89883f1bc9c51091 Wed, 01 Mar 2023 09:13:46 +0100 <![CDATA[What is a Customer Data Platform?]]> https://www.cm.com/en-in/blog/what-is-a-customer-data-platform/ 18000281a66beb1eb5d6efbf3f5141f5 Wed, 01 Mar 2023 04:46:53 +0100 <![CDATA[WhatsApp Business Features to Boost Your eCommerce Business]]> https://www.cm.com/en-in/blog/whatsapp-business-features/ ea12e9c2c70ec44e3012d9442c0bebef Tue, 21 Feb 2023 06:59:19 +0100 <![CDATA[Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack]]> https://www.cm.com/en-in/blog/ecommerce-chatbot-integrations/ 134c92dc5b9c58e05ab60f304ceeb420 Tue, 21 Feb 2023 06:46:08 +0100 <![CDATA[Multi-Channel vs Omni-Channel: What’s the Difference?]]> https://www.cm.com/en-in/blog/multi-channel-or-omni-channel-differences/ 532cef770998c0f73f7c56d278b03217 Mon, 30 Jan 2023 08:36:56 +0100 <![CDATA[Understanding Omnichannel Marketing: A Complete Guide]]> https://www.cm.com/en-in/blog/understanding-omnichannel-marketing-a-complete-guide/ 15a61bdd52f2707107e3ee9f580f57ee Wed, 25 Jan 2023 09:12:29 +0100 <![CDATA[How to Use WhatsApp Business for Conversational Commerce?]]> https://www.cm.com/en-in/blog/conversational-commerce-whatsapp-business/ 41b32d5110d616442c14577eaf68d579 Wed, 25 Jan 2023 08:30:44 +0100 <![CDATA[Showcase Your Products With WhatsApp Business Product Messages]]> https://www.cm.com/en-in/blog/whatsapp-business-product-messages/ 7f698025ac1059b21af7cfa6a2681dce Wed, 25 Jan 2023 08:23:57 +0100 <![CDATA[How to Use WhatsApp Business for Service Automation]]> https://www.cm.com/en-in/blog/whatsapp-business-service-automation/ 97011a1049154d0f6d1215318bf7b928 Wed, 25 Jan 2023 07:51:26 +0100 <![CDATA[How to Use WhatsApp for Tracking and Order Updates]]> https://www.cm.com/en-in/blog/whatsapp-tracking-order-updates/ 6be103ece9001e947278c9f6ca49ca05 Wed, 25 Jan 2023 07:41:06 +0100 <![CDATA[Collect Customer Feedback With WhatsApp Business]]> https://www.cm.com/en-in/blog/whatsapp-for-customer-feedback/ c7a9ebcb10508828d1ebab14c25a2ee0 Wed, 25 Jan 2023 07:35:00 +0100 <![CDATA[Increase Your Conversions Rate With WhatsApp Business Assisted Sales]]> https://www.cm.com/en-in/blog/whatsapp-business-assisted-sales/ ce98f8d05c4d8198c034f7a4cc00d5eb Wed, 25 Jan 2023 07:28:10 +0100 <![CDATA[How WhatsApp Business Can Help With Abandoned Carts Recovery]]> https://www.cm.com/en-in/blog/whatsapp-business-abandoned-carts/ 90a05d38ac307b4fdeafaf1930e250ec Wed, 25 Jan 2023 07:15:56 +0100 <![CDATA[Increase Conversion With Promotional Messages on WhatsApp]]> https://www.cm.com/en-in/blog/whatsapp-during-sales-periods/ d1c754e3697789169153043bd41fc403 Wed, 25 Jan 2023 07:10:04 +0100 <![CDATA[What Is a WhatsApp Newsletter and How Does It Work?]]