<![CDATA[Inside CM.com]]> https://www.cm.com/en-sg/ en Sat, 01 Nov 2025 11:31:12 +0100 <![CDATA[Protect Your Customers from Fraud With RCS Sender Verification]]> https://www.cm.com/en-sg/blog/rcs-fraud-protection-security/ 6d43a9ff1faa50efd7698d8cc86f8b85 Thu, 09 Oct 2025 06:46:15 +0200 <![CDATA[Streamline Your Business to Success with SMS Notifications]]> https://www.cm.com/en-sg/blog/sms-reminders-notifications/ 52eb30fa340634e0aeeaa4727976283a Mon, 29 Sep 2025 22:00:51 +0200 <![CDATA[How to Effectively Use SMS for Late Payments]]> https://www.cm.com/en-sg/blog/sms-for-late-payments/ 551477adb83cd7094145aab3ece89b4e Thu, 25 Sep 2025 07:46:17 +0200 <![CDATA[World First: AI Agent HALO supports race fans during Formula 1 Heineken Dutch Grand Prix]]> https://www.cm.com/en-sg/press/ai-agent-halo-formula-1-heineken-dutch-grand-prix/ 3fb8afca752b7d69bd6180e07390271f Fri, 05 Sep 2025 03:31:30 +0200 <![CDATA[Meta's Conversions API for Marketers: Knowledge is Power]]> https://www.cm.com/en-sg/blog/conversions-api/ 36bc3cff27eaa394c85d84b388c83301 Tue, 19 Aug 2025 03:36:00 +0200 <![CDATA[Could Your Existing Marketing Budget Drive Better Results on WhatsApp? Absolutely.]]> https://www.cm.com/en-sg/blog/roi-marketing-whatsapp/ 17ba35f7a61d5a143dc150f7c6238cd1 Mon, 28 Jul 2025 04:05:31 +0200 <![CDATA[CM.com Sees 30% Growth Month-Over-Month in Agentic AI]]> https://www.cm.com/en-sg/press/half-year-results-2025/ 197fc190d9492f85efa1070d63c28fcb Tue, 22 Jul 2025 02:00:04 +0200 <![CDATA[CM.com Launches AI Voice Agent for Voice-Driven Customer Interaction]]> https://www.cm.com/en-sg/press/ai-voice-agent-voice-driven-customer-interaction/ cb6f0f136f743dc69f2ee3b2a3797064 Thu, 10 Jul 2025 01:57:16 +0200 <![CDATA[Three Common Scams in the Finance Industry, and How to Combat Them]]> https://www.cm.com/en-sg/blog/fraud-finance/ 152a568c85b7b5170de17f7e3b651012 Mon, 30 Jun 2025 09:05:19 +0200 <![CDATA[Introducing Safeguard Plus: Protecting Your Business, One Message at a Time]]> https://www.cm.com/en-sg/press/safeguard-plus-launch/ 450a637443b08dc3590770297aa84b00 Mon, 16 Jun 2025 05:09:55 +0200 <![CDATA[Optimize Your Marketing Strategy with CM.com’s Voice Solution]]> https://www.cm.com/en-sg/blog/voice-for-marketing/ 07a94259b676720e965afdac50ef98f4 Thu, 12 Jun 2025 03:19:00 +0200 <![CDATA[How to Create AI Agents in Five Easy Steps]]> https://www.cm.com/en-sg/blog/how-to-create-halo-agents/ 607b77027b5715f8df060cb0f554c3a7 Tue, 27 May 2025 02:00:46 +0200 <![CDATA[CM.com Unveils Improved Financial Targets and Introduces Voice AI Agents]]> https://www.cm.com/en-sg/press/improved-financial-targets-voice-ai-agents/ 7027be84659289df8f7ad33e08a7a597 Fri, 16 May 2025 04:48:33 +0200 <![CDATA[CM.com Reports a 63% Higher EBITDA YoY in Q1 2025]]> https://www.cm.com/en-sg/press/trading-update-q1-2025/ 6e236871bdf823353c28eb6c8dddd816 Fri, 18 Apr 2025 09:08:27 +0200 <![CDATA[Make Your Contact Page Irresistible: 8 Essential Tips for Improved Customer Service]]> https://www.cm.com/en-sg/blog/contact-page-improvements/ 8142cb45e22d5a51fd2505e3fbe49d0f Thu, 20 Mar 2025 09:05:47 +0100 <![CDATA[Notre-Dame Cathedral in Paris Implements Digital Reservation System for its Reopening]]> https://www.cm.com/en-sg/press/notre-dame-cathedral-reservation-system/ eb5ced9585b367292df2cb626df8190e Wed, 12 Mar 2025 05:04:41 +0100 <![CDATA[Introducing Your Customizable Verification Solution]]> https://www.cm.com/en-sg/blog/build-your-own-verification/ 98837af768dbb278483b4020cb9e279d Thu, 06 Mar 2025 09:25:55 +0100 <![CDATA[CM.com acquires GUTS Tickets: Ticket sales now also via blockchain technology]]> https://www.cm.com/en-sg/press/cmcom-acquires-guts-tickets/ 505f7cde3008d14cf1b8985ff66fd720 Tue, 25 Feb 2025 05:03:26 +0100 <![CDATA[Agentic AI Agents: Helping You Get Things Done]]> https://www.cm.com/en-sg/blog/agentic-ai-agents/ ec71b2d2bcd9061f6b9bd47177bdf794 Mon, 10 Feb 2025 01:51:18 +0100 <![CDATA[CM.com launches Agentic AI Platform HALO]]> https://www.cm.com/en-sg/press/agentic-ai-platform-halo-launch/ d1fdb4b3334df47b88321d4d75f34c5b Fri, 07 Feb 2025 08:02:22 +0100 <![CDATA[Mobile Identity Services: Know Your Users]]> https://www.cm.com/en-sg/blog/mobile-identity-services/ 628231615a2dd090cc0c09513941fe48 Wed, 05 Feb 2025 00:01:10 +0100 <![CDATA[Growing by Embracing Change]]> https://www.cm.com/en-sg/blog/growing-embracing-change/ b69d571b91248be0d8135666239436ce Mon, 20 Jan 2025 00:01:07 +0100 <![CDATA[The Puzzle Comes Together: From Pieces to Platform]]> https://www.cm.com/en-sg/blog/from-pieces-to-platform/ 95404d5c03af7f37744d27d30d19ebd4 Wed, 15 Jan 2025 00:01:25 +0100 <![CDATA[Pushing Boundaries: The Path to Global Success]]> https://www.cm.com/en-sg/blog/crossing-boundaries/ 07f172fda47702e0942a88ac5372e681 Wed, 08 Jan 2025 00:01:26 +0100 <![CDATA[Your One-Stop-Shop for Verification Services]]> https://www.cm.com/en-sg/blog/verification-as-a-service/ e3bcf39d3c17364e8726da3806b741f5 Thu, 26 Dec 2024 00:01:54 +0100 <![CDATA[Prevent Text Messaging Fraud and Simplify Verification Processes With Number Verify]]> https://www.cm.com/en-sg/blog/number-verify/ aba682732b60c8bb9a1b4c7c6cfb868d Thu, 12 Dec 2024 00:01:04 +0100 <![CDATA[Combat SMS Pumping (AIT) Fraud Effectively With CM.com]]> https://www.cm.com/en-sg/blog/combat-sms-pumping-ait-fraude-effectively/ f43e0a02cc377508ec30863b5c546f03 Fri, 06 Dec 2024 07:11:53 +0100 <![CDATA[CM.com Sees Acceleration in Use of RCS After Integration iOS 18.1]]> https://www.cm.com/en-sg/press/cmcom-rcs-integration-ios-181/ 93345fc21c82094bc0c0464cedce6a70 Wed, 20 Nov 2024 04:50:52 +0100 <![CDATA[The Art of Simplicity: Helping Your Customers Make Quick Decisions This Black Friday]]> https://www.cm.com/en-sg/blog/enable-quick-decisions-during-black-friday/ 5a4163f31c4c1a754d48a35b079f6301 Tue, 29 Oct 2024 07:29:23 +0100 <![CDATA[CM.com’s Journey from DIY Solutions to a World-Class Operation]]> https://www.cm.com/en-sg/blog/diy-solutions-to-world-class/ 9cd93a7f34292dca596b3aacfb80306a Tue, 17 Sep 2024 21:00:53 +0200 <![CDATA[Unlock Communication Excellence With CPaaS]]> https://www.cm.com/en-sg/blog/unlock-communication-excellence-with-cpaas/ 578f17bcac8ce6707bd1f572d7efa68f Tue, 03 Sep 2024 20:00:29 +0200 <![CDATA[How Popular Is SMS in 2024 and What Is Its Added Value for Business?]]> https://www.cm.com/en-sg/blog/how-popular-is-sms/ 691a94f890a084d4a9c6c0184b5e5f29 Mon, 19 Aug 2024 20:00:48 +0200 <![CDATA[Unified Messaging With RCS on iOS]]> https://www.cm.com/en-sg/blog/rcs-on-ios/ 737cff382a0363e95423dfb4056e891c Mon, 05 Aug 2024 20:00:42 +0200 <![CDATA[Festival App Introduces SOS Alert]]> https://www.cm.com/en-sg/press/festival-app-introduces-sos-notification/ 26a43aeb89a83238b4897e5323e77ccb Mon, 05 Aug 2024 04:54:42 +0200 <![CDATA[How to get the WhatsApp Business Green Tick Badge]]> https://www.cm.com/en-sg/blog/how-to-get-whatsapp-business-greentick/ f71f6c30cb8a00413d1814181c98cf44 Wed, 24 Jul 2024 20:30:14 +0200 <![CDATA[CM.com Introduces Card Payments Without an Internet Connection]]> https://www.cm.com/en-sg/press/offline-card-payments/ dcf9bb36a48bdc0027ea562ab0f8fcc0 Wed, 24 Jul 2024 04:56:04 +0200 <![CDATA[Will You Join Me at Highstreet?]]> https://www.cm.com/en-sg/blog/will-you-join-me-at-highstreet/ 748c5858df2599112b76eb7f40f842be Fri, 19 Jul 2024 02:00:24 +0200 <![CDATA[17 SMS Customer Service Templates to Use Today]]> https://www.cm.com/en-sg/blog/customer-service-templates-to-use-today/ 7f4747ae0c3ccdb05bb00cdca8e7f6a9 Wed, 19 Jun 2024 21:00:44 +0200 <![CDATA[CM.com and NOC*NSF Close a Multi-Year Deal for the TeamNL Houses During the Olympic Games.]]