> https://www.cm.com/en-in/blog/what-is-whatsapp-newsletter/ d92409dc3fed85af1042958b7e76c6bb Wed, 25 Jan 2023 06:53:46 +0100 <![CDATA[Tips to Help Prevent Fraud in SMS and Voice Traffic]]> https://www.cm.com/en-in/blog/prevent-fraud-sms-voice-traffic/ f880b34a01f3da81801e93d13eb42b4e Wed, 25 Jan 2023 05:41:46 +0100 <![CDATA[8 Tips to Improve the Digital Telecom Experience]]> https://www.cm.com/en-in/blog/telecom-customer-journey-touchpoints/ e8324f6aba7af06702cb2fcbecb0d8ac Wed, 25 Jan 2023 05:27:21 +0100 <![CDATA[How To Grow an Audience and Build Customer Relationships with WhatsApp Business Platform]]> https://www.cm.com/en-in/blog/grow-audience-whatsapp-entry-points/ e94d898e87b54bad9eda21933977bc74 Tue, 10 Jan 2023 09:21:26 +0100 <![CDATA[Get the Perfect Practice: The Role of WhatsApp in Healthcare]]> https://www.cm.com/en-in/blog/get-the-perfect-practice-the-role-of-whatsapp-in-healthcare/ c005f69600eaf55152b3b75916f21172 Mon, 07 Nov 2022 12:33:22 +0100 <![CDATA[WhatsApp Commerce - Complete Guide for 2023]]> https://www.cm.com/en-in/blog/whatsapp-commerce-complete-guide-for-2023/ dbff501c751148d729c1e0736c76f46e Wed, 02 Nov 2022 14:26:00 +0100 <![CDATA[WhatsApp Chatbot: Complete Guide for 2023]]> https://www.cm.com/en-in/blog/whatsapp-chatbot-complete-guide-for-2023/ 499338861b4f1134ed5740bf43c50296 Mon, 31 Oct 2022 12:41:00 +0100 <![CDATA[Why Engagement on the Right Communication Channels Is Key]]> https://www.cm.com/en-in/blog/why-engagement-on-the-right-communication-channels-is-key/ 53f6c2d101aa5d0c6ef05aa615b26a07 Fri, 30 Sep 2022 06:27:59 +0200 <![CDATA[How Much Data Are You Missing?]]> https://www.cm.com/en-in/blog/missing-analytics-data/ 71d00497b141020be7de50cf274fb26d Fri, 15 Jul 2022 05:49:04 +0200 <![CDATA[Top 5 Marketing Tech Stack Essentials for 2022]]> https://www.cm.com/en-in/blog/top-5-martech-stack-essentials/ 47be73fc0166479d447e80a54ce5f9d1 Tue, 21 Jun 2022 03:04:38 +0200 <![CDATA[Chatbot vs. Live Chat: which is right for you?]]> https://www.cm.com/en-in/blog/chatbot-vs-live-chat/ 272d9c7315d8437bec1e7692eed20079 Wed, 15 Jun 2022 10:53:47 +0200 <![CDATA[The Future of Customer Service Starts with Multidisciplinary Teams]]> https://www.cm.com/en-in/blog/multidisciplinary-teams/ efaaef17d2cafca76d54a3b9ce812127 Thu, 26 May 2022 11:09:00 +0200 <![CDATA[Avoid Losing One Third of Your Customers in One Day]]> https://www.cm.com/en-in/blog/avoid-losing-one-third-of-your-customers-in-one-day/ 2b6e9120df859e7efc94913b1538acd1 Wed, 25 May 2022 11:42:38 +0200 <![CDATA[Why Unify Customer Data (And How a Customer Data Platform Can Help)]]> https://www.cm.com/en-in/blog/why-unify-customer-data/ 8f4544efab91cfe546ee98bd33477681 Wed, 25 May 2022 10:10:23 +0200 <![CDATA[How The Customer Relationship Will Define Your Business Model]]> https://www.cm.com/en-in/blog/customer-relationship-defines-business-model/ b8fa992172949dfd75ecc2990f21a666 Wed, 25 May 2022 10:01:52 +0200 <![CDATA[The Top 5 Skills That Every Marketing & Sales Professional Will Need in 2030]]> https://www.cm.com/en-in/blog/top-5-skills-marketing-sales/ 933d4b1811d26152999e5be72d775156 Wed, 25 May 2022 04:45:07 +0200 <![CDATA[How to increase customer retention based on service delivery in retail and eCommerce?]]