> https://www.cm.com/en-sg/press/cmcom-nosnsf-close-multiyear-deal-teamnlhouses-during-olympic-games/ e2bb9b70d1079b0fc0fcdc7815cbd6b8 Sun, 16 Jun 2024 04:57:59 +0200 <![CDATA[SMS for eCommerce - Create a Successful eCommerce Strategy With SMS]]> https://www.cm.com/en-sg/blog/sms-ecommerce/ 1e3e196210419e073364b4c3350c389d Tue, 11 Jun 2024 19:00:09 +0200 <![CDATA[How to Improve Your Delivery Service With SMS Notifications]]> https://www.cm.com/en-sg/blog/improve-order-delivery-sms-notifications/ 4a26b634cc4145d2a37b3fc5b248c5c3 Wed, 05 Jun 2024 03:26:02 +0200 <![CDATA[Quality Customer Engagement With WhatsApp Business Platform]]> https://www.cm.com/en-sg/blog/quality-customer-engagement-whatsapp-business-platform/ 39350290cc9590c66191318f1b8dc7b1 Mon, 13 May 2024 09:11:37 +0200 <![CDATA[How to Use WhatsApp for Tracking and Order Updates]]> https://www.cm.com/en-sg/blog/whatsapp-tracking-order-updates/ 052176de3c2e210147e3c51388a3987d Tue, 09 Apr 2024 09:01:13 +0200 <![CDATA[How WhatsApp Business Can Help With Abandoned Carts Recovery]]> https://www.cm.com/en-sg/blog/whatsapp-business-abandoned-carts/ 3436ab23a1f629152fce17a0a108c9b3 Tue, 09 Apr 2024 08:56:02 +0200 <![CDATA[A Starter Guide to WhatsApp Message Templates & Buttons]]> https://www.cm.com/en-sg/blog/a-starter-guide-to-whatsapp-message-templates-buttons/ a987be2395a51e8c84c9feb3d6c86bb3 Mon, 01 Apr 2024 20:00:55 +0200 <![CDATA[Boost sales with WhatsApp Business Product Catalogue]]> https://www.cm.com/en-sg/blog/boost-sales-with-product-catalog-whatsapp/ f02df7f5d95ccfc99ad1972baf37331e Mon, 01 Apr 2024 05:25:28 +0200 <![CDATA[How to Use WhatsApp Business Message Templates?]]> https://www.cm.com/en-sg/blog/how-to-use-whatsapp-business-message-templates/ cb6e769e3e35e008117054191f2e55ab Sun, 03 Mar 2024 21:00:16 +0100 <![CDATA[WhatsApp Business One Time Passwords: What They Are and How to Use Them.]]> https://www.cm.com/en-sg/blog/whatsapp-business-otp/ 4611151171e32e8dbd5399645ee7bd25 Fri, 01 Mar 2024 08:50:51 +0100 <![CDATA[WhatsApp Business Platform Conversation Categories]]> https://www.cm.com/en-sg/blog/whatsapp-business-platform-conversation-categories/ 198ac40f1cbed5b38be76cbac6e571c6 Tue, 27 Feb 2024 21:00:33 +0100 <![CDATA[What Is a WhatsApp Newsletter and How Does It Work?]]> https://www.cm.com/en-sg/blog/what-is-whatsapp-newsletter/ 798ebc7ec6005cd3f256c4bceb61b283 Thu, 22 Feb 2024 21:00:35 +0100 <![CDATA[How to Use the Whatsapp Business Platform in Retail and eCommerce]]> https://www.cm.com/en-sg/blog/whatsapp-business-retail-ecommerce/ 8e37db8bfd4fcb4a3c11b1c82c7f3658 Thu, 22 Feb 2024 21:00:04 +0100 <![CDATA[WhatsApp Business Features to Boost Your eCommerce Business]]> https://www.cm.com/en-sg/blog/whatsapp-business-features/ a2fcb627fd20954950ecc00ff1da1b56 Sun, 18 Feb 2024 19:00:58 +0100 <![CDATA[What is the WhatsApp Business Customer Care Window?]]> https://www.cm.com/en-sg/blog/what-is-whatsapp-business-customer-care-window/ edb08d16e539065ea704d1ab36e528e4 Sun, 18 Feb 2024 19:00:50 +0100 <![CDATA[Increase Conversion With Promotional Messages on WhatsApp]]> https://www.cm.com/en-sg/blog/whatsapp-during-sales-periods/ 9bffa68b556b3aa7de41942d509f32f6 Sun, 11 Feb 2024 19:00:54 +0100 <![CDATA[Introducing Payments on WhatsApp for the Ultimate End-To-End Customer Experience]]> https://www.cm.com/en-sg/blog/whatsapp-payments/ 37317dc950b012af31b101e9aa26f76f Sun, 11 Feb 2024 19:00:09 +0100 <![CDATA[How to Use WhatsApp Business for Conversational Commerce?]]> https://www.cm.com/en-sg/blog/conversational-commerce-whatsapp-business/ 9a5fbe943adb318f9e97c31c35b4f384 Sun, 04 Feb 2024 19:00:56 +0100 <![CDATA[Flexible, Functional, and Rich Interactions with WhatsApp Flows]]> https://www.cm.com/en-sg/blog/whatsapp-flows/ f48d23e70908387c1200e8fc7b02ef39 Sun, 04 Feb 2024 19:00:14 +0100 <![CDATA[Drive Engagement and Convert Your Conversations With WhatsApp Carousel]]> https://www.cm.com/en-sg/blog/whatsapp-carousel/ 5c0280bb9aa56f9cd63ee00b48710bbb Fri, 02 Feb 2024 00:00:19 +0100 <![CDATA[What Is a WhatsApp Opt-in and Why Do I Need It?]]> https://www.cm.com/en-sg/blog/whatsapp-opt-in/ 21aae409cb45a5dbf40889d625d77e46 Sun, 28 Jan 2024 20:00:56 +0100 <![CDATA[WhatsApp vs Facebook Messenger: Which Messaging Channel is Best for What?]]> https://www.cm.com/en-sg/blog/whatsapp-vs-facebook-messenger/ 6305f83dedd0f355e0a75085cd35e645 Sun, 28 Jan 2024 20:00:53 +0100 <![CDATA[How to Use WhatsApp Business for Service Automation]]> https://www.cm.com/en-sg/blog/whatsapp-business-service-automation/ 331aed0e31bffbdece6cadaacd75a831 Thu, 25 Jan 2024 03:34:46 +0100 <![CDATA[Ads That Click to WhatsApp: What Are They and What Are the Benefits?]]> https://www.cm.com/en-sg/blog/ads-that-click-to-whatsapp/ 944126a0402d5a64f6c440919b10065e Thu, 25 Jan 2024 03:18:08 +0100 <![CDATA[Boost Black Friday Sales with WhatsApp, Instagram and Facebook]]> https://www.cm.com/en-sg/blog/black-friday-sales-whatsapp-instagram-facebook/ 38a507500f6dc28481c651ea8826e2cb Wed, 22 Nov 2023 03:26:13 +0100 <![CDATA[A2P Messaging Fraud and Prevention for Businesses]]> https://www.cm.com/en-sg/blog/a2p-messaging-fraud-and-prevention/ 02d6ca7c238f93a0ccea4b2f41824fbd Thu, 16 Nov 2023 04:04:02 +0100 <![CDATA[WhatsApp Business Platform: Pricing Changes for June 2023]]> https://www.cm.com/en-sg/blog/whatsapp-business-platform-pricing/ 8ebfdea15f8a3df79e8ef376ef4cee0e Wed, 08 Nov 2023 06:54:50 +0100 <![CDATA[Increase Your Conversions Rate With WhatsApp Business Assisted Sales]]> https://www.cm.com/en-sg/blog/whatsapp-business-assisted-sales/ ed96f166e4b02f509894cfff0654d5b4 Tue, 06 Jun 2023 05:36:03 +0200 <![CDATA[Showcase Your Products With WhatsApp Business Product Messages]]> https://www.cm.com/en-sg/blog/whatsapp-business-product-messages/ 31a01a403a0d68b4a3d58f7e9c6fafb7 Tue, 06 Jun 2023 03:59:14 +0200 <![CDATA[Engagement where it matters: the CM.com take on conversational marketing … and how it’s changing]]> https://www.cm.com/en-sg/blog/conversational-marketing-guide/ e40f0ee52c565bf4d1a0d44b230bf739 Mon, 08 May 2023 03:37:34 +0200 <![CDATA[Peak Moments in eCommerce: How to Prepare with Data]]> https://www.cm.com/en-sg/blog/ecommerce-peak-moments-prepare-data/ fdc6f3f1ad9834d467347fb552e61a50 Tue, 18 Apr 2023 03:18:15 +0200 <![CDATA[Unlocking the Potential of ChatGPT and Large Language Models: A Product Manager's Perspective]]> https://www.cm.com/en-sg/blog/chatgpt-llms-potential/ 8279b7ae02958581cfd5eb20f0a7a56d Tue, 04 Apr 2023 03:22:26 +0200 <![CDATA[Let’s Talk about the Benefits of Integrating a Chatbot with your Current Tech Stack]]> https://www.cm.com/en-sg/blog/ecommerce-chatbot-integrations/ 4bb08fe1608af7d13c69dc04b8db8cf7 Thu, 23 Mar 2023 06:16:00 +0100 <![CDATA[Collect Customer Feedback With WhatsApp Business]]> https://www.cm.com/en-sg/blog/whatsapp-for-customer-feedback/ 92456d10a3ad20ead3d3d864ddf6172c Fri, 03 Feb 2023 07:58:00 +0100 <![CDATA[How to Design and Customize Your Website Chatbot Without Coding]]> https://www.cm.com/en-sg/blog/design-customize-website-chatbot/ 2fc330bdda565fac42e4a19862117b56 Mon, 30 Jan 2023 06:54:00 +0100 <![CDATA[Tips to Help Prevent Fraud in SMS and Voice Traffic]]> https://www.cm.com/en-sg/blog/prevent-fraud-sms-voice-traffic/ af2f438c4edab1d4f9a3dcd27e6aabc9 Wed, 25 Jan 2023 07:20:25 +0100 <![CDATA[Personalization in eCommerce: there's more than "Hi John"]]> https://www.cm.com/en-sg/blog/ecommerce-personalization/ bf431d495fa0f5c1d95024b1ace34773 Thu, 12 Jan 2023 07:17:54 +0100 <![CDATA[How To Grow an Audience and Build Customer Relationships with WhatsApp Business Platform]]> https://www.cm.com/en-sg/blog/grow-audience-whatsapp-entry-points/ 8dc1a503417f87da634da97f8e3ebc66 Wed, 04 Jan 2023 07:57:00 +0100 <![CDATA[CPaaS vs. DIYing a Communications Platform: Which is Best?]]