> https://www.cm.com/en-in/blog/how-to-increase-customer-retention-based-on-service-delivery-in-retail-and-ecommerce/ 1d53e1de2c3a8a7068171095a13e2df0 Thu, 28 Apr 2022 08:34:00 +0200 <![CDATA[CM.com Partners with WebEngage]]> https://www.cm.com/en-in/blog/cmcom-partners-with-webengage/ 1170673a316ebb8191cab8c38df4668b Sun, 27 Mar 2022 18:07:00 +0200 <![CDATA[How Great Customer Service can Revolutionise Healthcare?]]> https://www.cm.com/en-in/blog/how-great-customer-service-can-revolutionise-healthcare/ aadbafa229a48abb5835d8bca1c16e4f Tue, 22 Feb 2022 07:21:00 +0100 <![CDATA[Personalization: New Gamechanger in the Healthcare Sector]]> https://www.cm.com/en-in/blog/personalization-new-gamechanger-in-the-healthcare-sector/ 272fd08d382e28bd44d573a8b79902e9 Thu, 10 Feb 2022 09:28:00 +0100 <![CDATA[6 Chatbot Use Cases to Revolutionize Retail and Ecommerce]]> https://www.cm.com/en-in/blog/six-ways-chatbots-can-revolutionize-retail-ecommerce/ 1f8ce6d38cc5ecb91b756b2f4754422d Thu, 10 Feb 2022 09:19:27 +0100 <![CDATA[How To Build a Robust Customer Service Strategy in 2022]]> https://www.cm.com/en-in/blog/how-to-build-a-robust-customer-service-strategy-in-2022/ 3372f9fda1c3801b1006804ece6ddf0f Thu, 10 Feb 2022 05:32:00 +0100 <![CDATA[Six Things Customer Service and Retail Brands Get Wrong About Customer Loyalty]]> https://www.cm.com/en-in/blog/customer-service-retail-wrong-about-customer-loyalty/ 24e52d7000b25b771bbb55ea52c90a42 Thu, 27 Jan 2022 06:00:47 +0100 <![CDATA[Prepare For Hyper-Personalization]]> https://www.cm.com/en-in/blog/prepare-hyper-personalization/ 9484ba6ff5742e85365e5256d124232f Thu, 27 Jan 2022 05:20:54 +0100 <![CDATA[Why Is Omnichannel Marketing Important for Retail & eCommerce?]]> https://www.cm.com/en-in/blog/why-is-omnichannel-marketing-important-for-retail-ecommerce/ 45a4c10236ca61ae8535831764574c86 Wed, 19 Jan 2022 05:20:00 +0100 <![CDATA[WhatsApp Business Solution: How to Get Started in 5 Simple Steps]]> https://www.cm.com/en-in/blog/whatsapp-business-get-started-in-5-simple-steps/ 3e70e613d7446745619c52f0eb282b58 Fri, 14 Jan 2022 06:40:00 +0100 <![CDATA[5 Use Cases of a WhatsApp Bot]]> https://www.cm.com/en-in/blog/5-use-cases-of-a-whatsapp-bot/ 7c47939d2f03d7cf8748bc7d393888c3 Fri, 07 Jan 2022 03:13:45 +0100 <![CDATA[WhatsApp Business: More Types of Proactive Messages Now Available]]> https://www.cm.com/en-in/blog/whatsapp-proactive-messages-now-available/ c184b01f57d7de504ed0b62d8be01776 Mon, 03 Jan 2022 10:09:46 +0100 <![CDATA[All You Need to Know About WhatsApp Business Opt-Ins]]> https://www.cm.com/en-in/blog/how-to-opt-in-for-whatsapp-business/ 074be6d7d3f4d568e4d0021a92b0f1df Mon, 03 Jan 2022 09:52:45 +0100 <![CDATA[How to use the WhatsApp Business API in Retail and eCommerce]]> https://www.cm.com/en-in/blog/how-to-use-the-whatsapp-business-solution-in-retail-ecommerce/ 45a1bf3a2d42b1dcb337b1db80103a7c Mon, 03 Jan 2022 08:29:31 +0100 <![CDATA[Ace Instagram