> https://www.cm.com/en-sg/blog/cpaas-vs-communications-platform-which-is-best/ 0873572cde8a448a4bb5f882658635d1 Fri, 16 Dec 2022 09:07:00 +0100 <![CDATA[Almost Half of Society Would Rather Call Customer Service Than Their In-Laws]]> https://www.cm.com/en-sg/press/emotions-customer-service-research/ 5213c7d4c34836ea7cb727d1647933d6 Tue, 29 Nov 2022 09:00:00 +0100 <![CDATA[Why WhatsApp Business is a Brilliant eCommerce Solution]]> https://www.cm.com/en-sg/blog/why-whatsapp-business-is-a-brilliant-ecommerce-solution/ 54e857f96c55bd586fd56247c8174430 Fri, 25 Nov 2022 08:00:00 +0100 <![CDATA[4 Digital Marketing Trends in the Financial Service Industry]]> https://www.cm.com/en-sg/blog/digital-marketing-trends-in-financial-service-industry/ 13c7839d407e8684f4a9c639a44fe426 Mon, 07 Nov 2022 07:00:00 +0100 <![CDATA[How Popular Is WhatsApp in 2022 and How Can It Benefit Your Business?]]> https://www.cm.com/en-sg/blog/how-popular-is-whatsapp/ 06242f35639d42b297d242a3d959140b Mon, 17 Oct 2022 08:00:00 +0200 <![CDATA[How to Automate Marketing With Workflows]]> https://www.cm.com/en-sg/blog/automate-marketing-activities-workflows/ e210d47c941fa128b3ff8ae171d1baa4 Mon, 10 Oct 2022 06:00:00 +0200 <![CDATA[3 Ways of Enhancing CX With Conversational Commerce (And How to Get Started)]]> https://www.cm.com/en-sg/blog/enhancing-cx-with-conversational-commerce/ d438b2c9f2a084dd4798a3d6beab28a1 Mon, 26 Sep 2022 07:00:00 +0200 <![CDATA[Why Engagement on the Right Communication Channels Is Key]]> https://www.cm.com/en-sg/blog/engagement-on-right-communication-channels-is-key/ 7e1471e002a17c0bc2d8080652442bb0 Mon, 19 Sep 2022 08:00:00 +0200 <![CDATA[The Benefits of A2P Messaging for Business]]> https://www.cm.com/en-sg/blog/benefits-a2p-messaging/ f3ff4b9b4271784eca96774970cfb2ac Tue, 13 Sep 2022 08:00:00 +0200 <![CDATA[Top 5 Customer Support Tech Stack Essentials for Improving the Customer Service Journey]]> https://www.cm.com/en-sg/blog/top-5-customer-support-tech-stack-essentials/ 22ec78b13bc9af225b50fb173eba52c3 Mon, 05 Sep 2022 06:00:00 +0200 <![CDATA[Why Do You Need a Customer Data Platform?]]> https://www.cm.com/en-sg/blog/why-you-need-customer-data-platform/ 3ee4dfd32959cf9a01e4582a0bfdad30 Thu, 01 Sep 2022 00:00:00 +0200 <![CDATA[Chat Apps - Choosing Between Messaging Channels]]> https://www.cm.com/en-sg/blog/chat-apps-choosing-between-channels/ 12918cf2f1cecf0597cae07455fac0aa Thu, 25 Aug 2022 08:00:00 +0200 <![CDATA[Juniper recognizes CM.com as leader in CCaaS market]]> https://www.cm.com/en-sg/press/juniper-leader-ccaas/ 2aac88397e9c339aa208e26f24978228 Wed, 17 Aug 2022 06:00:00 +0200 <![CDATA[Exceptional Customer Service Starts With a Chat (App)]]> https://www.cm.com/en-sg/blog/exceptional-customer-service-chat-app/ 77d9663a18a0b0d8bbbc2bcac6a69575 Mon, 08 Aug 2022 02:00:00 +0200 <![CDATA[Optimising Customer Service With the Right Metrics]]> https://www.cm.com/en-sg/blog/optimising-customer-service-right-metrics/ 182f49515f3e5ff8bd2bf87d8ee79d7d Mon, 01 Aug 2022 06:00:00 +0200 <![CDATA[Create Outstanding Customer Experiences With an Integrated Marketing & Service Solution]]> https://www.cm.com/en-sg/blog/mobile-marketing-cloud-mobile-service-cloud-integration/ e4cdcaa8ef3fbe7801dab2ddcfe15d00 Mon, 25 Jul 2022 04:00:00 +0200 <![CDATA[SMS Marketing Use Cases for B2B to Build Your Business]]> https://www.cm.com/en-sg/blog/sms-marketing-b2b-use-cases/ c88baa3d6d6efc20f1e49fb475bf3134 Mon, 11 Jul 2022 04:00:00 +0200 <![CDATA[How to Get More Leads With SMS and Email Marketing]]> https://www.cm.com/en-sg/blog/how-to-get-more-leads-with-sms-and-email-marketing/ 85ca9313b7ef230d4622b036a1c0ff50 Mon, 04 Jul 2022 08:00:00 +0200 <![CDATA[How to Increase Customer Retention on Service Delivery in Retail and eCommerce?]]