Messaging For Business With CM.com]]> https://www.cm.com/en-in/blog/ace-instagram-messaging-for-business/ fa583630188d90e270ac6b379274655d Tue, 02 Nov 2021 10:04:00 +0100 <![CDATA[How SMS API Integration Helps You Scale Your Business Communications]]> https://www.cm.com/en-in/blog/sms-api-integration/ 2f7938c10b71939253e51916b92ea2f5 Thu, 22 Jul 2021 07:22:00 +0200 <![CDATA[Instagram for Businesses: Connect, Engage and Support Your Customers on Instagram Via API]]> https://www.cm.com/en-in/blog/instagram-for-businesses/ 90c73557369f2ce90544c5882e1e7b6f Tue, 29 Jun 2021 18:05:00 +0200 <![CDATA[Customer Data Platforms (CDP): The Key to An Ultimate Omnichannel Customer Experience]]> https://www.cm.com/en-in/blog/cdp-the-key-to-an-ultimate-omnichannel-customer-experience/ 43cf01afee39b6177f37cfde714f138b Wed, 26 May 2021 18:08:00 +0200 <![CDATA[Say Hello to the Next-generation Conversational Helpdesk System]]> https://www.cm.com/en-in/blog/helpdesk-system-for-a-proactive-customer-service/ 1801a11a14a55afbd621db3fb8067bea Mon, 17 May 2021 16:50:00 +0200 <![CDATA[How to Simplify Customer Service: With Advanced Helpdesk System]]> https://www.cm.com/en-in/blog/how-to-simplify-customer-service/ 63f712ac0170f1c4706301417418cbdd Thu, 06 May 2021 01:27:00 +0200 <![CDATA[Measurable Success: 8 Customer Service KPIs That Matter To Your Business]]> https://www.cm.com/en-in/blog/customer-service-kpis/ 58b07e5625923b89ffd9cbe731f2b350 Sun, 11 Apr 2021 14:14:17 +0200 <![CDATA[The Differences Between CRM, CDP and DMP Platforms]]> https://www.cm.com/en-in/blog/the-differences-between-crm-cdp-and-dmp-platforms/ af8974d5f42bf220fff984f1c7b857e0 Sun, 11 Apr 2021 13:47:59 +0200 <![CDATA[12 Customer Service KPIs You Should Be Tracking]]> https://www.cm.com/en-in/blog/customer-service-kpis-you-should-be-tracking/ 4f4dc9632b390e86d3cd85cf737d4120 Sun, 11 Apr 2021 13:40:34 +0200 <![CDATA[What Is WhatsApp Business? Top Benefits of the Most Popular Messaging App]]> https://www.cm.com/en-in/blog/what-is-whatsapp-business/ 83a8fa13f46d435089ed5c3e389edd4a Sun, 11 Apr 2021 05:50:37 +0200 <![CDATA[A Starter Guide to WhatsApp Message Templates & Buttons]]> https://www.cm.com/en-in/blog/a-starter-guide-to-whatsapp-message-templates-buttons/ a32b17ac0eb45948fca9f2ddacebc0da Sat, 10 Apr 2021 11:33:31 +0200 <![CDATA[Why 2021 Is the Year to Start With a Chatbot]]> https://www.cm.com/en-in/blog/why-start-with-a-chatbot/ 5dc56242d0858a1037e1dace2c66d427 Wed, 17 Mar 2021 12:45:10 +0100 <![CDATA[9 Mobile Marketing Mistakes to Avoid in 2021]]> https://www.cm.com/en-in/blog/mobile-marketing-mistakes-to-avoid-next-year/ 2af0125e33079c5beac5f47e67c6cf4b Mon, 25 Jan 2021 18:40:54 +0100 <![CDATA[The 10 biggest challenges facing today's customer service manager]]> https://www.cm.com/en-in/blog/the-10-biggest-challenges-facing-todays-customer-service-manager/ eff6e04a3ec11c5851d0aa7ed72f310f Fri, 22 Jan 2021 16:20:00 +0100 <![CDATA[5 Myths Busted For Automating The Customer Service]]> https://www.cm.com/en-in/blog/myths-busted-for-automating-the-customer-service/ 3195554cc59433b1dbe6bfa9b6405b81 Tue, 12 Jan 2021 15:22:00 +0100 <![CDATA[What is Mobile Marketing?]]> https://www.cm.com/en-in/blog/what-is-mobile-marketing/ 6a6bc1aa919c2de47cc0cac845bf4a10 Mon, 11 Jan 2021 15:14:00 +0100 <![CDATA[How to automate your marketing activities by defining workflows]]> https://www.cm.com/en-in/blog/automate-marketing-activities-workflows/ d61f0844438bcc1be20af10aec48bb1f Fri, 01 Jan 2021 12:44:00 +0100 <![CDATA[5 tips to optimise your Mobile Marketing]]> https://www.cm.com/en-in/blog/5-tips-to-optimise-your-mobile-marketing/ 42188c7a056b249e679a64da11c384b5 Tue, 08 Dec 2020 16:16:00 +0100 <![CDATA[CM.com to Introduce RCS: A New Generation of Text Messaging for the Netherlands]]> https://www.cm.com/en-in/press/cmcom-to-introduce-rcs-a-new-generation-of-text-messaging-for-the-netherlands/ 40785c4637fa0823d87d3f4ed0b808d3 Tue, 10 Nov 2020 07:58:00 +0100 <![CDATA[CM.com Acquires E-Commerce Customer Service Provider RobinHQ.com]]> https://www.cm.com/en-in/press/cmcom-acquires-e-commerce-customer-service-provider-robinhqcom/ f7ed691eb2ca09e90038860ac54074dd Tue, 13 Oct 2020 16:30:00 +0200 <![CDATA[CM.com Focuses on Strong Growth of Mobile Commerce With Introduction of Mobile Marketing Cloud]]> https://www.cm.com/en-in/press/introduction-mobile-marketing-cloud/ 51afbb0a507c885911eb787354e76941 Tue, 29 Sep 2020 06:09:00 +0200 <![CDATA[CM.com becomes primary sponsor of Dutch Circuit Zandvoort and starts digital transformation]]> https://www.cm.com/en-in/press/circuit-zandvoort-becomes-cmcom-circuit-zandvoort/ f200dfb576aa580930d4513108c2e2a2 Wed, 26 Aug 2020 08:06:00 +0200 <![CDATA[CM.com Takes Conversational Commerce to the Next Level Through the Acquisition of Leading Conversational AI Provider CX Company]]> https://www.cm.com/en-in/press/cmcom-aquires-cx-company/ be70d093129c8e0499a29577652c796b Tue, 26 May 2020 06:05:00 +0200 <![CDATA[CM.com Expands Its Presence in East Africa, Providing Conversational Commerce Solutions for Kenyan Businesses]]> https://www.cm.com/en-in/press/cmcom-expands-its-presence-in-east-africa-providing-conversational-commerce-solutions-for-kenyan-businesses/ 035a99a3152909e8082522ee24c874dc Fri, 15 May 2020 08:19:00 +0200 <![CDATA[CM.com Acquires International Ticketing Company Global Ticket]]> https://www.cm.com/en-in/press/cmcom-acquires-international-ticketing-company-global-ticket/ 3a19a9e886195500e19b0cbd5bc061a0 Thu, 27 Feb 2020 08:10:00 +0100 <![CDATA[CM.com Opens Its First Us Office in Los Angeles, California]]> https://www.cm.com/en-in/press/cmcom-opening-office-los-angeles-california/ 26ccc88684e135824675133784453c1a Wed, 29 Jan 2020 08:13:00 +0100 <![CDATA[CM.com Opens Southeast Asia Hub in Singapore]]> https://www.cm.com/en-in/press/cmcom-opens-southeast-asia-hub-in-singapore/ 76152f5d9adac1d05dd2eb401103c355 Tue, 28 Jan 2020 08:18:00 +0100