> https://www.cm.com/en-sg/blog/increase-customer-retention-service-delivery-in-retail-ecommerce/ 4ff57660514d620e0a65f5a63807163a Mon, 27 Jun 2022 04:00:00 +0200 <![CDATA[Top 5 Marketing Tech Stack Essentials for 2022]]> https://www.cm.com/en-sg/blog/top-5-martech-stack-essentials/ 2761b3db1bbaf8b45307db98a2285ccd Sun, 19 Jun 2022 16:00:00 +0200 <![CDATA[Six Things Customer Service and Retail Brands Get Wrong About Customer Loyalty]]> https://www.cm.com/en-sg/blog/customer-service-retail-wrong-about-customer-loyalty/ 5d69d5b902a909c35a414f18cf7e179d Mon, 13 Jun 2022 08:00:00 +0200 <![CDATA[CM.com selected as Euronext Tech Leader]]> https://www.cm.com/en-sg/press/euronext-tech-leaders/ 334d8838b24b091480c7c25251138247 Tue, 07 Jun 2022 03:34:00 +0200 <![CDATA[The Future of Customer Service Starts with Multidisciplinary Teams]]> https://www.cm.com/en-sg/blog/multidisciplinary-teams/ 920e802888cbbb18242c65904a1cb9df Mon, 06 Jun 2022 08:00:00 +0200 <![CDATA[The Differences Between Chatbots and Conversational AI]]> https://www.cm.com/en-sg/blog/differences-between-chatbots-and-conversational-ai/ b01dc341aac72b33bc4b590ebbd08c71 Mon, 30 May 2022 08:00:00 +0200 <![CDATA[4 Types of Chatbots to Consider For Your Customer Service]]> https://www.cm.com/en-sg/blog/types-of-chatbots/ d154e3f3e46f8d5d378ee34d914dbd61 Mon, 23 May 2022 08:00:00 +0200 <![CDATA[Developing a Last-Mile Fulfillment Experience That Delivers]]> https://www.cm.com/en-sg/blog/last-mile-fulfillment-experience-that-delivers/ 253ad683170e27d37b559a92d4722d1a Mon, 16 May 2022 06:00:00 +0200 <![CDATA[Avoid Losing One Third of Your Customers in One Day]]> https://www.cm.com/en-sg/blog/avoid-losing-one-third-of-your-customers-in-one-day/ 24467538108be03792dc15e4a94f32ed Thu, 12 May 2022 11:08:00 +0200 <![CDATA[5 Examples of Relationship Marketing Done Right]]> https://www.cm.com/en-sg/blog/relationship-marketing-examples-done-right/ 60b7f03d09637e55b8bd5ea07aa71f0d Wed, 11 May 2022 06:00:00 +0200 <![CDATA[How to Easily Digitize Insurance With Smart Solutions]]> https://www.cm.com/en-sg/blog/digitize-insurance-smart-solutions/ 0aec983765d97151c63145de3f938ef5 Tue, 10 May 2022 21:54:13 +0200 <![CDATA[Top 5 Skills That Every Marketing & Sales Professional Needs in 2030]]> https://www.cm.com/en-sg/blog/top-5-skills-marketing-sales/ 0e18fd586e399f173ac1643c42ffe255 Mon, 18 Apr 2022 08:07:00 +0200 <![CDATA[Adopt a Relational Approach in the Retail & eCommerce Industry]]> https://www.cm.com/en-sg/blog/relational-approach-for-retail-ecommerce/ 2a84321820e41bc4a51988d8936eb426 Mon, 11 Apr 2022 08:03:00 +0200 <![CDATA[Drawing Up An Omnichannel Customer Experience Strategy]]> https://www.cm.com/en-sg/blog/drawing-up-omnichannel-customer-experience-strategy/ 204285373cb96fbd50a8f3c01251a5f8 Mon, 04 Apr 2022 04:00:00 +0200 <![CDATA[Build A Customer-Centric Business Model For Tomorrow]]> https://www.cm.com/en-sg/blog/customer-centric-business-model/ 8f179a6ea7b3bc91cc4c4cc1d7faf999 Mon, 28 Mar 2022 08:00:00 +0200 <![CDATA[Provide Seamless Operations For Your Customer Engagement]]> https://www.cm.com/en-sg/blog/seamless-operations-for-customer-engagement/ ac16ee5545c5910c6864edc0d1b05f38 Mon, 21 Mar 2022 08:00:00 +0100 <![CDATA[How Digital Signing Improves Customer Experience]]> https://www.cm.com/en-sg/blog/digital-signing-improves-customer-experience/ 02750753ad71265359db8f1677105c67 Mon, 14 Mar 2022 10:02:00 +0100 <![CDATA[Conversational Channels Are No Longer Optional]]> https://www.cm.com/en-sg/blog/no-longer-optional-conversational-channels/ 36cd885781ed45d49b32835d2000c822 Mon, 28 Feb 2022 00:35:00 +0100 <![CDATA[Why Unify Customer Data (And How a Customer Data Platform Can Help)]]> https://www.cm.com/en-sg/blog/why-unify-customer-data/ 06356a3c2a9c0746ea332f343111d484 Mon, 21 Feb 2022 09:50:00 +0100 <![CDATA[Digital Marketing Trends for 2022]]> https://www.cm.com/en-sg/blog/digital-marketing-trends-for-2022/ 78c159bf76e5fdf7c823d10b7f975f12 Mon, 07 Feb 2022 05:08:00 +0100 <![CDATA[CM.com Awarded Platinum for Best CCaaS Solution and Best Conversational Commerce Solution in Future Digital Awards of Juniper Research]]> https://www.cm.com/en-sg/press/best-ccaas-solution-best-conversational-commerce-solution-juniper-research/ 8cba8343536f67a488c949486deba4eb Tue, 01 Feb 2022 03:15:00 +0100 <![CDATA[How to Scale in Southeast Asia With WhatsApp Business]]> https://www.cm.com/en-sg/blog/how-to-scale-in-south-east-asia-with-whatsapp-business/ d5b8b2d83a2eb682a7de8996ef8461a1 Fri, 10 Dec 2021 07:31:00 +0100 <![CDATA[How to Make Your SMS Strategy Succeed]]> https://www.cm.com/en-sg/blog/how-to-make-your-sms-strategy-succeed/ 0852c603b63877a23be0b1a1ed801d5d Mon, 06 Dec 2021 01:30:00 +0100 <![CDATA[Chatbot vs. Live Chat: Which Is Right For You?]]> https://www.cm.com/en-sg/blog/chatbot-vs-live-chat/ b5004f903dc51022928a9dcfa02becb2 Mon, 29 Nov 2021 03:27:00 +0100 <![CDATA[7 Benefits of Using Multi-Factor Authentication]]> https://www.cm.com/en-sg/blog/benefits-of-using-multi-factor-authentication/ cef9f197a31d7e6603cde2cbef8310f2 Mon, 22 Nov 2021 09:06:00 +0100 <![CDATA[What Is Integrated Customer Service and What Are Its Benefits?]]> https://www.cm.com/en-sg/blog/integrated-customer-service-benefits/ 4d7b1a26ef1e71618f8d5fa4d55dd7ca Thu, 11 Nov 2021 08:30:00 +0100 <![CDATA[Why You Should Start With a Chatbot]]> https://www.cm.com/en-sg/blog/why-start-with-a-chatbot/ 699030ebe142fdb896181284569c27bf Mon, 01 Nov 2021 02:30:00 +0100 <![CDATA[How To Integrate Instagram Messaging via API]]> https://www.cm.com/en-sg/blog/integrating-instagram-messaging-via-api/ 0a9b62d115a722f467aa485781879fa7 Mon, 25 Oct 2021 05:34:00 +0200 <![CDATA[How to Scale Your Business Communications with SMS API Integration]]> https://www.cm.com/en-sg/blog/sms-api-integration/ 4ba513470c4f4c7085c4003eb9bec69e Mon, 18 Oct 2021 00:02:00 +0200 <![CDATA[Why You Should Automate Your Mobile Marketing]]> https://www.cm.com/en-sg/blog/why-you-should-automate-your-mobile-marketing/ 4cafa2cfd601a830e57368b115ed0e8a Thu, 07 Oct 2021 11:01:00 +0200 <![CDATA[Why Do You Need A WhatsApp Bot?]]> https://www.cm.com/en-sg/blog/why-a-whatsapp-bot/ 5e3f5578e0b1f621f8368d2363ff99b2 Thu, 30 Sep 2021 00:54:58 +0200 <![CDATA[What is Proptech?]]> https://www.cm.com/en-sg/blog/what-is-proptech/ 11fe0f8848f1bf428b4aa47a86cd12ce Mon, 27 Sep 2021 02:01:00 +0200 <![CDATA[The Benefits of SMS Marketing]]> https://www.cm.com/en-sg/blog/benefits-of-sms-marketing/ ecc65543f97070cb55fb011c2894aa0e Wed, 15 Sep 2021 23:53:41 +0200 <![CDATA[WhatsApp Business: More Types of Proactive Messages Now Available]]> https://www.cm.com/en-sg/blog/whatsapp-proactive-messages-now-available/ 7c78258e2a783b535d75df2cf6a51b3b Sun, 05 Sep 2021 15:12:00 +0200 <![CDATA[CRM, CDP and DMP Platforms: How Are They Different?]]> https://www.cm.com/en-sg/blog/crm-cdp-dmp/ e0658a5112c25567f9a619abe9e241bd Tue, 13 Jul 2021 08:43:25 +0200 <![CDATA[Electronic Signature Vs. Digital Signature: How Are They Different?]]> https://www.cm.com/en-sg/blog/electronic-signature-vs-digital-signature/ c71038a8ee651665af837b6dd4b0b4b0 Mon, 05 Jul 2021 04:04:45 +0200 <![CDATA[5 Tips to Optimize Your Mobile Marketing]]> https://www.cm.com/en-sg/blog/5-tips-to-optimize-your-mobile-marketing/ a24501a32bed612ab78a3a4923517941 Mon, 28 Jun 2021 08:46:34 +0200 <![CDATA[8 Tips to Improve Your eCommerce Customer Support Experience]]> https://www.cm.com/en-sg/blog/improve-ecommerce-customer-service-experience/ ddef58bd487034fdd3c1bea380bfbd78 Mon, 28 Jun 2021 06:33:17 +0200 <![CDATA[How to Win with OTT: 8 Real-World Customer Service Uses]]> https://www.cm.com/en-sg/blog/how-to-win-with-ott-8-real-world-customer-service-uses/ ddca75328b113991fa06f5b1b9734883 Wed, 23 Jun 2021 02:10:24 +0200 <![CDATA[WhatsApp For Business Is A Blessing For The Logistics Industry]]> https://www.cm.com/en-sg/blog/whatsapp-for-business-is-a-blessing-for-the-logistics-industry/ f742420473edfbff7325ad7cbc88517f Wed, 27 Jan 2021 19:49:00 +0100 <![CDATA[CM.com becomes primary sponsor of Dutch Circuit Zandvoort and starts digital transformation]]> https://www.cm.com/en-sg/press/circuit-zandvoort-becomes-cmcom-circuit-zandvoort/ fabcf68fcc47d725eb7ccc219ca8e41f Wed, 26 Aug 2020 17:30:00 +0200 <![CDATA[What Does 24/7 Monitoring of the SMS Gateway API Mean at CM.com?]]> https://www.cm.com/en-sg/blog/what-does-24-7-monitoring-of-the-sms-gateway-api-mean-at-cm/ 3bdca2f2a784cb406eecdc143aae6c2d Mon, 20 Jul 2020 04:59:26 +0200 <![CDATA[Scaling Up Your Voice Business Globally]]> https://www.cm.com/en-sg/blog/scaling-up-your-voice-business-globally/ f9a4a7aac691b14465458b40f90efcf5 Mon, 20 Jul 2020 04:54:21 +0200 <![CDATA[Reach Out to Customers via WhatsApp Business with Message Templates]]> https://www.cm.com/en-sg/blog/reach-out-to-customers-via-whatsapp-business-with-message-templates/ f3df8e399da51d5f5c8d40c46354ff3f Mon, 20 Jul 2020 04:53:06 +0200 <![CDATA[CM.com takes Conversational Commerce to the next level through the acquisition of leading Conversational AI provider CX Company]]> https://www.cm.com/en-sg/press/cmcom-aquires-cx-company/ 29d50c3d65a5f4a609bad604496e449b Tue, 26 May 2020 09:49:00 +0200 <![CDATA[CM.com expands its presence in East Africa, providing conversational commerce solutions for Kenyan Businesses]]> https://www.cm.com/en-sg/press/cmcom-expands-its-presence-in-east-africa-providing-conversational-commerce-solutions-for-kenyan-businesses/ 0b58e16f924b482077ddedc70f56ed77 Fri, 15 May 2020 10:19:00 +0200 <![CDATA[CM.com Acquires International Ticketing Company Global Ticket]]> https://www.cm.com/en-sg/press/cmcom-acquires-international-ticketing-company-global-ticket/ 9239a687800ee8c888cf412ab4dafff1 Thu, 27 Feb 2020 17:31:00 +0100 <![CDATA[CM.com opens its first US office in Los Angeles, California]]> https://www.cm.com/en-sg/press/cmcom-opening-office-los-angeles-california/ c6495f710a036ac5aabddf96d89e11d5 Wed, 29 Jan 2020 10:59:00 +0100 <![CDATA[CM.com supports communication in the connected vehicle]]> https://www.cm.com/en-sg/press/cmcom-supports-communication-in-the-connected-vehicle/ 526bd4942bbc8b03e95932b391486edc Fri, 20 Dec 2019 09:00:00 +0100 <![CDATA[CM.com opens Southeast Asia hub in Singapore]]> https://www.cm.com/en-sg/press/cmcom-opens-southeast-asia-hub-in-singapore/ 075be4dcda4c9a4971af52c9f629eff6 Wed, 18 Dec 2019 08:55:00 +0100 <![CDATA[CM.com expands its offering with the introduction of Apple Messages for Business]]> https://www.cm.com/en-sg/press/cmcom-expands-its-offering-with-the-introduction-of-apple-business-chat/ 011fe2721762d83eb8b5e94a406a7e19 Mon, 28 Oct 2019 09:00:00 +0100 <![CDATA[CM.com brings Conversational Commerce to the Middle East]]> https://www.cm.com/en-sg/press/cmcom-opens-office-in-dubai/ b6af6e43e2b0fba500f71f6b0314bd17 Mon, 03 Jun 2019 09:00:00 +0200